ABCC1103 - Introduction to Communication: ICT Impacts & Challenges

This report examines the impacts of Information and Communication Technology (ICT) on communities, culture, and various sectors, including rural and urban communities, education, and finance. It highlights the transformative effects of ICT on society and the economy, including bridging the digital divide and expanding access to information. The report also delves into the challenges associated with communication technology, such as the location of the workplace, limited ICT usage in rural areas, misuse of technology, and the spread of false information. Furthermore, the report discusses the acceptance of ICT within the work culture and community, as well as the constraints based on human resources towards adopting ICT. The references provided support the findings and analysis presented in the report.

Impacts and Challenges of
Communication Technology
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Impacts of ICT on Community and
Culture
 Leads to transformation of the society and economy
 ICT usage helps in contributing towards the development of society
and culture of communities (Heeks, Subramanian & Jones, 2015)
 ICT helps in bridging the digital divide between the lacking areas of
technology
 Development of technology helps towards transcending borders and
exposure to wide public base

Impacts of ICT on the Rural and Urban
Communities
 The rural and urban communities are majorly impacted with the impact
of ICT systems
 Rapid expansion and development of telecentres in the country
(Salemink, Strijker & Bosworth, 2017)
 Government agencies along with state governments have emphasized
over the development of telecentres
 Impact of ICT being created for youth for eradicating urban poverty

Impacts of ICT on the Educational and
Financial Sector
 Integration of ICT leads to development of technological perspectives
for the educational sector
 ICT supported applications alleviates towards lowering educational
costs
 ICT based systems aids towards the development of mobile
applications for the banking sector (Birochi & Pozzebon, 2016)
 Inclusion of credit card functions integrated within the mobile phones
of customers

Challenges of Communication
Technology
 Location of the workplace is considered to be the most vital form of
challenge
 Usage of ICT based equipment and systems is considered to be limited
in rural areas (Ghavifekr & Rosdy, 2015)
 Misuse of Technology among children and youth (Jnr, 2020)
 Spread of false information

Challenges of Communication
Technology
 Acceptance of ICT within the work culture and Malaysian community
 Unsatisfactory work performance based on the use of ICT for the
people living in rural communities (Shafawi & Hassan, 2018)

 Understanding the ways of controlling over the usage of the ICT
systems
 Constraints based on human resources towards adopting ICT

References
Birochi, R., & Pozzebon, M. (2016). Improving financial inclusion: Towards a critical
financial education framework. Revista de Administração de Empresas, 56(3), 266-
287.
Ghavifekr, S., & Rosdy, W. A. W. (2015). Teaching and learning with technology:
Effectiveness of ICT integration in schools. International Journal of Research in
Education and Science, 1(2), 175-191.
Heeks, R., Subramanian, L., & Jones, C. (2015). Understanding e-waste management
in developing countries: Strategies, determinants, and policy implications in the
Indian ICT sector. Information Technology for Development, 21(4), 653-667.
Jnr, B. A. (2020). An empirical study on predictors of green sustainable software
practices in Malaysian electronic industries. Journal of Information and
Communication Technology, 17(2), 347-391.
Salemink, K., Strijker, D., & Bosworth, G. (2017). Rural development in the digital age:
A systematic literature review on unequal ICT availability, adoption, and use in rural
areas. Journal of Rural Studies, 54, 360-371.
Shafawi, S., & Hassan, B. (2018). User Engagement with Social Media, Implication on
the Library Usage: A Case of Selected Public and Academic Libraries in
Malaysia. Library Philosophy & Practice.

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