Research Project: Talent Management Impact on Hilton Hotel Employees

This research project investigates the impact of talent management practices, specifically training and development, on employee motivation and performance within the hospitality sector, focusing on Hilton Hotel. The study includes an introduction, literature review, research methodology (positivism philosophy, deductive approach, and quantitative method using questionnaires), data analysis, and interpretation of findings. Key research questions address the concept of talent management, effective strategies, and their impact on employee performance. The data analysis, based on a survey of 20 employees, reveals insights into employee awareness of talent management, satisfaction with current practices, and the perceived significance of talent management strategies. The report concludes with recommendations for Hilton Hotel to improve its talent management practices and enhance employee performance and motivation. Appendices include the questionnaire, research proposal form, and research ethics approval form.

RESEARCH PROJECT PART
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Table of Contents
TITLE..........................................................................................................................................................3
INTRODUCTION.......................................................................................................................................3
LITERATURE REVIEW............................................................................................................................4
RESEARCH METHODOLOGY................................................................................................................6
DATA ANALYSIS AND INTERPRETATIONS.......................................................................................9
RESEARCH OUTCOMES.......................................................................................................................15
REFLECTION AND RECOMMENDATIONS FOR ALTERNATIVES RESEARCH METHODOLOGY
.................................................................................................................................................................. 16
CONCLUSION.........................................................................................................................................16
RECOMMENDATIONS...........................................................................................................................17
REFERENCES..........................................................................................................................................18
APPENDICES...........................................................................................................................................20
Questionnaire.........................................................................................................................................20
Research Proposal Form........................................................................................................................21
Research Ethics approval form..............................................................................................................27

TITLE
“To investigate the impact of talent management practices (training & development sessions) on
employee motivation and performance in the context of hospitality sector”.
INTRODUCTION
Talent management refers to a significant practice of business enterprise to motivate
employees in gaining competitive advantage within marketplace. Therefore, employees are vital
asset of company because they perform their task for attaining profits and revenues. To maintain
its effectiveness talent management is crucial for developing healthy culture at working place
(Gupta, 2019) . To complete this research, Hilton Hotel is to be taken that is a multinational
American hospitality company deals globally. To complete this study several chapters are
included on the basis of which valid and reliable conclusion is to be drawn at the end. The
chapters include aims, objectives, literature review, research methodology, data analysis and
findings, recommendations. All these are very effective for conducting research effectively and
effectively.
Aims
“To analyze the influence which practices of talent management specifically training and
development has over the performance and motivation of employees”. A case study on Hilton.
Research objectives
 To develop an understanding relating to talent management practices.
 To examine the various strategies which Hilton can use along with training and
development in order to increase motivation and performance of company.
 To examine the impact of these talent management strategies over the performance of
employees with respect to Hilton.
 To recommend some of the measures to Hilton in effectively using the talent
management practices to improve the performance of the company.
Research questions
1. What is the concept of talent management in the hospitality sector?

2. What are the different types of strategies used for talent management in order to motivate
and improve the performance of the employees?
3. What is the impact of using different talent management strategy over the performance
and level of motivation of the employees?
4. What are some of the recommendation to the company in order to increase the
performance of employees with help of different talent management practice?
Rationale of Research
The main reason of conducting this research is to investigate the practices of talent
management on performance and motivation of employees of an organization. This research
topic is reflected the personal and professional interest of researcher that will develops the skills
and knowledge that contributes in growing the career. Bu conducting this research, researcher
acquired detailed information on talent management to develop the performance and productivity
of organization in marketplace.
LITERATURE REVIEW
Literature review refers to a survey that is used to gather the information for a specific
topic. In this information is to be gathered by using books, articles, journals, scholarly articles
etc. to conduct this research, researcher adopts the use of literature review as a secondary source
of data collection where they collect the information based on research questions.
Theme 1: Concept of talent management in the hospitality sector
According to the viewpoint of “D’Annunzio-Green and Teare, (2018)” Talent
management is the process that is implemented by businesses to identify the talent who impact
positively on performance of organization. Talent management strategically handles the flows of
the organization mission, vision, values and goals that helps employees to understand where they
fit within an organization. The concept of talent management enables workforce to participate in
overall direction of an organization. In terms of strategic perspective, effective talent
management helps workers to feel comfortable on their current job. Talent management is an
effective concept as it develops the clear job descriptions so that an organization will get skilled,
talented and experience employees within company who perform the task effectively and
efficiently.

