Developing Individuals, Teams, and Organizations: IKEA HR Report

This report delves into IKEA's human resource management, examining the skills and behaviors of HR managers. It conducts a personnel audit of an employee, Jane Cambridge, identifying strengths and weaknesses and proposes a professional development plan. The report also differentiates ...Read More

Developing Individual ,
Teams and Organizations

INTRODUCTION
IKEA is conducting is operations across the world.. Present study will discuss skills and
behaviour of human resource manager. It will conduct personnel audit for an employee Jane
Cambridge in order to find out strength and weakness of person (Dahlgaard and et.al , 2011 ).
It also includes this report professional development plane of HR office. It is important aspect
analysing the actual performance of the employee and how much need training for improving
their skills and knowledge. The report will cover difference between organizational and
individual learning. Furthermore, it will explain skills require in HR manager to perform their
duties.
TASK 1
P1 Determine the appropriate knowledge, skills of Human resource (HR) officer
Human resource management is the process of managing employees and creating a
positive work environment for every working individual. The responsibilities of HR manager to
maintaining the good relationship between every member of the company. IKEA human
resource officer are responsible for inspiring their employees and creating a healthy environment
in order to innovations (Dixon-Fowler and et.al, 2017). In order to fulfil this responsibility
manager needs to have motivational skill and must have positive behaviour. With the assistance
of these skills individual will become able to inspire people in workplace.
The success of this organisation depend on the continuing development of IKEA human
resource policies. The responsibilities of this corporation manager working with various
department, increasing their consultancy role and implement all the policies and procedures. In
order to do the same HR manager needs to have good communication skills and knowledge of
regulations. By this way person will be able to make new policies that can support in carrying
out operation in effective manner.
Furthermore, Human resource manager of IKEA needs to have strong market knowledge
so that individual can analysis skills of people and can measure the skills require in the applicant
to perform particular job. A manger responsibilities for selecting the suitable people with a large
number of applicant means offer a job for a right person on right time and at a right place. With
the help of motivational skill and interpersonal relationship skill human resource manager will be
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able to identify needs of employees and will be able to encourage them accordingly. Human
resource officer needs to know how to motivate their employees so this enterprise officer also
responsible for motivate their worker in monetary form or non monetary form but most of the
employees work in proper way in monetary form so the HR officer has to assess employees
performances, and providing rewards including bonuses, increment their salary, awards,
complimentary vacations and flexible working hours.
It is essential for the HR manager of IKEA that to develop strong relationship with other
employees. This interpersonal skills support the person in creating healthy workplace
environment. This company human resource manager implementing some policies like
employees welfare schemes and include maternity leave, work from home options, insurances,
finds. Providing promotions, transfer or other services for development of worker and increasing
employees performances. IKEA HR officer is responsible for maintaining employees records
according their performance. This supports in retaining skilled people in firm for longer duration.
. Top level manager needs to have good knowledge of particular job so that individual can train
others and can contribute in raising their skills. Analysing training need to existing employees as
well as new employees in the organisation it is necessary providing training because with out
training employees not developing their skill abilities so its important part of human resource.
This corporation manger main motive to achieve their goal with efficient manner and control all
over the employees and whole department. HR top level officer also work on safety of every
employees for some reason training safety guidelines, availability of safety equipment are
managed by health and safety of worker.
IKEA company manager is also responsible for resolving conflicts, the hr should be find
out the actual problem and solve employees problem. Whether the dispute is among tow or more
worker or between the employee and the management , an HR officer has the right to intervene
and help solve their conflicts. This organisation HR is responsible for available issue related to
the conflicting parties and hear out their problems with properly judgement and help to clear all
the problems. The major responsibility of HR manager dealing with human part of the
corporation and involves having great interpersonal skills. Hr needs to be proactive, work
complete in time, responsible for establishing the trust and confidence their whole team
member.
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P2 Analysis the personnel audit for an employee: Jane Cambridge
The strength of Jane Cambridge employees are good in using Microsoft office
word. This person doing work in proper Microsoft office and not proper knowledge
of excel spreadsheet but good in internet. This employee good in use internet
gathering all market date and analysing how many worker need in their organisation.
Using email also good giving a timely information regarding work. The strength of
this person using internet and good in use emails. These are the technical skills of Jane
Cambridge.
The weaknesses of this person is sufficient knowledge of excel so this
employee need to training this area because it is important for Jane Cambridge growth
as well as increasing their work efficiency. This employee are not experience use
specialist HR softer ware and date base so this is also the weakness and management
responsibilities to provide proper knowledge in particular these areas through with
effective training of HR softer ware.
Jane Cambridge have good in reports writing skills and good in produce
material to support presentations like innovative presentation skills, to present latest
idea business in effective way through quality of presentation. This is the strength of
this person.
