University Project: Diversity Management in the NHS and Policy Impact

This project delves into the critical topic of diversity management within the National Health Service (NHS), focusing on the impact of NHS policies on diversity and inclusion. The project begins with an introduction outlining the significance of diversity in healthcare, particularly within the NHS, and its aims to analyze the effects of diversity management on NHS operations. A comprehensive literature review examines existing research on diversity management, its benefits, and the role of policies in promoting equality. The methodology section explains the use of secondary research to gather and analyze relevant data. The findings and discussion sections present and interpret the data, highlighting the challenges and successes of diversity initiatives within the NHS. The project concludes by summarizing the key findings and offering insights into the future of diversity management within the NHS. This project is a valuable resource for students and professionals interested in understanding and improving diversity and inclusion within the NHS. You can find similar projects and other resources on Desklib.

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Business Management Leadership
and Project

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Contents
Project Title.....................................................................................................................................3
Abstract............................................................................................................................................4
Introduction......................................................................................................................................5
Literature Review............................................................................................................................6
Methodology..................................................................................................................................12
Findings and Discussion................................................................................................................13
Conclusion.....................................................................................................................................16
Appendices....................................................................................................................................17
References......................................................................................................................................18

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Project Title
The title of the project is related to the impact of diversity management and the impact of policy
on diversity and inclusion

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Abstract
This project has been discussed about the different aspects related to diversity and its impact on
the National Health Service. As the NHS is a centre that provides the treatment services to the
people of the UK. The diversity is one of the important aspects that affect the services of NHS
and it maintains the overall inclusion and diversity in the business of treatment. The project has
been included the overall introduction of the topic and the review of different authors on the
particular topic of research. The different methods used to collect data based on the topic of the
project has been briefly discussed in this overall project.

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Introduction
The report is based on the particular topic that is the impact of diversity management on NHS
and the impact of NHS policy on diversity and inclusion. The diversity manages the overall
process and improves the services of NHS by including the several national programs and to
implement the NHS workforce disability equality standard. The report is based on the analysis of
the effects of diversity on the working process of NHS and the use of policies of NHS to analyse
the diversity and inclusion. The concept of diversity is too important in the working process of
NHS. As almost 20% of people working in NHS belongs to the black, Asian and minority
background (Kirton and Greene, 2015). The main aim of the service centre is t provide better
services and care to the patients. The report has been discussed about the several views on the
NHS policies to understand the concept of diversity in this process. The different methods that
are used to collect data based on the topic are also important in this overall project. The
secondary method will be briefly used in this research project to collect and analyse the data.

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Literature Review
Diversity Management
As per the Mor Barak, (2015), the term diversity management in NHS means to promote the
employees by taking necessary actions and steps by the organisation. The diversity management
is required for the employees as they are the one to give the higher quality of care to the patients
and to achieve that the company or the organisation have to take care of the employees first.
DIVERSITY IN NHS means to take care of the needs and desires and wants of the employees
and the workers at a workplace, by knowing about the differences and recognising the values
through inclusion regardless of the caste, colour, gender, age limit etc (Ashikali and Groeneveld,
2015).To promote personal, fair health system NHS has established a council named as Equality
and Diversity to bring people and organisation together.
The corporate structure of different companies may differ from other organisations. Diversity in
a workplace is an important part as it helps the company to fulfil the needs and desires of the
customers by coping up with other companies of similar backgrounds. Diversity Management
helps the company or an organisation to create a safe and positive environment for the workers at
the workplace where the most important thing kept in mind while working is to take care of the
individual differences and their similarities (Rice, 2015). This all is done to achieve the targets,
goals and aims of the particular organisation. Diversity management has many advantages like it
develops creativity and different innovative and new ideas among the workers. It gives the
knowledge of the local market that helps in making the business successful and profitable. It also
means higher quality.
Impact of Diversity Management
The diversity is too important in the process of NHS as NHS mainly works for the betterment of
the patients and it only achieved after the achievement of the various aspects of the diversity.
Developing a diverse workforce is too important as it gives helps to achieve the proper

