ICT508 - Project Quality Management Plan (QMP) for EduStream Project

This Project Quality Management Plan (QMP) for the EduStream project outlines the necessary information to effectively manage quality from project planning to delivery. The QMP defines the project's quality policies, procedures, criteria, and the roles and responsibilities of involved stakeholders. The objective is to ensure the project meets specifications and stakeholder requirements, reducing costs associated with rework and non-conformity. The plan focuses on Quality Assurance (QA), Quality Control (QC), and Document Control (DC), covering project scope, roles, general requirements, the Plan-Do-Check-Act (PDCA) approach, associated documents, and quality management methodology. It also details project quality standards, testing approaches (unit, integration, system, and acceptance testing), and the software testing lifecycle, including requirement analysis, test planning, test case development, test environment setup, test execution, and test cycle closure. The document also provides a test sequence for unit testing.

Project Quality Management Plan (QMP) EduStream
Project Quality Management Plan
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Project Quality Management Plan (QMP) EduStream
1 INTRODUCTION
1.1 Purpose of the Project Quality Management Plan
This Project Quality Management Plan (QMP) documents the necessary information required
to effectively manage quality issues from project planning to delivery. This QMP, therefore,
defines the EduStream project’s quality policies, procedures, criteria, areas of application,
and the roles, responsibilities and authorities allocated to involved stakeholders.
1.2 Objective
The objective of this QMP is to help ensure that the EduStream project is delivered in
accordance with the identified specifications, so it satisfies stakeholder requirements.
Additionally, it is intended that this QMP, and the associated procedures, will reduce the cost
of quality, by helping to avoid costly re-works, cost non-conformity, deficiencies,
unnecessary future maintenance and repair costs. In practice, this means that the quality
approach defined in this QMP aims to help ensure that the project will be completed
successfully, and in-line with identified success criteria detailed in the associated project
documentation.
Quality management for this project shall focus on project Quality Assurance (QA) and
Quality Control (QC) (including service quality from the Service Desk) and Document
Control (DC). Project QA will, therefore, be concerned with improving our joint processes.
DC will manage the documentation processes under the overarching requirements for QA.
QC is focussed on what is delivered (in line with the defined specifications and
requirements).
2 PROJECT SCOPE
The scope of this project plan is to develop and implement video streaming and games server
solution by StreamTech (ST). ST will implement aspects of the open connect appliances and
games servers for its content delivery network (CDN) nodes. ST will develop a client server
which should be easier to use in PC, windows 7, Apple, Android as well as SMART TV
hardware. There is using of agile processes to meet with the deadline of the project. There is
a scope to prepare media file conversion so that there is processing to convert existing media
files in compatible FLV/MP4 formats. There is streaming technologies to be used in the
proposed game server solutions.
3 PROJECT QUALITY OVERVIEW
3.1 Specific Roles in the Organisation
The project Quality Management Team (QMT) will be a part of EdMedia International’s
(EdMI) Project Office (PO).
The following personnel will be responsible for implementing Quality Assurance(QA)
(including DC) and Quality Control(QC) across the entire team.Contractors will be
responsible for ensuring that EdMI’s mandated QA andQC procedures are implemented
effectively, in conformance with the requirements specified in their engagement contracts.
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Project Quality Management Plan (QMP) EduStream
Project Quality Team Members
Name Role Responsibilities
Amander Kaur Project Manager Oversee the Quality Management team’s
activities and ensure that these procedures and
methods reflect appropriate best practices.
EdMI Quality Team
Manager (QTM)
Responsible for coordinating the
implementation of all aspects of QA and QC
across the entire team.
Andy Jonhson EdMI QC Team
Leader (QCTL)
Responsible to the QTMfor coordinating all QC
related activities (including system monitoring).
Don Trumpet Client Support
Manager
Working on strategy to implement sales of
EduStream to mass market
Doris Sykes EdMI Marketing
Manager
Responsible to promote the solutions in the
market so that all audiences can aware of the
game server solutions
Dan Collins EdMI Lawyer Coordination of the legal documents with the
project team members and develop end user
license agreement
John Smith EdMI Document
Controller (DC)
Responsible to the QTM for the coordination,
management and storage of the project and
design documentation.
Mr. Singh Implementation
Manager
Responsible to engage and start for providing
low level services from Perth
Pam Hills DCPlus Client
Manager
Responsible to provide Tier 3 quality services
for supporting the nodes
John Mills Quality Lead
StreamTech
Responsible to:
 the EdMI QTMfor coordinating all QA
activities;
 the EdMI QCTL for all QC related
activities; and
 the EdMI DC for the development of
all documentation, in line with EdMI’s
requirements;
associated with StreamTech’s workshare.
Bill Haley EdMI Consultant Monitoring the implementation of security
system and make sure that the solution can
meet with quality standards
Johnny Mac EdMI Test Manager Responsible to the EdMI QCTL for planning
and implementing all aspects of testing across
the entire joint team.
