HR7004 Mental Wealth: Lack of Communication in the Retail Industry

This report investigates the critical role of internal communication in the retail industry, focusing on its impact on employee mental wealth. The study highlights the challenges faced by large retail companies, particularly the disruption caused by inefficient communication between divisions, which can lead to confusion, frustration, and a tense work environment. The report uses Tesco as a case study, analyzing the consequences of poor communication and its effect on employee turnover. It recommends the implementation of the Zinger model to improve communication and engagement, thereby boosting employee morale and productivity. The research methodology includes a secondary analysis of employee satisfaction data. The report concludes that effective communication is essential for employee development and mental well-being, advocating for better training sessions and engagement strategies to foster a positive work environment and improve overall business performance.

Lack of internal communication
Introduction
Lack of internal communication is one of most
common challenge for retail industry. The retail has
complex operations and function so that it is not
easy task to maintain internal communication (Huq,
2019). This challenge is mainly faced by large
retail companies within multiple division.
Inefficient communication between divisions which
can disrupt the overall business processes. Poor
communication in workplace can increase
confusion, friction, irritations and frustration which
are extremely create tense environment.
Background
Tesco is the largest retailer in UK and founded
in 1919 by Jack Cohen. However, its
performance started to decrease in their UK
operation due to lack of coordination,
communication with employees (Huq, 2019). It
has been justified that identifying the recession
issue which was started in 2008. The reason for
such problem as determined by manager such
as lack of internal communication between
operational and marketing department
Results
it concluded that communication plays important
role within retail industry. It is helping for staff
member to improve own metal wealth and also
gain more opportunity in term of growth or
development. an effective engagement strategy is
motivating the staff member to engage with their
colleagues. HR has provided the better
compensation and reward on the basis of their
performance.in this way, employee can establish
the better coordination with potential staff
member in order to resolve their queries.
Analysis
Retail industry plays a significant role as
contributed about 12% of economy output. This
sector was affected and felt the negative impact
of poor communication among customer, staff
member and manager (Jakubiec,
2019).Consequently, retail sales fall and business
close or shut down. In current scenario, lack of
internal communication and employee’s poor
satisfaction are considered as highly debateable,
as putting more efforts in secondary analysis
Recommendation
The retailer such as Tesco as found the respective
fulfilment in context of workplace motivation. It
became easier for staff member to uplift the
potential customer changing expectations. In this
way, it has recommend to organise or conduct
better training session for staff member where
they can improve poor communication and also
maintain their own mental wealth.
Hypothesis
Human resource management have suffering from
the high turnover in term of employee sales. The
retailer have need to make proper implementation
plan which help for developing the better
engagement strategies. Afterwards, it can easily
identify the overall performance, efficiency of staff
member that support for regain mental wealth
Objectives
 To determine the importance of communication in the retail industry.
 To implement suitable strategies to improve mental wealth of staff
members.
 To identify lack of communication threats and risk within
organization.
 To evaluate lack of communication affect on mental wealth for
employees.
Methodology
In this research study, it is based on the poor communication among different
staff member in the workplace. Thus, it will be affecting on the mental wealth
of employee within retail industry. Investigator has chosen secondary analysis
on peer review of employee satisfaction or dissatisfaction due to poor
communication
Model
The retailer need to implement Zinger model in context of engagement. It
help for improving the poor communication among staff members. This
model is basically used for achieving desirable goal and objective.
REFERENCES
Huq, J.L., 2019. Conditioning a professional exchange field for social
innovation. Business & Society. 58(5). pp.1047-1082.
Jakubiec, M., 2019. The importance of internal communication for
management of an organisation. Zeszyty Naukowe. Organizacja i