ICT System Strategy and Management Report: Dr. Jane Smith Education

This report examines the ICT system strategy and management for Dr. Jane Smith Education, an online chemistry research course provider. It begins with an executive summary and includes a business vision, mission, and value statement, followed by an analysis of problem boundaries related to ICT outsourcing. The report identifies challenges such as website performance issues, slow marking processes, and student dissatisfaction. It then proposes solutions, including staff training on new technologies, establishing a center of excellence, and clear jurisdictional understanding. The report also discusses durable recommendations to improve the organization's ICT strategy and concludes that IT outsourcing is a business strategy used to subcontract system functions to external organizations. The report provides valuable insights and recommendations for Dr. Jane Smith Education to improve its ICT management and achieve its business objectives.

Running head: ICT SYSTEM STRATEGY AND MANAGEMENT
ICT System Strategy and Management
Name of the student:
Name of the University:
Author Note:

1ICT SYSTEM STRATEGY AND MANAGEMENT
Executive Summary
Dr. Jane Smith Education was an independent, regional one-person company offering an
immersive, tailor-made, informal Chemistry learning course. This training program is created
to help other in their research. For saving the cost everything such as website, moderating all
the message board, all the course material and making all the assessment by the founder. This
paper discusses the business vision, mission value statement with the problem boundaries that
can be defined for client in implementing the ICT outsourcing. This report provides thee
solutions to the barriers of ICT outsourcing and provides some durable recommendation that
help the organization to take right step in the implementation and progress in the future. This
report concludes that IT outsourcing is the business strategy, which businesses use through
subcontracting the system functions to outside organizations for factors such as lack of
expertise. These days, outsourcing attracts a great deal of reply from companies around the
world for reducing the risk and operating costs, time and many other things.

2ICT SYSTEM STRATEGY AND MANAGEMENT
Table of Contents
Introduction................................................................................................................................3
Business vision, mission value statement..................................................................................3
Problem boundaries define for client.........................................................................................5
Solution of the problems............................................................................................................6
Durable Recommendation..........................................................................................................9
Conclusion................................................................................................................................10
References................................................................................................................................12

3ICT SYSTEM STRATEGY AND MANAGEMENT
Introduction
Dr. Jane Smith Education is online chemistry training website that provides the
people pursuing their higher studies in chemistry with very ease and help the people in their
research. The purpose of this study was to explore how insight to solve problems relies on
domain-specific and domain-general problem-solving skills that are whether people think
about different types of insight issues in terms of definition. Participants grouped perspective
problems into classes. It is taught in the online training course that the solutions to problems
of verbal insight lie in identifying and evaluating the words in the problem, solutions to
problems of numerical insight lie in a new approach to statistics, and solutions to problems of
spatial insight lie in eliminating a self-imposed constraint (Degelsegger-Márquez, Remøe and
Trienes 2018). The spatially trained team performed better on the spatial concerns in both
experiments than the verbally trained community, but not on certain types of problems. Such
results were consistent with the idea that people distinguish issues with perception into
different types psychologically. Implications for intuition problem solving training are
discussed.
Business vision, mission value statement
Dr. Jane Smith Education was an independent, regional one-person company offering
an immersive, tailor-made, informal Chemistry learning course. This training program is
created to help other in their research. For saving the cost everything such as website,
moderating all the message board, all the course material and making all the assessment by
the founder. Therefore, the interpretation is that the founder hopes to provide the audience
with an informative scientific experience in the field of chemistry with the goal of increasing
interest and engagement in the subject and encouraging more people to learn it. This study
highlights the key object of the interpretation of this organization, which will help in

4ICT SYSTEM STRATEGY AND MANAGEMENT
increasing the interest of the people. Main aim of this study is to provide the keen people with
a meaningful learning experience using the ICT system and encourage them for continuing
their studies.
The main aim of this online training organization is to provide course for being
popular and increasing the number of the students. The owner started the online research
training of chemistry, as he wants to get many people to be interested in this course, specially
the people, who does not follow the traditional paths of education. This is mission of this
organization to show the traditional paths of the education. The aim of this online training
organization is to provide the authentic experience of research about chemistry for the people
for motivating them for pursuing their further study.
Vision and mission statements are the tools that are used by the organizations for
setting priorities to give direction and build unity among the people. While the both terms
mission and vision statement are used interchangeably and lumped together and they are
different used for making the people understand about their goals and objectives of the
organization (Clarke 2013). The vision of the organization is the future state of the chosen
organization. The vision of this organization describes the hopes of the future of this
organization. Vision of this organization is the long-term goal, which is set for the tone for
the higher achievement in the organization. The mission of this organization, which is the
short-term goal, describes the current state of the organization. The mission of this
organization outlines the way of achieving the goals. The mission and vision of this
organization is to guide the people in perusing the online course as their higher study
(Thomas and Galla 2013). It will define the expectation and the performance standards of the
organization by provide effective training to the people in chemistry. The mission is to
establish the goal oriented and more productive culture and make everyone communicate for
its goals and purpose to the outside stakeholders.

