Investigation of Talent Management Impact on Amaris Hospitality

This report investigates the impact of talent management on Amaris Hospitality Management Company, operating in the services industry. It explores the importance of talent management for organizational growth and success, focusing on employee retention, skill development, and performance...Read More

Research Title
Investigation of impact of talent management on Amaris Hospitality Management Company that
is operating its function in services industry.
2020
DECLARATION OF AUTHORSHIP
STATEMENT 1
Submission Front Sheet

First Submission?
Turnitin Score

Acknowledgement
I am grateful to have the opportunities to make research on one of the recent and most important
topic that is talent management. Moreover, I would like to thank my lecturer and superior that has
continuously provided me with support, advices related to the way research can be completed and
necessary information can be derived.

Abstract
This research has covered information related to concept of talent management in context of
services industry or hospitality and tourism, It has contained detailed information related to
background of study, method that are used by researchers, interpretate useful information and data so
that right decision can be taken by manager of company for growth and expansion of firm. So, overall
it has highlighted parts related to impact of talent management on organisation.
Table of Contents
DEDICATION.................................................................................................................................................................. 3
ACKNOWLEDGEMENT.................................................................................................................................................... 3
ABSTRACT ..................................................................................................................................................................... 4

LIST OF TABLES.............................................................................................................................................................. 7
LIST OF FIGURES............................................................................................................................................................ 7
CHAPTER ONE................................................................................................................................................................ 8
1.0 INTRODUCTION........................................................................................................................................................ 8
1.1 RESEARCH BACKGROUND......................................................................................................................................... 8
1.2 STATEMENT OF RESEARCH PROBLEM....................................................................................................................... 8
1.3 RESEARCH AIM ........................................................................................................................................................ 9
1.4 RESEARCH OBJECTIVES ............................................................................................................................................ 9
1.5 RESEARCH QUESTIONS ............................................................................................................................................ 9
1.6 RESEARCH RATIONALE ............................................................................................................................................ 9
CHAPTER TWO – LITERATURE REVIEW.......................................................................................................................... 10
.........................................................................................................................................................................................11
2.3 THEME : SEVERAL CHALLENGES THAT ARE BEAR BY MANAGER OF AMARIS HOSPITALITY MANAGEMENT COMPANY WHILE TAKING STEPS
TOWARDS TALENT MANAGEMENT IN SERVICES INDUSTRY...............................................................................................................11
CHAPTER THREE – RESEARCH METHODOLOGY............................................................................................................. 12
3.0 INTRODUCTION...................................................................................................................................................... 12
3.1 RESEARCH PHILOSOPHY ........................................................................................................................................ 12
3.2 RESEARCH PARADIGM ........................................................................................................................................... 12
3.3 RESEARCH APPROACH............................................................................................................................................ 12
3.4 RESEARCH DESIGN AND STRATEGY......................................................................................................................... 13
3.5.1 SAMPLING METHOD......................................................................................................................................................13
3.5.2 PRIMARY DATA COLLECTION ...........................................................................................................................................13
3.5.3 SECONDARY DATA COLLECTION........................................................................................................................................13
3.6 ANALYSIS OF DATA................................................................................................................................................. 13
3.7 ETHICAL CONSIDERATIONS..................................................................................................................................... 14
CHAPTER FOUR - DATA PRESENTATION, ANALYSIS, FINDINGS AND DISCUSSIONS.........................................................14
4.0 INTRODUCTION...................................................................................................................................................... 14
4.3 DISCUSSION OF FINDINGS ..................................................................................................................................... 15
CHAPTER FIVE ............................................................................................................................................................. 20
5.0 INTRODUCTION...................................................................................................................................................... 20
5.1 CONCLUSION.......................................................................................................................................................... 20
REFERENCES ................................................................................................................................................................ 21
APPENDICES................................................................................................................................................................ 21
CHAPTER ONE
1.0 Introduction
Talent management is that which includes the high quality employee retention, find out the
skilled man power, developing their skills and gradually improve their performance. The main purpose
of managing the talent in the company is to engage motivated and dedicated workforce who highly