According to the viewpoint of “Williamson and Harris, (2019)” Talent management
reflects as a full scope of HR Processes that interlinked with developing, motivating, attracting
and retaining high performance employees. It is very essential to attract the number of applicants
who are working with full potential so that business firm will get proficient outcomes in their
survival. Talent management is a term that motivates and increases the performance of
employees so that competitive advantage is to be enjoyed by firm.
Theme 2: Strategies used for talent management in order to motivate and improve the
performance of the employees
According to the viewpoint of “Pant and Venkateswaran, (2019)” there are several
strategies which are used for talent management in order to enhance performance and motivate
employees. The best strategy that is adopted by company is to invest in employees and focus on
hiring employees internally. Due to this strategy employees are motivating towards performing
their task effectively that improves the overall performance of the workers (What is talent
management strategy?. 2021). Another strategy is providing training and development session to
the employees so that skills and knowledge of workers are to be enhanced.
According to the viewpoint of “Reilly, (2018)” the main strategy for motivating and
improving performance of employees is rewarding and recognition as it assist in attracting and
retaining employees for more period of time. In this organization provide reward and recognition
to the employees than they encouraged towards effective working. Due to this the overall
performance of employees gets enhanced.
Theme 3: Impact of using different talent management strategy over the performance and
level of motivation of the employees
As per the viewpoint of “McGuire, Dusoye, Garavan and Alhejji, (2018)” the impact of using
talent management strategy is that it helps organization to encourage employees for attaining
business targets effectively and efficiently. Talent management strategies also influence the
positive working culture that helps in developing performance of workers at working place.
Hence, strategies of talent management positively impact the performance and level of
motivation of employees.

On the other side as per the viewpoint of another author “Jehangir and Khan, (2018)” it is
reflected that using talent management strategies are sometimes reflects as a negative impact
because due to these strategies such as training and development, motivation etc. will create
conflicts and misunderstanding among the workers that will affect their performance negatively.
Due to this employees are not perform their task appropriately that impact profitability and
sustainability of business enterprise.
RESEARCH METHODOLOGY
Research methodology refers to specific procedures that are used to identify, select,
analyze, process information related to specific topic. It is very crucial while conducting research
because it allows the readers to critically evaluate a study validity and reliability. It is based on
several topics which are presented below within research onion. To conduct this research
methodology researcher need around 3 to 4 weeks that helps in analyzing the best methods to
conduct the research effectively and efficiently.
Research philosophy
A research is associated with interpretivisim and positivism philosophy. In this
positivism reflects that research should be perform in a systematic manner where interpretivisim
research is based on principle that is used to applied to observing the several activities and
concepts of social world (Burke and Hughes, 2018). In this positivism refers to philosophical
theory that present genuine knowledge that generate from experience of natural phenomena and
their related activities. To conduct this research, researcher select positivism philosophy because
it develops the sensory experience where interpretation is based on reason and logic that provides
effective knowledge. The main reason for selecting this philosophy is that it provides the factual
knowledge by observations and creates trust along with it is based on quantitative method.
Research approaches
There are two types of approach mainly inductive and deductive in which inductive
approach states the observation and theories that tend to propose the research process by
reflecting the outcome of observations (Berger, 2020). In this inductive approach is very
complex in nature because it comprises of patterns, regularities in experience to reach the

