The Impact of ICT on Business, Society, Culture and Ethics (ISY10212)

This essay delves into the multifaceted impacts of Information and Communication Technologies (ICTs) on business, society, and culture, considering both the positive and negative consequences. It explores how ICT has revolutionized various sectors, including education, healthcare, and communication, while also acknowledging potential drawbacks such as decreased interpersonal relationships and social disconnect. The essay further emphasizes the ethical responsibilities of computer professionals in ensuring the responsible and beneficial use of emerging ICT applications, particularly in light of the rapid advancements since the advent of the Internet. The analysis incorporates relevant research and academic references to support its arguments, providing a comprehensive overview of the subject matter.

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Technologies which support operations while dealing with the data are known as the Information
and Communication technology. Some of these operations are collection, processing, presenting
and storing of the data. The technology follows some principles like – It contributes at different
stages or zones of the business operations, it is used in some specific business operations (Dutta,
Geiger and Lanvin 2015). Information and Communication Technology product which stores,
retrieves, manipulates, transmits or receives the electronic data in the digital form like personal
computers. Last few decades witnessed the performance and the capability of Information and
Communication Technology in various sectors like education, health care, ticketing system,
transactional sector and so on (Vaishnavi and Kuechler 2015). Information and Communication
Technology mainly focus on lowering the work load and also deals with increasing efficiency for
enhancing the productivity. It is leveraged for the interpersonal, societal and economic
interactions and transactions. Information and Communication Technology drastically altered the
method of operations, communications and learning. The Information and Communication
Technology also plays an important role in the economic development of a country (Mokhtarian
and Tal 2013). Information and Communication Technology is developing in a rapid manner
from the earlier computers to latest mobile phones.
Human beings are associated with some operations which need assistance of Information
and Communication Technology in some way. Utilization of the Information and
Communication Technology technologies has helped an organization or an individual to do a
task in an easiest way which increases the efficiency (Kreuter et al 2013). The main advantage is
that the output given by the Information and Communication Technology is an error free output
which helps an organization or an individual to develop its business and also helped the
employees in many factors like decreased the work load for them and so on. Moreover, social
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contacts are increased by the Information and Communication Technology development. Now, a
person can communicate with other individual by a single tap on their individual phone. This
made the Information and Communication Technology development a renowned innovation in
this competitive market. The most interesting factor of Information and Communication
Technology is its 24 X 7 facility which helps many organization to provide their servicers
throughout 24 X 7 hours which increases the profit of the organization.
Information and Communication Technology facilitates the service of connecting various
domestic devices like cell phones, refrigerators, laptops, washing machine and so on which helps
an individual to control manually according to his or her needs. The technology also help to
carry out transactional process digitally. A person need not to visit the bank for depositing or
crediting money, he or she can now operate all the banking services through this facility
(Palvalin, Lönnqvist and Vuolle 2013). This technology also helps people to connect with other
people who live at long distance. Thus, INFORMATION AND COMMUNICATION
TECHNOLOGY increases the bonding between every individuals. It connects an individual with
other by imparting the facilities provided by it. These social networking sites such as Linkedin,
Twitter, Facebook, Orkut and so on helps the people to stay connected globally. These sites are
used to lower the physical distance among the peoples.
Today’s generation love to learn digitally and thus the Information and Communication
Technology plays an important role in their life as it provide learning digitally which is
encouraged by them and they too enjoy to learn in this way but it is harmful too for the new
generation as they can misuse the information which can impact negatively in their normal lives.
They can participate in some online mock test which helps them to enhance or develop their
knowledge skills in various fields. Projectors help teachers to elaborately teach lessons to the
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students. Information and Communication Technology also impacts in the health issue like
Sphygmomanometer and others. These smart devices can be used by the common people (Hilty
and Aebischer 2015). These devices help the people to lower their investment in the health
section. They need not require to visit the doctor or the hospital for some usual Medicare like
measuring the blood pressure, heat beat rate and so on.
Positive Impacts:
Regular routine management: Information and Communication Technology devices can
be used to load an individual’s daily routine and incidents which can be used as a memory. They
can include some domestic devices to handle the daily lives. It is basically user friendly tool as it
offers us many useful facilities like net banking, business solutions, online trading, online
payments and many others. It also save time. The handling of these gadgets is also very simple
and can be used from anywhere.
Sharing of data: Data can be accessed from anywhere and anytime. The sharing of this
information becomes easier with the invention of Information and Communication Technology.
