Impact of Training and Development on Hilton Hotel Employees

This research proposal examines the impact of training and development on employee performance, using Hilton Hotel in the UK as a case study. It explores the meaning and various methods of training, including on-the-job and off-the-job approaches like coaching, mentoring, and e-learning. The study aims to analyze the benefits of training on employee performance, addressing the hotel's challenges related to employee performance. The rationale highlights the researcher's interest and the need to improve the hotel's profitability through effective training. The proposal outlines resource implications, including time and funding, and suggests using a Gantt chart and activity-based costing to manage these. The literature review covers the concepts of training and development, different training methods, and the positive influences of training on employee performance, such as improved skills, increased motivation, and reduced operational wastage. The research seeks to provide recommendations for training and development strategies to enhance employee performance and overall business outcomes.

RESEARCH PROPOSAL

Table of Contents

Research Title
“To analyse the impact of training and development on the performance of employees:A case
study of Hilton hotel in UK”
Background
In the present era, every organisation requires high skilled and talented human resources
so as it can attain the determined objective within time period. It is very important for the
company to understand the need of employees about the training and development and organise
the program accordingly (Arulrajah and et.al., 2015). Training is refers to the teaching and
learning activities carried out on for the primary objective of helping the employees of the
company so as they can improve their knowledge, skill, ability and capability about the working
in the business unit. Training and development is the best source for the company through which
it can improve the performance and efficiency of employees. In addition to this with assistance
of the training and development programs, company can able to improve the personality and
professionalism of employees which assist in improving the entire growth and development of
organisation. The following research proposal is going to provide depth knowledge and
understand about the importance of training and development. In addition, various kinds of
methods of training will also discuss in this research proposal. The Hilton hotel is facing the
issue related to ineffective and poor performance of personnels which directly influence business
performance and profitability in the market. Hilton hotel is a global brand of full service hotels
and resort and the flagship brand of Hilton. It deals with accommodation services in the UK and
its main objective is to deliver the high quality of services to customer and gain high profitability
and market share. Due to the lack of training and development programs, company needed to
understand the importance of training and organise it in an effective manner. In order to improve
the profitability and productivity, company requires organising training and development
programs. This research proposal will use various research methodologies describe in order to
find the appropriate solution of the research topic. With assistance of the various research
methodologies like research design, research philosophies, research approach, data collection,
data analysis, investigator can identify the appropriate solution of the research problem in this
following research proposal.
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Research Aim
“To Analyse the impact of training and development on the performance of employees: A case
study of Hilton hotel”
Research Objectives
 To understand the meaning and concept of training and development
 To determine the various methods of training and development
 To analyse the benefits and positive influence of training and development on the
performance of employees.
 To recommend the was and strategies of training and development that can be adopted by
the organisation.
Research Questions
 What is the meaning and concept of training and development?
 What are the different types of training methods?
 Analysis of the impact of training and development on the performance of personnels?
Rationale
In the following research proposal researcher interest is the major reason for selecting
this particular topic of training and development. In addition, Hilton hotel is facing the issue
related to ineffective and poor performance of employees by which company's profitability is
also decreased. Thus, in order to identify the impact of training and development and its
importance within business unit this topic will select by the scholar. Furthermore, investigator
has sufficient quantity of information about this topic that is why this topic will select by the
scholar. The another reason of selecting this topic is that researcher likes to study on the
performance of the company (Fiegen, 2010). In the following research proposal, various kinds
of finding and arguments can help to the investigator in order to understand the impact of the
training ad development in the performance of Hilton hotel.
Resources implication
In order to carry out the research, the researcher will face various kinds of factors related
to human resources, finance and time etc. Time is the major factor which will create issue for the
researcher in conducting the research. In order to minimise the implication of the time factor,
investigator will adopt the Gantt chart technique through which activities of research can
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organise according to the time. In this manner, a specific time duration will allocate for each
activities so as determined objective can attain. In addition to this fund is another major factor of
