Investigation of Talent Management Impact on Amaris Hospitality

This report investigates the impact of talent management on Amaris Hospitality Management Company, operating in the services industry. It explores the importance of talent management for organizational growth and success, focusing on employee retention, skill development, and performance improvement. The research delves into the methods used by managers, the challenges faced, and potential strategies for talent management within the hospitality sector. The study includes an overview of Amaris Hospitality's background, research objectives, questions, and rationale, as well as a literature review covering key concepts. The methodology section outlines the research philosophy, approach, design, and data collection methods. The report presents data analysis, findings, and discussions, culminating in conclusions and recommendations for Amaris Hospitality to enhance its talent management practices. The study emphasizes the significance of attracting, retaining, and developing skilled employees to achieve organizational goals and maintain a competitive edge within the hospitality industry.

Research Title
Investigation of impact of talent management on Amaris Hospitality Management Company that
is operating its function in services industry.
2020
DECLARATION OF AUTHORSHIP
STATEMENT 1
Submission Front Sheet

First Submission?
Turnitin Score

Acknowledgement
I am grateful to have the opportunities to make research on one of the recent and most important
topic that is talent management. Moreover, I would like to thank my lecturer and superior that has
continuously provided me with support, advices related to the way research can be completed and
necessary information can be derived.

Abstract
This research has covered information related to concept of talent management in context of
services industry or hospitality and tourism, It has contained detailed information related to
background of study, method that are used by researchers, interpretate useful information and data so
that right decision can be taken by manager of company for growth and expansion of firm. So, overall
it has highlighted parts related to impact of talent management on organisation.
Table of Contents
DEDICATION.................................................................................................................................................................. 3
ACKNOWLEDGEMENT.................................................................................................................................................... 3
ABSTRACT ..................................................................................................................................................................... 4

LIST OF TABLES.............................................................................................................................................................. 7
LIST OF FIGURES............................................................................................................................................................ 7
CHAPTER ONE................................................................................................................................................................ 8
1.0 INTRODUCTION........................................................................................................................................................ 8
1.1 RESEARCH BACKGROUND......................................................................................................................................... 8
1.2 STATEMENT OF RESEARCH PROBLEM....................................................................................................................... 8
1.3 RESEARCH AIM ........................................................................................................................................................ 9
1.4 RESEARCH OBJECTIVES ............................................................................................................................................ 9
1.5 RESEARCH QUESTIONS ............................................................................................................................................ 9
1.6 RESEARCH RATIONALE ............................................................................................................................................ 9
CHAPTER TWO – LITERATURE REVIEW.......................................................................................................................... 10
.........................................................................................................................................................................................11
2.3 THEME : SEVERAL CHALLENGES THAT ARE BEAR BY MANAGER OF AMARIS HOSPITALITY MANAGEMENT COMPANY WHILE TAKING STEPS
TOWARDS TALENT MANAGEMENT IN SERVICES INDUSTRY...............................................................................................................11
CHAPTER THREE – RESEARCH METHODOLOGY............................................................................................................. 12
3.0 INTRODUCTION...................................................................................................................................................... 12
3.1 RESEARCH PHILOSOPHY ........................................................................................................................................ 12
3.2 RESEARCH PARADIGM ........................................................................................................................................... 12
3.3 RESEARCH APPROACH............................................................................................................................................ 12
3.4 RESEARCH DESIGN AND STRATEGY......................................................................................................................... 13
3.5.1 SAMPLING METHOD......................................................................................................................................................13
3.5.2 PRIMARY DATA COLLECTION ...........................................................................................................................................13
3.5.3 SECONDARY DATA COLLECTION........................................................................................................................................13
3.6 ANALYSIS OF DATA................................................................................................................................................. 13
3.7 ETHICAL CONSIDERATIONS..................................................................................................................................... 14
CHAPTER FOUR - DATA PRESENTATION, ANALYSIS, FINDINGS AND DISCUSSIONS.........................................................14
4.0 INTRODUCTION...................................................................................................................................................... 14
4.3 DISCUSSION OF FINDINGS ..................................................................................................................................... 15
CHAPTER FIVE ............................................................................................................................................................. 20
5.0 INTRODUCTION...................................................................................................................................................... 20
5.1 CONCLUSION.......................................................................................................................................................... 20
REFERENCES ................................................................................................................................................................ 21
APPENDICES................................................................................................................................................................ 21
CHAPTER ONE
1.0 Introduction
Talent management is that which includes the high quality employee retention, find out the
skilled man power, developing their skills and gradually improve their performance. The main purpose
of managing the talent in the company is to engage motivated and dedicated workforce who highly

