Investigating Mobile Technology's Impact in the Telecom Sector

This report examines the impact of mobile technology on the telecom sector, with a focus on consumer satisfaction. It explores the importance of mobile technology, its development, and the various technological platforms and software used, including 4K video recording and 5G connectivity. The report also investigates how different types of companies and businesses utilize mobile technology, particularly within the telecom industry, using Vodafone as an example. Furthermore, it assesses the effectiveness of mobile technology as a business tool, analyzing its relationship with both early and newly emerging theories. The study highlights the benefits of mobile technology for enhancing customer satisfaction, while also addressing the challenges faced by companies. Finally, the report offers recommendations for mobile technology strategies aimed at improving consumer satisfaction within the telecom sector, using Aston Martin as a case study.

DIGITAL BUSINESS AND NEW
TECHNOLOGIES

Table of Contents
INTRODUCTION...........................................................................................................................2
Main body........................................................................................................................................2
Topic............................................................................................................................................2
Aim...............................................................................................................................................2
Objective......................................................................................................................................2
Importance of topic......................................................................................................................2
How this topic has developed......................................................................................................3
Description of technology utilized in current topic and what it is used for.................................3
Technological software and platforms used in topic...................................................................3
Types of company and business use technology.........................................................................4
Mobile technology is used as business tool and is this effective.................................................4
Relationship between digital technologies and both early & newly emerging theories..............5
CONCLUSION................................................................................................................................7
REFERENCES................................................................................................................................8

INTRODUCTION
Digital business is one that utilizes technology as an benefit in their internal as well as
external operation. New technologies had a profound effect on businesses activities and
procedures. The current study is based on specific topic that is impact of mobile technologies
utilize within Telecom industry for clients satisfaction. It explains the importance, development
and technological platforms used in topic.
Main body
Topic
“To investigate the impact of mobile technology use in telecom sector for consumer
satisfaction”. A case study on Aston Martin.
Aim
The aim of this study is to identify the impact of mobile technology utilize in telecom
sector to provide customers satisfaction.
Objective
 To develop understand about the concept of mobile technology
 To determine benefits of mobile technology in Aston Martin
 To identify the challenges face by company while using mobile technology
 To recommend mobile technology strategies to Aston Martin with regards to
enhancement of consumers satisfaction.
Importance of topic
Mobile technology is the current topic of this study it is used by many companies for
several purposes. In recent time, it is very important to use mobile technology as it helps to share
personal & professional information in timely manner (Román, Rodríguez and Jaramillo, 2018).
One of the most essential uses of this technology is that they assure data safety. Most companies
and peoples can easily communicate with other individual in effective manner. This technology
is important because it makes users feel more secure with every field in life for both business and
personal reasons. The importance of this technology is that it helps to use in emergency cases

safe lives in cases of accidents and other related problems. Especially in corporation world,
significance of mobile technology cannot be overemphasized; manufacturers depend solely on
this technology on satisfying consumer’s needs.
How this topic has developed
Mobile technology is form of technology that is typically utilized in cellular
communication and other related aspects (Shaw and et.al., 2019). The development of this
technology began with utilize of two way radio & evolved to current state of prolific tablets,
smart phones and other mobile devices. It was invented as early as 1940s when engineers
performing at AT&T developed cells for mobile phone base stations. Very first mobile
technology was not really mobile cell at all they were two way radio that permitted individual
like emergency service and consumer services to communicate. It becomes a part of human life
that play vital role while using it as communication tool for data and info sharing. It can be said
that after development of cellular concept different mobile technologies are evolved.
Description of technology utilized in current topic and what it is used for
4 K video recording technology is used in mobile phone, it downscales to super sharp
1080p Video. It is one of the best technology utilize for recording video calls in which individual
record, share and edit videos (Lee and et.al., 2020). With the help this technology people can
record videos for using information in future. Along with this feature users also take advantage
of another thing. It has better resolution, excellent pixel density and moreover has more detail in
video that person record. With this technology people can zoom in on specific spot which is
where higher resolution can come into play. 5G connectivity is another technology used in many
mobiles for connecting with friends, family and other individual. It will cater faster connectivity,
improve user personal experience and promote penetration of latest technologies into mobile.
Technological software and platforms used in topic
Wideget pad is one of the best open sources software used in mobile, it utilize web
technologies like HTML and JAVA Script to offer a multitude of sources like source code
editing, distribution and versioning. It allows mobile applications development platforms for
iOS, android and web. Along with this software, HTML5 is the modern version of hypertext
markup language, code that defines web pages (Junxuan and et.al., 2018). It is three types of
code, HTML which cater structure, Cascading style sheets that take care of presentation and

JavaScript which makes things happen. It is especially used for presenting and structuring
content on worldwide web consortium. The aim of this software is to improve language with
help for latest multimedia and other unique features to stay language easily readable by users and
consistently comprehend by devices or computers.
Types of company and business use technology
Mobile phone technology is used by many companies and businesses for communication
with consumers, suppliers, distributors, workers and other stakeholders. Here, Telecom company
like Vodafone firm use this technology within its business in order to satisfied the need of
customers and response queries in timely manner (von Helversen and et.al., 2018). By using this
advanced technology organization can communicate with target market or buyers to take their
precious review as well as feedbacks from them. While utilizing mobile technology management
is able to make further changes according to their clients requirement as it help to provide
appropriate satisfaction which in return increase sales and profit margin rather than before. After
selling their cars consumers service department with the help of this technology can easily
interact with product users and take their feedback regarding quality and services of goods.
Mobile technology is used as business tool and is this effective
It can be said that mobile technology is used as business communication tool because it
help to gather and share essential information (Nyström and Gugenishvili, 2019). While using
this technology companies gain many benefits as it help to connect with target market, identify
their need and expectations towards firms operating within Telecom industry for producing the
best cars. It caters management capability to interact effectively and respond quickly to
consumers queries. It is one of the best and most effective business tool that can enhance clients
satisfaction level rather than past few months which really work for increasing productivity and
sales as well.
Relationship between digital technologies and both early & newly emerging theories
Digital technologies allow immense amounts of data or info to be compressed on small
storage devices that can be effectively transported and easily preserved. It considered as
electronic systems, tools resource and devices that generate, process and store important data for
long period of time in systematic manner. Social media, multimedia, online games and mobile
phones are the best examples of digital technologies used by Millions of people around the world

