Research Project: Impact of Trained Personnel Shortage on Qbic Hotel

This research project examines the impact of a shortage of trained personnel within the hospitality industry, using Qbic Hotel as a case study. The project begins with an introduction outlining the research's overview, background, rationale, aims, objectives, and research questions. Chapter 2 provides a literature review, exploring the benefits of trained personnel, the relationship between trained employees and Qbic's growth plan, and the effectiveness of HRM practices in mitigating the shortage of trained employees. Chapter 3 details the research methodology, including the type of investigation, research philosophy, design, approach, data collection, sampling, and ethical considerations. The subsequent chapters focus on data analysis, critical appraisal, recommendations, and conclusions. The research aims to identify the impact of the shortage of trained personnel, addressing the benefits of training, the relationship between trained employees and Qbic’s growth, and effective HRM practices to resolve the issue.

RESEARCH
PROJECT

Table of Contents
CHAPTER 1: INTRODUCTION ...................................................................................................1
1.1 Overview of Research...........................................................................................................1
1.2 Background of research.........................................................................................................1
1.3 Rationale of Research...........................................................................................................2
1.4 Research Aim........................................................................................................................2
1.5 Research Objectives..............................................................................................................2
1.6 Research questions................................................................................................................2
1.7 Research Approach and Methodology..................................................................................2
1.8 Chapter Preview....................................................................................................................3
CHAPTER 2: LITERATURE REVIEW.........................................................................................4
2.1 Benefits of having trained personnel in organisation............................................................4
2.2 Relationship between trained employees and Qbic’s growth plan.......................................5
2.3 Effectiveness of HRM practices in order to mitigate issue of shortage of trained
employees in hotel.......................................................................................................................5
CHAPTER 3: RESEARCH METHODOLOGY ............................................................................7
3.1 Type of investigation.............................................................................................................7
3.2 Research Philosophy.............................................................................................................7
3.3 Research Design....................................................................................................................8
3.4 Research Approach...............................................................................................................8
3.5 Data collection......................................................................................................................8
3.6 Data sampling........................................................................................................................9
3.7 Ethical consideration.............................................................................................................9
3.8 Time scale.............................................................................................................................9
CHAPTER 4: DATA ANALYSIS ...............................................................................................10
CHAPTER 5: Critical Appraisal, Recommendations & Suggestions ..........................................21
CHAPTER 6: CONCLUSION......................................................................................................22

REFERENCES..............................................................................................................................23