interested to work in this company. Finally, it can be said that talent management is a crucial aspect in
every business industry or organizations. It is an important research area. Every organization should
know the talent management ways to bring out their development (Horner, 2017). By conducting
research in this research problem area in Amaris Hospitality Management Company, we will be able to
know the perfect and appropriate talent management process which very much crucial for any
company’s development.
1.1 Research Background
The research is related to talent management process that is used by manager in order to
retained highly skilled, qualified, trained and experienced employee's for more time frame. Tourism
and hospitality is one of the growing industry as most of the people like to travel to various destination
in order to enjoy the life. So, there are various organization in services industry which are facing
challenges related to talent management. Therefore, the study will contribute in understanding various
method that could be used by manager of company to manage highly talented employee's in the firm
for longer time frame.
1.1.1 Case Study Organisation Background
Amaris hospitality is leading hotel and management company that currently have 30 hotels
across United Kingdom and Ireland. The company was initially established in 2015 that has strong
brand image as it emphasized on provide excellent customer's experience and have better performance
through people development. Moreover, Amaris hospitality is focusing on growing its portfolio across
worldwide by delivering best services to maximum number of people that are living in society. So,
overall the study is related to impact of talent management on company. There are 2500 employee's
that are working effectively for growth and success of organisation so that it can earn maximum
number of revenue and market share.
1.2 Statement of research problem
The problem is that many of the organization in services industry is facing problem related to
hiring and retaining experienced and talented employee's within organization for more time frame. So
this study will contribute in understanding several method that are used by company in order to handle
talented individual in the enterprise so that end objectives can be achieved. Furthermore, it can be
understand that it will helps in getting information related to impact of talent management on
organisation growth and success.
1.3 Research Aim
“ To evaluates the impact of talent management in service industry”. A case of Amaris
Hospitality Management Company.”

1.4 Research Objectives
 To analyses the importance of talent management for growth and success of
organization in hospitality industry.
 To evaluate the method that are used by manager for talent management so that
Amaris Hospitality Management Company can achieved its end goals.
 To discuss the various challenges that are faced by manager while taking initiative
for talent management in service industry.
 To suggest various strategies that could be used by manager in order to retain
highly talented employees in the firm.
1.5 Research Questions
 Why is talent management is important for growth and success of organization in
hospitality industry?
 What are the different method used by manager of company to retained talented
employee's within organization?
 What are several challenges that are bear by manager of Amaris Hospitality
Management Company while taking steps towards talent management in services
industry?
 What are appropriate recommendation related to strategies that can be used by
manager to retained highly talented employee's in the firm?
1.6 Research Rationale
The study on impact of talent management process in context of services industry is crucial as
helps in understanding different method that are used by manager to manage or handle diverse
individuals so that they are motivated to be part of organisation for longer time frame. In recent
scenario there are various individuals that are facing issue related to talent management process
therefore the study will contribute in understanding managing diverse in individuals for achievement
of end goals (Malik and Singh, 2020). The research will be significant for companies or organization
that are operating in services industry and its management as it will helps them in managing talented
employee's for many years.

