Manage Innovation and Continuous Improvement Report for BSBSTR601

This report, based on a project for ihBC College's BSBSTR601 course, focuses on managing innovation and continuous improvement within Woodland Recruitment. The report is divided into three parts. Part A reviews the company's systems and processes, proposing strategies for staff professional development and sustainability, including the use of digital resources and benchmarking tools. It analyzes supply chain management challenges and identifies key professionals like consultants and IT specialists. Part B outlines an action plan with a 6-month timeline, emphasizing employee training and effective communication, and also addresses potential risks. Part C evaluates the effectiveness of customer surveys and recommends improvements, such as involving stakeholders and formulating clear questions to gather accurate feedback. The report concludes with recommendations for continuous improvement, emphasizing the importance of effective planning, employee training, and customer feedback to enhance Woodland Recruitment's market position and customer satisfaction.

Manage Innovation
and Continuous
Improvement

Table of Contents
INTRODUCTION...........................................................................................................................3
MAIN BODY...................................................................................................................................3
PART A...........................................................................................................................................3
Develop a continuous innovation and improvement report...................................................3
An email and report send to all stakeholders in order to take their agreement to proceed on
new initiatives and idea..........................................................................................................6
PART B ...........................................................................................................................................6
Develop action plan and development report.........................................................................6
Send an email to the manager of Woodland Recruitment.....................................................7
PART C............................................................................................................................................7
A formal survey by Woodland Recruitment to determine each candidate experience within the
company's services.................................................................................................................7
Successes from this type of initiative taken by Woodland Recruitment for continuous
improvement ..........................................................................................................................8
Analysis and Review the results.............................................................................................8
CONCLUSION..............................................................................................................................10

INTRODUCTION
Manage innovation and continuous improvement is the key for the development y which
company can easily achieve their goals and good position in business market. This assignment is
based on Woodhouse Recruitment.
This project highlights a review systems and a processes of a business, to develop options
for continuous improvement and report back to the management team. Further, it covers a action
plans for implementing the continuous improvement as well as innovation changes. At last it
define and develop a memo for the management team to report on customer service provision.
MAIN BODY
PART A
Develop a continuous innovation and improvement report
There are two key areas which is staff professional and sustainability development
Strategies
Staff professional development
By observing and monitoring the performance of staff members, management of
Woodland Recruitment will be enable to understand about the strengths and weaknesses of their
employees. It also help them to select right actions and strategies of improvement. By providing
training to them frequently in order to increase their productivity.
Sustainability
Woodland Recruitment will utilise digitisation and their valuable resources in most
appropriate manner to reduce the use of paper to become ozone friendly which helps the
organisation to meet their sustainability objectives.
Continuous improvement plan
Management of Woodland Recruitment have to follow the certain steps which are shown below-
Plan- It is first step in which they have to conduct proper planning in order to analyse the
opportunity for change.
Implement- It is essential for them to apply the strategies in order to bring staff
professional development and sustainability.
Monitor- It is important to check the overall performance of company

Act- The mistakes are determined as well as action are taken for improvement by firm.
Supply chain management
It is most important function which is related to the producing as well as delivering the
goods or services to customers. Woodland Recruitment is enable to gather all the information
related to trends effectively to find the most suitable match for business. As management of
Woodland Recruitment is not capable to manage the huge data in same manner to make plan. As
the company faced many problems in their supply chain management which require huge staff
member and proper management in order to mitigate the issues. By using proper management
plans or strategies which helps the company to offer best services to clients. It is essential to
recruit best supply chain specialist who has full knowledge how to increase brand value.
Monitor sustainability
The company must apply some effective benchmarking tools and key performance
indicators to monitor sustainability. It is important for Woodland Recruitment to utilise optimum
resources which helps them to conduct the work and monitor the sustainability effectively. They
can use key performance indicators to check energy consumption and use of paper in their
operations in order conduct working or reduce waste in effective manner. By using bench
marking they can improve the internal performance of company as it is needed by them to gain
the competitive advantage.
By using these tools they can evaluate and measure the performance of their employees
to provide best quality services to the customers. These tools also help them to determine the
position, valued and growth of company by comparing data with previous year.
Professionals which can help Woodland Recruitment
As there is huge requirements of professional which helps the company to achieve
leading position in market and enhance overall productivity to achieve goals of company these
professionals are as follows-
Consultant- In Woodland Recruitment, consultant provides consultancy services to
employees so they clear all their doubts and give more focus towards the achievement of
company goals. As this can help company to boost morale and productivity of employees to
increase market share.

