This report presents an ICT strategic plan for a large clothes retail chain, addressing issues such as manual inventory tracking, theft, and the shift to online retail. The plan aims to leverage IT to improve inventory management, prevent losses, and gain insights into customer sales patterns for targeted marketing and expansion decisions. The plan includes an analysis of the organization's vision, mission, and objectives, drivers for change, strategic themes, and a roadmap with ICT initiatives. The report also explores IT governance and references relevant academic sources. Key areas covered include supply chain management, the use of networked computers for data processing, and the application of technologies to optimize retail operations, improve decision making, and enhance communication within the organization. The goal is to provide the retail chain with actionable strategies to enhance efficiency, reduce losses, and improve customer engagement.
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