CHAPTER TWO – Literature Review
2.0 Introduction
The literature review is an important factor for a research project. A literature review needs to
contain some knowledge of the relevant subjects for the project. In this regard, the talent
management in the service industry is an important topic for conducting a project (Isbell, 2013). A
study also described that talent management can develop the company’s betterment easily and there
have some other ways by which the talent can be managed like by finding the real talent from human
resource department of your company, then clarifying and justifying the employee’s skills, then
manage their potentialities by cutting the less qualified employee. So this study noticed that if a
company want to manage the talent they must develop the perfect job descriptions including skills,
abilities and experiences, selecting right employee for the post, making plan to increase their
performance, giving training and finally evaluating their performance (Lunn, 2018). Many previous
research found relating the talent management in the service industry. Here some of them have been
discussed.
2.1 Talant management is important for growth and success of organization in hospitality
industry
As per view of Björkman and et.al., (2017), talent management is an process which includes
the high quality employee retention, find out the skilled man power, developing their skills and
gradually improve their performance. The main purpose of managing the talent in the company to
engage motivated and dedicated workforce who highly interested to work in this company. This study
also depicted that there have crucial advantages of talent management are being like it always keeps
the company more competitive, it helps to increase the performance, drives and originates innovation,
it always helps the productive team to work and it leads the branding of the employees (Shabib-Ul-
Hasan, 2016).
According to Fang lee Cook (2014), has stated importance of talent management and talent
management strategy in service industry. It further mentioned the way different service organizations
which were realizing the benefits of diverse workplace (Cook, Saini and Wang, 2014). In this regard,
Cook pointed out that those organizations are going to be more global for their market expansion either
virtually or physically, they need to employ diverse talent for understanding their different niches in
the market as well as the management need to have an opportunity in order to show the hidden talent
of employees. The author stated that in service rendering company needs to have talent management
programs or strategy as it will help in enhancing the talent of the manpower.
As per the view point of Swailes, (2020), talent management is an important process as it
include key activities related to hiring, managing, developing and retaining highly skilled and qualified
employee’s so that they are ready to give their best. It has suggested various importance of talent

management such as it helps in attracting top talented employee’s that are ready to give their best for
growth and expansion of organization. Furthermore, it helps in improving overall performance of
business as company have highly skilled individual that are ready to make optimum utilisation of their
skills so that end goals can be achieved.
2.2 Different method used by manager of company to retained talented employee's within
organization
From the view point of Chamorro-Premuzic, Polli and Dattner, (2019), company can easily
manage their employee’s talent by following some techniques like attracting and engaging most skilled
employees, defining and offering handsome salary scale, giving more training and development
opportunities, launching much more retention program, managing their performance and give better
promotional dignity (Meyers, van Woerkom and Dries, 2017). All these methods of talent management
contribute in retaining highly skilled, talented individual within organization for longer run so that end
objectives can be achieved.
Furthermore, another author Almohtaseb and et.al., (2020), supported that there are more other
method that are used by company for talent management like manager can effectively recruit
employee's that have more experience and knowledge as compared to others. Hr manager by
identifying talented employee's and recruiting it within organization is able to contribute in enhancing
overall profitability and market share of firm. Manager of companies in services industry are also
making use of development program in order to enhance their skills and capabilities so that best
outcome can be enjoyed by company. Offers right benefits is also another method used by manager of
company for talent management as better compensation helps employee's in making their best
utilization of their capabilities.
As per view of Mwanzi, Wamitul and Kiama (2017), all these method that are used by company
for talent management have both positive and negative impact on organization which needs to be
clearly known by manager so that it can minimize the same for benefit of company. Likewise training
and development contributed in developing confidence but companies needs to invest lot amount of
capital in order to do the same. So it resulted in adding cost to organization.
2.3 Several challenges that are bear by manager while taking steps towards talent management
in services industry
As illustrated by Gallardo-Gallardo and Thunnissen (2019), there are several challenges that are faced
by manager of company in talent management process is higher compensation demand by employee's.
It can be stated that employees are demanding more salary from employer so HR manager is suffering
challenges related to deciding appropriate compensation that it could pay so that they can be happy and
satisfied. Providing healthy and safe environment to employee's is another challenges faced by
manager as it is unable to provide appealing culture which can motivate them to contribute their best

for growth and success of enterprise. Lack of leadership is also key challenges that are faced as they
are unable to decide the way employees can be taught the way they can learn new techniques in order
to complete the task.
According to Guan and Huan (2019), manager are facing challenges that related to talent
management like poor hiring strategies which illustrate that they are not able to decide appropriate
course of action that they can undertake in order to hire talented employee's. They are unable to plan
action that can be useful in attracting talented or experienced employee's so that organization can
increase its profitability and market share. Moreover, it can be stated that manager is also facing
problem related to inexperienced technology that means it is unable to make optimum utilization of
technology to hire and manage talented individuals in the firm. There are many firm in services
industry that are facing issue related to high employees turnover that has adversely impacted on brand
image and customer's satisfaction of company.