Topic: Impact of shortage of trained personnel within hospitality industry.
CHAPTER 1: INTRODUCTION
1.1 Overview of Research
Training refers to organized activity that aim at imparting the information for improving
performance of individual. It is mainly design to enhance skills, efficiency, value creation and
knowledge of an individual for perform particular job in a better manner. The organisations
provide training to employees so that they performance can be improved and they can focus on
attaining particular objectives. It will help in develop the positive impact on productivity as well
as profitability of business. The shortage of training develops negative impact on business
because if knowledge and skills of a person or employee will not be properly developed then it
can not able to perform in a better manner (Baum, 2012). Organisations which do not provide
quality training to existing and new employees harm not only development of a person but also
evolution of business itself. On the other hand, shortage of trained and available staff members
can enhance direct labour cost if turnover claims maximise. It negatively impacted development
of business along with future growth.
1.2 Background of research
In this modern era, hospitality sector is more developing and it contributes in economic
development of nation. This industry is wider category of fields with in service sector that
consists event planning, cruise line, transportation, theme parks etc. Most of the business firms in
hospitality sector facing more challenges like improper management, shortage of skilled labour
etc. Among all issues, lack of the skilled staff members are considered as on of main problem
under hospitality sector. If the employee will not be skilled properly then it develop impact on
the business and reduce growth. Qbic Hotel is established in London city and it provides the
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comfortable accommodation and other services to people. It provides the training to employees
so that they can provide the better services to consumers (Bharwani and Butt, 2012). Now, hotels
are struggling to matching the skill level of employees so that they can meet with demand of
customers. In context to increase skills of employees, it is necessary for an organisation to
provide the better training for them so that they can understand their roles or responsibilities and
increase performance level. It has been observed that the sales of Qbic hotel is declining on
continuous basis due to the less training provided to employees. It impact on the decision making
and productivity of business. For gaining the attention of consumers, it is necessary to reduce
gap of the skilled labour and provide them proper training.
1.3 Rationale of Research
In United Kingdom, hospitality sector is suffering from the shortage of skilled labour that
enhance issues at workplace. Major reason behind conducting this research is to know about the
issues which develop impact on sustainability of business (Hassig and et. al., 2014). It will help
in develop the knowledge of a learner that know about the impact of lack of availability of
skilled labour on performance level of hospitality sector. It will help in improving the skills as
well as knowledge of a learner so that it can not face any issue in conducting its business and
problem related to shortage of trained personnel.
1.4 Research Aim
The aim of this research is “To identify impact of shortage of trained personnel within
hospitality industry: A study on Qbic hotel”
1.5 Research Objectives
The objectives are mention below:
 To understand benefits of having trained personnel in organisation.
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 To explain relationship between trained employees and Qbic’s growth plan.
 To analyse the effectiveness of HRM practices in order to mitigate issue of shortage of
trained employees in hotel.
1.6 Research questions
 What are the benefits of having trained personnel in organisation?
 How trained employees and Qbic’s growth plan are interrelated?
 How HRM practices can be effective in order to resolve issue of employees in
hospitality industry?
1.7 Research Approach and Methodology
It is one of most necessary research part and it gives proper vision to an investigator for
using the most effective methodology as it support literature in a proper manner. Research
methods are of two different types qualitative and quantitative (Jani and Han, 2014). This present
report is based on qualitative research because it provide the theoretical information about the
specific area. On the other hand, researcher use inductive approach because it will help in
support literature through conducting the detailed analysis on particular study area.
1.8 Chapter Preview
This research part is more effective in preview chapters that gives significant base in
order to overcome from research problems. Preview of chapters are mention below:
Introduction- It is primary step in research as it provides the detailed specification of
project. Under this, aims and objectives are mentioned properly that help in provide the support
to whole work.
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Literature review- It is also a necessary part as it provides the detailed information
about the topic by analysing the opinions as well as view points of different writers and authors
(Karatepe and Choubtarash, 2014).
Research methodology- This part of research is helpful in determine, collect and analyse
the information in a proper manner. Research approaches, philosophies, data collections methods
are used in this section.
Data analysis- It is used for analysing the collected information and data in order to
know about its effectiveness. For analysis data, researcher use the thematic analysis in this.
Recommendations and suggestions- In this part of research, investigator provide the
recommendations and suggestions in order to overcome from issues related to specific research
area.
Conclusion- It is a last part in research and it is based on the whole investigation.
According to set aims and objectives, conclusion will be drawn.
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CHAPTER 2: LITERATURE REVIEW
Literature review refers to scholarly paper that consists current knowledge including the
methodological and theoretical contributions to specific topic. It is explicit and systematic
method for determining and evaluating exist completed body and also recorded the work
produced through an investigator. Under this, secondary data will be used and it is based on the
opinions and view points of different authors and writers.
2.1 Benefits of having trained personnel in organisation
In an organisation, human resource department is responsible in hiring as well as provide
training to employees so that they can able to perform in an effective or better manner. Training
is related with developing specific skill to desired standard through practice and instruction. It is
an act of enhancing skill and knowledge of a person for performing specific job role. According
to opinion of Jack (2012), Training is essential to keep staff updated with latest technologies and
trends which are required to survive in competitive environment. If employee will be properly
trained and have proper knowledge in specific area then it will provide benefits to company. In
