This report delves into the crucial role of Information and Communication Technology (ICT) in modern business operations, particularly in the context of the digital age and the impact of the pandemic. It begins by exploring various communication and collaboration tools like Zoom and Slack, highlighting their advantages in enabling remote work, enhancing employee participation, and boosting overall business productivity. The report then examines cloud storage and computing, outlining their advantages such as usability, security, and accessibility, while also addressing disadvantages like slower backups and privacy concerns. It discusses the suitability and applications of cloud computing in hybrid cloud setups, test and development, and big data analytics. Finally, the report compares the positive and negative aspects of online and offline sales, providing a comprehensive overview of how businesses have adapted to the evolving digital landscape.
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