Vibe College - Diploma of IT: ICT Maintenance Strategy Review

This assessment workbook, part of a Diploma of Information Technology program, focuses on reviewing and developing an ICT maintenance strategy. The assignment includes an assessment cover page, student declaration, and assessment summary sheet. Task 1 presents a series of questions and answers covering topics such as risks to business continuity from system malfunctions, quantifying potential losses, identifying core business functions, determining service requirements, different types of maintenance philosophies, assessing system architecture documentation, conducting equipment and software audits, and determining warranty status of components and software. The questions require detailed answers and demonstrate an understanding of ICT maintenance best practices. The student is expected to provide clear and concise responses to each question, demonstrating their knowledge of the subject matter. The assessment emphasizes the importance of identifying and mitigating risks, ensuring business continuity, and maintaining system integrity.

ASSESSMENT COVER PAGE
Review and develop ICT maintenance strategy
Please fill out the following
Qualification Diploma of information technology
Student number
Student name
Student email
Assessor name
Assessment due
date
Submission date
STUDENT DECLARATION
I declare that:
 This assessment is my own work, based on my own study and research and no part of it has been
copied from any other source, except where due acknowledgement/reference has been made.
 If this assessment was based on teamwork, as authorised by the trainer, I have not submitted the
same final version of any assessment material as another student.
 I have not previously submitted this assessment or any part of this assessment for this or any other
course/unit.
 I have kept a copy of my assessment.
 I give permission for my assessment to be reproduced, communicated, compared and archived for
the purposes of detecting plagiarism or collusion and to fulfil Vibe College’s requirements as
an RTO.
 Any assessment deemed unsatisfactory will require me to undergo reassessment which may be
different to the one originally submitted.
 I am aware that in the event that I disagree with the assessment outcome I have the right to appeal
that result. I will follow the complaints and appeals process.
Student Signature: Date:
FOR ASSESSOR
Result SATISFACTORY NOT YET SATISFACTORY
FINAL OVERALL
RESULT (if
applicable)
COMPETENT NOT YET COMPETENT NOT APPLICABLE
If final overall result not applicable, indicate what is still required.

Log Book
Workplace
Observations
Other List:
Trainer/Assessor Signature Date:

ASSESSMENT SUMMARY SHEET
To be deemed competent students must have a satisfactory result recorded for each assessment
activity. If a result is not satisfactory for any assessment task, the trainer/assessor will determine the
training and assessment tasks to be completed.
ASSESSMENT TASK 1 QUESTIONS
AND ANSWERS
SATISFACTORY NOT YET SATISFACTORY NOT APPLICABLE
ASSESSMENT TASK 2 WRITTEN
ACTIVITY
SATISFACTORY NOT YET SATISFACTORY NOT APPLICABLE
ASSESSMENT TASK 3
OBSERVATION/DEMONSTRATIO
N
SATISFACTORY NOT YET SATISFACTORY NOT APPLICABLE
Feedback to Student
The student has been given feedback and informed of the
assessment result and the reasons for the decision.
Trainer/Assessor
Signature
Date
Other
Resubmission Date
Is this assessment
subject to an appeals
process
Yes No
Outcome of appeal

Diploma of information technology
Assessment Workbook
Review and develop ICT maintenance strategy
Student Name: Student No.
Email: Phone No.
OFFICE USE
ONLY
Document name Review and develop ICT maintenance strategy Assessment Workbook Person responsible
Issue date 04.07.2017 Version 2.1 July 2017 Status Released
Document control management
– Uncontrolled when printed

Copyright
Version control & document history
Version Summary of modifications made
Version 2.1 July 2017 Version 2.0 completed
Version 2.1 released following compliance review checking all details,
updating question 13 and ensuring all elements have been included
Assessment Workbook| Version 2.1 July 2017 Page 6 of 32