3.2 Overview of the General Requirements
The table shows roles of the quality manager to achieve the quality assurance, document
control and quality control of the videos and games solutions.
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Project Quality Management Plan (QMP) EduStream
Quality Assurance &Document Control Quality Control
 Review material
submittals and
methods statements
 Verify compliance
with quality criteria
 Evaluate inspection
records
 Identify training
needs
 Evaluate project
records
 Conduct audits of
project procedures
 Update project
records and registers
 Receive and register
relevant documents
and upload these into
the project
Wiki/Knowledge
Base
 Distribute documents
to stakeholders as
necessary
 Inspect materials and
equipment as a part
of the procurement
and test processes
 Coordinate testing in
accordance with the
Test Plan and
associated methods
 Produce appropriate
checklists, forms and
other records to
facilitate testing
 Implement tests A/R
3.3 Team Organisation and Lines of Responsibility
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ProjectManagerEdMIMarketingManagerImplementationManagerDCPlusClientManagerEdMILawyerQualityLeaderEdMIConsultantEdMITestManagerClientSupportManager

Project Quality Management Plan (QMP) EduStream
Figure 1: Team Organizational Structure
Team Members Issues
Project Manager Delay in conducting of project meetings with the project team
members
Client Support Manager Facing difficulties to provide support to the project team
EdMI Marketing Manager Facing difficulties to promote the product and capabilities in
the market
EdMI Lawyer Legal issues such as project documents and quality records
Implementation Manager Not proper implementation of proposed solutions
DCPlus Client Manager Not meeting with the project specifications
EdMI Consultant Not conducting weekly meetings to discuss the technical issues
Quality Leader Not meeting with the system quality
EdMI Test Manager Testing results are not meet and defects in the system
4 PROJECT QUALITY MANAGEMENT
4.1 General Approach
The quality system shall follow the Plan-Do-Check-Act (PDCA) approach which is
characterised as follows:
Plan: The technical problems with EduStream product as well as capabilities in the video
streaming and games server solution are addressed and collected relevant data for making
modifications in existing Oracle Database solutions. It included higher redundancy monitored
as well as secured systems in the datacenters. The quality manager ascertains the root causes
of identified technical problems.
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Project Quality Management Plan (QMP) EduStream
Do: When the problem is not resolved throughout service centre level 1 support, then it is
again escalated back to EdMI. JP Media indicated that there is required to input on the design
for the user interfaces.
Check: EdMI is coordinating procurement of OCS and hardware for the operational
environments. There is conducting of development / testing environments of the EduStream
product as well as capabilities for proposed solutions so that it can make sure that there is
system availability, integration and acceptance testing.
Act: There is documentation of testing results informs about the process changes as well as
makes recommendations on the technical problems.
4.2 Associated Documents
This QMP forms a part of the overall Project Management Plan, and is therefore associated
with the following EduStream project documents:
a) Project Scope Management Plan,
b) Project Requirements Management Plan,
c) Project Schedule Management Plan,
d) Project Cost Management Plan,
e) Process Improvement Plan,
f) Project Human Resource Management Plan,
g) Project Communication Management Plan,
h) Project Test Plan,
i) Project Risk Management Plan,
j) Project Procurement Management Plan,
k) Project Stakeholder Management Plan,
l) Project Financial Management Plan, and
m) Project Health and Safety Management Plan.
4.3 Project Quality Management Methodology
Following are the project management methodology tools and techniques which are used in
case of the quality assurance such as:
Quality audits: The team of auditors is responsible to comply with the EdMedia International
Pty Ltd (EdMI) quality policies and procedures for determining policies as well as practices
used in an effective way.
Process analysis: There is continuous improvement in the video and games solutions and
focused on identification of the improvement over the proposed solutions.
Quality control: It is a process to make sure that there is approval of certain level of the
quality deliverables such as OCA, client software, media file conversion, streaming
technologies and batch update.
5 PROJECT QUALITY STANDARDS
The following quality standards shall be applied. These standards reflect the material and
functional standards that shall be applied to all processes and systems.
