Jurys Inn: Performance Appraisal Strategies and Staff Productivity

This report investigates the impact of performance appraisal on staff productivity within Jurys Inn. It explores various performance appraisal strategies such as management by objectives, 360-degree feedback, and grading methods, and analyzes their effectiveness in enhancing employee productivity. The research utilizes a quantitative approach, employing surveys to gather data and assess the benefits of improved staff productivity, including better customer service, revenue generation, and enhanced employee engagement. The findings highlight the importance of performance appraisal in increasing employee accountability, motivation, and overall contribution to the organization's goals. The study concludes with recommendations for Jurys Inn to optimize their performance appraisal processes for sustained improvement in staff productivity.

THE IMPACT OF PERFORMANCE APPRAISAL
ON STAFF PRODUCTIVITY
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Contents
CHAPTER 1: INTRODUCTION....................................................................................................4
1.1 Overview of the topic............................................................................................................4
1.2 Research questions.................................................................................................................4
1.3 Research aim and objectives..................................................................................................4
1.4 Rationale and scope of the research.......................................................................................4
1.5 Chapter’s overview................................................................................................................5
CHAPTER 2: LITERATURE REVIEW.........................................................................................6
2.1 Introduction to the literature review......................................................................................6
What type of performance appraisal strategies used by Jurys Inn in improving productivity of
their employees?..........................................................................................................................6
What is the impact of performance appraisal in improving staff productivity within a
workplace?...................................................................................................................................7
What are the advantages of improved staff productivity for Jurys Inn?......................................8
CHAPTER 3: RESEARCH METHODOLOGY.............................................................................9
3.1 Overview of the chapter.........................................................................................................9
3.2 Research philosophy..............................................................................................................9
3.3 Research approach.................................................................................................................9
3.4 Research strategy...................................................................................................................9
3.5 Time horizon........................................................................................................................10
3.6 Research choice...................................................................................................................10
3.7 Data collection.....................................................................................................................10
3.8 Sampling..............................................................................................................................10
3.9 Research ethics....................................................................................................................10
CHAPTER 4: DATA ANALYSIS AND FINDINGS...................................................................11
Frequency distribution table......................................................................................................11
Data interpretation.....................................................................................................................12
CHAPTER 5: DISCUSSION........................................................................................................16
CHAPTER 6: CONCLUSION AND RECOMMENDATIONS...................................................18
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Conclusion.................................................................................................................................18
Recommendation.......................................................................................................................18
REFLECTION...............................................................................................................................19
REFERENCES..............................................................................................................................20
APPENDIX....................................................................................................................................21
Questionnaire.............................................................................................................................21
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CHAPTER 1: INTRODUCTION
1.1 Overview of the topic
Performance appraisal is the process of identifying, analysing and developing the work
performance of workers to work towards achievement of organisational goals and objectives. It
generally helps in defining the strength of staff while doing his job. Through conducting
performance appraisal of employee, company can improve its productivity and growth (Bayo-
Moriones, Galdon-Sanchez and Martinez-de-Morentin, 2020). Performance appraisal is a tool
which helps in assessing the performance of staff within workplace. It also helps in increasing
the morale and motivation level of employees due to which they can give productive outcome in
achieving the goals and objective of business.
1.2 Research questions
 What type of performance appraisal strategies used by Jurys Inn in improving
productivity of their employees?
 What is the impact of performance appraisal in improving staff productivity within a
workplace?
 What are the advantages of improved staff productivity for Jurys Inn?
1.3 Research aim and objectives
Research aim
Main aim of current research is “To identify the impact of performance appraisal in
improving staff productivity within a workplace”: A study on Jurys Inn
Research objectives
 To increase basic understanding about the performance appraisal strategies used by
Jurys Inn
 To identify the impact of performance appraisal in improving staff productivity
within a workplace
 To evaluate the benefits of improved staff productivity for Jurys Inn
1.4 Rationale and scope of the research
Main rationale of this research is to identify the impact of performance appraisal in
improving staff productivity within a workplace. This is a main reason regarding doing this
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research. Current research has wide scope as it includes quantitative research that helps in
collecting numerical information within less time period (Mulvaney, 2019).
1.5 Chapter’s overview
There are various chapters that are useful in completing full research effectively and
systematically. These chapters are introduction, literature review, research methodology, data
analyses and interpretation, conclusion and recommendations. All these are effective chapters
that includes accurate information regarding the topics.
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CHAPTER 2: LITERATURE REVIEW
2.1 Introduction to the literature review
Literature review is the process of gathering secondary information from available sources
that are peer-reviewed articles, books, magazines, publication research and many others. All
these are main and useful sources and helps investigator in collecting secondary information
regarding the impact of performance appraisal in improving staff productivity within a
workplace.
What type of performance appraisal strategies used by Jurys Inn in improving productivity of
their employees?