The weakness of this worker have not sufficient knowledge resolving the
industrial disputes or complaints and have no proper idea how to conduct interview
and have not advising on HR issues. Jane Cambridge have no experience how to
delivering a training session. So this employees have to need improve their
communication skills with proper training. HR manager responsibility to provide
effective training in specific area and giving a proper knowledge how to resolve the
company disputes or how to solve between employees and management problems.
Training is very necessary it help to improve skills, knowledge and behaviours
of the employees so it is important aspects. This company manager have to need
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design training program framework for their worker development in particular areas.
Making some plan to teach variety of learning styles. Training and development help
to asses the skills knowledge and abilities of a company.
b) Professional development plan of Jane Cambridge
S.n
o
Learning
objective goals
Current proficiency Target
proficiency
Development
opportunities
Time scale
1 Development of
Jane Cambridge
use in excel
spreadsheet
This person is poor in
use in excel spreadsheet
as compare other work
To be able this
employee
regular
practise to use
excel
spreadsheet
Organisation
provide
opportunity to
improve their
skill in this
area.
3 months
2 Development
HR experience
specialist
Jane Cambridge
improve their HR skills
and work with whole
team member
To be able this
person guide
whole HR
department
Management
provides
proper training
to improve
their
knowledge,
behaviours of
Jane
Cambridge in
the
organisation
4 months
3 Developing
resolving issue
This person work on
resolving the issue of
industrial disputes with
effective
communication skills
To be able
communicate
with their
employees or
management
Effective
communicatio
ns skills can
giving the
right solution
6 months
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and find out
the actual
problem at
corporate
level.
and making g
good plan for
coming
opportunities
in the business
P3 Compare individual and organisational learning
Every organisations main motive to developing their employees skill,
increasing their knowledge, through effectively training and development
programmes. In other side individual learning help to improve their skills only
individual level, the importance’s of individual learning can independent of any
particular single person but not independent of all individuals. IKEA provides
training to its staff members so that they perform well and improve their knowledge.
Organisational learning
it is referred to the leaning some thing innovative from company so many worker
improve their skill from the corporation and IKEA firm also help their staff to develop their
faculty skills with new ideas. organisational learning is related with sharing their
knowledge within company. IKEA improves over times as it has experience and
create knowledge of their workers, covering all topic that could better an corporation.
This enterprise include way to increase product efficiency to increasing their
relationship with investors. It is the most important or common way to measure this
organisation learning their relationship showing their business produces more product
or services, it help to increasing business productivity , efficiency, reliability and
quality of production. This institution developing their learning rates it is affected by
individual proficiency, transformation in a organisation technology and help to
improvement their structures, routines and method of coordination. Organisation
learning is based on applying knowledge for a motive and learning from the process
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and from the outcomes. This company understand how to create the ideal corporation
learning environment and aware of how to learned.
Individual learning IKEA and their team give lot of opportunities for
discover and connection to be made by personalizing the delivering and follow the
instruction. Individuals learning help to making improving their personnel skill,
engaging and employees feel energized, to achieve success their businesses.
IKEA company providing not only organisation learning skill while giving
opportunities single learning through individual reflection about external stimuli and
sources, through the personnel improvement of single person knowledge and their
experience improve their action with other. This organisation employee learn in
individual level how to identify critical behaviours and how to solve and they also
evaluate their performance improvement. They learn how to maintain discipline in
organisation or how to developing training programs. They also learn self
management like how to manage their own work and how to handle all problems. The
goal of the individual learning become more active employees are participants in
learning process and independent learner. It help to involves conversations about
learning between the employees and the management. When worker are assisted to
delve into their own thinking and learning process and help to achieve their goal. The
main motive to individual learning to improve their own skill or develop their
personnel knowledge it is help for their personnel level growth.
Individual learning helps in personal development of person. By this way
individual become able to get more promotional opportunities in business. Whereas
organizational learning is for professional development of employees so that
individual can perform well and can contribute effectively in accomplishment of
business objectives. Organizational learning takes place in a situation when workers
get failed to meet with expectation of employer. Whereas individual learning helps
person learning from their mistakes. Individual learning is for long term development
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of person whereas organizational learning is for accomplishing short term goal of
organization.
P4 Explain requirement of continuous learning and professional development
Continuous learning is very important for improving new skills, and gaining new
knowledge, it is good for professional also they people also develop their personality
through continue learning. On a individual level , continuous learning is the constant
expansion of skills and increasing the knowledge. On a professional level, continuing
learning is about further expanding employees skills to changing environment and new
development. Individual level continuing learning defined by the practices the single
person carrying out daily to continue their knowledge. In organisation, continuous
learning is considered as enhancing knowledge of team members so that they can
perform well for growth of business. It is essential for person to learn continuously this
is better for personal and professional development of individual. IKEA Company
providing their employees effective training rather than hiring new employees which is
very costly.
