ENTREPRENEURIAL OPPORTUNITIES: Restaurant Business Analysis Report
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AI Summary
This report presents a comprehensive analysis of entrepreneurial opportunities within the context of a themed restaurant, "Ethnic Restro." It begins by defining entrepreneurship and the identification of opportunities, emphasizing the importance of market analysis. The report then delves into the sources of entrepreneurial ideas and innovation using Peter Drucker's Seven Sources of Innovation, specifically highlighting the application of "Incongruities." The market gap analysis is conducted using the McKinsey 7S model, STP segment, and gap analysis using the fishbone model to assess the business's potential. The report utilizes both primary and secondary research methods, including questionnaires, to gather data and support the gap analysis. Further, the report discusses data interpretation for market potential, followed by a SWOT analysis and an evaluation of the competitive and market environments using Porter's Five Forces model. The report concludes with a summary of findings, emphasizing the importance of identifying market gaps and leveraging opportunities for success in the competitive restaurant industry.

IDENTIFYING
ENTREPRENEURIAL
OPPORTUNITIES
ENTREPRENEURIAL
OPPORTUNITIES
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Table of Contents
INTRODUCTION...........................................................................................................................3
TASK 1............................................................................................................................................3
P1 Different sources of entrepreneurial ideas and innovation................................................3
TASK 2............................................................................................................................................5
P2 Rationale and market gap for a specific entrepreneurial idea using tools and techniques5
TASK 3............................................................................................................................................7
P3 Present data needed to support gap analysis in the evaluation of entrepreneurial idea....7
P4 Interpret data appropriately to provide evidence of market potential...............................9
TASK 4 .........................................................................................................................................14
P5 Apply a SWOT for specific entrepreneurial idea............................................................14
P6 Competitive and market environments to assess potential viability...............................16
CONCLUSION..............................................................................................................................18
REFERENCES..............................................................................................................................19
.......................................................................................................................................................20
INTRODUCTION...........................................................................................................................3
TASK 1............................................................................................................................................3
P1 Different sources of entrepreneurial ideas and innovation................................................3
TASK 2............................................................................................................................................5
P2 Rationale and market gap for a specific entrepreneurial idea using tools and techniques5
TASK 3............................................................................................................................................7
P3 Present data needed to support gap analysis in the evaluation of entrepreneurial idea....7
P4 Interpret data appropriately to provide evidence of market potential...............................9
TASK 4 .........................................................................................................................................14
P5 Apply a SWOT for specific entrepreneurial idea............................................................14
P6 Competitive and market environments to assess potential viability...............................16
CONCLUSION..............................................................................................................................18
REFERENCES..............................................................................................................................19
.......................................................................................................................................................20

INTRODUCTION
Entrepreneurship is defined as procedure for launching, designing and running new
business that is often small concern (Davidsson, 2015). The person running or creating enterprise
is called entrepreneurs. The entrepreneurial opportunities are referred as situations where goods
and services are sold at high prices than cost of production. This is created when there is need
and in order to solve creative solutions is provided. It is very important for entrepreneur to
identify opportunities in market and develop accordingly for fulfilment of their requirements.
The given assignment is based on developing new ideas that is restaurant which is supported on
sport and gaming theme. The name of restaurant is “Ethnic Restro” for their consumers. This
report covers various sources available for new and innovative business idea and market gap
analysis is explained with help of theory. It also uses primary and secondary data for
identification of market potential and their market and competitors with help of Porter model and
SWOT analysis.
