Impact of COVID-19 on Business Activities and Employee Morale

This report investigates the impact of COVID-19 on business activities and employee morale, specifically focusing on the Emporium Hotel South Bank. The study examines the extent of job satisfaction during the pandemic, the role of financial factors in employee morale and dissatisfaction, and the effects on hospitality operations. The research employs a quantitative method with a questionnaire and a sample size of 30, analyzed using thematic analysis. The report addresses research questions regarding job satisfaction, financial impacts, the impact of COVID-19 on hospitality, and strategies for employee retention and motivation, as well as the impact of service standards. The literature review covers job satisfaction, financial factors, and the impact of COVID-19 on hospitality operations. The report concludes with recommendations for improving employee retention and motivation, providing valuable insights for businesses navigating the challenges of the pandemic and beyond.