interested to work in this company. Finally, it can be said that talent management is a crucial aspect in
every business industry or organizations. It is an important research area. Every organization should
know the talent management ways to bring out their development (Horner, 2017). By conducting
research in this research problem area in Amaris Hospitality Management Company, we will be able to
know the perfect and appropriate talent management process which very much crucial for any
company’s development.
1.1 Research Background
The research is related to talent management process that is used by manager in order to
retained highly skilled, qualified, trained and experienced employee's for more time frame. Tourism
and hospitality is one of the growing industry as most of the people like to travel to various destination
in order to enjoy the life. So, there are various organization in services industry which are facing
challenges related to talent management. Therefore, the study will contribute in understanding various
method that could be used by manager of company to manage highly talented employee's in the firm
for longer time frame.
1.1.1 Case Study Organisation Background
Amaris hospitality is leading hotel and management company that currently have 30 hotels
across United Kingdom and Ireland. The company was initially established in 2015 that has strong
brand image as it emphasized on provide excellent customer's experience and have better performance
through people development. Moreover, Amaris hospitality is focusing on growing its portfolio across
worldwide by delivering best services to maximum number of people that are living in society. So,
overall the study is related to impact of talent management on company. There are 2500 employee's
that are working effectively for growth and success of organisation so that it can earn maximum
number of revenue and market share.
1.2 Statement of research problem
The problem is that many of the organization in services industry is facing problem related to
hiring and retaining experienced and talented employee's within organization for more time frame. So
this study will contribute in understanding several method that are used by company in order to handle
talented individual in the enterprise so that end objectives can be achieved. Furthermore, it can be
understand that it will helps in getting information related to impact of talent management on
organisation growth and success.
1.3 Research Aim
“ To evaluates the impact of talent management in service industry”. A case of Amaris
Hospitality Management Company.”

1.4 Research Objectives
 To analyses the importance of talent management for growth and success of
organization in hospitality industry.
 To evaluate the method that are used by manager for talent management so that
Amaris Hospitality Management Company can achieved its end goals.
 To discuss the various challenges that are faced by manager while taking initiative
for talent management in service industry.
 To suggest various strategies that could be used by manager in order to retain
highly talented employees in the firm.
1.5 Research Questions
 Why is talent management is important for growth and success of organization in
hospitality industry?
 What are the different method used by manager of company to retained talented
employee's within organization?
 What are several challenges that are bear by manager of Amaris Hospitality
Management Company while taking steps towards talent management in services
industry?
 What are appropriate recommendation related to strategies that can be used by
manager to retained highly talented employee's in the firm?
1.6 Research Rationale
The study on impact of talent management process in context of services industry is crucial as
helps in understanding different method that are used by manager to manage or handle diverse
individuals so that they are motivated to be part of organisation for longer time frame. In recent
scenario there are various individuals that are facing issue related to talent management process
therefore the study will contribute in understanding managing diverse in individuals for achievement
of end goals (Malik and Singh, 2020). The research will be significant for companies or organization
that are operating in services industry and its management as it will helps them in managing talented
employee's for many years.

CHAPTER TWO – Literature Review
2.0 Introduction
The literature review is an important factor for a research project. A literature review needs to
contain some knowledge of the relevant subjects for the project. In this regard, the talent
management in the service industry is an important topic for conducting a project (Isbell, 2013). A
study also described that talent management can develop the company’s betterment easily and there
have some other ways by which the talent can be managed like by finding the real talent from human
resource department of your company, then clarifying and justifying the employee’s skills, then
manage their potentialities by cutting the less qualified employee. So this study noticed that if a
company want to manage the talent they must develop the perfect job descriptions including skills,
abilities and experiences, selecting right employee for the post, making plan to increase their
performance, giving training and finally evaluating their performance (Lunn, 2018). Many previous
research found relating the talent management in the service industry. Here some of them have been
discussed.
2.1 Talant management is important for growth and success of organization in hospitality
industry
As per view of Björkman and et.al., (2017), talent management is an process which includes
the high quality employee retention, find out the skilled man power, developing their skills and
gradually improve their performance. The main purpose of managing the talent in the company to
engage motivated and dedicated workforce who highly interested to work in this company. This study
also depicted that there have crucial advantages of talent management are being like it always keeps
the company more competitive, it helps to increase the performance, drives and originates innovation,
it always helps the productive team to work and it leads the branding of the employees (Shabib-Ul-
Hasan, 2016).
According to Fang lee Cook (2014), has stated importance of talent management and talent
management strategy in service industry. It further mentioned the way different service organizations
which were realizing the benefits of diverse workplace (Cook, Saini and Wang, 2014). In this regard,
Cook pointed out that those organizations are going to be more global for their market expansion either
virtually or physically, they need to employ diverse talent for understanding their different niches in
the market as well as the management need to have an opportunity in order to show the hidden talent
of employees. The author stated that in service rendering company needs to have talent management
programs or strategy as it will help in enhancing the talent of the manpower.
As per the view point of Swailes, (2020), talent management is an important process as it
include key activities related to hiring, managing, developing and retaining highly skilled and qualified
employee’s so that they are ready to give their best. It has suggested various importance of talent

