Performance Appraisal's Impact on Employee Growth: A Study

This research project investigates the impact of performance appraisal on employee growth, focusing on a case study of the Strand Palace Hotel. The report begins with an introduction that outlines the research's overview, background, rationale, research problems, aims, objectives, and research questions. Chapter 2 provides a comprehensive literature review, examining existing research on performance appraisal, its impact on the workforce, and various strategies for its implementation. Chapter 3 details the research methodology, including the research philosophy (Interpretivism), approach (Inductive), and research choice (Qualitative). Chapter 4 presents the data analysis, findings, and discussion related to the research questions. Chapter 5 concludes the report with recommendations and anticipated limitations. The study aims to identify how performance appraisals influence employee development, satisfaction, and overall growth within the hotel. Key areas include the strategies for performance appraisal, the impact on workforce, and the implementation of the performance appraisal system within the hotel. The research utilizes a Gantt chart for project specification and addresses several research questions to achieve its objectives.

RESEARCH
PROJECT

Table of Contents
TITLE:.............................................................................................................................................3
CHAPTER1: INTRODUCTION.....................................................................................................3
Overview of the research............................................................................................................3
Background of the topic..............................................................................................................3
Rational of the research ..............................................................................................................4
Statement of research problems..................................................................................................4
Research aim ..............................................................................................................................4
Research objectives.....................................................................................................................4
Research Questions.....................................................................................................................4
Project specification....................................................................................................................5
CHAPTER2: LITERATURE REVIEW..........................................................................................7
CHAPTER3: RESEARCH METHODOLOGY..............................................................................9
CHAPTER4: DATA ANALYSES, FINDINGS AND DISCUSSION.........................................11
CHAPTER5: CONCLUSION, RECOMMENDATIONS AND ANTICIPATED LIMITATION
........................................................................................................................................................23
Conclusion.................................................................................................................................23
Recommendations ....................................................................................................................24
Anticipated limitation................................................................................................................24
REFERENCE.................................................................................................................................25

TITLE:
“To identify the impact of performance appraisal for the growth of the employees”. A
study on strand palace hotel.
CHAPTER1: INTRODUCTION
A performance appraisal is one of the key concept in the existing business world. It s
very important for the organisations to concentrate on the growth and development of the
employees by providing them review of their performances for the task performed by them.
Thus, the performance appraisal is the useful function of the human resource management where
the focus is place on the growth and development of the employees in order to understand the
potential of the individual for future growth and success. Therefore this research will identify the
impact of performance appraisal for the growth of the employees. Under this, the research aims,
overview, objectives, questions, specifications, etc. will be taken into consideration.
Overview of the research
This research has been conducted because the concept of performance appraisal is highly
increasing. It is very important to know that employees are working as per the expectation of the
organisations. The Hospitality industry is very dynamic and it is strongly impacted by the
external forces. For instance, the increasing use of technologies has created a positive impact on
the hotel to adopt the advances technologies. By adopting such technologies, the company is able
to improve the functions and operation wherein the performance of employees are important to
evaluated. This is important to ensure that the employees are able to deal with the changes in the
external business world and are highly flexible to adopt the changes. Apart from this, the
customers are highly dynamic in nature and their needs and requirements changes very quickly.
In order to deal with these changes the performances of the employees is required to be
appraised. By doing this, the employee remain motivated and helps in accomplishing the
customer requirements by adopting customisation and personalisation. If employee will be
appraised then they will remain motivated and the changes can be easily handled and managed.
Background of the topic
The selected topic for this research is “To identify the impact of performance appraisal
for the growth of the employees.” A study on strand palace hotel. This topic has been selected
because Strand Palace is one of the best hotel of the UK. It is very old as well, the business was

commenced in year 1909 and the hotel is still enjoying the good brand recognition and have
strong team of employees. The employees of the hotel are highly satisfied with the working style
and so it has became important to analyse that how performance appraisal concept is enhancing
the growth of the employees in the hotel. This topic will focus on the different strategies which
creates positive impact in minds of the employee and improves their skills and abilities.
Rational of the research
The research has been conducted on the topic “to identify the impact of performance
appraisal for the growth of the employees”. A study on strand palace hotel. The rational or idea
behind conducting the research on this topic is to know the significance and concept of
performance appraisal. Due to increasing competition, the Strand Palace hotel needs to modify
various things within the hotel including the interior, designs, menu, dishes, etc. So for this
purpose, they need to retain the expertise and skilled employees who can contribute towards the
benefit and attainment of business goals and objectives.
Statement of research problems.
The problems which will be faced by the investigator in research has to be concluded.
This is because so that the researcher will frame proper solutions to the problems which may be
faced while conducting the research. During the past research, the problem has been faced of
poor climatic conditions and through this the time period of research has been increased. So now
researcher will use the places such as malls and restaurants where large number of respondents
can be tapped and research can be completed on time.
Research aim
“To identify the impact of performance appraisal for the growth of the employees”. A
study on strand palace hotel.
Research objectives
 To study the concept of performance appraisal.
 To analyse the impact of performance appraisal on the workforce in Strand Palace hotel.
 To determine the strategies of performance appraisal in Strand Palace hotel.
Research Questions
 Do you know about the concept of performance appraisal?