It is very important of the person to learn continuously. This helps in performing
as work as per market requirement. Technologies get changed frequently continuous
learning helps the person in perform well by taking support of latest technologies. This
helps in improving performance of employees. Professional development is helpful in
improving performance in workplace by this way individual get promotional
opportunities in organization. Professional development is required to meet with personal
need of individual. This supports in gaining rewards and recognition in business.
Each firm aims to retain skilled people in workplace for longer duration and for
that they provide them training so that their learning needs can be matched.. It help to
develop their trust and employer engaged interesting in learning new skill. It is part of
saving money and continuing learning means organisation show its employees they are
worth inverting. Training programs giving a several benefits for the organisation
employees as well as customers. Training help to employee providing motivation and
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allows worker to better understand the impact their role in the business. Investing
employees also show their company cares about their continual growth and progress.
They also increasing their work efficiency and deal with customer easy way. Through
training this company also improved their customer services skills and acquire new ones.
Particular customer service training programmes focus on communication with
consumer like improving customer services through their need, want listening confirming
understanding, responding with value and organisation skills. Through effective training,
customer services representatives their ability to solve issues and decrease the number of
back calls (Flin and et.al, 2017). IKEA main motive increased their customer satisfaction
and increased their profit. This company maintain their relationship with customer and
providing quality of service through effective training their employee as well improve
customer satisfaction and customer loyalty. It is very helpful for the company retain
customer and improve their profit. This enterprise increasing quality customer services
with giving training to their employees and achieves is higher customer retentions the
acquisition of new target customer, reduce worker turnover and increased sale. Training
has a great impact on employees motivation and help to increasing the business
productivity.
TASK 2
P5 Contribution of HPW to employee engagement
The HPW of IKEA company contribute to their employee engagement in their
commitment , value goal and their objective and consciously work achieving the goal and
objective of their business (Kelly and Katz 2016 ). This enterprise focus on their worker
performance, value of their worker and they wants to contributing to their business success or
extent to which worker choose to invest their physical, metal and emotional energy in their task
and their corporation. This organisation identified and increase the employee engagement
through giving their worker friendly organisational culture, maintaining good work and life
balance also. They provide the meaning full work as wells providing support their manager.
This company establishing their relation ship with whole team member and also establish an
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emotional connection. Seniors manager also involve them clear communicate with their team
members, gathering their input and reward them means when employees believe they are treated
right , they give more of their time and creative positive energy.
This company HR manager helps to build their engagement in a business. Clear
communication of the company goal and objective from to seniors management. Building trust
through continuing open minded between management and their employees. They providing lot
of opportunities for their worker to grow and develop. Providing rewarding and recognizing
worker for their contribution. They also improving their team engagement because get rewarded
(Bolman and Deal, 2017). It helps to increasing retentions the increasing the employees talent.
High work performance help to organisation development and improve employees skills also.
IKEA also focus on their HPW their worker providing efficient training, developing leadership
skills, improving strategies workplaces planning and make a succession planning. This industry
employees work on their high performance they discuss their business or future planning with
their senior manager and implement that plain and focus on how increasing their organisation
productivity and how can achieve their target (Herrmann, and Herrmann-Nehdi, 2015). The
competitive advantage of this company evaluates the employee work performance after
providing training.
P6 Approaches of performance management
Performance evaluation is the main strength of IKEA organisation management. This
company top manager mostly estimated performance of staff members. Its is process of
conveyed to the team member at the time of their performance appraisal. Performance
assessment refer with the evaluating performance of employers ,they people providing
to them with valuable feedback and creating a positive effect on coming performance.
Worker performance depends on their working environment, job profile, compensations,
bonus, job satisfaction , company policies and new technology(Day, and et. Al, 2014).
IKEA company use different strategies and approaches for the purpose of evaluating the
performance of their worker. The some major approaches are comparative approaches it
involves the ranking of IKEA organisation employees performance with respect to that of
other in the group. Individual person are ranked on the basic of the highest to the lowest
person performer (Ford, 2014). These are the many method for comparative
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approaches. For example a group of top performers constituting 20%, a group of average
performer constituting 30%, other team of good performer comprise 30%. Finally a
peoples of low performers represent their performance remaining 20%.
IKEA organisation also use attributes approach of measuring performance it is refer with
employees problem solving skill, teamwork, communication and judgement, creativity and
innovations (Rock, 2014). This approaches main focus to evaluating worker behaviour in the
company and generating new ideas in their business. The major advantage of this approaches
measurement and the actual performance and identifying the problems of business. This
company also using behaviours approaches for measuring the performance of the employees it is
one of the oldest performance evaluating the techniques of the business or employees work. This
approach refer with a series of vertical scales for different dimension of their worker jobs.
CONCLUSION
It can be concluded that this report human resource manger develop their skill for the
growth of the IKEA company. According to this report audit personnel skill and evaluating the
employees work performance for the increasing the productivity of business. This report also
analyse the factors to and development to sustainable business performance.
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