conclusion or generate new theory. In this deductive approach refers to one that linked with
positivism philosophy that facilitates better testing and scanning of numeric facts. To conduct
this research researcher adopts the use of deductive approach. The reason of selecting this
approach is that it is based on existing theory and collecting data to test the hypothesis. This
helps in draw a valid and authentic conclusion at the end of research.
Quantitative and qualitative research methods
At the time of conducting the research, there are several choices in front of investigator
so that they gather data based on research topic. Thus it is mainly crucial for researcher to choose
the appropriate tool for representing the valid conclusion at the end (Pandita and Ray, 2018).
There are two methods for conducting research these are quantitative and qualitative and both are
effectual for carry out research. Quantitative data is to gain detailed from respondents on specific
topic that provides information in numeric manner whereas qualitative method is to gather
information in theoretical aspects. But for conducting current research, quantitative method is
used as it helps in gather data in measurable form. It is used to analyze numeric data that
addresses research problem in an effective manner. It helps in reflecting a valid conclusion at the
end of research. To conduct this research questionnaire method is to be used which is associated
with quantitative research.
Primary and secondary research
Primary research refers to a process of collecting and gathering the data, facts and figures
by using interviews, questionnaire, surveys etc. to conduct this research researcher adopts the use
of primary research because for first handed collection of data using questionnaire so that
effective results are to be reflected.
Secondary research refers to a process of collecting data that is already published by
authors or other person in the form of books, articles, scholars etc. to conduct this research,
investigator also select this source as it provide theoretical knowledge on talent management that
helps in providing recommendations at the end of research.
Sampling methods

There are two ways of selecting a sample that is probability and non-probability form.
Probability sampling method is that in which researcher select the respondents on random basis
where non-probability method is one where respondents are select non-random basis (Taylor,
2018). To conduct this research, researcher adopts probability sampling method where they
select the respondents from large population on random basis. The main reason for selecting this
method is to reduce the chances of biasedness. The sample size for conducting this research is 20
who are manager, employees of Hilton Hotel.
Ethical issues and accessibility
It is very essential for researcher to undertake the research in ethical way so that it provides
successful results. In this investigator have access to collect information from primary source
from the manager of company. It will provide authentic results within research activities. This
will effectual in eliminating the legal issues. While collecting data from secondary sources
researcher have proper access to collect data from websites, publication sources as well. This
will reflects the ethical activities while conducting research. Therefore, it is very essential for
researcher to conduct research in ethical manner where investigator should follow ethical
principles like honesty, trust etc. to obtain information effectively which does not harm the
respondents image. These ethical principles help in conducting the research in effective and
systematic manner.

DATA ANALYSIS AND INTERPRETATIONS
Questionnaire
Q 1) Are you aware about the concept of Talent management within
hospitality industry?
Frequency
a) Yes 19
b) No 1
Q 2) Are you satisfied with the company talent management practices? Frequency
a) Satisfied 13
b) Dissatisfied 4
c) Neither satisfied and dissatisfied 3
Q 3) How significant talent management strategies are for Hilton in
order to motivate employees?
Frequency
a) Highly significant 10
b) Significant 6
c) Neutral 2
d) Insignificant 2
e) Highly insignificant 0
Q 4) Does talent management strategies effective in improving the
performance of employees within Hilton?
Frequency
a) Yes 16
b) No 4
Q 5) What are the strategies of talent management that are associatedFrequency

with performance of employees?
a) Motivating employees 11
b) Training and development 5
c) Metrics 4
Q 6) Recommend some measures for improving the performance of employees to gain
competitive advantage within Hilton
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Data interpretation
Theme 1: Aware about the concept of Talent management within hospitality industry
Q 1) Are you aware about the concept of Talent management within
hospitality industry?
Frequency
a) Yes 19
b) No 1
Frequency
a) Yes
b) No
Interpretation: From above analysis it is to be interpreting that out of 20 respondents, 19 are
aware about the talent management concept within hospitality industry and 1 respondent are not
highly aware about the concept of talent management.
Theme 2: Satisfied with the company talent management practices
Q 2) Are you satisfied with the company talent management practices? Frequency
a) Satisfied 13
b) Dissatisfied 4
c) Neither satisfied and dissatisfied 3

Frequency
a) Satisfied
b) Dissatisfied
c) Neither satisfied and
dissatisfied
Interpretation: By examine above data, it is to be interpret that 13 respondents out of 20 are
highly satisfied with the company but 4 are not satisfied with the practice of talent management
within an organization. In this 3 are neither satisfied nor dissatisfied with the practices of talent
management that was implemented in an organization.
Theme 3: Significance of talent management strategies is for Hilton in order to motivate
employees
Q 3) How significant talent management strategies are for Hilton in
order to motivate employees?
Frequency
a) Highly significant 10
b) Significant 6
c) Neutral 2
d) Insignificant 2
e) Highly insignificant 0