This report provides a comprehensive analysis of Human Resource Management (HRM) within the service industries, focusing on the InterContinental Hotel Group (IHG). The report delves into the core functions of HRM, including recruitment and selection processes, the creation of job descriptions and specifications, and the importance of training and development programs. It compares IHG's selection process with that of Marriott, highlighting key differences. The report also examines employment relations, relevant laws, and the significance of skilled employees in achieving organizational goals. The assignment covers various aspects of HRM, such as aptitude tests, group discussions, and final interviews, concluding with an overview of the benefits of effective training and development strategies. This report is a past paper available on Desklib, a platform providing students with AI-powered study tools to aid their learning.