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Project Quality Management Plan (QMP) EduStream
Project Quality Standards
EQUIPMENT/SYSTEM/METHOD/ETC. RELATED STANDARDS TO BE APPLIED
Client streaming application Documentation standards
Web front end and games Web interface standards
Firewall Deliverable checklist
Router Deliverable checklist
Network Deliverable checklist
Database Project Management Framework
Replication Version Control Procedure
6 PROJECT TESTING
The detailed project testing approach is explained in the Test Plan. However, the general
principles that are applicable to this project include the following:
Unit testing:
 Components of the videos and games software are tested
 Validation of each unit of the proposed software
 Reduction of defects in developed features and reduction of bugs at the time of
change in existing functionality of proposed system
Integration testing:
 Combination and testing of the individual units of proposed solutions
 Explore of system faults in interaction among the integrated units
 Assisting of test drivers in addition to test stubs
System testing:
 Testing of completed plus integrated video and games solutions
 Evaluation of system compliances with specified quality requirements
 Verification of the EdMI products to meet with the customer’s needs
Acceptance testing:
 Testing of the proposed system for functionality
 Evaluation of system compliances based on the business requirements of EdMI
In the implementation and development of video and games solutions, software testing
lifecycle will help to sequence the project activities which are conducted to perform the
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Project Quality Management Plan (QMP) EduStream
software testing in the project plan. It is performed to certify the software products. Different
phases of software testing are as follows:
Requirement analysis:
In this testing phase, the quality team can study requirements of proposed system from testing
point to review and identify the testable needs. The quality team should interact with the
project stakeholders such as Implementation Manager, Client Support Manager, DCPlus
Client Manager and EdMI Test Manager for understanding the system needs. Requirements
of testing is related to functional such as defining the software and non-functional such as
defining the system performance plus security accessibility. Automation feasibility is being
performed to the testing project.
Test planning:
In this project phase, the quality manager will analyse efforts as well as estimation of cost for
the project plan and finalize the testing plan. There is determination of the testing strategies.
The activities involved in this stage are preparation of testing plan, selection of test tools,
estimation of test efforts and training needs.
Test case development:
This testing phase is involved with creating and verifying plus reworking the test cases and
test scripts. The test data is being created as well as reviewed and reworked. The activities are
included test cases and automation scripts. There is review as well as baseline test cases along
with create test data.
Test environment setup:
This phase is included with the development of video and games software environment such
as deciding of software as well as hardware conditions under the testing of work products.
Test environment is being set up with the aspects of the testing processes. Testing team is not
responsible to conduct and perform activities for this particular stage. The customer and
development team is needed to provide such a testing environment where the case the testing
team is required to o readiness checking of business environment.
Test execution:
In this particular phase, the testers can carry out testing based on the testing phases and cases
which are prepared. The bugs are to be reported to the development team to correct and retest
the system.
Test cycle closure:
The testing team is required to meet and analyse the artefacts of tests for identifying the
strategies which are required to be implemented in future in the business organization. There
is lessons learned from existing test cycles. In this phase, there is removing of problems for
future testing cycles.
Test sequence for unit testing:
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Project Quality Management Plan (QMP) EduStream
Under the unit test planning, there is preparation, review, rework and baseline of the
testing of the proposed solutions. The unit test cases are performed to prepare, review, rework
and baseline and unit test is performed. Following are the steps which are performed for unit
testing such as:
i. Finding of quality tool and framework for the language.
ii. There is no required to create test cases and focused on testing which can
impact on system behaviour.
iii. There are development environments from the testing environment.
iv. There is usage of test cases which is closed to the production.
v. Writing of test cases which are independent for each other.
Test sequence for integration testing:
i. Construction of program structure while there is conducting of test cases for
uncovering the errors which are associated with interface.
ii. Testing of entire program.
iii. Correction of the errors and rectified
iv. Defining of the test cases by means of higher level software needs
Test sequence for system testing:
i. Checking compliance of the system based on software requirements
ii. Testing entire interaction of the components of software
iii. Load, performance and security testing
iv. Verification of the system to meet with the project specifications
Test sequence for acceptance testing:
i. Testing to find the system specifications to meet with product delivery
ii. The user will test system to search out whether the application should meet
with the business requirements
iii. Passing of software and deliver the program towards production
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7 BIBLIOGRAPHY
Harrison, Frederick, and Dennis Lock. Advanced project management: a structured
approach. Routledge, 2017.
Heagney, Joseph. Fundamentals of project management. Amacom, 2016.
Kerzner, Harold. Project management best practices: Achieving global excellence. John
Wiley & Sons, 2018.
Kerzner, Harold. Using the project management maturity model: strategic planning for
project management. Wiley, 2019.
Lock, Dennis. The essentials of project management. Routledge, 2017.
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Project Quality Management Plan (QMP) – Appendix 1 EduStream
Functional Features Outputs Regression Performance Reliability Load Security Compatibility Usability Compliance
Unit
Hardware   ?   ? ? ? 
Software (Including interfaces)   ? ?  ?
Network/Connectivity ? ?   ? ? 
Integration
Hardware   ?   ? ? ? 
Software (Including interfaces)  ? ?  ?  
Network/Connectivity  ? ?  ?  
System
Hardware  ? ? ?  ? ?
Software (Including interfaces)    ? ?
Network/Connectivity
Acceptance
Hardware  ?    
Software (Including interfaces)  ? ? ? ?
Network/Connectivity   ?   
The symbols in the cells of this table mean the following:
 or Yes = This type of test would normally be applied for this element of the testing regime
? = This type of test may be applied to this element of the testing (but it will be situation dependent)
Blank = This type of testing is typically not done for this type of testing.
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