ICT Professional Skills Report - COIT20249 - University Name

This report delves into the realm of ICT professional skills, exploring key aspects such as interpersonal communication, teamwork, and ethical considerations. It highlights the importance of effective communication, both verbal and non-verbal, in conveying ideas and fostering collaboration. The report also emphasizes the significance of teamwork in achieving project goals and the role of ethical guidelines, like the ACS code of ethics, in shaping professional conduct. It further examines the impact of ICT on organizational processes, including improved information management and resource allocation. The report also discusses the importance of workplace culture, particularly in a global context, and the need for open communication and team management to address cultural diversity. The author reflects on the COIT20249 course, highlighting the practical application of learned concepts in project management and the significance of cultural management and open communication within project teams. This report provides valuable insights into the essential skills and practices required for success in the ICT industry.

Running head: ICT Professional Skills
ICT Professional Skills: Portfolio 4
Name of the student:
Name of the university:

2ICT PROFESSIONAL SKILLS
Task A
1. With the help of effective interpersonal communication the students studying on the
Universities will be able to communicate and share their innovative ideas and creativity with the
University supervisors. Interpersonal communication provides a platform to the students and to
the lecturers. The basic principles of interpersonal communication are as follows:
 Inescapable
 Irreversible
 Complicated
 Contextual
2. Teamwork is referred to as a combined or group action that helps to work effectively
and much efficiently. Team work helps the group to meet the objectives faster than the actual
estimation.
3. Both verbal and non-verbal communication are helpful for sharing ideas with the
others much successfully.
4. Oral presentation gives a wider presentation to the listeners through which the listeners
will be able to understand the details much easily. In the presentation session they are also
allowed to ask different questions as per their requirement.
5. The ACS code of ethics deal with different factors such as honesty, professionalism,
honesty, competence, personal development, professionalism, the primacy of the public interest,
the enhancement of the quality of life. These are the individual factors should be followed by
every citizen to successfully implement specific area of ICT industry.

3ICT PROFESSIONAL SKILLS
6. The workplace cultures are different in different countries. In Australia the important
workplace values those are important to be incorporated include being accountable, making a
difference, focus on details, being quality, keeping promises, showing tolerance and complete
honesty.
7. ICT can improve the organizational processes through the following outcomes:
 It can make the information processing much easier with a better area of cheaper
surface
 Information access become much cheaper and commercially viable
 It gives effective human interaction and flexibility
 It can keep the information up-to-date and reliable at the same time
 It gives effective management resources to the project managers and the project
team members
8. With the application of emerging technologies the communication collaboration will
increase a lot and the professional skills associated to ICT in the organizations will also
automatically enhanced.
Task B
The COIT20249 course learning helped me to gain clear knowledge regarding
management, its application and its relationship with professionalism. I think that from my
course learning whatever ideas I have gained I can apply them professionally for managing and
implementing any project. Though, initially I did not have that much knowledge regarding
professionalism and its impact in real world but with successful achievement of this course study

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I have gained much confident and knowledge regarding this. I have analyzed that the project
head is responsible to motivate and show proper leadership while building any professional a
team. I think in order to resolve the issues of cultural diversity the most important thing on which
a project is needed to concentrate on is professional open communication approach and team
management. It is very much necessary for the experts to establish a load free balance between
these mentioned components. Moreover, after analyzing the future requirements it can be said
that all these ideas can be easily applied in practical field. I have also learned about the details of
cultural management its crucial importance in the professional field and its application in real
professional circumstances. Another important component that I have realized ought to be
possessed by each and every project team members is open, interactive and internal
communication. Though the help of open communication the project team members and the
project manager will be able to share their views with others without any hesitation. I am sure
that it will help to bring innovative changes in the project and professional lives also.