addition to this, it is necessary for Qbic hotel to provide the training to new as well as existing
employees in limited time period so that they can perform in a better manner and also able to
attain target. Mostly employee training is provided through professional in any specific area or
industry. It is essential through through each staff members at work and various work stages. It is
important to make improvement in quality world across various levels at workplace.
There are some benefits of having the trained personnel in company mention below:
Enhance employee morale- Most of the staff members retain satisfied in job for time
period and then look towards development opportunities. Training is helpful in enhancing the
morale of staff members and they will perform in a better manner. It is helpful for staff members
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to remain positive and also contribute to vision of firm. It will helpful in provide the strong
employee engagement.
Productivity- Better training makes the process of firm better. On the basis of opinion of
Patricia Lotich (2019), Trained employees can perform the tasks in a quick manner and they can
able to make improvement in their work. If the staff members will be trained then chances of
errors will be reduced and they can able to perform tasks and attained with in given period of
time. It develops the positive impact on productivity or growth of business.
Safety- For Qbic hotel, safety of employees is main priority. Staff members which have
lack of skills and knowledge have meet with an accident at workplace. Training is helpful in
eliminate this cause and provide the safe environment. If the employees will untrained or will not
aware about the operating technology, machineries etc. then accidents will be happen. So, it is a
responsibility of human resource manager in Qbic to provide the proper training to employees
and give them proper guidance about the new equipments, technologies and machineries.
Less supervision- If staff members are provided the proper training then responsibility of
the supervision is minimized. Training does not remove supervision need but it also minimize
requirement for constant and detailed supervision.
2.2 Relationship between trained employees and Qbic’s growth plan
According to opinion of Nikos Andriotis (2017) it has been stated that there is a
significant relationship among the trained workers as well as development of business. If Qbic
hotel have talented people with proper knowledge of market and consumer demand then they can
able to provide the better services to guests on the basis of their needs. It will help in increase
satisfaction level of consumers and they will visit frequently to hotel. With the help of this, sales
of Qbic hotel with be enhanced and can gain the competitive benefits in hospitality industry. On
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the other hand, training is helpful in provide the strength to skills which employee require to be
improve. It will help in minimize the weak links with in firm which depend on the others in order
to compete the basic wok or activities.
Training is helpful in enhancing the satisfaction level of employees that minimize chance
of leaving firm. If employee will be trained that it cost of employee turnover will be reduced.
Having the trained employees at workplace impact on growth of business because if Qbic hotel
will have the talented and trained employees then company can able to develop a plan for
business expansion. The talented staff members will able to support decision making of firm and
also will be contribute in a proper manner.
2.3 Effectiveness of HRM practices in order to mitigate issue of shortage of trained employees in
hotel
According to view point of Nikos Andriotis (2018) it has been stated that human resource
management is related with planning, organising, staffing, directing and also controlling the
personnel functions. It is planned approach for managing the people for performance in an
effective manner. Its main aim to develop open, caring and flexible management styles so that
the employees can be motivated and manage the work in a better manner. The HRM practices
develop positive impact on innovation of business, better job performance, execution of business
strategies etc. These are helpful in minimize issues of shortage of the trained employees in Qbic
hotel. There are some different HRM practices with their effectiveness mention below to
mitigate issue of shortage of trained employees in Qbic hotel:
Recruitment and selection- These both are planned for determination of the potential
applicants for future and current jobs and make the better choices. Recruitment is procedure of
attracting the people on timely basis with high qualification. It is a responsibility of human
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resource manager to hire the well qualified and talented candidates which can perform the job in
an effective manner.
Training and development- In this present time period, each business firm needs staff to
be more skills in order to performing the tasks or activities in an effective manner. Better
organized training and development is necessary in enhancing the job performance, maximising
employee productivity, minimizing cost of work quality etc. The main aim of training and
development is to make improvement in capability of employees along with performance of
Qbic hotel. It is helpful in reduce the shortage of trained employees to enhance their
productivity.
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CHAPTER 3: RESEARCH METHODOLOGY
Research methodology refers to specific techniques and procedure that is used to
determine, choose, process and also analyse the information about topic. It evaluates the
reliability as well as validity of overall research area. It is mainly used to gather the data and
information for purpose of making the better business decisions (Karatepe, 2013).
3.1 Type of investigation
Research methods are processes, techniques and strategies which use in gathering data
for analysis in context to uncover the new information or develop better understanding about
topic. Qualitative and quantitative are two different kinds of research.
Qualitative research method- It is dealing with phenomena that is impossible or complex
to quantify in a mathematical manner. Under this, data is measured in terms of quality or
theoretical manner so it it can be easy in understanding (Wu, Robson and Hollis, 2013).
Quantitative research method- It is systematic investigation of any phenomena through
mathematical, computational and statistical techniques. The main aim of this method is to
develop the better mathematical models that pertaining phenomena.
This present report is based on the qualitative research method because it provides in-
depth understanding about the specific research area.
3.2 Research Philosophy
It refers to belief about way which data and information collected,analysed and then used.
It is important for an investigator to choose suitable or effective philosophy so that it can provide
the better conclusion (Kasim and et. al., 2014). Interpretivism and positivism are two different
types of research philosophies.
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