This report delves into the application of ICT systems in the context of Dr. Jane Smith's online education business, addressing challenges and proposing solutions. It begins with an overview of the benefits of ICT, particularly in education, and then discusses activity work, boundary problems, and solutions. The report identifies threats like computer viruses, social engineering, and phishing, and explores the role of Management Information Systems (MIS) in governance, infrastructure, and information management. It highlights boundary problems related to website management and data security, advocating for cloud-based ERP solutions. The report then presents a strategic business plan, emphasizing the importance of mission, vision, and customizable models, with a focus on SAP ERP systems for data management and operational efficiency. The document concludes by emphasizing the importance of strategic planning for long-term success.