Review and Develop ICT Maintenance Strategy Assessment Workbook

This document is an assessment workbook for a Diploma of Information Technology student, focusing on reviewing and developing an ICT maintenance strategy. It includes an assessment cover page with student and assessor details, along with a student declaration. The assessment comprises questions and answers, requiring the student to identify risks impacting business continuity due to system malfunction, quantify potential losses, identify core business functions, and assess service requirements. The student's responses are evaluated based on their written and verbal understanding of the concepts. The assessment also includes sections for assessor feedback, a summary sheet, and version control information. The student is required to demonstrate understanding of the unit's competencies, and the assessment adheres to Vibe Work's guidelines for assessment methods and resources.

ASSESSMENT COVER PAGE
Review and develop ICT maintenance strategy
Please fill out the following
Qualification Diploma of information technology
Student number
Student name
Student email
Assessor name
Assessment due
date
Submission date
STUDENT DECLARATION
I declare that:
 This assessment is my own work, based on my own study and research and no part of it has been
copied from any other source, except where due acknowledgement/reference has been made.
 If this assessment was based on teamwork, as authorised by the trainer, I have not submitted the
same final version of any assessment material as another student.
 I have not previously submitted this assessment or any part of this assessment for this or any other
course/unit.
 I have kept a copy of my assessment.
 I give permission for my assessment to be reproduced, communicated, compared and archived for
the purposes of detecting plagiarism or collusion and to fulfil Vibe Work’s requirements as an
RTO.
 Any assessment deemed unsatisfactory will require me to undergo reassessment which may be
different to the one originally submitted.
 I am aware that in the event that I disagree with the assessment outcome I have the right to appeal
that result. I will follow the complaints and appeals process.
Student Signature: Date:
FOR ASSESSOR
Result SATISFACTORY NOT YET SATISFACTORY
FINAL OVERALL
RESULT (if
applicable)
COMPETENT NOT YET COMPETENT NOT APPLICABLE
If final overall result not applicable, indicate what is still required.

Log Book
Workplace
Observations
Other List:
Trainer/Assessor Signature Date:

ASSESSMENT SUMMARY SHEET
To be deemed competent students must have a satisfactory result recorded for each assessment
activity. If a result is not satisfactory for any assessment task, the trainer/assessor will determine the
training and assessment tasks to be completed.
ASSESSMENT TASK 1 QUESTIONS
AND ANSWERS
SATISFACTORY NOT YET SATISFACTORY NOT APPLICABLE
ASSESSMENT TASK 2 WRITTEN
ACTIVITY
SATISFACTORY NOT YET SATISFACTORY NOT APPLICABLE
ASSESSMENT TASK 3
OBSERVATION/DEMONSTRATIO
N
SATISFACTORY NOT YET SATISFACTORY NOT APPLICABLE
Feedback to Student
The student has been given feedback and informed of the
assessment result and the reasons for the decision.
Trainer/Assessor
Signature
Date
Other
Resubmission Date
Is this assessment
subject to an appeals
process
Yes No
Outcome of appeal

Diploma of information technology
Assessment Workbook
Review and develop ICT maintenance strategy
Student Name: Student No.
Email: Phone No.
OFFICE USE
ONLY
Document name Review and develop ICT maintenance strategy Assessment Workbook Person responsible
Status Released
Document control management
– Uncontrolled when printed