5ICT SYSTEM STRATEGY AND MANAGEMENT
Problem boundaries define for client
There are three main reasons how businesses outsource IT resources: cost savings,
enhancement of IT services performance and emphasis on the core competencies of the
business, the first being the most quoted. The price is the most significant outsourcing
motivator owing to the rise of the expenditure induced by the expanded use of IT. And the
prevailing philosophy that drives the new IT services procurement methodologies for
providers focuses primarily on the service's lowest price and the total value of IT resources.
However, in the implementation of the ICT outsourcing there will be many problems or
boundaries that can create risks in the implementation.
Outsourcing of ICT creates uncertainty for the current staffs and employees of the
organization, who provide the services to client organization. The uncertainty can be badly
effecting for the staffs as it can cause to leave their job during the implementation of ICT
outsourcing and it results in needing the backfill of the resources for minimizing the amount
of the performed work of the organization. Moreover, some staffs of the organization is
engaged for the transfer of knowledge to service provider during the ICT outsourcing
implementation. If the staffs of the organization is not encouraged properly then they will not
provide good job with the transfer of knowledge. This can decrease the efficiency in the
delivery service and can cause operational risks.
Outsourcing of ICT can be driven out in various combinations, which depends on the
aspects of the scope of the service, which is outsourced and the outsourced contract is attach
with the responsibilities. There can be many arrangements of outsourcing. There are mainly
four types of outsourcing categories of ICT that uses the entire strategic alliance venture,
selective sourcing, outsourcing and insourcing.

6ICT SYSTEM STRATEGY AND MANAGEMENT
The outsourcing of ICT needs the potential investment, which will be influencing to
the daily operation, customer relationship, risk profile, flexibility, culture and bottom line of
the organization. Therefore, the service quality and the relationship among the both
organization and the cost needs to be taken into the consideration in the activities of
outsourcing. At the same time, the consideration can cause complex risks like security,
service ability, contractual obligation and availability.
The third party service provider is the change agent. The sponsor of outsourcing
desires to achieve the benefits of the business that needs the changes in the staffing, behavior,
process and technology. However, the outsourcing of the service, the service provider cannot
control the end-to-end result completely. The receiving end user can inhibit the business
achievements because of lack in the strategy and compliance or delay in implementing their
responsibilities.
The growth of the ICT outsourcing is considered as the attractive location of offshore
in the outsourcing contracts because of the multilingual skills and strong infrastructure. If the
organization identifies the benefits of the ICT outsourcing, then there will be more
expectation of the organization for embracing the outsourcing. The organization is focusing
on the core business and can outsource the ICT operations because of the present volatile
economy, which can cause the concern among the organization in outsourcing the ICT.
Solution of the problems
Through educating their staff on new technologies, one of the ways IT companies
could tackle such problems. Such staff, who already understand software and incorporate
field knowledge will in a short time render them an authority in the subject matter. In each
innovation or software, the CIO and senior management will prepare to have qualified staff.
The company should form center of excellence for various technologies within the enterprise

7ICT SYSTEM STRATEGY AND MANAGEMENT
and recognize key staff to meet the requirements of the organization (Bae and Chang 2013).
It can be a hub of innovation around both technology and business processes. Center of
Excellence team members must assume key roles on large projects as a director and designer.
Expect a learning curve and a few rough patches to solve the expectation-related
issue. Build this into the timetable and take it into account when establishing business goals.
The developer could solve the organization's cultural outsourcing dilemma by
spending time studying the environment and attitude to doing business of the outsourcing
company. This will assist you in recognizing practices and principles that may conflict with
your working relationship. To find the right path, all sides will have to offer a little. To avoid
the issue of system change, it is important to start bringing in place as soon as possible new
processes, personnel and job patterns to reduce the ramp-up time. In order to overcome the
question of jurisdiction and privileges, corporations and outsourcers need to have a clear
understanding of who has the control or decision-making power for the business functions
that are impacted.
Less labor and operating costs are in the key reasons that companies choose for
outsourcing. It has a decisive effect on the identification of a company's revenue if properly
executed and can generate significant savings. The organization also chooses to outsource the
IT and export so they can continue to focus on their core business activities while delegating
to outside entities tedious time-consuming operations. Outsourcing of IT often allows
businesses to connect and exploit a regional knowledge base and exposure to skills of the
world class (Tadimeti 2014). The freeing up of the internal resources that can be used
efficiently for other reasons is also one of the main advantages of outsourcing and offshore
companies.

