Analyzing IT Management Issues: ICT in Courier Companies

This report examines the significant role of Information and Communication Technology (ICT) in the operations of courier companies. It defines ICT as the infrastructure and components enabling modern computing, emphasizing its importance for streamlining business processes. The report highlights the substantial value of ICT in courier companies, particularly in managing large datasets and facilitating efficient data operations, such as linking computer networks and databases. Furthermore, it details the various usages of ICT within these companies, including cost-effectiveness, enhanced privacy, improved communication capabilities, and increased service availability for customers. The report concludes that ICT is crucial for reducing operational complexities in the courier industry, offering a comprehensive view of its benefits and applications within the sector.

Running head: IT MANAGEMENT ISSUES
IT Management Issues
Name of the Student
Name of the University
Author’s Note:

1
IT MANAGEMENT ISSUES
Table of Contents
Introduction................................................................................................................................2
Discussion..................................................................................................................................2
Value of ICT in Courier Companies......................................................................................2
Usage of ICT in Courier Companies......................................................................................3
Conclusion..................................................................................................................................3
References..................................................................................................................................4

2
IT MANAGEMENT ISSUES
Introduction
ICT can be defined as the major components as well as infrastructure, which helps to
enable modern computing. It is accepted in any type of devices, systems, applications and
networking elements, which combines to allow all kinds of organizations and people for
interacting with the digital world (Salnikova, 2013). It is utilized for all organizations for
making the business processes easier. This report provides a brief description on the effect on
ICT in all courier companies. The value and usage of ICT in the courier companies are also
given here.
Discussion
Value of ICT in Courier Companies
Courier companies are responsible for delivering packages or letters from one part for
the world to another part. These courier companies help its customers to make the process of
delivering anything to its clients absolutely easier in a cost effective way. They can work in
every sector and do not remain in a restricted place (Rice & Leonardi, 2014). Moreover, these
courier companies work with excess speed and with less consumption of time. The most
popular examples of courier companies in Australia are DHL Express, Star Track, Australia
Post and Fastway Couriers.
The easy retrieval, storage and manipulation of data are possible with the help of ICT.
It solely facilitates the information management in any interconnecting businesses or in any
other sector that are involved in the processes of service production (Bilbao-Osorio, Dutta &
Lanvin, 2013). The value of ICT in any particular courier company is extremely high as they
deal with the bulk quantity of data and the operation of data becomes easier with ICT. The

3
IT MANAGEMENT ISSUES
core thing, which a courier company does, is simply linking of the computer networks and
their respective databases.
Usage of ICT in Courier Companies
ICT has several usages in courier companies. There are various significant advantages
of this ICT in a specific courier company. These benefits or usages are as follows:
i) Cost Effectiveness: This is the most vital benefit of ICT (Rice & Leonardi, 2014).
The entire process is extremely inexpensive and each and every courier company could be
affording them.
ii) Privacy: The second advantage of this technology in a courier company includes
the technology is much secured and the privacy is quite high in terms of other technologies.
iii) Better Communications: The customers could easily communicate with the
courier companies and there is no time constraint (Salanova, Llorens & Cifre, 2013).
iv) Service Availability: The service of the courier companies is more available to the
customers due to its technology.
Conclusion
Therefore, it is concluded from the above report that ICT is the application of
information technology, which could be utilized for the successful execution of business
processes in any particular organization. Moreover, the representation of more
comprehensive list of components that are solely related to the digital technologies and
computer systems. Courier companies help to deliver any type of packages or letters to any
part of the world and thus ICT is the best answer for reducing the complexity of their
processes. This report has clearly depicted the various values and usages of ICT in any
particular courier company.

4
IT MANAGEMENT ISSUES

5
IT MANAGEMENT ISSUES
References
Bilbao-Osorio, B., Dutta, S., & Lanvin, B. (2013, April). The global information technology
report 2013. In World Economic Forum (pp. 1-383).
Rice, R. E., & Leonardi, P. M. (2014). Information and communication technologies in
organizations. The SAGE handbook of organizational communication: Advances in
theory, research, and methods, 425-448.
Salanova, M., Llorens, S., & Cifre, E. (2013). The dark side of technologies: Technostress
among users of information and communication technologies. International journal of
psychology, 48(3), 422-436.
Salnikova, O. V. (2013). Small business development based on the information and
communication technologies. American Journal of Economics and Control Systems
Management, 1(11), 10.