Impact of ICT on Travel Agencies: A Detailed Report

This report examines the beneficial impact and facilities offered by Information and Communication Technology (ICT) to travel agencies and their customers. It highlights how ICT enhances the productivity of travel agencies, enabling them to stay ahead of the competition. The report details the use of ICT through travel agencies' websites, which provide customers with comprehensive views of hotels, rooms, and accommodation facilities. It also discusses how ICT allows customers to explore destinations with detailed information and 3D views. Furthermore, the report covers the role of travel agencies' apps in providing 24/7 customer service and facilitating online bookings for hotels and transportation. The conclusion emphasizes the advantages of ICT in offering online destination views, booking services, and transportation facilities, thereby improving the overall customer experience and business operations of travel agencies. References to relevant studies are also included.

Running head: THE USE, FACILITIES OFFERED BY ICT TO THE TRAVEL AGENCIES
The use, facilities offered by ICT to the travel agencies
Name of the Student
Name of the University
Author’s note

1THE USE, FACILITIES OFFERED BY ICT TO THE TRAVEL AGENCIES
Table of Contents
1. Introduction............................................................................................................................2
2. The use, facilities offered by ICT to the business operations of the travel agencies.............2
Conclusion..................................................................................................................................3
References..................................................................................................................................4

2THE USE, FACILITIES OFFERED BY ICT TO THE TRAVEL AGENCIES
1. Introduction
ICT is the beneficial effective tool which can offer valuable services to the tour and
travel companies as well as their customers. The report will highlight all the facility aspects
of ICT in details.
2. The use, facilities offered by ICT to the business operations of the travel
agencies
ICT has the potential to embellish the productivity of any organisation in large scale
and the organisation can stay ahead of all its customers. ICT can facilitate the tourism
industry by the following means-
Travel agencies’ websites- The customers can get a clear view of the hotel, the rooms
and can be aware of the accommodation facilities, the customers can know the hotel rents and
the various luxury facilities provided by the hotels (Hiramatsu et al., 2016). They can even
connect with the hotel representatives chatting online with them on their website.
Travel destination- The customers can get a clear view of destination with the help of
ICT (Zaidan, 2017). The customers can know the boundaries of the preferred location, the
communities stayed over there, water and electric power source utilities- whether they are
available in the place they want to visit, the customers can see the 3D view of the desired
destination which can help the customers to know every detail of the place.
Travel agencies’ apps- The travel and tourism companies utilising ICT properly have
developed applications to stay connected with the customers all throughout day and night
24x7. The tourism companies are focusing on developing Android and iOS apps, so now the
customers can book hotels online, can communicate with the hotel representatives all the time
to solve their queries (Boes, Buhalis & Inversini, 2016). Even the tourism companies can
arrange transportation facilities like plane booking, train booking to provide hassle free

3THE USE, FACILITIES OFFERED BY ICT TO THE TRAVEL AGENCIES
services to the customers, in this way the tourism earn revenues from the transport facilitators
and the customers, on the other hand, can get the transportation facility at much lower price.
Travel agencies’ further facilities- ICT can help the companies to set up wireless
internet connection, install smart digital television inside the hotels, all these can make the
travellers’ journey more pleasurable (Hiramatsu et al., 2016).
Best deals and hotels- The travel and tourism intermediaries provide the facilities to
the customers to choose best hotels with the help of hotel star ratings and customers’
feedback (Bystrowska, Wigger & Liggett, 2017). ICT definitely can help customers to know
the best hotels available in the desired location with the help of those star ratings and
customers’ feedback who have gone to these hotels earlier.
Conclusion
It can be concluded from the above discourse that ICT have lots to offer. It can help
the customers to view their desired location online, can book hotels online, can know the best
deals offered by the travel and tourism companies, can get the transportation facilities online
too and all these facilities are available via ICT.

4THE USE, FACILITIES OFFERED BY ICT TO THE TRAVEL AGENCIES
References
Boes, K., Buhalis, D., & Inversini, A. (2016). Smart tourism destinations: ecosystems for
tourism destination competitiveness. International Journal of Tourism Cities, 2(2),
108-124.
Bystrowska, M., Wigger, K., & Liggett, D. (2017). The Use of Information and
Communication Technology (ICT) in Managing High Arctic Tourism Sites: A
Collective Action Perspective. Resources, 6(3), 33.
Hiramatsu, y., Sato, f., Ito, a., Hatano, h., Fujii, m., Watanabe, y., & Sasaki, a. (2016). A New
Model for Providing Tourism Information for Traditional Cultural Sites through
ICT. Nature, 8(810), 189.
Zaidan, E. (2017). Analysis of ICT usage patterns, benefits and barriers in tourism SMEs in
the Middle Eastern countries: The case of Dubai in UAE. Journal of Vacation
Marketing, 23(3), 248-263.