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satisfaction of employees. By the diverse workforce, the patients get ensured by receiving high-
quality care from the staff of NHS. It is important for the NHS to manage the different diversity
tactics to give proper care to the patients (Benschop, et al., 2015). The organization need to hold
the principles of equality and inclusion for the proper development of a leadership community
which is too effective in the overall process. As all know that diversity and inclusion that
improve the health and also improve the experience of the patients. Diversity management
manages the overall experts to improve the innovation of the workforce.
Equality and diversity are important in NHS England to maintain the overall health services and
ensure the patients to provide proper care to the patients. But the NHS faces several challenges in
maintaining the diversity in the organization. The culture of the NHS needs to be sustained in the
business environment along with the core values in the constitution. As the constitution of NHS
includes dignity, compassion and inclusion (Pringle and Ryan, 2015). In the process of diversity
management, the several aspects are involved that includes the process of providing care to the
patients. A diverse workplace helps the organizations to understand the overall demographics
and their moves. A diverse workplace provides support to the organizations to manage the
overall culture of NHS (Kim, et al., 2015). Customer satisfaction is essential for every
organization and it can be attained by the NHS after managing the diversity in the organization.
As the concept of diversity management is a strategic business objective that increases the
capacity of the organization in a workplace in which employee contributed to achieving the
desired goal of the business. It has been analysed that diversity management is responsible to
maintain the high-performance in the business activities and functions. By managing the
diversity management, all the key issues arise in the business get resolved and awareness and
ethics get promoted in the business (Bieling, et al., 2015). The various cross-cultural differences
also get reduced from the workplace by improving the several aspects of the business by
diversity management. Diversity provides several advantages to inspire creativity and innovation
for the several perspectives of the culture. The business of healthcare becomes more profitable
and competitive (Johns, et al., 2012). It manages the overall marketing process of the business by
including various perspectives. Diversity is responsible to add the value to the organization and it
improves the better customer service. This gives genuine reflection and fulfils the customer
needs. This process is responsible to increase the opportunities in the workplace.

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The promotion of diversity is important for the business and it can be done by using the various
process like create diversity-friendly policies, provide diversity training, reassess employee
benefits and it build diverse teams. The efforts are also measured in the overall process of
diversity management (Razum and Spallek, 2014). By the management of diversity, it involves
the entire top management team, it adopts the overall organizational structure, it creates a formal
project plan and it changes all HR initiatives to include diversity. To make the proper diversity in
the workplace, the organizations consider several aspects in the workplace like the organization
needs to empower the staff, avoid unconscious prejudice and be accommodating.
The diversity and inequality are responsible to create several issues in the workplace as diversity
involved several issues in the workplace and it can be solved by empowering the staff, by
establishing corporate guidelines and by using the unity process. NHS implement the diversity in
the business by using the several processes of the business like it involves each and every person
of the business and makes them able to interact with each other. By implementing diversity, the
organization earns profits and make the business sustain in the market (Choi and Rainey, 2014).
The diverse workplace provides several benefits to the workplace and NHS achieves several
advantages after implementing the diversity in the workplace. The main benefits achieved by the
diversity includes talent, skills and experiences, it grows the talent pool, improves employee
performance and it also creates innovation in the business.
The diversity management is too important for NHS and several other organizations to make the
employee able to interact with each other and they able to understanding across cultures for the
definite process. NHS achieves better financial performance by achieving the different aspects of
diversity (Wistow, 2012). The social interaction gets improved by increasing the diversity in the
business. Diversity management improves its productivity and profitability by adopting the
tactics of diversity management. By this NHS improves its performance in the market of the
healthcare and ensure the patients so that they get proper care by the organizational services.

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NHS Polices
NHS adopt several policies to ensure the diversity and inclusion in the business to manage the
interaction among the employees and the patients. For managing the equality, diversity and
inclusion the organization need to adopt several rules and policies to get better outcomes in this
particular process. The main priorities of NHS to support the organization in the diversity and
inclusion includes to develop the capacity of managing diversity and inclusion by arising the
national partner's programme., work properly with the regional equality networks, it implements
the NHS workforce disability equality standard, it improves the gender equality and provide
equality for the staff and patients (King, et al., 2012). The NHS adopts several polices to manage
the diversity in the workforce and improves the proper care to the patients. The different policy
statements provide help to the business for getting better results in diversity management.
Commitment to equality is one of the major policies used to maintain equality to opportunity. As
in this policy no service, no user or future employee does not affect the treatment as per the age,
disability, gender reassignment, marriage or civil partnership and sexual orientation. The various
provisions of the policy are involved in this process. So, any individual feels the subject to
discrimination which has the right to the formal complaint as per the proper policies.
The other important policy used by NHS to implement successful diversity is under-represented
groups. People from underrepresented groups encourage the application for training and
employment opportunities. This makes the proper equal terms of jobs and promotion. The
different lawful exemptions are used to fulfil the specific requirements of the people. The
unnecessary barriers can be removed from the process to create the various needs for
underrepresented groups (Allen, et al., 2012). NHS follows the equality act for maintaining
equality among the patients and employees as inequality creates various problems in the
workforce of the organization. There are various policies used to promote the business in the
workplace like NHS. The common policies adopted by any organization includes hiring policies,
training, input and management. All these policies are essential for proper diversity and inclusion
in business activities and functions. Diversity training teaches the staff to get benefit from many
diverse backgrounds and the training also includes several legal implications related to the
diversity in the workplace. The training policies teach the employees to work together and
reduce the differences.