IT department- IN Woodland Recruitment , there is requirement of IT technician who
has full knowledge of advance and digital technology as well as capable to deal with technical
mistakes. As company want to expand their business operations online to increase their customer
base, IT professionals helps them to conduct their online Woking effectively to reach large
number of customers and increase brand value in market.
All these strategies and professionals helps the Woodland Recruitment to increase their
overall effectiveness and grab profitable opportunities which will foster their growth and market
share.
Opportunities and trends in context to Woodland Recruitment
It is essential for management to know about the recent trends as well as opportunities in
order to achieve future success. So they can use upgraded policy, methods and new technology
in their organisation in order to gain competitive advantage. By adopting recent trends in their
Woking they must hire highly skilled employees in order to work as per trends and customer
experience. For that they needed IT professionals and equipments and many other items in order
to provide training to their staff members so they adopt changes easily.
Comparison of business performance of Woodland Recruitment
Business idea to bring innovation and efficiency
 They must start their new business on social media
 Woodland Recruitment must offer online consultancy
 Also explore their business portfolio and expand their business in new industry

An email and report send to all stakeholders in order to take their agreement to proceed on new
initiatives and idea
To stakeholders
Date- ….
Respected sir,
As per the taken decision during the discussion among the quality management team to increase
the sustainability in business as well as reduce the paperwork. It has been requested to them to
provide all essential resources as soon as possible in order to start the work on plan. It has been
wished that whole workforce worked together to achieve sustainability target.
Thank you
Woodland Recruitment's quality department
PART B
Develop action plan and development report
Continuous development and improvement plan consists many steps such as plan,
implement, monitor and action,as well as while implementing the development plan management
of Woodland Recruitment must considered the given aspects-
 As it has been determined that the company needed 6 month to conduct their working on
project systematically
 There are more than 10 employees needed by them to improve the quality of their
services and work on to reduce paper work to achieve the target of sustainability.
 For that they have to give proper training to their employees in order to prepare them to
adopt changes easily.
 By using effective communication and easy flow necessary information helps the
company to meet their goals effectively.
 Also they can divide the task into small steps to make it more easy to understand and
complete working on time. Further it is necessary for management to use key
performance indicators to measure progress time to time.
Report

It has been determined that continuous improvement play major role in Woodland
Recruitment to increase their customer base and market share. As it helps them to attract large
large number of clients and increase their experience which leads to increase in their brand value.
There are many risk and challenges associated with the project is less availability of
essential resources, workforce and equipments. As management can overcome for this risk by
effective planning as well as manage supply chain management. The poor performance of the
staff members can be proved as another risk for the project. This can be reduced by providing
training to them time to time to increase their ability and performance. All changes can benefit
the company to increase their brand image and customer base. This will increase the
performance and productivity of employees which will foster the growth of company. In case of
loss and failure, it has been suggested to them they can use resources optimally and check quality
frequently to achieve success.
Send an email to the manager of Woodland Recruitment
To- The Manager
Date.......
with respect,
It is inform to manager to take necessary actions related to the quality and management in
order to enhance overall quality of services. Mentioned below is the plan as well as action
which will be taken by manager to implement improvement continuously which helps company
to increase their market share.
Thank You
Woodland Recruitment's
PART C
A formal survey by Woodland Recruitment to determine each candidate experience within the
company's services
It has been seen that there are many reasons which show that the survey develop by
management of Woodland Recruitment is not good. As they cannot take proper feedbacks while
conducting their operations on project as they also not considered for the improvement. Addition

to this they are not involved stakeholders while designing the questionnaire to take feedback
which has great impact on company. As they have to make proper questions so respondents
could not face any problem while giving their response. As they give proper hint to them so they
give accurate feedback without any confusion. The survey is not seen effective and reliable as all
the necessary points are not considered by management which is the main reason behind
improper work.
Successes from this type of initiative taken by Woodland Recruitment for continuous
improvement
By implementing continuous development plan Woodland Recruitment is able to manage
the project work effectively. As it is essential for them to use effective tools for measure quality
and provide training to their employees to increase their skills to adopt change and work with
full motivation to meet the goals of company. As they can also this trends to make continuous
changes in future which will foster their success and provide competitive advantage to them.
They have to use various tools like benchmarking to make proper planning for future and
conduct survey effectively.
Analysis and Review the results
It has been determined that customers and clients are not satisfied by the Woodland
Recruitment services. So the management have to take various measures to offer best quality
services to meet the customer expectations.

Recommendation
It has been recommended to management of Woodland Recruitment that they must
involve and allow all stakeholders to conduct effective surrey and make easy questions so
respondent can understand it easily and give right feedback. Also they must conduct survey
effectively by gathering information correctly in order to use it for improvement.
CONCLUSION
As per above presented information, it has been concluded that in order to achieve
sustainability and improvement in their business, management of company must make effective
action plan and provide training to their employees to adopt changes effectively. As by using
various measurement tools like benchmarking to measure the progress of project they can reduce
the risk. Moreover they must conduct survey to know about customer experience in effective
manner for future improvement.