This report presents an ICT strategic plan designed for a large clothes retail chain facing challenges in inventory management, online retail, and customer relationship management. The plan addresses the retailer's current manual tracking system, inventory losses, and the need to leverage online retail and customer data for targeted marketing and expansion strategies. The report outlines the organization's vision, mission, and objectives, emphasizing the use of information technology for improved inventory control and reduced reliance on end-of-season sales. The ICT strategy includes infrastructure considerations (IAAS), data management, mobile device management, and IT governance (COBIT). The drivers for change are explored, and three strategic themes are identified: core ICT infrastructure, digital customer services, and information management. The report provides a roadmap with ICT initiatives, emphasizing the importance of IT governance for aligning IT with business goals. The conclusion summarizes the key findings and recommendations for the retail chain to achieve its strategic objectives through effective ICT implementation.
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