TASK 1
P1 Different sources of entrepreneurial ideas and innovation
It is essential for entrepreneur to identify various sources of entrepreneurial ideas and
innovation. This can help them to know about requirement of various sources and funds in
effective and efficient manner (George and et. Al., 2016). Ethnic Restro is theme based
restaurant where infrastructure is made on basis of sport and gaming. It is providing ethnic food
to user or consumer in order to fulfils need and requirement. The sources of entrepreneurial ideas
and innovation is described with help of theory that is Drucker's 7 source. They are as follows:
Peter F Drucker's Seven Sources of Innovative Opportunity
This theory was published in famous book known as “Innovation and Entrepreneurship”
in order to evaluate various sources of innovative opportunities. They are described below:
The Unexpected- The business is full of unexpectation which can provide success as
well as failure to organisation for inspiring innovation. This can help innovators and leaders to
take advantage of opportunities.
Incongruities- This means organisation produce new product without doing research for
their customers. This source of innovation concentrate on what should be presented in the market
Entrepreneurship is defined as procedure for launching, designing and running new
business that is often small concern (Davidsson, 2015). The person running or creating enterprise
is called entrepreneurs. The entrepreneurial opportunities are referred as situations where goods
and services are sold at high prices than cost of production. This is created when there is need
and in order to solve creative solutions is provided. It is very important for entrepreneur to
identify opportunities in market and develop accordingly for fulfilment of their requirements.
The given assignment is based on developing new ideas that is restaurant which is supported on
sport and gaming theme. The name of restaurant is “Ethnic Restro” for their consumers. This
report covers various sources available for new and innovative business idea and market gap
analysis is explained with help of theory. It also uses primary and secondary data for
identification of market potential and their market and competitors with help of Porter model and
SWOT analysis.
TASK 1
P1 Different sources of entrepreneurial ideas and innovation
It is essential for entrepreneur to identify various sources of entrepreneurial ideas and
innovation. This can help them to know about requirement of various sources and funds in
effective and efficient manner (George and et. Al., 2016). Ethnic Restro is theme based
restaurant where infrastructure is made on basis of sport and gaming. It is providing ethnic food
to user or consumer in order to fulfils need and requirement. The sources of entrepreneurial ideas
and innovation is described with help of theory that is Drucker's 7 source. They are as follows:
Peter F Drucker's Seven Sources of Innovative Opportunity
This theory was published in famous book known as “Innovation and Entrepreneurship”
in order to evaluate various sources of innovative opportunities. They are described below:
The Unexpected- The business is full of unexpectation which can provide success as
well as failure to organisation for inspiring innovation. This can help innovators and leaders to
take advantage of opportunities.
Incongruities- This means organisation produce new product without doing research for
their customers. This source of innovation concentrate on what should be presented in the market
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instead of what is currently present. Ethnic Restro to do proper analysis of market in order to
know about their consumer's taste and preferences.
Process Need- This phase of innovation means to focus on task rather than situation.
Ethnic Restro can come up with such idea after looking into process and identifying weak point
of organisation and finds ways to improve it. After finding weak points, organisation can create
innovative solutions to problems.
Industry and Market Structure Change- The industry and market structure is changing
due to change in technology. Here, leaders should keep eyes on changes and grab these as
opportunities. This can help Ethnic Restro to know about market and industry for running their
business in hotel sector.
Demographic- This is important source for innovation as there are many factors which
are included such as age, qualification, gender of consumers (Grégoire and Shepherd, 2012). The
dynamic factors can affect business and their idea. Here, Ethnic Restro should adopt those
changes for their new business.
Change in Perception- There are various changes which took place in world. With rise
in technology, power of social network perception changes. This is great opportunity for Ethnic
Restro to grab market due to change in perception of people. The perception of people has
change for restaurant and they prefer unique and creative theme based restaurant in order to take
food.
New Knowledge- It is very essential for organisation to adopt changes in order to survive
in market (Guo, Su and Ahlstrom, 2016). This can help them for better achievement of results in
competitive market. The new knowledge and information can help before launching new product
at market place.
The idea of ''what people should get'' is the key factor behind this business idea.
Incongruities is the type of innovation which is used by Ethnic Restro for running their business
successfully. They are not satisfied with the current themes and this can be considered as the
main reason behind starting a Ethnic restaurant as it will motivate people to try something new
which is related to their customs.