management such as it helps in attracting top talented employee’s that are ready to give their best for
growth and expansion of organization. Furthermore, it helps in improving overall performance of
business as company have highly skilled individual that are ready to make optimum utilisation of their
skills so that end goals can be achieved.
2.2 Different method used by manager of company to retained talented employee's within
organization
From the view point of Chamorro-Premuzic, Polli and Dattner, (2019), company can easily
manage their employee’s talent by following some techniques like attracting and engaging most skilled
employees, defining and offering handsome salary scale, giving more training and development
opportunities, launching much more retention program, managing their performance and give better
promotional dignity (Meyers, van Woerkom and Dries, 2017). All these methods of talent management
contribute in retaining highly skilled, talented individual within organization for longer run so that end
objectives can be achieved.
Furthermore, another author Almohtaseb and et.al., (2020), supported that there are more other
method that are used by company for talent management like manager can effectively recruit
employee's that have more experience and knowledge as compared to others. Hr manager by
identifying talented employee's and recruiting it within organization is able to contribute in enhancing
overall profitability and market share of firm. Manager of companies in services industry are also
making use of development program in order to enhance their skills and capabilities so that best
outcome can be enjoyed by company. Offers right benefits is also another method used by manager of
company for talent management as better compensation helps employee's in making their best
utilization of their capabilities.
As per view of Mwanzi, Wamitul and Kiama (2017), all these method that are used by company
for talent management have both positive and negative impact on organization which needs to be
clearly known by manager so that it can minimize the same for benefit of company. Likewise training
and development contributed in developing confidence but companies needs to invest lot amount of
capital in order to do the same. So it resulted in adding cost to organization.
2.3 Several challenges that are bear by manager while taking steps towards talent management
in services industry
As illustrated by Gallardo-Gallardo and Thunnissen (2019), there are several challenges that are faced
by manager of company in talent management process is higher compensation demand by employee's.
It can be stated that employees are demanding more salary from employer so HR manager is suffering
challenges related to deciding appropriate compensation that it could pay so that they can be happy and
satisfied. Providing healthy and safe environment to employee's is another challenges faced by
manager as it is unable to provide appealing culture which can motivate them to contribute their best

for growth and success of enterprise. Lack of leadership is also key challenges that are faced as they
are unable to decide the way employees can be taught the way they can learn new techniques in order
to complete the task.
According to Guan and Huan (2019), manager are facing challenges that related to talent
management like poor hiring strategies which illustrate that they are not able to decide appropriate
course of action that they can undertake in order to hire talented employee's. They are unable to plan
action that can be useful in attracting talented or experienced employee's so that organization can
increase its profitability and market share. Moreover, it can be stated that manager is also facing
problem related to inexperienced technology that means it is unable to make optimum utilization of
technology to hire and manage talented individuals in the firm. There are many firm in services
industry that are facing issue related to high employees turnover that has adversely impacted on brand
image and customer's satisfaction of company.