 What will be the impact of performance appraisal on the workforce in Strand Palace
hotel?
 What are the strategies of performance appraisal in Strand Palace hotel?
Project specification
Gantt chart: The Gantt chart is the graphical representation. In this, the different
activities of the management are displayed on bar graph and each activity has certain time is
shown against them. It helps the researcher in completing the research on time.

CHAPTER2: LITERATURE REVIEW
A literature review or narrative review is defined as broad summary of the early research on a
particular topic. It is a scholarly paper which involve the current knowledge with substantive
findings. Literature review make a theoretic base for the research and help the author to get to
know about the research . This portion of research show an essential role because it described
how the planned research is related to preceding research in statistics. This literature review
shows originality and the connection of research problem.
To study the concept of performance appraisal
According to Patricia Lotich (2018) Performance appraisal is considered as the regular
review on the performance of employee and also the performance of organisation. A
performance appraisal evaluate the over all skill of an employee and its achievement and
growth. Performance appraisal use by an organisation to provide big picture feedback on their
work and justify pay increase and bonus as well and the termination decision also (what exactly
is a performance appraisal, 2019). This performance appraisal can be conducted at any point of
time but tend to be annual, semi- annual or quarterly.
The primary purpose of performance appraisal is get to know about the worth and
contribution of an employee in organisation. In performance there are various important factors
include that is attendance, efficiency, attitude, amount of work, quality of work there are just a
few important factors.
Performance appraisal system help Strand Palace hotel. To properly identify the the
performance of employees in proper manner and also identify the area where the employee is
lacking. It work effectively for Strand Palace hotel. With this context, place the right employees
for the perfect jobs according to the skill in an particular area. Performance appraisal work

effective in find out area which required to improve. Manager of Strand Palace hotel Can also
use this information to provide constructive criticism of the way employee perform their work.
To analyse the impact of performance appraisal on the workforce in Strand Palace hotel.
According to Barbara Richman (2015) performance appraisal not provide profit only to
the employee but its provide profit to the organisation as well. with help of performance
appraisal organisation find out the area of strength and opportunities that will provide the profit
(Employers can increase effectiveness of performance appraisal process, 2019). It provide the
positive impact on organisation which is mentioned below:
Identifying the area of strength: the result of performance can be measure in term of
identified an strong performance across all employees by department. Standardized performance
evaluation allow the Strand Palace to collective, calculate and analysis result to show that
where the performance is strong. These field of strength than can serve as benchmark and
opportunities for sharing of best practices for other area of organisation.
Identifying the training need: performance appraisal give great impact on organisation
in term of identifying the training need in organisation. In Strand Palace evaluating the result
of performance appraisal will helpful in identify the area where training is required. After the
performance appraisal Strand Palace can identify the overall performance of an employee and
observe the area where employees are required training. According to the performance of an
employee in organisation training is provided to its employee's . This training helpful in boost
employee competence and performance.
Leadership development and succession planning: with this context the manager of
Strand Palace can develop and engagement of offer by providing opportunities to exercise their
leadership competencies or build skills. In organisation performance appraisal is serve as input
for its succession planning by identifying employee with there specific skill that the Strand
Palace will know it will required in the future due to retirement and turnover.
To increased in the use of performance according to this manner than it important that
appraisal should be standardised and that appraisal result should be reviewed. Analysed to
identify competencies and development needs across all departments.

To determine the strategies of performance appraisal in Strand Palace hotel
According to Shraddha Bajracharya (2018) performance appraisal is a way of evaluating
the performance of an employee in certain period of time and find out the ways to improve the
performance of an employee (Performance Appraisal Methods, 2019). In this there some
strategies of performance appraisal which is mentioned below:
Communication company goals: an employee can not achieve company's goal and
objective if there is no clear communication between an organisation and its employee. In this
Strand Palace outline the goals by using its goal tracking software, make the chart within an
organisation by sending out an email, holding meetings. Best strategy of performance appraisal
is clear communication among the organisation and in its employee.
Use peer review: this is considered as the one another way of effective performance
appraisal to utilize the review of peer this is also known as 360 – degree reviews. In Strand
Palace peer review are useful because they allow the co worker to appreciate other co worker
and highlight positive part of their performance. This is also effective in point out the area
where improvement is required. This work effectively in Strand Palace for making the better
relation with employee's and help them to work together.
CHAPTER3: RESEARCH METHODOLOGY
Research methodology is a scientific procedure which is used to identify, select, process and
analyse information about a specific topic. It allows the researcher to effectively evaluate their
researching overall validity and reliability. In it, researcher able to study about the various
methods which helps researcher to find the problem along with logic behind them. These are
described below:-
Research philosophy: It is an important part of research methodology as it is assist the
researcher that which approach should be adopted and why. There are various various research
philosophy methods but in this topic Interpretivisim theory will be applied because it will help
the researcher to evaluating the information in effective manner and also assist them to arriving
of appropriate conclusion of the topic.
Research Approach: There are three types of approaches includes Deductive, Inductive,
and Abductive approach. The Deductive and Inductive approaches are considered best