According to Bayo-Moriones, Galdon-Sanchez and Martinez-de-Morentin (2020),
Performance appraisal is an activity of reviewing employee's performance and their contribution
level in organisation. It helps Jurys Inn to identify whether their staff is giving productive
outcome or not. Performance appraisal helps in creating career growth and also increase the
engagement level of employees within workplace. There is various type of performance
appraisal strategies which can be used by Jury's Inn in enhancing the productivity of their
employees such as management by objective, 360-degree feedback and grading method.
Management by Objective:
It is one of the performance appraisal method which can be used by Jurys Inn in order to
improve productivity of their employees. This strategy engages manager and employees together
so that they can plan, organize and communicate their goals during specific appraisal period. It
also helps in monitoring and evaluating the performance and progress of each staff against the
set objectives. Management by Objective also focuses on appreciating employees so that they
can give productive output.
360 Degree Feedback:
360 Degree Feedback is also a strategy of performance appraisal through which Jury's
Inn can improve the productivity of their staff. It also helps in evaluating the performance of
employees by collective feedback from colleagues, seniors, customers and peers. This method
focuses on eliminating the biased decision in performance reviews and also deliver clear
understanding of individual's competence (Uli, 2018). 360 Degree Feedback helps in
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encouraging staff to invest in self-development and also focuses on change management. It also
helps in integrating performance feedback with employee engagement and work culture.
Grading:
Grading is another performance appraisal strategy which must be implemented by Jurys
Inn in order to enhance the productivity of employees. It is a systematic method which helps
company to review the skills and knowledge of employees and provide a score for assessing their
strength and determining compensation.
What is the impact of performance appraisal in improving staff productivity within a workplace?
As per the viewpoint of Oddou and Mendenhall (2016), performance appraisal helps in
improving the staff productivity within workplace by creating evaluation system and using it on
continue basis. In order to improve employee's productivity, Jurys Inn must focus on using
performance appraisal strategy so that they can review employee's job performance and also
determine their contribution level in Hotel. One of the main issue for hotel industry is to
maximize the performance and gain competitive advantage in market. Jurys Inn can increase
their performance by focusing on improving staff productivity so that they can give their
valuable output in accomplishing the goals and objective of hotel. Performance appraisal helps in
increasing the accountability of an employee by reviewing their performance and determining
the areas of strength and improvement so that organization can focus on developing employees.
Through this process employee make more personal commitment to accept the challenges and
focuses on improving their performance issues.
As per the opinion of Onal and Kumkale (2021), performance appraisal also helps in
increasing the motivation level of employees by appreciating their contribution and recognizing
them for their work. The great motivators which plays an important role during appraisal process
are salary hike, rewards, promotion, employee development program and bonus. It also helps in
increasing employee productivity by analysing key areas of employee performance. The review
of performance helps in understanding the roles and responsibility of staff and also align with
company objective. Through performance appraisal, company can identify the areas of training
and development by analysing the strength and weakness of employees within workplace
(Campion, Campion and Campion, 2019). During the appraisal process, staff can become more
aware of performance and contribution level within organization. The manager of Jurys Inn can
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identify the discrepancies in current and desired level of employee performance. It helps in
providing the clarity on goals to achieve by motivating staff to perform their best.
What are the advantages of improved staff productivity for Jurys Inn?
As per the viewpoint of Bayo-Moriones, Galdon-Sanchez and Martinez-de-Morentin
(2020), there are various advantages which are gained by Jurys Inn while improving the staff
productivity.
Better customer service is one of the advantage which can be gained by Jurys Inn while
improving staff productivity. When staff give their productive outcomes it generally leads to
better customer service through interaction and public facing communication. If employees work
well they focus on obtaining right activities and offer better experience to customers. The main
motive of staff is to satisfy the need and wants of customer so that they become loyal towards the
hotel. Thus, it is important for Jurys Inn to increase the productivity of employees so that they
can contribute their best efforts in making customer satisfied.
Revenue generation is also an advantage of improving employee productivity.
Organisation generally invest in employees due to which they are treated as asset of hotel.
Investing in staff generally leads to greater return as they give their productive outcome in
attaining the business goals (Mulvaney, 2019). If employees of Jurys Inn are productive they
give strong return on investment due to which hotel become more successful in market.
Enhance employee engagement level is another advantage which can be gained by
Jurys Inn while enhancing the productivity of employees. When staff are productive, they
willingly participate in business activities and give positive results. It is important to engage the
employees so that they can improve customer relationship and increase the profitability of Hotel.
If staff are not productive, they are unmotivated and disengaged while working which leads to
undesirable impact on working environment and culture of Jurys Inn. It is the responsibility of
manager to engage their staff in business activities so that they can share their valuable feedback
and viewpoints in improving the performance of business.
