Business Analysis and ICT System Implementation for Auto Accessories

This report analyzes the Auto Accessories (AA) case, a business importing and selling vehicle parts and accessories, currently operating without an ICT system. The analysis, from a Business Analyst's perspective, evaluates the business case for ICT implementation, identifying key stakeholders like the owner and customers. The report highlights the benefits of an ICT system, including streamlined communication, strategic thinking facilitation, data storage and protection, and cost reduction. A web-based, database-driven system with a web interface for advertising, customer service, sales, and transaction processing is proposed. The report also discusses the business context, system context, and the advantages of e-commerce for AA, such as increased sales, expanded gross revenues, and lower costs. The analysis considers potential drawbacks, such as lack of personal touch and security concerns. The report concludes with a call to action, emphasizing the importance of adapting to the changing business landscape and the competitive advantages offered by an ICT system.

BUSINESS ANALYSIS AND AUDIT: AUTO ACCESSORIES CASE
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Introduction
AA (Auto Accessories) has seen robust growth, importing and selling popular vehicle parts and
accessories such as colorful car stickers and dash board cameras. It imports, stocks, and sells these
accessories; however, its operations run with little or no use of information technology or
information systems. In a competitive environment, the owner is seriously considering
implementing an ICT system to its operations. This paper analyzes the AA situation from the
perspective of a Business Analyst in the context of ICT systems for business. The paper identifies
the relevant stakeholders and analyzes them, after an elaborate evaluation of the business case. The
paper then discusses the business context and processes that would benefit from an ICT system for
AA, before drawing conclusions
Business Case
With the coming of MIS (management information systems) and the Internet, organizations have
possessed the capacity to change from nearby mother and pop shops to global easily recognized
names. To stay aware of rivalry because of web commercialization, organizations are progressively
swinging to data innovation (IT) - or equipment, programming, and media communications systems
- to streamline administrations and lift execution. All things considered, IT has turned into a basic
component in the business scene that has helped organizations cut expenses, enhance
correspondence, manufacture acknowledgment, and discharge more creative and appealing items.
IT Streamlines Communication
Proficient correspondence is basic to organization achievement. In an undeniably associated and
scattered business scene, enlisting, holding, and utilizing workers requires progressing
correspondence and coordinated effort. A key favorable position of data innovation lies in its
capacity to streamline correspondence both inside and remotely. For instance, web based gathering
and video conferencing stages, for example, Skype, GoToMeeting, and WebEx give organizations
the chance to team up for all intents and purposes progressively, essentially decreasing expenses
related with expediting customers website or speaking with staff who work remotely. What's more,
IT enables associations to interface easily with worldwide providers and customers.
IT Facilitates Strategic Thinking
Among the many benefits of IT systems is facilitating strategic thinking within an organization. IT
systems enable information and data to be collected and stored in databases; such information may

include client purchase information, product information, and sales data. The business managers
then use this information by way of generating reports to get a high level view of business
performance. This gives useful insights to the manager to use for decision making, such as knowing
when to make re-orders for products, observe sales patterns, and know the products that generate
most profits. This way, the business is able to effectively plan and this contributes to its competitive
advantage in the sector/ field (Burstein & Holsapple, 2008)
IT Stores and Safeguards Valuable Information
The capacity, protection, and upkeep of data - known as data administration - is another area in
which IT sparkles. Data administration is basic to any business that must store and protect delicate
data, (for example, money related information) for drawn out stretches of time. IT manages
organizations the capacity to store, offer, and reinforcement records for later use, and additionally
shielding data from unapproved people. Therefore, IT gives organizations the genuine feelings of
serenity that the data they gather and break down can be appropriately put away and protected for
sometime later (Barabba, 2011).
IT Cuts Costs and Eliminates Waste
In spite of the fact that IT might appear to be costly when initially actualized, over the long haul, in
any case, it turns out to be unfathomably financially savvy by streamlining an organization's
operational and administrative procedures. The usage of web based preparing programs is a great
case of IT enhancing an association's interior procedures by decreasing expenses and representative
time spent outside of work. In actuality, IT empowers organizations to accomplish more with less,
without giving up quality or esteem.
A system that is web based and database driven, with cloud implementation is therefore proposed
for AA; the system will hve a web interface that will perform various functions, including
advertising and promotion, customer service and customer interaction, a sales point, and transaction
processing, apart from capturing and storing user data. Th web interface is database driven so all
activity and transactions are captured and stored. The owner can then generate reports from the
databases to use in making management decisions, such as what to order, re-order points, and sales
statistics.
Stakeholder analysis
The owner is the main stakeholder in this situation; the system can only be developed and
implemented with his (her) support and so in the context of projects, the owner is the executive