DIPLOMA OF INFORMATION TECHNOLOGY
Version control & document history
Version Summary of modifications made
Version 2.1 July 2017 Version 2.0 completed
Version 2.1 released following compliance review checking all details,
updating question 13 and ensuring all elements have been included
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DIPLOMA OF INFORMATION TECHNOLOGY
ASSESSMENT INFORMATION – STUDENT
General Information
This assessment is suited as a summative assessment in a learning and assessment pathway.
The timeframe and deadlines for the assessment will be negotiated between yourself, the
student, and your assessor. Your assessor could be the same or a different person to your
trainer.
In order to be assessed as competent, you will need to show sufficient evidence which
demonstrates that you can perform the required competencies to the required standard. You
also need to show you can demonstrate these skills, attitude and knowledge consistently,
confidently and sometimes in a variety of situations.
Gathering evidence
Vibe Work Assessors will use a variety of methods for gathering evidence. Assessments will be
made up of a combination of the following tasks:
Question and Answer - (written or verbal) - You will have a set of written questions to
complete. Your assessor is likely to ask you to verbally verify some of your answers.
Project - You will need to complete one or several projects that relate to the simulated work
environment. This will allow you to demonstrate the application of your knowledge and skills
as required by the unit/s of competency.
Activities - You will need to complete activities that relate to the simulated work environment
to demonstrate your understanding of the unit/s.
Assessor Observation/Demonstration - You will be asked to demonstrate some tasks directly
to your assessor. This may happen, either in the classroom or in a simulated work-environment
as you perform your usual tasks/ duties.
Please make sure to write your name on all assessment documents.
If you do not agree with an assessment decision you have the right to appeal. See other
attachment
Note: Please ensure that all work/evidence provided is your own. If you are found to have
submitted work other than your own, your enrolment may be cancelled and you may be
withdrawn from the program. Your signed Student Declaration forms part of the assessment
record. For further information, please refer to your Student Handbook.
Assessment resources
For classroom based assessments, your assessor will provide you with all necessary resources
to complete the assessment tasks. For simulated workplace based assessments, Vibe Work will
ensure that you have access to the resources you require to complete the assessment tasks.
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DIPLOMA OF INFORMATION TECHNOLOGY
Please note
The practice of plagiarism or collusion is prohibited. Plagiarism is the practice of taking
someone else’s work or ideas and passing it off as one’s own work and collusion is the
presentation another person’s assessment as one’s own and/or providing your own work to
another person to allow them to pass it off as their own. If you are unclear about any of the
requirements for this assessment, please discuss this with your assessor.
TASK 1: QUESTIONS AND ANSWERS
INSTRUCTIONS
Please write your answers clearly in the space provided. All questions must be answered,
please ask your assessor if you don’t understand any of the questions. If you require more
space attach a page clearly marked with your name, the name of the unit of competency
(which can be obtained from the front of this Assessment booklet and the question you are
responding to. Some questions may require you to reference the learning materials provided
by Vibe Work. Your assessor will ensure that you have been provided with all relevant
documentation.
Agreed deadline for submission on or before:
T1,Q1. List 6 examples of risks that may impact on business continuity as a result of
system malfunction.
No other explanation (write direct examples)
Ans: There are different type of risks that may impact on the
business continuity as a result of their
System malfunction.
1. The failure of technology and infrastructure that covers all
the hardware system, telecommunications
Physical records and data etc.
2. The failure and error in the human resource through the
lack of training, skill, delegations, poor
Management and ethical code of conducts.
3. There are so many dependencies on the third party service
provider such as internet service provider,
Commercial banks and failure of outsource operations of
business.
4. It happens the regional and natural disasters that covers
the entire incident such as server flooding,
Civil disturbance of terrorism and earthquake etc.
5. It can failure to meet the statutory and human resources,
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DIPLOMA OF INFORMATION TECHNOLOGY
there are other obligation impact on the
Business community. It includes reporting obligation and
management of objectives.
6. Incidents happen where access to the premises is denied
either through damage building.
Assessor Use Only: Correct Written Response
T1,Q2. How do you quantify the possible losses from risks to business continuity due to
system malfunction?
(just around 6 line)
Ans : Market fluctuation is the possible losses as an economic cycle in
different regions. It can shift the
Demand of customer change. In this way, it affects the entire business
process. It is very difficult to
Avoid the impact of market fluctuations because of the economic cycle in
the nations. The organisation
Is needed to maintain the loose from risks that help for increasing the
competition level in marketplace.
It can be quantified the possible loss for planning an effective strategy. Its
required for already pre-
Planned to identify the loss.
Assessor Use Only: Correct Written Response
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DIPLOMA OF INFORMATION TECHNOLOGY
T1,Q3. What information should you access to and assess to identify the core business
functions of an organisation?
(Around 8 lines)
Ans : Business has performed various type of enterprise functions that help
for organisation to increase
The profitability and productivity. Each and every department are internally
communicated with the
Each other. They are transmitted the information and share for the business
propose. In this way,
employee can easily access the information related the accounts, finance,
sales and marketing,
promotions etc. Organisation uses the different tools and platform to
provide the facilities access the
Information in proper manner. For Example – marketing research is a type
of business functions that help
for collecting all the information and also identify the need or requirement
of potential consumers.
Assessor Use Only: Correct Written Response
T1,Q4. The service requirements that are essential for each of the core business
functions can be identified through assessment of what information?
(Around 8 line)
Ans : A business service is represents for added more values so that
organisation can deliver the
Product and services on the basis of environment. In this way, it also
differentiates between the
External and internal services. These type of services are required for
business functions because it helps
For added more values that is being delivered within the specified domain.
On the other hand, the another
Service is representing to modify the services according to the business
environment.
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DIPLOMA OF INFORMATION TECHNOLOGY
Assessor Use Only: Correct Written Response
T1,Q5. Briefly describe the different types of maintenance philosophies that can be
developed to meet business needs and applied to dealings with clients.
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DIPLOMA OF INFORMATION TECHNOLOGY
(write 4 or 5 lines for each types of maintenance)
Ans : Maintenance philosophies are based on the mix strategies that ensure
all the items works as
Expected ways. There are different type of maintenance philosophies that
can be used in the business
Process to prevent the task in effective manner.
 Condition based Maintenance
 Corrective Action
Automatic fault isolation
 Automatic corrective Action
 Operational verification
These are the different type of maintenance philosophies that help for
creating a planning to manage
The business operation and function. These strategies are created for
managing and controlling the
Business process. These maintenances' strategy are deals with the client to
solve the problem regarding
business functions.
Assessor Use Only: Correct Written Response
T1,Q6. What are the methods that can be used to assess system architecture and
configuration documentation to determine their currency?
(Write methods and just explain it in around 3 lines)
Ans : System architecture is basically the conceptual model that define the
entire structure, behaviour
and view of system. There are different type of method that applicable in
the system architecture.
 Artifacts
 use cases
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