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The hiring policies include the federal laws which make the discrimination illegal against age,
race, religion or ethnic backgrounds. By applying these laws, the hiring policies of the company
gets changed and employees are hired based on the experience and proper qualification. To
promote the inclusion in the business, the several management tactics are used the policies
related to the diversity is responsible for the better inclusion. The role of management relates to
the promotion of diversity in the workplace (Cukier and Smarz, 2012).
The organization determine the process of diversity and tolerance by asking the input from the
employees as they suggest better aspects related to the management of diversity in the
workplace. This help to measure the effectiveness of diversity policies. These policies are made
to maintain equality in NHS or any other organizations so that the patients get proper care and
treatments. Due to the proper diversity, employees get motivated and work properly in the
business (Manthorpe, et al., 2018). The overall management system gets proper by using laws
and policies. The organizational actions help the organization to promote inclusion among
employees. By this promotion, the overall goals of the company also get achieved.
The policies include several principles to implement in the workplace as this is too different from
some other aspects. Diversity initiatives are applicable but it is limited to the practices and
policies of the employment and others (Seeleman, et al., 2015). All the essential process gets
implemented by the use of diversity policies as the proper maintenance of diversity only
becomes possible by using legal acts and policies. It has been identified that these policies are
too important in the overall process and it gets affected by the use of these policies in the
working process of the organization. The NHS adopt these policies to gain several competitive
advantages in the workplace. The patients get satisfied with the proper diversity management in
the organization and it is all become possible by using legal ethics and policies. This is included
as one of the important issues faced by several organizations. This highly impacts the overall
process of diversity and inclusion. But it also includes the unique challenges for the different
diversity trends.
NHS diversity included several characteristics which include age, disability, sex, race, religion
and gender reassignment. The diversity concept is too important and effective in the overall
process and it improves the overall care provided to the patients in the NHS. NHS policies are all

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made in the favour of the patients and to achieve the better satisfaction of the patients and
improve the employee motivation (Priest, et al., 2015). Workplace inclusion is too important for
the business to manage the equal rights of the people. Along with the organizations, diversity
also impacts the different aspects of society and improve the living standards of the people. The
cultural aspects can also manage by using diversity and it creates proper management in the
overall environment. The several creativities get increased in the overall process of the
management and NHS get several profits by the overall process (Ellwood and Garcia-Lacalle,
2015). Employers achieve several solutions by using the policies of diversity.

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Methodology
The methodology is one of the important process used in the project to collect the data and
analyse the data based on the topic. It has been analyzed that the methodology includes several
aspects and give better information related to the project topic (Jackson, 2015). The methodology
includes the procedures to analyse the topic in a proper manner. In this project, the secondary
research has been used which is one of the best types of research to collect the relevant data of
the topic.
As the topic is related to diversity management so the previous studies are used in this project to
analyse the impact of diversity in organizations. Secondary research involves the summary of the
previously existing research (Taylor, et al., 2015). Sometimes, secondary research uses the
primary research sources of data for analytics. Secondary data includes the quality data that gives
relevant information based on the topic. The secondary research includes the qualitative
information that only includes the non-numerical data. The information of secondary research
taken by the government departments, organizational records and many more other processes.
The gathering of information is essential for the process of methodology and it can be gathered
by the previous studies. Secondary research is mainly used to check that primary research is
correct or not. The existing data are summarized in this process which also increases the
effectiveness in the research (Thomas, et al., 2015). The secondary research includes both
qualitative and quantitative data. As it has been analyzed that qualitative data achieved by the
newspapers, magazines and interviews while the quantitative data obtained by the surveys and
financial statements.
Secondary research is much better as it is cost-effective and it includes real data based on the
topic. The real information is much better to analyse the topic and the topic of this project needs
proper analysis as it is based on the diversity management impact on NHS. After collecting
information, the analysis of information is also necessary which is done by the descriptive or
statistical analysis (Yanow and Schwartz-Shea, 2015). The qualitative data analyzed in a
descriptive manner and quantitative data analyzed in a statistical manner.