Strengths and Weaknesses of Incongruities
The strengths of Incongruities is that as per need and demand of consumers products and
services are produces which is called customisation services. Similarly, weaknesses is that it
know about their consumer's taste and preferences.
Process Need- This phase of innovation means to focus on task rather than situation.
Ethnic Restro can come up with such idea after looking into process and identifying weak point
of organisation and finds ways to improve it. After finding weak points, organisation can create
innovative solutions to problems.
Industry and Market Structure Change- The industry and market structure is changing
due to change in technology. Here, leaders should keep eyes on changes and grab these as
opportunities. This can help Ethnic Restro to know about market and industry for running their
business in hotel sector.
Demographic- This is important source for innovation as there are many factors which
are included such as age, qualification, gender of consumers (Grégoire and Shepherd, 2012). The
dynamic factors can affect business and their idea. Here, Ethnic Restro should adopt those
changes for their new business.
Change in Perception- There are various changes which took place in world. With rise
in technology, power of social network perception changes. This is great opportunity for Ethnic
Restro to grab market due to change in perception of people. The perception of people has
change for restaurant and they prefer unique and creative theme based restaurant in order to take
food.
New Knowledge- It is very essential for organisation to adopt changes in order to survive
in market (Guo, Su and Ahlstrom, 2016). This can help them for better achievement of results in
competitive market. The new knowledge and information can help before launching new product
at market place.
The idea of ''what people should get'' is the key factor behind this business idea.
Incongruities is the type of innovation which is used by Ethnic Restro for running their business
successfully. They are not satisfied with the current themes and this can be considered as the
main reason behind starting a Ethnic restaurant as it will motivate people to try something new
which is related to their customs.
Strengths and Weaknesses of Incongruities
The strengths of Incongruities is that as per need and demand of consumers products and
services are produces which is called customisation services. Similarly, weaknesses is that it
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cannot show on the spot good and services to customer and they will be unaware about their
products.
Therefore, it can be summarised that new ideas and analysis of market can help to
develop new business in competitive market. This model can help Ethnic Restro to build
sustainability at market. The main motivation for entrepreneur to start new venture of Ethnic
Restro is because of need and demand of people for traditional food at United Kingdom. This
business idea has focused all income aged people.
TASK 2
P2 Rationale and market gap for a specific entrepreneurial idea using tools and techniques
Market gap is defined as difference between what is going in market and what
organisation is providing to their consumers. It is also regarded as unmet needs of consumers.
This market gap helps companies for expanding their consumers base for increasing and creating
new business in market (Karimi and et. al., 2016). This is also referred as opportunity for making
and selling something which is not available yet in market. In order to analyse market gap for
entrepreneurial ideas, McKinsey 7S model has been used. This helps in identifying gaps which
appear in business, It is described below:
McKinsey 7S Model
It is tool which is used by firms for designing their seven key elements of business for
achievement of goals and objectives. This model was developed by McKinsey consultants in
1980. There are same elements which are divided into hard and soft elements that are described
below:
Hard Elements
They are as follows:
Strategy- It is essential techniques which helps in providing direction about what actions
are required and what has achieve for set goal and objectives. Ethnic Restro can use such
strategy for making adopting business opportunities at market place (Kohlbacher, Herstatt and
Levsen, 2015).
Structure- The structure provide helps in division of business and units and information
regarding who is responsible to whom. Ethnic Restro should proper organisational chart for
various department and division in order to carry work in effective and efficient manner.
products.
Therefore, it can be summarised that new ideas and analysis of market can help to
develop new business in competitive market. This model can help Ethnic Restro to build
sustainability at market. The main motivation for entrepreneur to start new venture of Ethnic
Restro is because of need and demand of people for traditional food at United Kingdom. This
business idea has focused all income aged people.
TASK 2
P2 Rationale and market gap for a specific entrepreneurial idea using tools and techniques
Market gap is defined as difference between what is going in market and what
organisation is providing to their consumers. It is also regarded as unmet needs of consumers.
