Dissertation: Skilled Labour Shortage Impact on Business Performance

This dissertation investigates the impact of skilled labour shortages on business performance, focusing on the Forest View Hotel in Rishikesh, India. The study explores the meaning and importance of skilled labour, assesses the effects of shortages on business outcomes, and identifies strategies to mitigate these shortages. The research employs a comprehensive methodology including literature review, research design, data collection, and analysis. The dissertation examines the crucial role of human resources in achieving business objectives, particularly within the competitive hotel sector. It highlights the importance of employee skills, training, and retention for organizational success, emphasizing the negative consequences of skilled labour deficiencies. The research includes objectives to understand the concept of skilled labour, analyze its importance in business, assess the impact of shortages on performance, and identify strategies to reduce the shortage. The study's findings provide valuable insights into the challenges and opportunities related to skilled labour in the Indian hotel industry.

DISSERTATION
To assess the effect of shortage of skilled labour
on the business performance: case study of India

Table of Contents
CHAPTER: 1 INTRODUCTION....................................................................................................1
Background of the study.........................................................................................................1
Research aim..........................................................................................................................2
Research objective..................................................................................................................2
Research Question..................................................................................................................2
Rationale for research.............................................................................................................3
Focus and Purpose..................................................................................................................3
Problem Statement..................................................................................................................4
Dissertation structure..............................................................................................................4
CHAPTER: 2 LITERATURE REVIEW.........................................................................................6
Introduction............................................................................................................................6
Meaning and concept of the high skilled labour in the business enterprise 6
Importance of the high skilled labour in the organization for attainment of business success 8
Assessment of the impact of shortage of the skilled and talented employees........................9
Strategies through which shortage of skilled labour can decrease 11
CHAPTER -3 RESEARCH METHODOLOGY...........................................................................14
Introduction..........................................................................................................................14
Research philosophy.............................................................................................................14
Research approach................................................................................................................16
Research design....................................................................................................................17
Quantitative Versus Qualitative research.............................................................................18
Data collection .....................................................................................................................20
Research instrument.............................................................................................................21
Sampling ..............................................................................................................................22
Data analysis.........................................................................................................................22
Ethical consideration............................................................................................................23
CHAPTER- 4 DATA ANALYSIS...............................................................................................24

Introduction..........................................................................................................................24
Discussion.............................................................................................................................25
CHAPTER- 5 CONCLUSION AND RECOMMENDATION.....................................................42
RECOMMENDATION.................................................................................................................45
REFERENCES..............................................................................................................................49
Appendix........................................................................................................................................53