CHAPTER THREE – Research Methodology
3.0 Introduction
The methodology of the project has been set depending on the research design and methodology is a
broad term; it covers the all methods and methodological aspects of the research (Welman, Kruger
and Mitchell, 2015). Methodology of the study is comprised of research main methods, research
philosophy, research approach, and sampling, sample size, data collection techniques, data analysis
and data presentation ways (Peter Lewis Goldsmith and Davies, 2018). So, all methodological
aspects have been presented below:
3.1 Research Philosophy
There have some research philosophies which are normally use in conducting the research.
Pragmatism, Positivism, Realism& Interpretivism are the common research philosophy which use in
research (Shabib-Ul-Hasan, 2016). In this study the “Positivism” has been used. This research
philosophy believed that reality about any matter always exists in the nature. So we can say that all
aspects about the research problem exist in the nature, by analysing that research problem situation we
can easily find out the main theme. On the other hand, we want to explore in-depth data about research
problem area and this “Positivism” research philosophy helps to achieve this goal (Peter Lewis
Goldsmith and Davies, 2018). Interpretivism philosophy creates the possibility of being impacted by
the external contents to the outcome of the project. It will broaden the project area which will require
more time and cost of the project. Proper outcome can be drawn by using this philosophy.
3.2 Research Paradigm
Research paradigm is an approach or model that take into considered standard by substantial number
of researchers related to the field which is both practices as well as verified. Moreover, it can be stated
that research paradigm in social sciences is qualitative therefore researchers needs to effectively set
appropriate paradigm. Positivism and interpretivist are two types of research paradigm, among them
positivism is an school of thought which state that it is possible to generalization the finding while the
same is not possible in interpretivism. In this study interpretivism has been used as it in better
conducting of research or gathered of useful information.
3.3 Research approach
There have main two research approaches like inductive and deductive approach of research.
Inductive research approach is that which believed a research must be conducted on the basis of some
observations related to the research problem and finally main theme will be explored and theory will
be developed (Welman, Kruger and Mitchell, 2015). On the other hand, deductive approach is that
which tells us in a research must have one or more hypothesis and these hypotheses will be proved and

finally a generalization will be established. So in this study inductive research approach has been
followed (Peter Lewis Goldsmith and Davies, 2018). As by applying this research philosophy, there
must set out some observations based on the research objectives and finally a theory has been
established by exploring all observations in research area. Using of this philosophy provide the
expected outcome as here different observations will be used but it will require more time and cost of
the project. Research design helps in narrow downing related to specific field by resolving the problem
or questions so that relevant information can be derived related to the topic that is impact of talent
management.
3.4 Research design and Strategy
Research design can be stated as plan that about the way research
question will be addressed so that necessary information can be gathered and
interpretated. On the other hand, research strategy is the steps or action that
are used by scholar in order to implement the plan so that best outcome can be
gathered. Research methodology describe the path or sequence in which study
will proceed related to impact of talent management in services industry. So,
overall research design and strategy contribute in deciding effectively strategy
that could be used for pursuing the research so that reliable, appropriate and
useful information can be gathered and analyses in better manner.
3.5 Data collection
In this study both primary and secondary data have been collected. Primary data
is that which has been collected from the respondents. On the other hand,
secondary data is that which have been collected from the secondary sources like
from different journals, articles, books, newspapers and other sources (Hays,
2018). The primary data have been collected by taking face to face interview
where questionnaire was used as data collection tools. Face to face interview is
the effective data collection technique for collecting data from the participants.
Here the possibility of misunderstanding is less than other techniques and the
opinion of the participants can be taken easily. Sometimes it can be difficult to
conduct face to face interview like this pandemic situation of Covid-19. On the
other hand, the application of questionnaire is another effective tool for data
collection. Expected data for the project can be collected by using a
questionnaire. The secondary data has been collected by online searching
method.

3.5.1 Sampling method
Sample is the representative portion of the population of a research. Then
sampling is the process of selecting the research sample. In this study the simple
random sampling has been applied. Because it helps us to identify the
representative portion of the population and it requires less time and less cost of
money (Graham, 2019). It ensures the possibility of being selected of all
components of the population of the project. the demerit of the sampling
technique is that the specific participants cannot be selected using this sampling
method. For example, cluster sampling can make a sample of experienced
participants for the project but it cannot. In this research employees of Amaris
Hospitality Management Company are the respondent in this study whose sample
have been taken in order to gathered relevant information (Saunders, Lewis and
Thornhill, 2016). The sample size is 10 in this study to collect relevant information
related to talent management or questionnaire has been prepared for 10
employee's of Amaris Hospitality.
3.5.2 Primary data collection
In this survey, interview or questionnaire are prepared in order to collect first hand or primary data
from several respondent to make research. So, it can be stated that in primary data collection is
personally collected by researchers through survey, person to person interviews and many more
method.
3.5.3 Secondary data collection
Book, journals and articles are used to gathered relevant data related to impact of talent
management on organization. Therefore it include document that are already published which could
be used by research to understand and interpretate useful information related to impact of talent
management on organization.
3.6 Analysis of Data
After collecting data unorganized data have been organized by using Microsoft Word & irrelevant data
have been removed. After that collected primary data have been presented based on some observations
(Hays, 2018). So following those observations, the primary data have been analysed by using SPSS
Software and presented by different graphs and charts. On the other hand, the secondary data have
been analyses by document analysis method based on those observations. It helped to conduct the

