Journal Entry: Importance of ICT in Courier Business Operations

This journal entry analyzes the significant impact of Information Communication Technology (ICT) on the operations of courier businesses. It highlights how technology, particularly smart communication, has revolutionized various aspects, including information processing, customer management, and overall efficiency. The entry discusses how ICT facilitates improved communication within the organization, enabling better transfer of information and supporting marketing services. It also explores how customer feedback is managed through concise communication models, contributing to enhanced service delivery and customer satisfaction. Furthermore, the entry emphasizes the role of ICT in tracking orders, managing customer interactions, and fostering professional development within the courier service, supported by references to relevant academic literature.

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Journal Entry
Importance of Information Communication Technology (ICT) for Courier Business Operations
Brief about courier organization
The courier companies have grown considerable with the help of technology and
processing of the information. The alignment of the technology had ensured that the
communication would be largely responsible for the development of improved activities
(Vaishnavi & Kuechler, 2015). The alignment of the activities had helped in listing the
formation of the courier services for the alignment of the operations and forming effective
carriage and delivery of the parcels to the customers. The courier services would require the
use of the commercial papers and business documentation for completing their business
operations. Currently most of the courier services have formed the feature of tracking the
order via their mobile app or website. The feature is also based on the concept of
communicating the transfer of information (Moshiri & Cardon, 2014). The alignment of these
functions in the services of the courier company had been possible with the help of the smart
communication services.
Impact of Communication in Courier Processes
The smart communication would allow the courier services with the improved transfer
of information within their organization (Avgerou & Walsham, 2017). The use of multiple
channel of communication would help the courier services for aligning their operations for the
company’s marketing services. The two way cycle for communication that allows both
sending and receiving of information would help the business organization for overcoming
their difference in functions. The smart functional operations had helped the management of

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the functions for customer management in the courier organization. The customer would
require the information and successive management operations. The alignment of the
functions had helped in listing the deployment of the operations and forming the development
of the operations. The alignment of the operations had resulted in forming the development of
the improved processing and operations for listing the management of the operations. The
analysis had helped in forming the supportive deployment of the improved functions in the
organization (Vaishnavi & Kuechler, 2015). The analysis of the operations had helped in
forming the supportive deployment of the activities and formation of the operations.
Customer Management in Courier Organization using Communication
The feedbacks from the customers are also communicated with the help of the
supportive and concise communication model (Kernbach, Eppler & Bresciani, 2015). The
alignment of the operations had helped in forming the deployment of the functions for listing
the supportive and cohesive deployment of the activities. The analysis had also helped in
considering the support and development of the operations for forming the improved function
for the courier services. The misconceptions are also aligned with the management of the
improved operations. The cultural trends for the communication are aligned for forming the
casual communication in the organization. The evaluation of the operations had allowed the
formation of the successive and influential development model. The effective communication
also plays a significant role for the analysis of the improved opportunity for the growth of
courier services (Avgerou & Walsham, 2017). The professional action development had
supported the alignment of the feedback cycle and evolving the interpersonal skills of the
members.

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References
Avgerou, C., & Walsham, G. (Eds.). (2017). Information Technology in Context: Studies from
the Perspective of Developing Countries: Studies from the Perspective of Developing
Countries. Routledge.
Kernbach, S., Eppler, M. J., & Bresciani, S. (2015). The use of visualization in the
communication of business strategies: An experimental evaluation. International
Journal of Business Communication, 52(2), 164-187.
Moshiri, F., & Cardon, P. (2014). The state of business communication classes: A national
survey. Business and Professional Communication Quarterly, 77(3), 312-329.
Vaishnavi, V. K., & Kuechler, W. (2015). Design science research methods and patterns:
innovating information and communication technology. Crc Press.