Analysis of Automation's Impact on Human Resource Management Practices

This report delves into the significant impact of automation and the rise of robots on Human Resource Management (HRM). It explores how technology is reshaping the field, discussing the evolution of HR practices and the challenges faced by HR managers in integrating automation. The report examines the role of chatbots in customer service and analyzes job descriptions for managers who utilize both chatbots and human employees. Furthermore, it evaluates the use of diaries and machines in job design, offering insights into the changing landscape of work and the skills required in the automated environment. The study highlights the implications of automation on workforce size, employee management, and the need for technical proficiency in the evolving HR domain. The report is a comprehensive analysis of how automation is transforming HRM, providing a valuable resource for understanding the future of the profession.

Running head: HUMAN RESOURCE MANAGEMENT
Human Resource Management
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Table of Contents
Introduction......................................................................................................................................3
2.1 Impact of rising of robots on the field of HR............................................................................3
a) Discussion of how the field of HR is evolving............................................................................3
b) Challenges for the HR management that use robots in the organization....................................3
2.2 Job analysis for the application of online chat box....................................................................4
a) Evaluation of the use of diaries...................................................................................................4
b) Use of machine in job design......................................................................................................5
2.3 Job description of a manager who uses the chat bots and humans for customer dealing..........5
Conclusion.......................................................................................................................................5
References........................................................................................................................................6

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Introduction
Automation and technology are related to each other, which improves the quality of life
and business performance. Mechanization and automation in the business reduce the workforce
besides that it also reduces the working capacity of the human being (Frank et al. 2016). One of
the examples of automation in business is the rise of chat bots that communicates with the clients
in a business. This study deals with the effect of automation and mechanization on the business
as well as human resource management.
2.1 Impact of rising of robots on the field of HR
a) Discussion of how the field of HR is evolving
Rapid use of technology reduces the work pressure of human being that also discards the
necessity of the human being in the workplace (Morris et al. 2017). As for example use of chat,
bots are a big approach to automation that decreases the workload as well as the responsibility of
an HR. On the other hand, the emergence of artificial intelligence reduces the workforce of an
HR as they complete their task through the technology. Changes occur in the HR technology that
leads the HR to focus on the various fields in a business apart from the recruitment. Maintenance
of the employee insurance is another part of HRM in the recent years. However, based on the
market demand the role and skills of the HR are changing over the time to meet the business
objectives.

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b) Challenges for the HR management that use robots in the organization
Huge automation decreases the workforce of the human being as a result technology
takes place of the human being in job sectors (Spinks et al. 2017). As a result, it becomes
difficult for the HR to recruit people in an organization. There are fewer requirements for the
full-time employment in an organization due to the rapid emergence of the automation and
mechanization in the business sectors. As a result, people lose their interest to do work. Hence,
such situation is difficult for an HR to manage the employees and to reduce the employee
turnover. Use chat bots make the HR less functional as they have no need to communicate with
their clients, which is done by such chat bots technology. Apart from this such automatic
technology solves the query of the human being through communication, which is the main
responsibility of HR. As a result is a big challenge for the HR to manage their responsibilities
and existence in their professional career and
2.2 Job analysis for the application of online chat box
a) Evaluation of the use of diaries
Use of diaries is important for the employees those are attending calls in the banks call
center (Pak et al. 2017). However, the job profile includes expertise that has good knowledge in
handling the call and solving the issues of customers and clients. The applicant should have good
communication and writing skill as they have to make a note in a diary according to the
requirement of the clients, as well as they, have to put the customer's details in their diary.
Applicant should be flexible and extrovert in nature as they have to communicate with the clients
and o provide them assurance to solve their issue. Maintenance of diary will help this employee

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to make a tracker about their work and the customer’s details, which keeps a transparency in
their work.
b) Use of machine in job design
Manual handing that means the use of diary in a call center may create the error in the
work while the use of technology and automation process will make the work fast and error free
(Wajcman 2017). As for example, an employee often fail to communicate with the clients and to
solve their query in a call center, on the other hand, use of chat robots makes this process easier.
Chat robot is a computer program that communicates with clients and resolves their queries
through automation process. In order to make an effective communication and reduces the error
in the work machine should be used in the call center instead of manual handling. Therefore, it
also reduces the work pressure of the employee and makes the work faster as manual handling is
a time-consuming process.
2.3 Job description of a manager who uses the chat bots and humans for customer dealing
The manager should have the good technical skill to utilize the effectiveness of the chat
bots to communicate with the customers (Kaushik et al. 2017). Therefore, this manager should
have good communication power to motivate the employees in their work to improve their
performance. On the other hand, conversational skill and good writing are skill required to use
the chat bots for dealing with clients.
Conclusion
Use chat bots in an organization allow the organization to build automatic
communication with the clients. Chat bots is a computer program that communicates with the

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human being in business context. Hence, this type of automation in business reduces the
workforce of the employees and employees require good technical skill to use the chat bots.

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References
Frank, M.R., Sun, L., Cebrian, M., Youn, H. and Rahwan, I., 2017. Small cities face greater
impact from automation. arXiv preprint arXiv:1705.05875.
Kaushik, A.K., Goyal, A., Rohilla, P.K. and Acharya, V., 2017. Automation Impact on Indian
Steel Industry. International Journal of Theoretical and Applied Mechanics, 12(1), pp.13-20.
Morris, K.C., Schlenoff, C. and Srinivasan, V., 2017. Guest Editorial A Remarkable Resurgence
of Artificial Intelligence and Its Impact on Automation and Autonomy. IEEE Transactions on
Automation Science and Engineering, 14(2), pp.407-409.
Pak, R., Rovira, E., McLaughlin, A.C. and Baldwin, N., 2017. Does the domain of technology
impact user trust? Investigating trust in automation across different consumer-oriented domains
in young adults, military, and older adults. Theoretical Issues in Ergonomics Science, 18(3),
pp.199-220.
Spinks, J., Jackson, J., Kirkpatrick, C.M. and Wheeler, A.J., 2017. Disruptive innovation in
community pharmacy–Impact of automation on the pharmacist workforce. Research in Social
and Administrative Pharmacy, 13(2), pp.394-397.
Wajcman, J., 2017. Automation: is it really different this time?. The British Journal of
Sociology, 68(1), pp.119-127.