International Facilities Group: Problems, Solutions, Analysis Report

This report focuses on the International Facilities Group (IFG), a leading technology firm specializing in software development, particularly business intelligence (BI) programs. The report identifies key problems facing IFG, including the need for specific problem definitions before leveraging BI tools, user resistance to BI adoption, and data insecurity issues. The analysis emphasizes the importance of involving stakeholders such as CIO, ICT managers, and customers in the decision-making process. The report suggests solutions such as defining specific software development goals, enhancing data security, and involving users in the development process to avoid resistance and improve the effectiveness of BI tools. The report also highlights the impact of these issues on the stakeholders of IFG and provides recommendations to improve the functionality of IFG's BI tools.

Running Head: INTERNATIONAL FACILITIES GROUP 1
International Facilities Group
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INTERNATIONAL FACILITIES GROUP 2
Abstract
The International Facilities Group is the leading technology firm that deals with the
designing and coding of computer software. IFG is a U.S company that has a good reputation
and long-time experience in the software development, especially the business solution programs
(BI) that aid in better decision making and best ways of investment. Despite the business having
portrayed a good public picture, it has its challenges. Some of the problems facing this software
engineering firm have been highlighted in this paper, and the solutions have been pointed out.
The stakeholders who are the pillars of the company and the most affected when wrong decisions
are made are also listed according to their respective positions with the roles they play in the
business. Effective management needs informed decision making that can be facilitated by
business intelligence programs that have proved to be helpful tools with the most desired results.

INTERNATIONAL FACILITIES GROUP 2
International Facilities Group
Three main problems facing IFG
Defining a problem to be solved
IFG must define specific business problems to solve before they can leverage Business
Intelligence tools. The company does not outline a particular achievement it wants to create
software for but instead, it is taking business decision-making software for general abilities, and
this will probably waste it and cost it a lot. There is no single program that can be a jungle of
markets.
Resistance from users of BI
It is a significant problem. The firm does not seek to get a "buy-in" from the people who
are going to use the technology but assumes that users will be able to work with the new
software comfortably, which is wrong. The users of the systems are final, and if they resist, then
the whole thing is useless. The software cannot perform without operators. Users are part of the
system, and they need to be involved in any move made in the organization when standardization
is required.
Data-insecurity
Last but not least, crucial data cannot be like oxygen for everyone to have it and use it.
Data must be secured according to legal requirements. When all internal and external people get
access to essential data, they can explore it and sell it to the “enemy" companies or competitors
who may use it for malicious functions, especially for outweighing IFG. Again, large data
storage has become a problem to handle. The company is trying to create another data mart to
address specific issues while the incoming data lacks proper storage, validation, definition, and
cleansing. There is nothing like “it cannot afford" the resources to perform these functions, but

INTERNATIONAL FACILITIES GROUP 2
there is everything like "misappropriation and misuse" of resources (Hansen et al., 2013).
Finally, all software intended to improve the organizational functionality concerning economic
growth must scale well and be adaptable. The flexibility of programs and the easiness to use
must be the critical factor because users should enjoy using the BI tools for better results. There
is no single person who wants complicated and non-adaptable programs that are so stressful in
operating (Steinbauer., et al, 2014).
The key stakeholders of IFG are John Ahern a CIO and CTO manager, Tonya and Tosh
the ICT managers, Mark Sabot a BI head and the customers. They are all at the center of
improving the functionality of IFG BI tools. The managers and employs are the critical
determinants of the future of the business. They are always the most affected personnel when
wrong decisions hit the firm. Example, Josh and Mark are having a conversation on how their BI
standard is down and how they can improve it. They are giving suggestions to meet the senior
manager and lay down the strategies of improvement. The customers are both suppliers and
buyers of the technology. They also feel the effect when things go wrong (Devos, Tuytens, &
Hulpia, 2014).
Suggestions on what the IFG should do to solve problems
The business should define a particular issue and develop specific software for it. The company
should protect data and find ways to handle significant data for safety. Finally, involving
program users in development plans is important and helps in welcoming views and avoiding
resistance. Stakeholders should be part of the progress process (Hicks & Given, 2013).

INTERNATIONAL FACILITIES GROUP 2
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