project easily and make a proper outcome of the project. But operating of the software was too difficult
for the researcher. Therefore, thematic analysis will be used as in it theme, graphs will be used in
order to interpret and analysis necessary information so that other individual can be understood.
3.6.1 Quantitative
In this theoretical process is used in order to analysis, collect and interpretate useful information.
3.6.2 Qualitative
On contrary, in it statistical value is used to complete the research related to the project.
3.7 Ethical considerations
It can be stated that all ethical has been considered while making the research so that necessary
information can be derived and research can be made fruitful. Likewise, consent from respondent has
been taken and citation has been made wherever required in order to ensure reliability and validity of
information gathered.

CHAPTER FOUR - Data Presentation, Analysis, Findings and Discussions
4.0 Introduction
The data have been collected from the respondents using questionnaire which was applied by face to
face interview. The following table shows the response of the respondents of this research project.
4.2 Qualitative data presentation
Observation Strongly
agree
Agree Disagree Strongly
Disagree
No
Comment
1. Talent management is an important
task of human resource management.
7 0 1 0 2
2. Various method that are used by
manager for talent management
contribute in achievement of end goals.
8 1 0 1 0
3. Does manager face challenge while
taking initiative for talent management
in service industry.
6 1 0 2 1
4. Every organization should practice
talent management for getting
competitive advantage
8 0 2 0 0

The details of the respondents and their responses has been given in the appendix. In this regard, the
collected data and information have been analyzed using Microsoft Excel which was used for
preparing graph. Also the finding has been discussed relating different literature on the talent
management field.
24%
28% 21%
28%
Talent management
1. Talent management is an
important task of human
resource management.
2. Various method that are
used by manager for talent
management contribute in
achievement of end goals.
3. Does manager face
challenge while taking
initiative for talent
management in service
industry.
4. Every organization should
practice talent management for
getting competitive advantage

Observation Strongly
agree
Agree Disagree Strongly
Disagree
No
Comment
1. Talent management is an important
task of human resource management.
7 0 1 0 2
Human resource management handles different activities related to hiring and retaining highly
talented employees in the firm for longer time frame. Talent is important for any organization. In this
regard, maximum respondents of the project strongly agreed that talent management is an important
task of human resource management. While only 1 individual was against the point of view that talent
management is an important task of HR which helps in success of organization. Thus, it can be clearly
understood that Human resource management tries to manage and retained talent employee's in the
firm. The author also illustrated that talent management is important task of Human resources as it is
responsible for hiring right individual at right places so that company can attained its end objectives in
best possible manner.
70%
10%
20%
Talent management is an important task of human resource
management. Strongly agree Agree
Disagree Strongly Disagree
No Comment

Observation Strongly
agree
Agree Disagree Strongly
Disagree
No
Comment
2. Various method that are used by
manager for talent management
contribute in achievement of end
goals.
8 1 0 1 0
From the above table it can be clearly understood, that there are various method which has been used
by manager in order to handle talented employee's so that maximum outcome can be enjoyed by firm.
As per 8 individual out of 10, different method has contributed in retaining highly skilled, experienced
and qualified employee's thereby leading expansion of firm in external environment. On the other
hand, 1 individual selected agree and strongly agree option which illustrated that maximum number of
people has states that it helps in achievement of end goals of firm. Therefore, it can be understood that
manager of Amaris Hospitality Management Company by making use of different
method or strategies for talent management process is able to maintained its
goodwill in external environment for longer time frame.
80%
10%10%
Various method that are used by manager for talent
management contribute in achievement of end goals.
Strongly agree
Agree
Disagree
Strongly Disagree
No Comment

Observation Strongly
agree
Agree Disagree Strongly
Disagree
No
Comment
3. Does manager face challenge
while taking initiative for talent
management in service industry.
6 1 0 2 1
The above table also represent that manager face different challenges while taking initiative for
talent management in context of services industry. There are 6 individuals that has selected options of
strongly agreed, 1 has opted agree while remaining 2 and 1 people has selected strongly disagree and
no comment. So, it can be interpreted from above data analysis that maximum number of manager are
suffering high challenges of retaining and hiring talent employee's in the firm for many years. Thus, it
can be interpreted that manager of Amaris Hospitality Management Company needs to
devote time, efforts and energy to remove challenges so that highly experienced
and knowledgeable employees can be retained for achievement of end goals.
60%
10%
20%
10%
Does manager face challenge while taking initiative for talent
management in service industry.
Strongly agree
Agree
Disagree
Strongly Disagree
No Comment