sponsor for the project. The other major stakeholders are th customers and general public who are
likely to use the system for purposes such as making inquiries.
Business context
System context is a that alludes to the earth of your framework. A framework to be created never
remains without anyone else yet is associated with its condition. This product collaborates with
various gadgets, other programming and obviously the watcher. Moreover, amid its advancement
procedure various laws, standards, rules and style guides have affected the last plan of the
framework. As a general rule your strength characterize a necessity for the product that it might be
sans hindrance, or that it offers bolster for all current cell phone working frameworks. This
represents no issue if these components are incorporated into the framework setting investigation
comfortable start of an undertaking. Supplementary changes late in the improvement procedure
result in specialized adjustments that are hard to actualize and costly. Perhaps a fragmented item
must be promoted and sold. Aside from the framework and its setting there is the superfluous
condition which contains everything that has no effect at all on the framework and its improvement.
Organizations need to consistently center around change and development with a specific end goal
to make due in powerful situations.
The capacity of an association to convey fitting business forms requires that the fit between
business procedures and frameworks that help the administration of these procedures is persistently
kept up and developed. Procurement and utilization of the learning about the setting in which
business forms are characterized, altered, and executed can help keep up this fit. With a specific end
goal to choose who and what applies impact on the framework to be produced, the framework
setting should be characterized. In the event that you know the framework limits you know the
extent of the framework. Basically: If you don't characterize the framework setting thoroughly the
prerequisites will stay fragmentary, bringing about many, frequently expensive issues. The point of
framework setting investigation is to decide all people, gatherings, associations, procedures,
occasions and records significant for a framework. Delineating the framework limit characterizes
what functionalities a framework should offer and what interfaces to outer frameworks exist.
Framework setting charts offer extraordinary help for portraying connections between all parts of a
framework. Contingent upon the sort of graph extra data, for instance portrayals, data streams and
associations can demonstrated and included. The outcome are items that make clients upbeat and
that offer every single wanted capacity.
Because of the significant development capability of the internet business showcase, most retailers
begin to see the advantages of being on the web and are presently taking advantage of the web
based business. Besides, any individual who has driven development designs can undoubtedly
observe that the start-up costs for building up an eCommerce business are far not as much as

extending the business in new disconnected areas. The e-commerce inspired website will have
several benefits for AA including;
Increased sales
One SAP Hybris explore demonstrates that clients will probably do the accompanying on the web:
 Request outside the center stock

 Add things to arrange
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 Request in mass
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 Purchase standard rehashed orders
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 Request much of the time
As per Forrester, online channels make it less demanding for retailers to upsell and strategically
pitch. Besides, clients that are online just have a tendency to have a higher Average Order Value
(AOV) than clients that are disconnected on the web. But care must be taken; clients are more prone
to change to another brand because of offers, better online experience, more point by point item
data, and so on
Expanded gross incomes and intensity because of lower costs
Less representatives expected to perform activities, for example, overseeing stock and charging
clients; web based business players can diminish the cost of dealing with their stock of products
computerizing the stock administration, utilizing online administration frameworks.
 Less licenses and allows required to begin an online business than that of a physical store
area
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 Fundamentally lower costs on foundation and offices you use in contrast with focal areas

 Lower arrange handling costs


 Lower costs and expanded proficiency in deals and promoting (modifying your procedure in
light of continuous reports, examples and patterns)

 Less time and less workers required for client support and administration while offering
monotonous data on value, item depiction, design, accessibility. Full item portrayal and
related inof is accessible quickly on the web.
As per a Forrester Survey (B2B Commerce Suites, Q4 2013) subsequent to moving clients to online
internet business stages, more than half of the respondents of a study reacted that their client bolster
costs diminished (Ghorbani, 2014)
 Set number of human mistakes
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 Self administration
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 Better efficiency for the organization and the client – finding what you require gets quicker
and less expensive

 Simple to make correlations fasts
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 Offer day in and day out to clients miles away or over the globe covering a substantially
more extensive market

 Negligible overheads and will mostly incorporate routine site support and refreshing
substance.

 Less demanding to assemble client steadfastness

 Less demanding to comprehend client conduct and inclinations
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 All clients are as of now on the web and would anticipate that their most loved brands will
be on the web
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 Contenders are on the web and would anticipate that you will be on the web

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 Utilize the energy of examination – you can ascertain and assess deals adequacy, best items,
item blend, client commitment, best showcasing exercises and the sky is the limit from there