This market gap helps companies for expanding their consumers base for increasing and creating
new business in market (Karimi and et. al., 2016). This is also referred as opportunity for making
and selling something which is not available yet in market. In order to analyse market gap for
entrepreneurial ideas, McKinsey 7S model has been used. This helps in identifying gaps which
appear in business, It is described below:
McKinsey 7S Model
It is tool which is used by firms for designing their seven key elements of business for
achievement of goals and objectives. This model was developed by McKinsey consultants in
1980. There are same elements which are divided into hard and soft elements that are described
below:
Hard Elements
They are as follows:
Strategy- It is essential techniques which helps in providing direction about what actions
are required and what has achieve for set goal and objectives. Ethnic Restro can use such
strategy for making adopting business opportunities at market place (Kohlbacher, Herstatt and
Levsen, 2015).
Structure- The structure provide helps in division of business and units and information
regarding who is responsible to whom. Ethnic Restro should proper organisational chart for
various department and division in order to carry work in effective and efficient manner.

Systems- This represents procedures and processes of organisation that reveal daily
activities and operation of business and way of making decisions. In case of Ethnic Restro they
should follow systems which helps in achieving goals and objectives of business.
Soft Elements
They are as following:
Style- It is the most important elements of this model which represent particular
leadership style for taking decisions in organisation. In case of Ethnic Restro, they have used
situational leadership because any changes can take place in business.
Staff- Human resource is regarded as essential asset of organisation who possess
capabilities and skills which can assist in gaining competitive advantages. The management of
Ethnic Restro should conduct training and development for their employees so that goal and
objectives can be achieved.
Skills- It is abilities of employees of organisation who perform very well which refers
competence and capabilities. The employees of Ethnic Restro should have high skilled and talent
for performing work and find market gap in order to deliver goods and services to consumers.
Shared Values- They are considered as norms, values, regulations and standards which
can help in creating relationship and coordinating with employees for effective outcomes. Ethnic
Restro should have their own values and norms for carrying their business in effective and
efficient manner.
STP
Segment - Ethnic Restro will provide their service in fine dine segment. They will
provide an interior which would motivate people of above 30 age. Potential customers will be of
middle and upper income group.
Target- Key targets will be local married people and their family. Prices of products and
services will be economic so middle & upper class customers remain potential customer.
Positioning – Restaurant will be promoted as a place where people get nostalgic and get
different kind of experience I.e. something which they are forgetting or missing from a long
period of time. It will be an economic priced restaurant where good quality of food will be
provided along with Ethical interior.
Gap Analysis
activities and operation of business and way of making decisions. In case of Ethnic Restro they
should follow systems which helps in achieving goals and objectives of business.
Soft Elements
They are as following:
Style- It is the most important elements of this model which represent particular
leadership style for taking decisions in organisation. In case of Ethnic Restro, they have used
situational leadership because any changes can take place in business.
Staff- Human resource is regarded as essential asset of organisation who possess
capabilities and skills which can assist in gaining competitive advantages. The management of
Ethnic Restro should conduct training and development for their employees so that goal and
objectives can be achieved.
Skills- It is abilities of employees of organisation who perform very well which refers
competence and capabilities. The employees of Ethnic Restro should have high skilled and talent
for performing work and find market gap in order to deliver goods and services to consumers.
Shared Values- They are considered as norms, values, regulations and standards which
can help in creating relationship and coordinating with employees for effective outcomes. Ethnic
Restro should have their own values and norms for carrying their business in effective and
efficient manner.
STP
Segment - Ethnic Restro will provide their service in fine dine segment. They will
provide an interior which would motivate people of above 30 age. Potential customers will be of
middle and upper income group.
Target- Key targets will be local married people and their family. Prices of products and
services will be economic so middle & upper class customers remain potential customer.