approaches used by researcher to collect quality and in-depth information about the study.
According to the topic, inductive approach is more suitable because it will help researcher to
collect proper information about the topic and gain better outcomes for further research.
Research Choice: There are basically two types of research which is qualitative and
quantitative. In qualitative research, researcher focus on the groups discussion, telephonic
interview, and detailed survey with free text responses. Whereas, quantitative research is used to
collect information in number, facts and figures. These both are important but according to this
topic, but qualitative research is more beneficial as it will helps the researcher to identify
accurate response from selected respondents.
Time Horizon: It is a crucial tool which is used by researcher to examine the starting and
ending time period of research activities. For this investigator can take help of Gantt chart which
helps them to complete each activity within the time.
Research design: It can be described as a effective tool of methods and techniques which
includes descriptive, exploratory, and experimental. All these are essential but according to the
topic, descriptive design is more suitable because it will provide accurate and in-depth evaluation
of elements and variables of the population as compare to others.
Sources of data: Investigator have to remain dependent on the both prime and secondary
data. Primary data is that which is collected for the first time through questionnaire, depth
interview, and observation. Secondary data is based on primary sources like journal articles,
dissertation and many others. These both sources of data are important for researcher to
accumulate proper information about the study.
Data collection techniques: There are different types of data collection techniques,
includes interviews, focus groups, surveys, and many others. All these are vital for investigator
to gather accurate information about the topic. According to the topic, questionnaire will be used
by researcher to collect certain and valid data about the study.
Research sampling: Sampling is that process which is used for selecting a suitable
sample. It is divided into two part include probability and non-probability sampling methods. In
this research, probability analysis will be chosen it consumer less time rather than others.
Data presentation techniques: There are various ways of data presentation includes pie
charts, tables, line graphs and bar charts. From these techniques researcher will used that
techniques which is suitable and accurate to present their data.

Data analysis techniques: There are three types of techniques includes deductive,
inductive, and regression analysis. All these are important but according to the topic, inductive
technique will be applied by researcher. As it helps the researcher to determine the alternative
options to solve their issues and problems.
Research Ethics: It is the primary research in which three different types of principles
are used such as anonymity, confidentiality and informed consent. All of this principle clearly
says that while conducting the work of research, each and every work should be conducted in a
systematic manner.
Research limitation: There are various issue and problem which has to face by researcher
during their researching work. The problems which might arise like conducting aim and
objective work, creation of sample size, scope of discussion and many more. These limitations
might be affect the overall result of research activities.
Research reliability and validity: For obtaining the relevant information in reliable and
valid manner, questionnaire will be used. So, the accuracy and consistency to collect appropriate
data for the researcher with the help of questionnaire is a significant aspect of research
methodology which are known as validity and reliability.
CHAPTER4: DATA ANALYSES, FINDINGS AND DISCUSSION
Data analyses: The concept of data analyses is concerned with the preparation of the
gathered information and interpreting and analyses the content so that proper results and
conclusions can be framed. In this research, the researcher has used the questionnaire method in
order to conduct the analyses of the information.
QUESTIONNAIRE
Name:
Age:
Gender:
Q1. Do you know about the concept of performance appraisal?
A. Yes
B. No
Q2. What will be the impact of performance appraisal on the growth of the employees in

Strand Palace hotel?
A. Positive
B. Negative
Q3.What are the strategies of performance appraisal in Strand Palace hotel?
A. Rewards
B. Incentives
C. Recognition
D. All of the above
Q4. What are the objectives of performance appraisal function of HRM in Strand Palace
hotel?
A. To promote the employees
B. To identify training needs
C. Both
Q5. Which is the best performance appraisal method?
A. Traditional methods
B. Modern methods
Q6. Are you satisfied with the appraising strategies followed in your company?
A. Yes
B. No
Q7. What are the major barrier which company faces in developing performance
appraisal strategies?
A. Poor financial position
B. Lack of effectiveness metrics
C. Poor legal support
D. All the above
Q8. In your opinion, what are the major factors which influences the company to adopt
performance appraisal strategies?
A. Maintaining the retention of employees
B. Improving them to perform better
C. Measuring the work performed by individual
D. All the above