CHAPTER THREE – Research Methodology
3.0 Introduction
The methodology of the project has been set depending on the research design and methodology is a
broad term; it covers the all methods and methodological aspects of the research (Welman, Kruger
and Mitchell, 2015). Methodology of the study is comprised of research main methods, research
philosophy, research approach, and sampling, sample size, data collection techniques, data analysis
and data presentation ways (Peter Lewis Goldsmith and Davies, 2018). So, all methodological
aspects have been presented below:
3.1 Research Philosophy
There have some research philosophies which are normally use in conducting the research.
Pragmatism, Positivism, Realism& Interpretivism are the common research philosophy which use in
research (Shabib-Ul-Hasan, 2016). In this study the “Positivism” has been used. This research
philosophy believed that reality about any matter always exists in the nature. So we can say that all
aspects about the research problem exist in the nature, by analysing that research problem situation we
can easily find out the main theme. On the other hand, we want to explore in-depth data about research
problem area and this “Positivism” research philosophy helps to achieve this goal (Peter Lewis
Goldsmith and Davies, 2018). Interpretivism philosophy creates the possibility of being impacted by
the external contents to the outcome of the project. It will broaden the project area which will require
more time and cost of the project. Proper outcome can be drawn by using this philosophy.
3.2 Research Paradigm
Research paradigm is an approach or model that take into considered standard by substantial number
of researchers related to the field which is both practices as well as verified. Moreover, it can be stated
that research paradigm in social sciences is qualitative therefore researchers needs to effectively set
appropriate paradigm. Positivism and interpretivist are two types of research paradigm, among them
positivism is an school of thought which state that it is possible to generalization the finding while the
same is not possible in interpretivism. In this study interpretivism has been used as it in better
conducting of research or gathered of useful information.
3.3 Research approach
There have main two research approaches like inductive and deductive approach of research.
Inductive research approach is that which believed a research must be conducted on the basis of some
observations related to the research problem and finally main theme will be explored and theory will
be developed (Welman, Kruger and Mitchell, 2015). On the other hand, deductive approach is that
which tells us in a research must have one or more hypothesis and these hypotheses will be proved and

finally a generalization will be established. So in this study inductive research approach has been
followed (Peter Lewis Goldsmith and Davies, 2018). As by applying this research philosophy, there
must set out some observations based on the research objectives and finally a theory has been
established by exploring all observations in research area. Using of this philosophy provide the
expected outcome as here different observations will be used but it will require more time and cost of
the project. Research design helps in narrow downing related to specific field by resolving the problem
or questions so that relevant information can be derived related to the topic that is impact of talent
management.
3.4 Research design and Strategy
Research design can be stated as plan that about the way research
question will be addressed so that necessary information can be gathered and
interpretated. On the other hand, research strategy is the steps or action that
are used by scholar in order to implement the plan so that best outcome can be
gathered. Research methodology describe the path or sequence in which study
will proceed related to impact of talent management in services industry. So,
overall research design and strategy contribute in deciding effectively strategy
that could be used for pursuing the research so that reliable, appropriate and
useful information can be gathered and analyses in better manner.
3.5 Data collection
In this study both primary and secondary data have been collected. Primary data
is that which has been collected from the respondents. On the other hand,
secondary data is that which have been collected from the secondary sources like
from different journals, articles, books, newspapers and other sources (Hays,
2018). The primary data have been collected by taking face to face interview
where questionnaire was used as data collection tools. Face to face interview is
the effective data collection technique for collecting data from the participants.
Here the possibility of misunderstanding is less than other techniques and the
opinion of the participants can be taken easily. Sometimes it can be difficult to
conduct face to face interview like this pandemic situation of Covid-19. On the
other hand, the application of questionnaire is another effective tool for data
collection. Expected data for the project can be collected by using a
questionnaire. The secondary data has been collected by online searching
method.