Australian College of Business Intelligence: ICTICT602 Assessment

This document presents a student's completed assessment for the ICTICT602 unit, focusing on developing contracts and managing contracted performance, as part of an Advanced Diploma of Information Technology program at the Australian College of Business Intelligence. The assessment comprises four tasks: demonstrating contractual knowledge, establishing a contract, monitoring a contract, and developing recommendations. Task A requires demonstrating knowledge of contract establishment and monitoring, including analyzing technical problems using the fishbone diagram, outlining planning approaches, explaining the weighted average method for vendor evaluation, forecasting technology trends in cloud computing, and identifying ICT contracting requirements. Tasks B, C, and D involve practical application of contract management principles using a case study of Excellence College. These tasks include role-playing scenarios, requiring the student to negotiate, formulate, monitor, and make recommendations regarding ICT contracts. The assessment emphasizes the importance of organizational values, industry standards, and intellectual property considerations in the context of ICT contracts.

Student
Assessment Guide:
ICTICT602 Develop contracts and manage
contracted performance

No part of this publication may be reproduced, stored in a retrieval system or transmitted in any form or by any means,
electronic, mechanical, photocopying, recording or otherwise without the prior written permission of Australian College of
Business Intelligence.
Disclaimer:
The Australian College of Business Intelligence does not invite reliance upon, nor accept responsibility for, the information it
provides. The Australian College of Business Intelligence makes every effort to provide a high-quality service. However, neither
the Australian College of Business Intelligence, nor the providers of data, gives any guarantees, undertakings or warranties
concerning the accuracy, completeness or up-to-date nature of the information provided. Users should confirm information
from another source if it is of sufficient importance for them to do so.

Content
s
1. Assessment Information......................................................................................................4
A. Purpose of assessment........................................................................................................................4
B. What you are required to do...............................................................................................................4
C. Competencies being assessed.............................................................................................................4
D. Important resources for completing this assessment.........................................................................5
E. A note on plagiarism and referencing..................................................................................................5
F. A note on questions with role plays.....................................................................................................6
G. Instructions for completing this assessment.......................................................................................6
2. Assessment Coversheet.......................................................................................................8
3. Assessment Questions.........................................................................................................9
A. Task A - Demonstrate contractual knowledge.....................................................................................9
B. Task B - Establish contract.................................................................................................................14
C. Task C – Monitor contract.................................................................................................................21
D. Task D – Develop recommendations.................................................................................................25
4. Student Self Checklist........................................................................................................28

1. Assessment Information
A. Purpose of assessment
This assessment will develop your skills and knowledge required to negotiate and document contractual
arrangements between clients and vendors, and to monitor and manage performance against agreed
contractual obligations.
B. What you are required to do
For this assessment, you are required to complete 4 tasks:
 Task A – Demonstrate contractual knowledge
 Task B – Establish contract
 Task C – Monitor contract
 Task D – Develop recommendations
All tasks of this assessment require you to use the provided case study information relating to the
fictional company Excellence College.
C. Competencies being assessed
Elements
To achieve competency in this unit you must demonstrate your ability to:
1. Establish contract
2. Monitor contract
Performance Evidence
Evidence of the ability to:
 Negotiate and formulate contracts
 Access and analyse relevant information on resources and budgets
 Analyse current and future contract requirements
 Monitor resource use, cost efficiency and effectiveness against contractual obligations
 Review objectives and performance measures

Knowledge Evidence
To complete the unit requirements safely and effectively, the individual must:
 Describe the analysis and planning approaches to technical problems or management
requirements, taking into account:
o Organisational values
o Purpose in the context of formulating contracts
 Outline methods for evaluating and forecasting vendor and technology trends
 Discuss contracting requirements related to information and communications technology (ICT)
 Describe methods of purchasing ICT equipment and services, such as negotiating extensive
client support contracts
 Outline industry standards in relation to service and product agreements
For further information on the competencies of this unit, please refer to:
https://training.gov.au/Training/Details/ICTICT602
D. Important resources for completing this
assessment
To complete this assessment, please refer to the following resources provided on Moodle:
 ICTICT602 PowerPoints, Weeks 1-5
 ICTICT602 Observation checklist
 ICTICT602 Marking Guide
 ICTICT602 Case study folder
 Additional student assessment information
E. A note on plagiarism and referencing
Plagiarism is a form of theft where the work, ideas, inventions etc. of other people are presented as your
own.
When quoting or paraphrasing from a source such as the Internet, the source must be recognised. If you
are quoting a source, make sure to acknowledge this by including “quotation marks” around the
relevant words/sentences or ideas. Note the source at the point at which it is included within your
assessment, such as by using a citation. Then list the full details of the source in a ‘references’ section at
the end of your assessment.
All sources used for your assessment should be detailed in a ‘references’ section. It is advisable to never
copy another person’s work.