Positioning – Restaurant will be promoted as a place where people get nostalgic and get
different kind of experience I.e. something which they are forgetting or missing from a long
period of time. It will be an economic priced restaurant where good quality of food will be
provided along with Ethical interior.
Gap Analysis
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It is defined as variations among exact position that means where firm is in present
scenario and where they want to go. In initial section, it states that business has to present
situation about asset of organisation that consists of attributes, performance and competency of
working force that impact their productivity and profitability. On the other hand, second part
focus on desired future through current time. Space is recent position and expected future is
regarded as gap. The gap analysis which consists of tools for fulfilling gap. It also include about
examining potential clients of business and their performance.
GAP analysis with help of fish bone model
The respective model determine gap between business and business ideas, skeleton of
fish represents major concern and head shows reasons for arising issues. In respective restaurant
they have new concept where they want to provide gaming and sports facilities to children who
have visited restaurants. The risk factor in such scenario is that other can easily copy it and
concerning issues is that it does not required more investment to establish business.
Rationale of Business Idea
The new business idea is helpful for changing world in order to fulfils need and demand
of consumers in an effective and efficient manner. The respective organisation has used sports
and gaming facilities for their new business.
TASK 3
P3 Present data needed to support gap analysis in the evaluation of entrepreneurial idea
It is very important for business to get knowledge and information about market before
entering into new organisation because of changing trends in market (Lee, 2012). After finding
market gap analysis, it is essential for Ethnic Restro to prepare support gap analysis for new
entrepreneurial idea. This can be analysed through use of various sources and methods for
business objectives and identification of market potentials. They are as follows:
Primary Research
It is the research which is conducted for gathering first hand information in order to find
current problem. This is also called collection of fresh data and information. This type of
research is conducted for first time to get information. Primary research is done through various
tools and techniques like observation, questionnaire, in-depth interview and others (.Mitchelmore
scenario and where they want to go. In initial section, it states that business has to present
situation about asset of organisation that consists of attributes, performance and competency of
working force that impact their productivity and profitability. On the other hand, second part
focus on desired future through current time. Space is recent position and expected future is
regarded as gap. The gap analysis which consists of tools for fulfilling gap. It also include about
examining potential clients of business and their performance.
GAP analysis with help of fish bone model
The respective model determine gap between business and business ideas, skeleton of
fish represents major concern and head shows reasons for arising issues. In respective restaurant
they have new concept where they want to provide gaming and sports facilities to children who
have visited restaurants. The risk factor in such scenario is that other can easily copy it and
concerning issues is that it does not required more investment to establish business.
Rationale of Business Idea
The new business idea is helpful for changing world in order to fulfils need and demand
of consumers in an effective and efficient manner. The respective organisation has used sports
and gaming facilities for their new business.
TASK 3
P3 Present data needed to support gap analysis in the evaluation of entrepreneurial idea
It is very important for business to get knowledge and information about market before
entering into new organisation because of changing trends in market (Lee, 2012). After finding
market gap analysis, it is essential for Ethnic Restro to prepare support gap analysis for new
entrepreneurial idea. This can be analysed through use of various sources and methods for
business objectives and identification of market potentials. They are as follows:
Primary Research
It is the research which is conducted for gathering first hand information in order to find
current problem. This is also called collection of fresh data and information. This type of
research is conducted for first time to get information. Primary research is done through various
tools and techniques like observation, questionnaire, in-depth interview and others (.Mitchelmore
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and Rowley, 2013). This type of research requires high cost, time consuming as each and every
data is collected for first time and resources required are also more as compared to secondary.
Secondary Research
It is the research which uses data and information from already existing source or from
primary data and information. This is research which is already gathered, published, organised,
compiled by others. Secondary research has internal and external sources for collection of
information where internal can be sales data, storage data and financial information and external
includes studies and report through trade associations, government agencies, journals,
newspaper, magazine and others. It take less time and cost for collection of data and information.