 Empowers you to convey to client sections in an extremely focused on way
Empowers bargains, coupons, much better focus on strategies that result in grater sales; while there
are many factors that affect purchase decisions, internet shopping has a much grater effect on the
buying decisions of people. It increases the reach of the business in the context of getting new
clients because the web is ubiquitous and can be accessed from any location at any given time.
Further, search results easily bring up the web portals of the business and a click directs the user to
the business; this is an easy and effective way to reach new potential clients and turn them into
customers. Financially savvy, directed web based promoting rather than exorbitant print media or
TV publicizing (Nasir, 2015)
Cost of chance: If you are not truly considering going into internet business simply check your
opposition. See their moves and endeavor to assess the business esteem you free by not being the
place you clients anticipate that you will be and where your opposition most like as of now is or
plan to go to.
Conceivable drawbacks of web based business in contrast with physical shops:
Absence of individual touch
Can be great or awful that it makes it so natural to look at costs: clients can undoubtedly relocate to
different sites
Failure to attempt/test the item before you get it – this is relieved by exceptionally institutionalized
merchandise exchanges
 Charge card extortion chance
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 Conceivable security issues

 Postponement in getting a charge out of the obtained merchandise


 Harder to distinguish tricks

 Complex directions and assessments
Absence of in house ability – physical shops need to comprehend the many-sided quality of online
business and have a Head of Strategy to execute it
Telephone and email client bolster group is required
Conceivable channel struggle – don't see as indistinguishable channel strife with multichannel as
they are most certainly not. Existing brands need to ensure that their image picture, valuing,
informing will be bound together on all channels
Specialized challenges – it is conceivable that the current IT framework does not bolster on the
web, therefore requiring extra interest in other IT answers for CRM, arrange administration,
stockroom administration, client benefit
Business processes
The proposed system will implement the rules for associated business processes. A business process
is a procedure that is centered around executing an objective for a business. Anything from a
straightforward procedure for influencing a customer to buy a bus ticket at the bus station to
purchasing a car uses at least a single type of business form . Businesses use procedures on a daily
basis in order to attain their main objectives. The more efficient and better designed their business
procedures, the better and more powerful the business is run. A business process that takes out
expenses can enable an organization to lower operating costs, operate more efficiently, and
experience grater profitability (Bracks, 2012). Business that are serious about enhancing its business
processes will have to develop structures to manage these processes and It is a very useful tool in
this area. BPM (Business Process Modeling) is a way to design, actualize, and implement effective
processes to help a business achieve its objectives. BPM is something other than mechanizing some
basic advances. While computerization can make a business more effective, it can't be utilized to
give an upper hand. BPM, then again, can be a necessary piece of making that preferred standpoint
(Bracks, 2012)
Not the majority of an association's procedures ought to be dealt with along these lines. An
association should search for forms that are basic to the working of the business and those that

might be accustomed to bring an upper hand. The best procedures to take a gander at are those that
incorporate representatives from different divisions, those that require basic leadership that can't be
effortlessly computerized, and forms that change in light of circumstances.As associations hope to
deal with their procedures to pick up an upper hand, they likewise need to comprehend that their
current methods for doing things may not be the best or effective. This can be accomplished by
business process re-designing; Business process re-building isn't simply taking a current procedure
and mechanizing it. BPR is completely understanding the objectives of a procedure and afterward
drastically overhauling it starting from the earliest stage to accomplish sensational upgrades in
profitability and quality. Be that as it may, this is less demanding said than done. The vast majority
of us think as far as how to do little, nearby enhancements to a procedure; finish update requires
thinking on a bigger scale. Mallet gives a few rules to how to approach working together process re-
designing
The fundamental business procedures of a retailer:
 Sales administration
 Warehousing
 Arrangement of the way toward picking and stock installment in a salesroom
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 Monetary administration
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 Human asset administration

 Wellbeing and security courses of action

 Additional administrations arrangement
General bearings of business process advancement:
Increasing speed of the procedures (disposal of the way toward measuring products in a salesroom,
coordination of the procedures of weighing and checking a standardized tag);

Decreasing of the quantity of obligation exchange focuses (store and stockroom administration in
general, without the exchange of duty regarding the products);
Diminishing of the quantity of direct subordinates to the leader of a retail shop (the leader of a store
ought to speak with just three workers – executive of acquirement, boss bookkeeper and salesroom
director).
Conclusion.
AA, a spare parts dealer has experienced growth; however, it still uses manual systems to run
operations. This paper proposes an e-commerce inspired, database driven website and system that
will perform various business processes and provide the owner with modern tools for managing the
business, including ordering, stock management, sales administration, advertising, and customer
service. The system will store useful data to be used to generate reports that will help with decision
making

References
Barabba, V. P. (2011). The decision loom: a design for interactive decision-making in organizations.
Axminster, Triarchy.
Bracks, A. (2012). Customer acquisition: 465 ways to gain and retain customers. Bloomington, AZ;
Xlibris Press
Burstein, F., & Holsapple, C. (2008). Handbook on Decision Support Systems 1 Basic Themes.
Berlin, Heidelberg, Springer-Verlag.
Ghorbani, A. (2014). Marketing in the cyber era: strategies and emerging trends.
http://site.ebrary.com/id/10832815.
Nasir, S. (2015). Customer relationship management strategies in the digital era. Hershey, Pa,
Business Science Reference.