F. A note on questions with role plays
The following questions involve role plays:
 Task B, Questions B1, B4-B6
 Task C, Question C2
 Task D, Question D2
For these questions, as outlined below, you will be assessed on your ability to role play being a General
Manager at Excellence College. These questions require you to lead meetings and take notes on what is
discussed. Your Trainer & Assessor will also observe your meeting for Task B, Question B5.
Please note: You will also need to attend separate meetings organised by other students whereby you
role play being other people. This allows other students in your unit to also role play being the General
Manager. You do not need to take notes at meetings during which you are not role playing being the
General Manager.
G. Instructions for completing this assessment
Answer the questions below using the spaces provided:
 Answer all parts of each question
 Use your own words and give examples wherever possible
 The quality of your answer is more important than how long it is
 Enter your answers in this document
You may use various sources of information to inform your answers, including your resources provided
by ACBI, books, and online sources. You must acknowledge and cite your sources.
Submission via Moodle
Please refer to the “Instructions for Submitting Your Assessment” found within the unit course page on
Moodle.
NOTE: Please take care to follow all instructions listed. Assessments uploaded with a draft status on
Moodle may not be graded.

2. Assessment Coversheet
Candidate Name:
Student ID:
Contact Number:
Email:
Trainer / Assessor Name:
Qualification: ICT60115 Advanced Diploma of Information Technology
Units of Competency: ICTICT602 Develop contracts and manage contracted performance
Assessment Tasks:
☐ A. Demonstrate contractual knowledge
☐ B. Establish contract
☐ C. Monitor contract
☐ D. Develop recommendations
Due Date: Date Submitted:
Declaration: I have read and understood the following information at the beginning of
this assessment guide (please tick):
☐ Assessment information
☐ Submitting assessments
☐ Plagiarism and referencing
I declare this assessment is my own work and where the work is of others, I
have fully referenced that material.
Name (please print):
Candidate signature:
Date:
3. Assessment Questions

A. Task A - Demonstrate contractual knowledge
Task A instructions
Answer the following questions to demonstrate your knowledge of establishing and monitoring
contracts.
A1. Describe the fishbone analysis technique. Then explain how this approach can:
 Be used to analyse technical problems
 Take into account organisational values and the purpose of ICT contracts.
Answer in 100-200 words.
Write your answer here
Fishbone diagram is a kind of visual way through which cause and effect can be analysed (Luo,
Wu and Duan, 2018). It is one of the most structured approach through which cause of the problem
can be brainstormed. In this main problem is displayed at the head of mouth of the fish and on the
body, effect is displayed.
Figure 1 Example of fishbone diagram
This fishbone diagram can be used to analyse the technical problem faced by the colleges in a
much better manner. From the above diagram it can be said that any kind of problem or cause main
affects organization’s policies, staff members, environment and equipment’s. Main technical problem

analysed is to reduce the overall IT infrastructure cost and improve profitability as current IT staff
members total remuneration is approximately $120,000.
This problem affects staff members, organization, IT equipment’s mainly and there are various causes
because of which this problem is required to be focused. Some of the causes of this problem are:
 Organization: Overall expenditure is increasing; Staff members issues are not resolved in
appropriate time period.
 Staff members: none of the hardware or software requirements or issues are resolved in time,
maintenance of IT solution is not taken care of.
 IT equipment’s: Equipment’s are not maintained and does not work properly, various issues occur
within IT network.
A2. Describe one or more planning approaches for identifying management requirements of an ICT
contract. Then explain how this approach can take into account organisational values and the
purpose of the contract.
NOTE: You must describe an approach that is not the fishbone analysis technique. Answer in 100-200
words.
Write your answer here
PDCA is a kind of management approach that can be used by management to identify all kinds of ICT
requirements (Irshad, Petersen and Poulding, 2018). This approach is mostly used by management to
identify business requirements and bring continuous improvement within products and services of an
organization. It is deeming cycle in which first planning is done is problem is analysed, then potential
solution is tested at small scale, then results of this small study is studied or checked and at last
solution is implemented. This approach is one of the best suited approach for organization’s
management as this approach will help the organization in taking all the values of the organization
into account and will also fulfil the purpose of the contract.
A3. Explain what the weightage average method is and how it can be used to evaluate ICT vendors.
Answer in 100-200 words.
Write your answer here