Observation Strongly
agree
Agree Disagree Strongly
Disagree
No
Comment
4. Every organization should
practice talent management for
getting competitive advantage
8 0 2 0 0
Talent management is that which includes the high quality employee retention, find out the
skilled man power, developing their skills and gradually improve their performance. The main purpose
of managing the talent in the company to engage motivated and dedicated workforce who highly
interested to work in this company (Berraies, Chtioui and Chaher, 2019). It also depicted that there
have crucial advantages of talent management are being like it always keeps the company more
competitive, it helps to increase the performance, drives and originates innovation, it always helps the
productive team to work and it leads the branding of the employees. According to the pie chart most of
the respondents of this project agreed to the statement that if any company wants get competitive
advantage, they should practice talent management. The data collected related to question states that
as per view of 8 respondent out of 10 every organization should promote practices of talent
management to retained competitive advantages over other firms. On contrary, only 2 individual
selected disagree options to the above statements which clearly helps in understanding that company
operating in services industry needs to take steps for talent management.
80%
20%
Strongly agree
Agree
Disagree
Strongly Disagree
No Comment

4.3 Discussion of findings
From the above study there are few things which need to be communicated to interested
stakeholders so that they can take correct decision regarding the way talented employees can be
retained and hired in the organization. It has been understood that talent management is important
process of firm as it helps in managing and handling diverse individual in the firm. There are various
reasons for which talent management process is crucial such as it helps in increasing profitability,
performance and market share of firm. Moreover, it has been understood that there are several
methods which are used by HR manager in order to motivate talented employee's to work for growth
and success of organization (Mwanzi, Wamitu and Kiama, 2017). Like manager by providing better
compensation, healthy work culture and ensuring their health and safety is able to motivate them to
be part of specific organization. At last, it can be communicated that there are some common
challenges that are suffered by maximum number of manager while undertaking several activities
related to talent management. So, overall it has been understood that talent management is an
complex process but manager through putting its best efforts is able to retained talented employee's.

CHAPTER FIVE
5.0 Introduction
This chapter has summarized key points that has been gathered by conducting research on talent
management process in Amaris Hospitality Management Company that contribute in growth and
success of firm. It has also included various recommendation that company can used in order to
enhance its talent management process so that maximum number of employee's can work with
organization for many years. So overall, it has included all crucial or important points, data that has
been collected while conducting research.
5.1 Conclusion
Talent management in every company is very important. Effective talent management can make a
diverse workplace. In service industry, the diverse workplace bears a crucial role. As here need to
update different idea and thoughts of business in a regular basis, hidden talent of the employees should
be considered as an important factor. Finally, it can be said that talent management is a crucial aspect
in every business industry or organizations. It is an important research area. Every organization should
know the talent management ways to bring out their development. By conducting research in this
research problem area in Amaris Hospitality Management Company, we will be able to know the
perfect and appropriate talent management process which very much crucial for any company’s
development.
5.2 Recommendations
So, from the above study, there are few recommendations for manager of Amaris Hospitality
Management Company that it need to undertake while contributing towards talent management
process. Therefore, key suggestion for strategies related to talent management is that:
 HR manager needs to put efforts to decide strategies to hire and retained talented employee's in
the company so that it can gain maximum market share in hospitality industry. It has to decided
attractive compensation that it could pay to employee's that have more skills and capabilities to
perform task in best possible manner.
 Moreover, it can be understood that Amaris Hospitality Management Company manager need
to focus on provide safe and friendly environment to employee's in order to motivate talented
employee's to work with organization for many years. Manager by working on its organization
structure, culture can motivate employee's to easily complete their respective task so that company
can attained its competitive advantages for longer time frame (Almohtaseb and et.al., 2020).