ASSESSMENT INFORMATION – STUDENT
General Information
This assessment is suited as a summative assessment in a learning and assessment pathway.
The timeframe and deadlines for the assessment will be negotiated between yourself, the
student, and your assessor. Your assessor could be the same or a different person to your
trainer.
In order to be assessed as competent, you will need to show sufficient evidence which
demonstrates that you can perform the required competencies to the required standard. You
also need to show you can demonstrate these skills, attitude and knowledge consistently,
confidently and sometimes in a variety of situations.
Gathering evidence
Vibe College Assessors will use a variety of methods for gathering evidence. Assessments will
be made up of a combination of the following tasks:
Question and Answer - (written or verbal) - You will have a set of written questions to
complete. Your assessor is likely to ask you to verbally verify some of your answers.
Project - You will need to complete one or several projects that relate to the simulated work
environment. This will allow you to demonstrate the application of your knowledge and skills
as required by the unit/s of competency.
Activities - You will need to complete activities that relate to the simulated work environment
to demonstrate your understanding of the unit/s.
Assessor Observation/Demonstration - You will be asked to demonstrate some tasks directly
to your assessor. This may happen, either in the classroom or in a simulated work-environment
as you perform your usual tasks/ duties.
Please make sure to write your name on all assessment documents.
If you do not agree with an assessment decision you have the right to appeal. See other
attachment
Note: Please ensure that all work/evidence provided is your own. If you are found to have
submitted work other than your own, your enrolment may be cancelled and you may be
withdrawn from the program. Your signed Student Declaration forms part of the assessment
record. For further information, please refer to your Student Handbook.
Assessment resources
For classroom based assessments, your assessor will provide you with all necessary resources
to complete the assessment tasks. For simulated workplace based assessments, Vibe College
will ensure that you have access to the resources you require to complete the assessment
tasks.
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Please note
The practice of plagiarism or collusion is prohibited. Plagiarism is the practice of taking
someone else’s work or ideas and passing it off as one’s own work and collusion is the
presentation another person’s assessment as one’s own and/or providing your own work to
another person to allow them to pass it off as their own. If you are unclear about any of the
requirements for this assessment, please discuss this with your assessor.
TASK 1: QUESTIONS AND ANSWERS
INSTRUCTIONS
Please write your answers clearly in the space provided. All questions must be answered,
please ask your assessor if you don’t understand any of the questions. If you require more
space attach a page clearly marked with your name, the name of the unit of competency
(which can be obtained from the front of this Assessment booklet and the question you are
responding to. Some questions may require you to reference the learning materials provided
by Vibe College. Your assessor will ensure that you have been provided with all relevant
documentation.
Agreed deadline for submission on or before: .
T1,Q1. List 6 examples of risks that may impact on business continuity as a result
of system malfunction.
 Failing of the organisational system
 Reduction in customer satisfaction level
 Decrease in financial resources of firm
 Employee turnaround
 Lack in brand equity of firm
Assessor Use Only: Correct Written Response
T1,Q2. How do you quantify the possible losses from risks to business continuity due to
system malfunction?
Ans. The possible losses can be quantified through proper monitoring and
supervision of the technical team. This would help n assessing the real
causes behind the system malfunction and accordingly, the solutions
would be recommended.
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Assessor Use Only: Correct Written Response
T1,Q3. What information should you access to and assess to identify the core business
functions of an organisation?
Ans. The information access to are the organisational functions, hierarchical
system, overall departmental sections and the technologies used.
Additionally, the operational activities and the related functional units are
monitored for overall revenue management and profit generation
Assessor Use Only: Correct Written Response
T1,Q4. The service requirements that are essential for each of the core business
functions can be identified through assessment of what information?
Ans. By analysing the reports and annual briefings to evaluate the total
costings and related utilisation of resources in effective manner.
Assessor Use Only: Correct Written Response
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T1,Q5. Briefly describe the different types of maintenance philosophies that can be
developed to meet business needs and applied to dealings with clients.
Ans. breakdown maintenance- the purpose is to protect the unexpected
outcomes and prevent the breakdowns
preventive maintenance- the aim is to avoid any issue and detect its
presence before its occurrence to optimise resources.
predictive maintenance- the aim is to carry out the operational activities
when conducting normal production rates.
Assessor Use Only: Correct Written Response
T1,Q6. What are the methods that can be used to assess system architecture and
configuration documentation to determine their currency?
Ans. Robust compositional architecture to introduce the autonomous
systems by defining and enabling the documentation in more refined ways
for better management.
Assessor Use Only: Correct Written Response
T1,Q7. Outline the actions that will need to be undertaken to conduct an equipment and
software audit for ICT system architecture if the appropriate information ids not
available.
Ans. In order to this, the company must establish a separate department for
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assessing the equipment and software auditing to avoid any illegal
activity or hacking etc.
Assessor Use Only: Correct Written Response
T1,Q8. What information will need to be determined and documented for the warranty
status of components and software?
Ans. Date of purchasing
Configuration information of the software
Technical specifications
Assessor Use Only: Correct Written Response
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T1,Q9. Briefly explain the information that can be obtained from product warranty and
service difficulty records.
Ans. This emphasis on availability of the records in the marketplaces which
means its overall capacity available in the marketplaces.
Assessor Use Only: Correct Written Response
T1,Q10. What are the details that should be included in the written report detailing your
recommendations for the service arrangements, once you have identified the
critical components and software?
Ans. Type of issue
The affected components in which the risk has occurred
The service requirements that are required to be met in order to improve
product or software quality.
Assessor Use Only: Correct Written Response
T1,Q11. What are the processes that should be applied to determine the views and
requirements of the client in order to identify the maintenance requirements?
Ans. Total quality management process to take the feedbacks and overall
reviews for gaining the requirements of the maintenance
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