8ICT SYSTEM STRATEGY AND MANAGEMENT
Several times trapped with crunches for internal resources, several world-class
companies outsource to obtain access to resources that are not currently accessible.
Outsourcing of IT, which takes a lot of time to save money and provide businesses with
reserve equity account that, could be leveraged in a way that makes the company's best
income. The organization may wash their hands off tasks that are difficult for managing or
monitor while still recognizing their advantages by delegating the responsibilities to outside
organizations. Outsourcing of IT which, in general, off shoring helps companies reduces
costs and is also one of the main reasons that have been initiated. Outsourcing the IT often
allows companies to gain the benefits of the re-engineering, updating and improving the
design according to the needs of the client. Many businesses often outsource the IT to enable
them grow and obtain access to new market areas by taking the point of sale and operation
proximity to their end users.
ICT strategic planning will offer the three most important benefits when well
designed and executed. Roadmaps and frame will help in developing the plans give the
organization the clarity of the requirement for assisting with the strategic ICT decision-
making. It will help in grouping the technology with the goals of the business of the
organization and it enables the contribution to the strategic objectives of the organization.
Strategic planning of the ICT systems helps for being integrated entirely across every
department that turn permits for the wide management of the organization of the ICT
environment. The needs of the clients are satisfied and considered entirely. It will build a
potential relationship among the ICT departments and the business that protects the pledge to
the ICT strategy since all the key stakeholders are connected with the process.

9ICT SYSTEM STRATEGY AND MANAGEMENT
Durable Recommendation
The outsourcing of ICT in the organization needs to maintain the updated register of
the information of material and non-material tasks, which will be outsourced to the Service
provider. The organization needs to make available for the authority on the request the copy
of agreement and information about the outsourcing, which should be recorded in the register
and the irrespective activity, which will be outsourced to the service provider needs to be
assessed by the organization.
The organization of outsourcing needs to adopt the risk based approached for
processing the information or data by considering the outsourcing environment. The provider
should address the impacts including the compliance issues and legal risks related to other
countries, where the outsourcing service needs to be provided and the data needs to be stored
(Sebesta, M., 2013). The organization must consider the security and political sustainability
of the jurisdictions. The organization must ensure the risks, which can be kept to the
acceptable limit with the outsourced activity materiality.
The organization must analyze the short- and long-term outsourcing priorities and
goals and check the internal process of the organization and set of tools by analyzing, which
is required for the needed skills. Compatibility of evaluated data with a goal outsourcing
destination will identify the power, weak sides and potential risks (Shyshkina 2013). The
organization should create strategies for communication and proposed plan for outsourcing of
ICT.
Organizations employ information technology programs to perform different
functions. Others use ICT to provide simple transaction processing while others allow
customers, vendors and suppliers to communicate with the company through different
communication infrastructure mechanisms such as the internet.

10ICT SYSTEM STRATEGY AND MANAGEMENT
In the flow of information of the organization, data is a vital asset. It will be inner, external,
factual or qualitative whose knowledge this represents. External data explains the
organization's climate. A DSS (decision support system) is highly flexible and collaborative
IT platform designed for supporting decision making without structuring the issue. When
information technology enables the development of an information sharing atmosphere, staff
can quickly communicate with each other through divisions without interruption.
The organization will help in collecting all of the relevant data on the server with the
aid of database software. When it is external or internal, this network can be built
(Järveläinen 2013). Using a remote IP address or the domain name, an existing centralized
database can only be viewed in the enterprise while an outside the centralized system enables
information to be accessed outside the company. In the design of communication technology,
the ICT reports the resources such as electronic mail promote primarily contact within and
outside the organization. Every company as a standard communication technology is now
using online correspondence.
The organization must review of the demands, details and requirements, limitations of
the business for outsourcing partner and place. They need to comply with the local market
specifications, limits and details. While we're speaking about one area, -country in the region
has its own details in terms of ICT sector capability and scale, labor cost, cultural specifics,
political climate, taxes, etc. that may be important to the endeavor of the business.
Conclusion
In addition, IT outsourcing is the business strategy, which businesses use through
subcontracting the system functions to outside organizations for factors such as lack of
expertise. These days, outsourcing attracts a great deal of reply from companies around the
world for reducing the risk and operating costs, time and many other things. It is easy to find

