Mohammed Khan's Cover Letter for ICT Help Desk Support Analyst Role

This document is a cover letter written by Mohammed Anwaruddin Khan, applying for the position of ICT Help Desk Support Analyst. The letter highlights his relevant skills and experience, including his professional year in information technology and eight years of work experience. He emphasizes his ability to communicate effectively, solve problems, and manage multiple tasks, referencing his experience in customer service roles and technical support. The letter also mentions his software development skills, incident management capabilities, and hands-on experience with programming languages, Web HTML, C++, and asp.net. Khan includes his resume, educational background, and work experience, providing contact information for further communication. The cover letter demonstrates his interest in the role and his confidence in contributing to the company's success. The assignment also includes a brief overview of the SFIA 7 framework, providing context for the applicant's skills and abilities. The applicant also includes his resume containing his education, work experience and personal skills. He is an IT graduate seeking a job in a fast paced environment.

Cover Letter
Position: ICT Help Desk Support Analyst
Name of the Applicant: Mohammed Anwaruddin Khan
Address: BOWMAN DRIVE, MILL PARK
Company Name:
Address:
Dear Mr.
I have recently gone through your job advertisement in the job portal. This
letter is to express my interest in the position of ICT Help Desk Support Analyst at
your company. Being pursuing my professional year in the field of information
technology and with eight years of working experience, I am confident enough that I
would be an asset for you and your company.
I would like to mention that I have many personal traits, skills and attributes
that suits with your job description and requirements. I have always been willing to
learn and develop myself and therefore, I ensured working at diverse companies in
order to improve my skills and knowledge. I have experience in handling customers
as I have worked as a technical support executive in Aldi (trolley collector) and
Console Operator (Melbourne cricket ground). I have the skill of communicating
effectively with my clients and other team members for quickly identifying and
resolving all the software and network related issues. Furthermore, I like being
working in challenging environment and on different projects as I believe that this
helps in developing skills further and acquiring more knowledge.
The listed requirements of yours do match with the skills and attributes of
mine. Some of them are mentioned below as I believe that these are likely to help
me in contributing to the bottom line of your organization.
 Software development skills
 Incident management by demonstrating systematic and analytical approach
to resolution of issue
 Hands on experience of programming language
 Effective skills of Communication (both written and oral)
 Time management skills
 Problem solving skills
 Exceptional customer service and management skills
 Potential of handling multiple task on heavy workload days
 Problem solving skills
 Leadership skills
 Skill of influencing clients and business associates
 Hands on experience of Web HTML, C++ and asp.net
I am also attaching a copy of my resume with all the required details regarding
my educational background and the experience that I possess in this field. You can
reach me at any time via call or e-mail.
Thank you for giving me your precious time. I would be looking forward for
speaking to you about this great opportunity.
Yours Sincerely,
Mohammed Anwaruddin Khan