Acknowledgements
In the entire project competition, I have supported by various individuals who have given the
best support and coordination to me. I would like to express my special thanks of my gratitude to
my tutors as well as my principles who have given golden opportunity do this wonderful project
on the topic of analysing the impact of a shortage of skilled labour in the company. This topic
helped me in doing a lot of research and I came to know about so many things so that I am really
thankful to my tutor, teacher who gave this task to me. In addition to this, I would also like to
thank my friends and family member who helped me a lot in finalizing this project within limited
time period.
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Abstract
In the following dissertation, the major aim of the scholar is to understand the impact of a
shortage of skilled employees in the company. For attaining this objective, a scholar has focused
on the various method of the research methodology. With help of several methods, a scholar has
able to obtain a systematic outcome of the dissertation. In this assignment, various themes have
been also made in the chapter of literature review which provides detail understanding and
knowledge about the impact of a shortage of skilled labour within the company.
Title
To analyse the impact of shortage of highly skilled labour on the performance of business
enterprise: A case study of the Forest View hotel in India
Introduction
In the present dissertation, a researcher has the main aim is to analyse or assess the impact of a
shortage of skilled employees on the business performance with respect to the hotel sector. With
help of this dissertation, a scholar has gained a detailed understanding about the high skilled
labour in the company. In order to attain this objective, a researcher has been used various
methods of research methodology like research philosophy, research approach, data collection,
research design, data analysis, sampling, etc. In the present dissertation, the major aim is to
analyse the impact of highly skilled labour on the performance of a business. In the dissertation,
a scholar has focused on several points and topic by which he/she can conclude the outcome
about the shortage of highly skilled labour.
Objectives
 To understand the meaning and concept of the skilled labour
 To analyse the importance of the skilled labour in the business organization
 To assess the impact of shortage of skilled labour in the business performance To identify the strategy that can be implemented to reduce the shortage of skilled labour
in the hotel sector
Hypothesis
In this present dissertation, a scholar has selected manager for collecting the data. Investigator
has organized survey from a manager of the Forest view hotel and collects information about the
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high skilled labour within the company. On the basis of the hypothesis, a scholar can conduct
the survey from various respondent and obtain an appropriate solution of the research issue.
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CHAPTER: 1 INTRODUCTION
Background of the study
In the present time, every business entity requires an excellent and long term success in the
business. In the market, there is huge competition among the companies as everyone wants to get
an excellent growth and stability. For attaining of this objective, they make several efforts and
design various excellent strategies. Human resource plays a very crucial role in the business
enterprise and in the absence of them no venture can attain its determined objective. Employees
are most essential part of the company who gives their best contribution to attain the objective.
They are those people who carry out the responsibility toward the company and attain the desired
outcome for business (Jenter and Kanaan, 2015). In the absence of personal, business activities
and functions cannot be carried out in the venture. Thus, it can be said that the entire success and
growth of the company is largely depending upon the employees and their performance. They
are a very important asset for the organization which is used for the attainment of a business
goal. In order to compete with the rival and develop own competitive advantage, many
companies train its employees so as their skills and quality of work can improve. In addition to
this, a company always recruit and select t personnel who have excellent quality and talent which
suitable for business process and function. If employees have lack of quality and skill than its
direct impact on the business performance (Ledford, Benson, and Lawler, 2016). If human
resource's quality and skills are lacked then they cannot able to attain the determined objective
within a time period. Thus, it can be said that it is very important for an organization to select
and recruit those employees who have excellent knowledge and quality about the business
activities and work. With help of high skills and knowledge, personnel can gain the outstanding
outcome for the company. In addition to this, skilled labour can influence to the company in a
negative manner.
In the present dissertation, a researcher has the main aim is to analyse or assess the impact of a
shortage of skilled employees on the business performance with respect to the hotel sector. In the
present time, hotel sector is one of the sectors which developed its business. In this mentioned
sector each and every activity largely depends upon the employees and labours. In every
functional department of the hotel sector like reception, operation, finance, marketing etc
required employees for carrying out the functioning of business (Hofstetter and Harpaz, 2015).
Thus, in the present dissertation, a scholar can able to gain deep knowledge and understanding
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about the skilled labour in this manner, Forest view hotel has been selected to identify the impact
of skilled employees in the business performance. It is a small and medium private hotel which is
situated in the Rishikesh in India. It is foothills of Himalayas in the international yoga capital in
the world. The forest view hotel is one of the most accessible hotels in the Rishikesh along with
12 spacious and comfortable rooms. This hotel offers chic and lavish accommodation facilities to
its customers. In the India, there are various other historical tourist destinations which are famous
for their beauty and history like Rajasthan, world heritage sites, Shimla, Manali, Himachal
Pradesh, Jammu, and Kashmir, Auli Nainital etc. These all regions are famous in the India due to
its beauty. India is a country which full of the regions so there are various cities and states which
is famous for its destination of tourism. In these all region, Rishikesh is one of the famous tourist
places where every year millions of people come for spending their holiday. It has the main
objective is to deliver the outstanding services to its customers and gain the large customer
attraction. It has included various services and facilities like restaurant, accommodation, banquet
hall etc. In the present dissertation, an importance of skilled labour in the forest view hotel has
been systematically addressed. In order to attain this objective, a researcher has been used
various methods of research methodology like research philosophy, research approach, data
collection, research design, data analysis, sampling, etc. With help of all these tools, a researcher
has successfully analysed the data and obtain the appropriate outcome of the study.
Research aim
The aim of the study is " To assess the impact of shortage of skilled labour on the business
performance: A case study of the Forest view hotel in India"
Research objective
 To understand the meaning and concept of the skilled labour
 To analyse the importance of the skilled labour in the business organization
 To assess the impact of shortage of skilled labour in the business performance
 To identify the strategy that can be implemented to reduce the shortage of skilled labour
in the hotel sector
Research Question
 What is the meaning and concept of the skilled labour in the company?
 What is the importance of the skilled labour in the organization for the attainment of the
business objective?
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 Analyse the impact of skilled and quality labour on the business performance in hotel
sector
 Assessment of the strategies through which shortage of the skilled labour can overcome
within the company.
Rationale for research