It is a kind of method in which value of business inventory, average value of all the items, quality of
the products is checked and calculated (Sabir, Ali and Muhammad, 2018). It is one of the most
common method that can be used for by organizations to determine amount of the product and cost
of the goods sold. This is one of the most appropriate method that can be used by the organization in
order to evaluate ICT vendors. Using this approach all the requirements of the college can be
identified and quantity in which these items are required. Then actual cost of all requirements is
calculated. Based on this Evaluation of ICT vendors can be evaluated as in this actual cost of individual
requirements that will be provided by the ICT vendors can be calculated.
A4. Explain at least one method you can use to forecast new technology trends in cloud computing.
Answer in 100-200 words.
Write your answer here
Time series forecasting is one of the best methods that can be used to forecast new technology
trends in cloud computing (Cho and et.al., 2018). In this method current consumer demand is
continuously tracked with productivity, profit and output. This method can help the organization to
forecast new technology trends in cloud computing and their productivity and effectiveness. This
method also helps in forecasting previous behaviour and performance of the new technology and its
future performance. This method evaluates overall performance of the method in a graphical
method. It is also used for medium to long range forecasting.it is an effective method because it
values overall historical data of the new technology and based on which future values are evaluated.
A5. Identify two or more ICT contracting requirements relating to intellectual property and discuss
why they are important.
Answer in 100-200 words.
Write your answer here
ICT contracting requirements that are important to be focused on are: Installation and upgrading
software’s and hardware’s in order to fulfill requirements of students and staff members (Lee, Park
and Park, 2019). Manage licensing requirements of all the software’s used by the organizations,
maintain college’s main IT network used by them and all the other staff members. These

requirements are important to be focused on and fulfilled because of many reasons. One of the main
reason is that the IT network used by the college is their own IT network on which data and
information of all of their students and staff members is stored as well as all the other data of the
college is also stored on their network any kind of issue in the network can increase risk of data loss.
Other than this software’s and hardware’s used by the college are also important to be maintained as
many student programs are run on the basis of these hardware and software system.
A6. In your own words, explain the following methods for purchasing ICT equipment and services.
Answer in 200-400 words.
Method Description
Negotiating extensive client
support contracts
Write your answer here
This method is used to negotiate service and equipment
requirement of the client (Hofmann, Brunner and Holschbach,
2019). This method helps in maintaining relationship between
client which in this case the college and the service providers which
in this case is fast IT solutions. This contract is made between client
and service providers in which technical support, maintenance
provided to the client are negotiated.
Outsourcing development Write your answer here
It is a kind of method in which organization hires a third-party
service provider who will be developing and maintaining their
products and services in a better manner. This method can help the
college to hire appropriate ITC service providers who will be
providing equipment’s and services that are required by the
college. Using this method college can not only improve their ICT
services but can also reduce overall IT management expenditure.
Using pay as you go cloud
computing
Write your answer here
PAGY or pay as you go cloud is a kind of payment method which is
used for cloud computing in which charges are based on the

amount of cloud computing services that are used by the user. It is
a similar to utility bills method in which payment is done only for
the resources that are used by the customers. This method will
help the college to reduce their overall cloud computing services
costing and expenditure.
Software subscriptions Write your answer here
It is a kind of transaction in which additional payment is required to
update already installed hardware and software. This method helps
the organization to pay per user fee to the service providers. This
method can also help the college to reduce their overall ITC
expenditure as they will be requiring to only pay per user software
updating requirements such that
Outright purchases Write your answer here
Outright purchases is a kind of method in which payment for a
service is done in one full payment. This this overall payment price
is determined by the services used on the basis of their
requirement of the service. One of the main advantage of this
service is that it allows the service users to sell their services if
those services are not required but it also has one big disadvantage
i.e. in this method overall fees of the service or products are
required to be paid in one payment up-front and this one payment
can cut high interest rates.
A7. Identify two or more industry standards for ICT service and product agreements. Then describe
what these standards are.
NOTE: You may refer to principles of the AS/NZS ISO/IEC 38500:2010 standards. Answer in 100-200
words.
Write your answer here
AS ISO/IEC 38500: 2010 standards:
These are Australian standards of information technology. These standards help in governance of IT