ICT Research Method: Quality Tools in Project Management Report

This report delves into the application of quality tools in project management, focusing on control charts, histograms, and flowcharts. The report starts by defining the roles of these tools in project management, highlighting how they aid in process improvement and data visualization. Control charts ...Read More

Running head: ICT RESEARCH METHOD 1
ICT Research Method
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August 31, 2024

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Quality Tools and Project Management
To ascertain the quality of services and products, projects use quality tools to manage the
various activities involved. Some of these tools are specific to certain fields while others cut
across different domains. Each of these tools holds its own benefits and limitation which enable
them to be applied in project management. Examples of these tools are; control charts,
histograms, and flowcharts.
Control Chart: is simply a graph that shows how processes change with time. Data is
drawn with respect to time having an average, upper and lower limit control. It is thus a variable
tool for observing and monitoring processes that are in statistical format (Neyestani, 2017). In
project management, this functionality is key to preventing defects as their accumulation causes
delays or failures.
Histogram: another type of graph that represents (illustrates) data in bars. Since data has
different values, these bars take different heights but unlike the popular bar graphs, histograms
groups values into ranges. This form of visualization is important in project management as it
helps PMs and working personnel to interpret their results. Moreover, because they are often
used to highlight frequency distribution they help managers make decisions on resource
allocation (Fonseca, Lima & Silva, n.d.). For instance, if a certain activity has a higher
occurrence in a project, it is given a devoted workforce.
Flow Chart: a powerful graphical tool that is used to display a sequence of steps, actions
or decisions. The chart denotes each step with a shape where after mapping, all the highlighted
points are connected using directional lines and arrows. Flow charts are regularly used for
process improvement as their analysis can accurately display the complexities of events and

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activities (Greene, 2019). Through these illustrations, it thus becomes easy to find the
commonalities between projects functions which simplifies duties.
In conclusion, therefore, each of these tools has its own applications based on its
functional attributes. Some may have common features but their specific roles (applications) is
determined by the users and the context in question.

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References
Fonseca, L., Lima, V & Silva, M. (n.d.). Utilization of Quality Tools: Does Sector and Size
Matter? International Journal for Quality Research, 9(4), 605-620. Retrieved 21 May,
2019, from: http://www.ijqr.net/journal/v9-n4/4.pdf
Greene, N. (2019). 7 Basic Quality Tools for Process and Product Improvement. Tallyfy.
Retrieved 21 May, 2019, from: https://tallyfy.com/quality-tools/
Neyestani, B. (2017). Seven Basic Tools of Quality Control: The Appropriate Techniques for
Solving Quality Problems in the Organizations. UC Santa Barbara. Retrieved 21 May,
2019, from: https://escholarship.org/content/qt2kt3x0th/qt2kt3x0th.pdf