In the organization, skilled employees are very necessary for the attainment of the determined
objective within a time period. Skilled employees are important assets for the company which
assists in developing competitive advantage and achieves an objective. Therefore, it is very
important for the corporation to select and recruit the high skilled employees which assist in the
attainment of business success. With help of effective training and other approaches, a company
can also improve the skill and quality of labour. So it is very important to keep maintain and
retail, the skill and quality human resource at the workplace. In the dissertation, a researcher has
several reasons through which the investigator interested to select a particular topic of
investigation. In the present dissertation, a researcher has a major reason to choose this topic is
his interest about the skilled labour and its impact in the organization. Furthermore, investigator
wanted to know the actual impact and importance of skilled labour in the hotel sector. In this
mentioned sector each and every activity of business largely depends upon the employees so a
researcher can able to get the detail about this topic that is why this mentioned subject has been
selected as a dissertation topic.
Focus and Purpose
In the present dissertation, a researcher has the main aim is to analyse the importance of highly
skilled employees within the organization and assess the impact of a shortage of highly skilled
employees. Employees Company how negatively affected. This dissertation provided the
understanding of the high skilled labour within the corporation and role of the skilled labour for
the attainment of the business success. Human resource plays a very crucial role within the firm
as their participation assist in the attainment of the business objective. In the absence of
employees, a company cannot carry out its functioning and activities of a business. Thus for a
company, it is very important to manage the employees in such manner so as they can retain for
a long time within the company. With help of training and development the Program Company
can able to enhance the knowledge and skill of the human resource within the organization.
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Human resources can able to improve their business performance and efficiency and attain the
objective within a time period.
Problem Statement
In an organization, human resource is one of the most important parts which aid in achieving
the business objective. However, in the absence of highly skilled and qualified employees, it
becomes difficult to attain the determined goal in the context of forest hotel in the Rishikesh, all
activities, and functioning of business largely depend upon the employees. Thus, it is very
essential for the cited venture to focus on strategies to which employees can enhance their skill
and quality. In addition to this, cited venture should also focus on the effective recruitment and
selection so as highly skilled employees can recruit and c contribute in attaining the target
Dissertation structure
In the dissertation, there are several chapters which assist in attaining the objective of the study.
These chapters are discussed in the following manner-
 Chapter 1- Introduction- In the first chapter introduction and overview of the
dissertation is addressed. With help of introduction, a researcher can include all relevant
information which is going to include in the dissertation. In addition to this, in the
introduction, aim, and objective of study can prepare. Moreover, it included a detailed
description of the dissertation along with all chapters like research methodology, data
analysis, and interpretation etc. Thus, it can be said that introduction chapter is essential
in the dissertation which provides aims, objective, significance, and rationale of the
study.
 Chapter 2- Literature review- Once the introduction has systematically prepared in the
dissertation, then in the next chapter literature review has been considered by the
investigator. It is another very important chapter in the dissertation which assists in
providing the deep knowledge and understanding of the subject of the dissertation. In the
following dissertation, a researcher has focused on the several themes related to the
skilled labour and its impact in the business organization. Several themes are framed in
this chapter about the topic which gives the effective understanding and knowledge
 Chapter 3- Research methodology- Once the literature review has been framed in the
dissertation along with several themes then the researcher will focus on the research
methodology. It is one of the most important chapters in the dissertation which delivers
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an impressive outcome of the study. Research methodology included various methods
like research approach, philosophy, data analysis, data collection, research design,
sampling etc which aids in the attainment of the study objective. The major objective of
the research methodology is to justify the selection of particular technique of the
research.
 Chapter 4- Data analysis and interpretation- Once the research methodology has
successfully completed in the dissertation then researcher have gained the idea about to
selection of appropriate tool of the research. In the next chapter, investigator analysed the
data from the sources like survey, interview etc. It is a very important chapter in the
dissertation because in the absence of this part researcher cannot analyse and obtain the
research outcome.
 Chapter 5- Conclusion and Recommendations- Once the collected information has
successfully analysed and interpreted than in the next chapter final conclusion and
recommendation has been made for the organization. This chapter provides the final
result of the study and also provide effective recommendation which will suitable for the
organization.
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CHAPTER: 2 LITERATURE REVIEW
Introduction
In an organization, all activities and functioning of business largely depend upon the skilled and
talented employees. In every functional department of business like administration, finance,
operation, Production etc required human resource. In the absence of employees, no venture can
carry out its business functioning. In the market there is huge competition in the market in every
sector like hotel, travel and tourism, retail etc. All these sectors have a various popular
organization which has a high level of competition in the market. In this competitive situation in
the market, it is very important to improve employee’s performance by which company
performance can improve. In order to develop an effective position and gain a competitive
advantage in the market, it is very important for an organization to prepare and train its
employees so as their skill and quality can enhance because only highly skilled and talented
human resource can enhance the business performance (Jenter and Kanaan, 2015). This literature
review is divided into the different themes about the high skilled labour which provided the
depth knowledge and understanding about the skilled labour and their importance within the
organization.
Meaning and concept of the high skilled labour in the business enterprise
As per the view of Kim and et.al., (2016) human resource is very important assets for the
organization which carries out all business activities and functions. In order to attain the business
objective within a time period, high skilled labour is very necessary. Well qualified and highly
knowledgeable individual comes in the skilled labour within the company. A skilled labour may
have accomplished college, university, and technical school. Kim and et.al., (2016) stated that
skilled labour category included software developer, paramedics, police officers, soldiers,
physicians, painters, accountants and so on. Well-skilled employees are one who is capable of
working efficiency and who can able to take independent judgment. These kinds of people also
have the capability to supervise and train the other employees regarding some specific work.
Thus, it can be said that well high skilled and talented employees are that people who have
special skill, knowledge, and talent about the working and who can easily take the effective
decision in an independent manner. On the contradicting view Swayne, Duncan and Ginter,
(2012) stated that high skilled employees are that workers who have skill, training, knowledge,
and ability about the working. High skilled workers are acquired the knowledge and skill by
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