11ICT SYSTEM STRATEGY AND MANAGEMENT
companies offering products at low prices. Nevertheless, the corporation chooses the costlier
path due to some ethical concerns as the price variation can be dishonest as the shift will be in
starting cost. Client’s satisfaction quality and balance of service providers are the major
ethical issues, which the companies face, especially in the outsourcing contracts of offshore.
ICT outsourcing is not the appropriate tool for employment, however for the
correct job it is a great tool. There are few common or conventional outsourcing issues.
Imperfect planning and outcomes fewer than anticipated are the issues facing players ICT
outsourcing. Nevertheless, there are various solutions for the issues, which are related to ICT
outsourcing management, there seems to be no perfect solution and it is impossible to predict
those cases. Generally, the outsourcing of ICT outlook seems to be quite optimistic and
hopeful. The period of information technology allows new companies contracting for taking
benefits of the various stages of the value chain of the business. In fact, there are clear
indications of growing support in outsourcing of ICT market that will lead to more of the
businesses implementing the strategy of the potential business over the progressively huge
range of processes and functions of the business.

12ICT SYSTEM STRATEGY AND MANAGEMENT
References
Alderete, M.V., 2013. Do information and communication technology access and innovation
increase outsourcing in small and medium enterprises?. JISTEM-Journal of Information
Systems and Technology Management, 10(2), pp.303-322.
Bae, Y. and Chang, H., 2013. A Qualitative Research on ICT Policy Design for Small and
Medium Business. Journal of Society for e-Business Studies, 18(1).
Batalla-Busquets, J.M. and Martínez-Argüelles, M.J., 2014. Determining factors in online
training in companies. The International Journal of Management Education, 12(2), pp.68-79.
Clarke, T., 2013. The advance of the MOOCs (massive open online courses) The impending
globalisation of business education?. Education+ Training, 55(4/5), pp.403-413.
Degelsegger-Márquez, A., Remøe, S.O. and Trienes, R., 2018. Regional knowledge
economies and global innovation networks–the case of Southeast Asia. Journal of Science
and Technology Policy Management, 9(1), pp.66-86.
Derksen, B., 2013. Impact of IT outsourcing on Business & IT alignment.
García, V.V., Vicente, E.J.F. and Aragonés, L.U., 2013. Maturity model for IT service
outsourcing in higher education institutions. arXiv preprint arXiv:1312.2868.
Khidzir, N.Z., Mohamed, A. and Arshad, N.H., 2013. ICT outsourcing information security
risk factors: an exploratory analysis of threat risks factor for critical project
characteristics. Journal of Industrial and Intelligent Information Vol, 1(4).
Koski, H., 2013. ICT outsourcing, user-driven and open innovation strategies in the
generation of new data-based solution (No. 7). ETLA Working Papers.

13ICT SYSTEM STRATEGY AND MANAGEMENT
Kuek, S.C., Paradi-Guilford, C., Fayomi, T., Imaizumi, S., Ipeirotis, P., Pina, P. and Singh,
M., 2015. The global opportunity in online outsourcing.
Mukherjee, D., Gaur, A.S. and Datta, A., 2013. Creating value through offshore outsourcing:
An integrative framework. Journal of International Management, 19(4), pp.377-389.
Rienties, B., Brouwer, N., Bohle Carbonell, K., Townsend, D., Rozendal, A.P., van der Loo,
J., Dekker, P. and Lygo-Baker, S., 2013. Online training of TPACK skills of higher education
scholars: A cross-institutional impact study. European Journal of Teacher Education, 36(4),
pp.480-495.
Sebesta, M., 2013. On ICT services outsourcing in the context of small and medium
enterprises. Procedia-Social and Behavioral Sciences, 81, pp.495-509.
Sebesta, M., 2013. On ICT services outsourcing in the context of small and medium
enterprises. Procedia-Social and Behavioral Sciences, 81, pp.495-509.
Shyshkina, M., 2013, June. Emerging technologies for training of ICT-skilled educational
personnel. In International Conference on Information and Communication Technologies in
Education, Research, and Industrial Applications (pp. 274-284). Springer, Cham.
Shyshkina, M., 2018. Holistic approach to training of ICT skilled educational
personnel. arXiv preprint arXiv:1807.08717.
Sian Lee, C. and Kelkar, R.S., 2013. ICT and knowledge management: perspectives from the
SECI model. The Electronic Library, 31(2), pp.226-243.
Soto-Acosta, P. and Cegarra-Navarro, J.G., 2016. New ICTs for knowledge management in
organizations. Journal of Knowledge Management, 20(3), pp.417-422.

14ICT SYSTEM STRATEGY AND MANAGEMENT
Tadimeti, V., 2014. E-soft skills training: Challenges and opportunities. IUP Journal of Soft
Skills, 8(1), p.34. Tadimeti, V., 2014. E-soft skills training: Challenges and
opportunities. IUP Journal of Soft Skills, 8(1), p.34.
Thomas, L. and Galla, C., 2013. Building a culture of safety through team training and
engagement. BMJ Qual Saf, 22(5), pp.425-434.