(Ardolino and et.al., 2018). There are varied types of digital technologies arise in the world such
as eBooks, digital television, music, smart-phones and selling & buying online. It is used to
improve communication, content management, collaboration and to manage analytics data as
well as consumers queries in effective manner. In recent time, it is really very essential to use
digital technologies in context of business world because it enhance company practice rather
than before and increase operational efficiencies. By investing in digital technologies
organizations can on face of it, it highly cost effective decision as it helps to streamline
procedures, improve productivity level and save money as well.
It can be said that present technologies are playing vital role in business environment as it
help to communicate with varied stakeholders such as workers, employees, leaders and
managers. With the help of current technologies management creates positive environment by
guiding applicants effectively (Park, El Sawy and Fiss, 2017). While further technologies play
the most important role in environment of business as it strength organizations and make them
able to reach at global level which turn into increasing productivity and profitability level.
Importance-
Digital technologies had a strong relation with old & newly emerging theories on
management and business practices as well as structure. For example, in past few years digital
technologies are only used to maximize profitability. It utilizes to explain factors that shape
innovation and impact of technology on culture. Most old theories of technology help to improve
the business practices and operational structure that is quite beneficial in every term of success.
Digital technologies are the base of business growth and enhance management activities in
positive manner rather than before. In current ear, it is used to communicate with stakeholders
such as consumers and workers along with operations management. Today’s newly emerging
theories of digital technologies point to historical proof that technological innovation often caters
rise ton new scientific areas and emphasizes essential role that social network and cultural values
play in shaping it (Akgül, 2018).
Digital technologies work effectively in newly emerging situation or theories that affect
management and business practices. To become global leaders in specific market sector
organizations had work hard and perform with smart business tools that help to achieve set aims

as well as objectives. In competitive environment it is quite difficult to sustain for longer period
of time and retain consumers with business. But with the help of digital technologies it is very
easy to manage everything. By using advanced and effective technology such as social media
management were able to communicate with target consumers and determine their needs before
offering products or services to them. It allows workers to interact with specific group of people
and gather more data about their preferences which is beneficial in term of increase clients
satisfaction and profit margin. Successful companies are embracing technology to develop digital
workplace that improves enterprises structure in effective manner (Attaran, Attaran and
Kirkland, 2019). It can be said the digital technologies relationship with old and newly emerging
theories will is highly valuable for company’s practices as well as management structure. It
always used within corporate sector for commercial purpose and growth of businesses in
competitive environment.
The world is modifying and requirements for individual entering into this ear are
different than they have been in earlier time period. In recent time, consumers preferences are
changed they follow current market trends. They are facing entirely unique world than
generations before. This ear of people differs in many ways, but one thinks which stands out is
that they have more access to technology than previous generations. People prefer to use social
media sites for shopping purpose and communicate with others. They like to spend more time on
digital technologies for several reasons like take purchase decision instead of standing outside
outlet in wide queue that may be consume time. It impact on management practices and business
performance in positive way as it help firms to gain attention of target market quickly that will
help to become global leader in business world. When companies fail to embrace digital
technologies, them it will fall behind their rivals who do select to embrace it. It can lead to
reduction in profitability, decrease sales and downwards trend that can be complex to revert.
Systems management theory is considered as newly emerging concept on business
practices and administration structure which offers alternative method to plan and manage of
companies (Dalkir, 2017). It proposes firms like human body consist of different elements that
work harmoniously so that wide system works optimally. Digital technologies help effectively in
enhancing business power to manage their existing systems with this theory. According to this
concept, growth and success of companies depends on varied key components such as

interdependence and connections between several subsystems used to communicate employees.
Digital technologies also play vital role in context of same as it help management to
communicate with staff in ethical manner. Systems management theory and digital technologies
both work towards increase operational and functional efficiency. So it can be said that both are
related to each other as it strengthen brand image. Workers are one of the most essential
elements of a organization. Other components crucial to growth of businesses are departments,
teams and workgroups. With the help of digital technologies such as mobile or smartphones
management can communicate with staff and take their opinion as well in context of
implementing plan or production strategies.
With digital technologies it is easy for management to handle varied operations such as
marketing. They can promote specific items or services within specific market in order to gain
attention of local people and retain the potential consumers. It aid automate each phase of
companies procedures leveraging intelligent automatic natural language processing, robotic
process automation alongside other cognitive technologies. With mobile technology staff and
management can work together, they can manger one or more tasks on timely manner that is
really quite effective for organizations progress. Embracing complicated digital creation can be
concern for many enterprises and therefore they can select to do nothing. Doing this from fear of
difficulties of implementing digital technology cannot permanently damage a firm’s ability of
success in the future.
CONCLUSION
From above analysis it can be said that digital technologies such as mobile enhance their
business performance and productivity level more than existing rivals among same sector.
Vodafone used mobile technology in order to satisfy the needs of consumers and take their
reviews regarding products.

REFERENCES
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