Ethnic Restro has used both primary and secondary research for collection of data and
information. For primary, questionnaire has been prepared and for secondary data and
information regarding same industry has been taken.
Questionnaire
Name:
Age:
Address:
Q1. What kind of services you are seekign to get from Ethnic Restro?
a. Good quality of food
b. Variety of ethnic food
c. Highly ambient features
Q2. What do you think Ethnic Restro needs to concern while delivering customer services?
a. Preference and taste of customers
b. Hygiene factors
c. Presentation of food
Q3. Which services of Ethnic Restor do you like most?
a. Menu styles
b. Ambient features
c. Fast delivering service
Q4. What type of changes Ethnic Restro need to considered to gain high satisfaction of
consumers?
a. Change in workplace culture
data is collected for first time and resources required are also more as compared to secondary.
Secondary Research
It is the research which uses data and information from already existing source or from
primary data and information. This is research which is already gathered, published, organised,
compiled by others. Secondary research has internal and external sources for collection of
information where internal can be sales data, storage data and financial information and external
includes studies and report through trade associations, government agencies, journals,
newspaper, magazine and others. It take less time and cost for collection of data and information.
Ethnic Restro has used both primary and secondary research for collection of data and
information. For primary, questionnaire has been prepared and for secondary data and
information regarding same industry has been taken.
Questionnaire
Name:
Age:
Address:
Q1. What kind of services you are seekign to get from Ethnic Restro?
a. Good quality of food
b. Variety of ethnic food
c. Highly ambient features
Q2. What do you think Ethnic Restro needs to concern while delivering customer services?
a. Preference and taste of customers
b. Hygiene factors
c. Presentation of food
Q3. Which services of Ethnic Restor do you like most?
a. Menu styles
b. Ambient features
c. Fast delivering service
Q4. What type of changes Ethnic Restro need to considered to gain high satisfaction of
consumers?
a. Change in workplace culture

b. Customer services
c. Price and quality of food
Q5. Are you satisfied with customer delivery services?
a. Yes
b. No
P4 Interpret data appropriately to provide evidence of market potential
Sample Size
It is defined as measuring number of individuals from sample or observation used in
experiment or survey. The sample size chose by Ethnic Restro is 30.
Data Interpretation
It is also known as DI which is defined as implementation of procedures through where
data is reviewed having purpose to arrive at an inference (Nijssen, 2017). It is process for making
sense of data which has analysed, collected and presented. The data are interpreted on basis of
questionnaire prepared on given topic.
Theme 1: Kind of service seeking by consumers to get from Ethnic Restro
Q1. What kind of services you are seeking to get from Ethnic Restro? Frequency
a. Good quality of food 12
b. Variety of ethnic food 8
c. Highly ambient features 10
Mean 10
Median 10
Mode 0
c. Price and quality of food
Q5. Are you satisfied with customer delivery services?
a. Yes
b. No
P4 Interpret data appropriately to provide evidence of market potential
Sample Size
It is defined as measuring number of individuals from sample or observation used in
experiment or survey. The sample size chose by Ethnic Restro is 30.
Data Interpretation
It is also known as DI which is defined as implementation of procedures through where
data is reviewed having purpose to arrive at an inference (Nijssen, 2017). It is process for making
sense of data which has analysed, collected and presented. The data are interpreted on basis of
questionnaire prepared on given topic.
Theme 1: Kind of service seeking by consumers to get from Ethnic Restro
Q1. What kind of services you are seeking to get from Ethnic Restro? Frequency
a. Good quality of food 12
b. Variety of ethnic food 8
c. Highly ambient features 10
Mean 10
Median 10
Mode 0
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Interpretation: There are different kinds of services which can be given by ethics restro in terms
of good quality of food, variety of ethics and highly ambient features. From above bar diagram,
it can be concluded that out of 30 respondents, 12 said they prefer good quality of services, 8
said variety of ethnic food and remaining 10 in favour of highly ambience features.
