This report presents an ICT strategic plan for Mall Bank, a regional bank with 27,000 customers, addressing its challenges with legacy systems and the need for digital transformation. As the Chief Information Officer (CIO), the student proposes an IT Service Unit to modernize operations, enhance customer service, and maintain security over a five-year period. The strategic assessment covers internal and external factors, market spaces, and industry factors, culminating in objectives such as integrating operations at a corporate level and enriching the Service Catalog. The IT strategy emphasizes scalability, effective relationships, agile software culture, robust security, and efficiency through modern architecture, with a detailed roadmap outlining initiatives from 2021 to 2025. The plan includes IT governance and references to support the proposed strategies, aiming to improve the bank's competitive position and achieve its vision of becoming a leading national bank.
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