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CHAPTER 3: RESEARCH METHODOLOGY
3.1 Overview of the chapter
Research methodology is the process of collecting information from effective type of
research method. This is a procedure and technique of collecting and evaluating information
regarding research topic (Pandey and Pandey, 2021). Main purpose of methodology within a
research is to facilitate investigator in data collection and evaluation.
3.2 Research philosophy
There are two types of research philosophies that are positivism and interpretivisim. Both
types of research philosophies are effective but within this research positivism is a chosen
philosophy. There are various advantages of selecting positivism philosophy such as it helps in
collecting and evaluating quantitative data, not require maximum time, helps in attainment if
valid outcomes and many others. Therefore, as compared to interpretivisim philosophy,
positivism is time and cost effective.
3.3 Research approach
There are two main types of research approaches that are inductive and deductive. Both
approaches of the research are essential but for evaluating quantitative data about the impact of
performance appraisal in improving staff productivity within a workplace, deductive approach is
used by investigator (Turnbull, Chugh and Luck, 2021). There are certain advantages behind the
selection of deductive approach such as helps in evaluating data in numbers, not needed
maximum time, assist in getting valid outcomes and many others. Thus, as compare to the
inductive approach, deductive is more valuable and useful in present investigation.
3.4 Research strategy
There are various types of research strategies such as focus group, observation, survey etc.
All these are main strategies but within this research survey is a chosen strategy as it helps in
gathering numerical information from larger number of samples and in minimum time period.
There are different advantages of survey such as it provides numerical information, not require
maximum time, cost effective and many others.
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3.5 Time horizon
There are two approaches of the time horizon such as cross-sectional and longitudinal.
Both approaches of the time horizon are effective but within this research cross-sectional is a
chosen approach. Main reason behind the selection of this approach is it facilitate in completing
full research within given time period (Tanwir, Moideen and Habib, 2021). Therefore, as
compare to longitudinal approach, cross-sectional is useful and valuable for the research.
3.6 Research choice
There are two method of the research that are qualitative and quantitative. Both methods of
the research are essential but quantitative is a selected method within a current research. There
are certain benefits regarding the selection of quantitative method such as provides numerical
information, not require maximum amount of capital and many others.
3.7 Data collection
There are two methods of data collection that are primary and secondary. Both methods of
data collection are essential within a research. In order to gather primary data, questionnaire is
used by researcher. For collecting secondary information, there are various sources such as
books, articles, publication research and many others (Motjolopane, 2021). Therefore, within this
research primary and secondary both are useful methods for the researcher.
3.8 Sampling
There are two techniques of sampling that are probability and non-probability. In this
research, probability is a chosen technique as it helps in selection of larger samples within less
time period. By using probability sampling, 30 employees of Jurys Inn are selected randomly.
There are various advantages of selecting probability sampling such as helps in selecting larger
samples, not require maximum time etc.
3.9 Research ethics
There are various principles of research ethics that are essential within current research for
completing each activity of the research in ethical manner (VASUKI, 2021). These principles are
informed consent, providing right to withdraw, minimising the risk of harm etc.
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CHAPTER 4: DATA ANALYSIS AND FINDINGS
Frequency distribution table
Q.1. According to your analysis, does Jurys Inn implement practices of
performance appraisal in their organisation?
Frequency
a) Yes 20
b) No 5
c) Can't say 5
Q.2. As per your opinion what is the impact of performance appraisals in
their business performance?
Frequency
a) Increased staff productivity 6
b) Developing employee moral 8
c) Minimising of employee turnover 9
d) Increased awareness regarding self-evaluation 7
Q.3. What are the major types of performance appraisals used by Jurys Inn
for encouraging their employees?
Frequency
a) Grading 9
b) 360 Degree Feedback 8
c) Management by Objective 6
d) Project evaluation review 7
Q.4. What is the impact of performance appraisal on staff productivity
within workplace?
Frequency
a) Positive impact 25
b) Negative impact 5
c) Can't say 0
Q.5. What is the advantage attained by Jurys Inn by developing staff Frequency
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productivity?
a) Increased employee retention 5
b) Increased organisational productivity 6
c) Improved customer service 7
d) Lowered operational costs 6
e) Enhanced organisational growth opportunities 6
Q.6. What are the challenges faced by Jurys Inn during implementing
performance appraisal practices?
Frequency
a) Clashing of personal and professional goals 8
b) Time management 7
c) Absence of integration 9
d) Ignoring change management 6
Q.7. What are the practices that can be used by Jurys Inn to mitigate
challenges related with performance appraisals?
Frequency
a) Linking appraisals with job position 9
b) Effective communication strategy 8
c) Using of peer review 6
d) Pre-emptive management 7
Data interpretation
Q.1. According to your analysis, does Jurys Inn implement practices of
performance appraisal in their organisation?
Frequency
a) Yes 20
b) No 5
c) Can't say 5
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