 Manager of Amaris Hospitality Management Company needs to find different method or
program that can contribute in development of existing skills and capabilities of individual so that
they are ready to give their best for benefits of organization. So, more development opportunities
given to individuals helps in having talented, experienced and knowledgeable employee's in the
firm.
 The last recommendation which could be fruitful for the organization is that manager needs to
be more transparent and open to all individual. Thereby, it means it should openly and honestly
share to each and every information so that they are happy and satisfied to work for development
of company.
5.3 Reflection on research method
From the above study, I have learned several things related to talent management strategies or why its
is crucial for growth and development of firm. I get to know information related to various method that
could be used by manager in order to manage talented employee's in the firm. This research has also
helped in understanding key strength and weakness of myself and the way I can make use in the study
so that necessary information can be gathered related to talent management in context of services
industry. Such as I am able to know that I have strength in my research skills which contributed in
gathering useful information form secondary sources.
The project taught me a lot of things. For example, the communication skill was developed by
conducting the project. At the time of conducting the project, I had to communicate with the
supervisor, authority of the company and the participants of the project. Data collection and
management skill was also developed by conducting the project. Different terms and definitions have
been learnt by the project. The project was completed within a fixed period of time that’s why time
management skill was developed by the project. The core term about talent management taught me
about managing talent in the workplace. All the learn things will be helpful in my personal as well as
professional life.
On the other hand, I face challenges in data analysis process but as I proceed further I was able
to find alternative method that I could use in order to complete the research and gathered useful facts.
So, overall the research was fruitful as it helps me in enhancing my skills and capabilities that I could
use in both personal and professional career. Though the project has been completed successfully, the
researcher faced different challenges in conducting it. For example, different unknown term and
definitions created obstacles in conducting the project which was solved using different books and
internet research. Data collection and analysis was another problem for being new in this sector. This

problem was solved by the help of the supervisor. Again the collection of fund was another challenge,
which was provided from the personal saving of the researcher.

REFERENCES
Adobor, H. (2014). Selecting management talent for joint ventures: A suggested framework. Human
Resource Management Review, 14(2), pp.161–178.
Almohtaseb, A. A and et.al., 2020. Impact of talent management on organizational performance: The
moderating role of an effective performance management system. International Journal of
Business and Management, 15(4).
Berraies, S., Chtioui, R. and Chaher, M. (2019). Customer-contact employees’ empowerment and
customer performance. International Journal of Productivity and Performance Management.
Björkman, I and et.al., 2017. Talent management in multinational corporations. The Oxford handbook
of talent management, p.461.
Chamorro-Premuzic, T., Polli, F. and Dattner, B., 2019. Building ethical AI for talent
management. Harvard Business Review, 11. p.2019.
Cooke, F.L., Saini, D.S. and Wang, J. (2014). Talent management in China and India: A comparison
of management perceptions and human resource practices. Journal of World Business, 49(2),
pp.225–235.
Cuervo-Cazurra, A., Mudambi, R., Pedersen, T. and Piscitello, L. (2017). Research Methodology in
Global Strategy Research. Global Strategy Journal, 7(3), pp.233–240.
Gallardo-Gallardo, E. and Thunnissen, M., 2019. Talent Management: Disentangling Key Ideas. The
SAGE Handbook of Human Resource Management, p.164.
Guan, X .H. and Huan, T. C., 2019. Talent management for the proactive behavior of tour
guides. International Journal of Contemporary Hospitality Management.
Horner, S. ed., 2017. Talent management in hospitality and tourism. Oxford: Goodfellow Publishers
Limited.
Isbell, K. (2013). Literature. Rocky Mountain Review of Language and Literature, 37(4), p.264.
Lunn, T. (2018). DEVELOPING THE TALENT‐LED COMPANY. Management Development
Review, 6(3).
Malik, A .R. and Singh, P., 2020. Outcomes of talent management: the role of perceived
equity. Employee Relations: The International Journal.
Meyers, M.C., van Woerkom, M. and Dries, N. (2017). Talent — Innate or acquired? Theoretical
considerations and their implications for talent management. Human Resource Management
Review, 23(4), pp.305–321.
Mwanzi, J., Wamitu, S. N. and Kiama, M., 2017. Influence of talent management on organizational
growth.

Peter Lewis Goldsmith and Davies, O.L. (2018). Statistical methods in research and production. Burnt
Mill, Harlow: Published For Imperial Chemical Industries.
Saunders, M. N. K., Lewis, P. and Thornhill, A. (2016). Research methods for business students.
Harlow, Essex, England: Pearson Education Limited.
Shabib-Ul-Hasan, S. (2016). Managing Talent; Twenty Commandments about Talent
Management. IOSR Journal of Business and Management, 2(6). pp.31–36.
Swailes, S., 2020. Responsible talent management: towards guiding principles. Journal of
Organizational Effectiveness: People and Performance.