In the recent days, sharing of the information can be done by just tapping an option on the smart
devices like people now not need to write letters for the communication purpose, they simply
now type the message and the message will be delivered to the other person. Moreover, people
can deliver a same message to multiple people by creating a chat group where the sender has to
send a message only one time to deliver it to more than one person. This reduces the work load
for the sender. Sharing of the data also helps to develop various cultures, ideologies, lifestyles
and religions. The technology also helps to riser
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Education: Information and Communication Technology provide learning to the children
digitally which helps them to learn their lessons with a great interest. Thus, these Information
and Communication Technology devices also help the country to develop the young generating
by offering them this handful and helpful services (Bainbridge 2013). Services include e –
learning, online materials, distance learning and virtual learning. Here students can drop their
clarification and the problems are solved immediately by the experts or teachers.
Self - employment: The Information and Communication Technology devices help
peoples to complete their task in an easier and efficient way. People can start new business from
home. Moreover, it provides business solutions for the officials and also help a business to meet
their business goals by increasing some important factors like customer satisfaction, customer
retention, and net income and so on. It also allow the business to advertise its products in an
efficient way. This helps to attract many people towards the business and their products.
Paperless environment and developing the health literacy: Information and
Communication Technology usually uses devices and thus does not involve any paper
consuming process which helps the environment by providing a paperless environment. It saves
the environment from pollution as well. Information and Communication Technology also plays
an important role in healthcare organization where every disease can be cured using these
devices.
Negative Impacts:
Decrease inter – human relationship from the society: With the development of the
Information and Communication Technology devices inter – human bonding or relationship is
lowered which is a negative factor for the whole society (Cresswell and Sheikh 2013). The
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evolution of the social media sites has allow the people to communicate with people whom they
are unaware of. The bonding among the relative or the neighbors is decreased due to this social
networking sites (Castells 2013). People cannot share their feeling through the cyber chat
method. Face – to – face interaction is important for communication. This helps both the speaker
and the hearer to understand the matter in a more descriptive way.
Social Disconnect: People are getting busier day by day and thus they are increasing the
gap between them and the society. They cannot participate in any social event and thus get
detached from the social events. They are busy with the virtual world provided by the
Information and Communication devices. Children now likes to play games in smart devices like
mobile phones, laptops and desktops rather playing outdoor games like cricket, football and so
on (Van Loon 2013). This results in hampering the health. Some health problems are like fatness,
headache, diabetes, heart disease, neck pain, eyestrain and many others.
Cost: Installation cost of the Information and Communication technology devices are
high enough and cannot be implemented by very small businesses. The poor students cannot get
the opportunity to learn digitally from the smart devices which impact negatively on their carrier.
Thus, those who have an access to the Information and Communication Technology devices are
highly impacted either positively or negatively. Each and every devices can be misused for some
harmful motive but the services provided by the Information and Communication Technology
devices are relatively more impactful. The daily lives of an individual starts with an Information
and Communication Technology devices and he or she ends the day while using these devices.
Information and Communication Technology have many positive impacts on the society but the
people should be aware of all the Information and Communication Technology devices such that
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they can be handled with care and each and every intruder should need permission for accessing
all the organizational data.
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References:
Bainbridge, W.S. ed., 2013. Converging technologies for improving human performance:
Nanotechnology, biotechnology, information technology and cognitive science. Springer Science
& Business Media.
Castells, M., 2013. Communication power. OUP Oxford.
Cresswell, K. and Sheikh, A., 2013. Organizational issues in the implementation and adoption of
health information technology innovations: an interpretative review. International journal of
medical informatics, 82(5), pp.e73-e86.
Dutta, S., Geiger, T. and Lanvin, B., 2015. The global information technology report 2015. In
World Economic Forum (Vol. 1, No. 1, pp. P80-85).
Hilty, L.M. and Aebischer, B. eds., 2015. ICT innovations for sustainability (Vol. 310). Springer
International Publishing.
Kreuter, M.W., Farrell, D.W., Olevitch, L.R. and Brennan, L.K., 2013. Tailoring health
messages: Customizing communication with computer technology. Routledge.
Mokhtarian, P.L. and Tal, G., 2013. Impacts of ICT on travel behavior: a tapestry of
relationships. The Sage handbook of transport studies, pp.241-260.
Palvalin, M., Lönnqvist, A. and Vuolle, M., 2013. Analysing the impacts of ICT on knowledge
work productivity. Journal of Knowledge Management, 17(4), pp.545-557.
Vaishnavi, V.K. and Kuechler, W., 2015. Design science research methods and patterns:
innovating information and communication technology. Crc Press.
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Van Loon, J., 2013. Risk and technological culture: Towards a sociology of virulence.
Routledge.
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