Communication, ICT, and Service Delivery in Health and Social Care

This report delves into the critical role of communication in health and social care (HSC) settings. It emphasizes the importance of communication for fostering understanding and building relationships among service providers and users. The report analyzes the advantages of using ICT software for service users, care workers, and organizations, highlighting its benefits in accessing information and streamlining processes. It also addresses potential hazards associated with providing ICT, including breaches of confidentiality, data protection concerns, and potential negative impacts on service users. Furthermore, the report explores the historical context of tourism, beginning with early nomadic travels and the development of pilgrimage-based tourism. The conclusion stresses the importance of effective communication and ICT in delivering high-quality services in HSC, emphasizing their role in making operations smooth and services effective.

In the early age, cultural aspects, learning languages and travelling challenges restricted (Capacci, Scorcu and Vici, 2015). In 14 century
Christopher Columbus sailed westward and vasco da gama cruised to country for earn money then business travel has been integral part of
tourism industry(Cave and Brown 2012). Early tourism started with Nomads who
travelled around the world in search of food and shelter. Main intension of this traveller is to gathered food and traded around the world and
gave rise to the barter system (Capacci, Scorcu and Vici, 2015). 1500 BC is marked as the era when the Europeans visited pyramids and thus
developed the tourism for pilgrimage. Early tourism started with Nomads who travelled around the world in search of food and shelter. Main
intension of this traveller is to gathered food and traded around the world and gave rise to the barter system (Capacci, Scorcu and Vici, 2015).
1500 BC is marked as the era when the Europeans visited pyramids and thus developed the tourism for pilgrimage.
COMMUNICATION IN HEALTH AND SOCIAL CARE
INTRODUCTION
Communication is the most essential element for all industries and so as in health and social care sector. In everything that a person does,
communication plays a crucial role without which an individual cannot do anything in whatever profession he is. In HSC settings, communication fosters
greater understanding among the parties which are communicating along with the possibility of establishing relationships in between them.
3.3 Analyzing the potential hazards of providing ICT to service users and staff,
including breaches of confidentiality, data protection and access
There might some issues with the use of providing ICT to service users like if
patients are given with telephones near to their bed, it might affect their health as whenever
it would ring, they will become uncomfortable as well as would not be able to sleep. Thus, it
can be said that ICT may prove to be dangerous for the health of patients who are admitted
in hospitals (Tseng, 2010).
3.2 Analyzing the advantages of using above ICT software for service
users, for care workers and for organizations
At the time when service user gets discharged from the health
services and when he goes back to the local practitioner of his area, the
computerized details that he is having through ICT software prove to be
very helpful that can be retrieved from the system (Srinivasan, 2013). Also,
it has become easier for the care workers to find the places for patients in
different catchment areas quickly through internet.
3.1 Accessing and using ICT software in health and social care
workplace
As there is continuous progress in the field of information
technology as well as in health and social care, it has become essential
for firms to make use of software packages so as to deal with the
reports like for the purpose of updating, printing, referring, retrieving
as well as storing (Moss, 2012).
CONCLUSION
It can be articulated from the above report that with the help of appropriate communication, it becomes easy for the service providers to deliver high
quality and effective services to the patients as per their demands and requirements. It has been assessed that there are various information and
communication techniques by which health and social care organizations can make their operations smooth and services effective if they will be used in an
effective manner.
REFERENCES
Moss, B., 2012. Communication skills in health and social care. 2nd ed. ISBN.
Srinivasan, D., 2013. Impact of Healthcare Informatics on Quality of Patient Care and Health Services. CRC Press.
Tseng, S., 2010. The correlation between organizational culture and knowledge conversion on corporate performance. Journal of Knowledge
Management. 14(2). pp.269–284.