Theme 2: Need to concern while delivering customer services by Ethnic Restro
Q2. What do you think Ethnic Restro needs to concern while delivering
customer services?
Frequency
a. Preference and taste of customers 15
b. Hygiene factors 10
c. Presentation of food 5
Mean 10
Median 10
Mode 0
a. Good quality of food
b. Variety of ethnic food
c. Highly ambient features
0
2
4
6
8
10
12
14 12
8
10
Column B
of good quality of food, variety of ethics and highly ambient features. From above bar diagram,
it can be concluded that out of 30 respondents, 12 said they prefer good quality of services, 8
said variety of ethnic food and remaining 10 in favour of highly ambience features.
Theme 2: Need to concern while delivering customer services by Ethnic Restro
Q2. What do you think Ethnic Restro needs to concern while delivering
customer services?
Frequency
a. Preference and taste of customers 15
b. Hygiene factors 10
c. Presentation of food 5
Mean 10
Median 10
Mode 0
a. Good quality of food
b. Variety of ethnic food
c. Highly ambient features
0
2
4
6
8
10
12
14 12
8
10
Column B
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Interpretation: The Ethnic Restro has to deliver customer service in terms of considering their
taste and preferences, hygiene factors and presentation of food. From above pie chart, Ethnic
Restor should concern on various factors while delivering customer services to their users. Here,
out of 30 respondents, 15 participations said they should focus on taste and preference of
customers, 10 on hygiene factors and remaining 5 on presentation of foods.
Theme 3: Services of Ethnic Restor do you like most
Q3. Which services of Ethnic Restor do you like most? Frequency
a. Menu styles 4
b. Ambient features 18
c. Fast delivering service 8
Mean 10
Median 8
Mode 0
15
10
5
a. Preference and
taste of customers
b. Hygiene factors
c. Presentation of
food
taste and preferences, hygiene factors and presentation of food. From above pie chart, Ethnic
Restor should concern on various factors while delivering customer services to their users. Here,
out of 30 respondents, 15 participations said they should focus on taste and preference of
customers, 10 on hygiene factors and remaining 5 on presentation of foods.
Theme 3: Services of Ethnic Restor do you like most
Q3. Which services of Ethnic Restor do you like most? Frequency
a. Menu styles 4
b. Ambient features 18
c. Fast delivering service 8
Mean 10
Median 8
Mode 0
15
10
5
a. Preference and
taste of customers
b. Hygiene factors
c. Presentation of
food

Interpretation: There are various services of Ethic Restro which are liked by consumers such as
menu styles, ambient features and fast delivering services. From mentioned diagram, it can be
summarised that out of 30 respondents 4 like menu styles of Ethnic Restro, 18 participations said
they like ambient features and remaining 8 prefer fast delivering services.
Theme 4: Type of changes Ethnic Restro need to considered to gain high satisfaction of
consumers
Q4. What type of changes Ethnic Restro need to considered to gain high
satisfaction of consumers?
Frequency
a. Change in workplace culture 12
b. Customer services 7
c. Price and quality of food 11
Mean 10
Median 11
Mode 0
a. Menu styles b. Ambient features c. Fast delivering service
0
2
4
6
8
10
12
14
16
18
20
4
18
8 Column B
menu styles, ambient features and fast delivering services. From mentioned diagram, it can be
summarised that out of 30 respondents 4 like menu styles of Ethnic Restro, 18 participations said
they like ambient features and remaining 8 prefer fast delivering services.
Theme 4: Type of changes Ethnic Restro need to considered to gain high satisfaction of
consumers
Q4. What type of changes Ethnic Restro need to considered to gain high
satisfaction of consumers?
Frequency
a. Change in workplace culture 12
b. Customer services 7
c. Price and quality of food 11
Mean 10
Median 11
Mode 0
a. Menu styles b. Ambient features c. Fast delivering service
0
2
4
6
8
10
12
14
16
18
20
4
18
8 Column B
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