this research which will create the issue for researcher. In the limited availability of fund it will
become hard for the researcher to carry out the research for attainment of objective. Fund plays a
very crucial role in the research through which various work can accomplish. In order to
minimise the impact of following resources, activity based costing method can adopted by the
scholar.
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Literature Review
Meaning and concept of training and development
As per the view of Werner and DeSimone, (2011) Training and development is the
crucial part of every business organisation by which firm can improve the performance and
efficiency of employees. In this manner, management use various advanced technologies and
functions through which training can conducted and aids to personnels in improving their skill,
knowledge, ability and capability. In a simple word it can be said that training and development
is a program which provide opportunity to personnel for improving their knowledge, skill,
ability, capability related to the particular area and also encourage them for enhance their
personality and professionalism. As per the view of Knowles, Holton and Swanson, (2014)
training and development need arise within the corporation for change something or adopt
something. In this manner, appropriate technology and sufficient resources like financial, human
resources and machinery and equipment can required by the organisation. According to the view
of Flamholtz, (2012) training and development is a kind of eduction programs which involves
the sharpening of skills, concepts, changing of attitude and gaining more knowledge to enhance
the performance of human resource. Training and development is also known as various names
like human resource's development, human capital development and learning and development.
According to the view of Luthans and et.al., (2010) training and development is the official and
ongoing educational activities which designed in the organisation in order to improve the
performance and productivity of personnels. Training is refers to the teaching and learning
activities carried out on for the primary objective of helping the employees of the company so as
they can improve their knowledge, skill, ability and capability about the working in the business
unit.
Different types of training and development
As per the view of McKenzie and et.al., (2012) major there are two kinds of training and
development which is on the job training and off the job training. In the context of on the job
training, employees gets learning about the working and new concept within the organisation or
at the time of job. On the other hand of the job training is that programs under which human
resources can far from the organisation. Within one organisation, management can adopt the
various method of training according to the learning style of employees and requirement of
training. As per the view of Jiang and et.al., (2012) on the job training is less cost effective and
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there are less disruptive as employees are always on the job. In the context of on the job training,
various method can included such as coaching, mentoring, job rotation, apprenticeship and
understudy. In the on the job training, coaching is a one to one training which aids in frequently
identifying the weak are and tries to consider on that area. In this manner, coach can appoint by
the organisation for conducting training of employees and teach them related to the subject. On
the other hand mentoring is also effective method of training under which senior and supervisor
gives the training to employees. As per the view of job rotation is another important training
under which employees can rotate within the organisation for different roles and responsibility in
different functional department. According to the view of Pros and Cons of Training Methods.
(2007) off the job training can also conduct by firm under which employees can take the training
for or separate from the office. In this manner various methods can included such as lectures,
conferences, simulation exercises, role playing etc. According to the view of Wang and Noe,
(2010) in the present era, computer based training and E-learning is one of the best tool under
which various material are used for training like video, audio, stimulating graphics, virtual reality
etc. In addition to this E-learning is online training under which internet can used by individual
and it is the one of the fastest training method under which employees can take learning in an
independent manner. As per the view of Zheng, Yang and McLean, (2010) e-learning is the most
effective tool and technique of the training and development programs through which
employees can get knowledge and skill about the subject in an independent manner.In the E-
leraning programs, employees can get training by sue iof the computer, equipments, internet etc.
Analysis of the benefits and influence of training in the performance of employees
As per the view of Kraaijenbrink, Spender, and Groen, (2013) Training and development
is the crucial part of every business organisation by which firm can improve the performance and
efficiency of employees. In this manner, management use various advanced technologies and
functions through which training can conducted and aids to personnels in improving their skill,
knowledge, ability and capability. As per the view of Crook and et.al., (2011)Training and
development is the best criteria and source of the company by which it can improve the
performance and productivity of employees. Hilton hotel is facing the issue related to poor and
ineffective performance of employee so it directly affected the profitability of business in the
market. In order to improve the performance of employees, company required to organise
training and development programs so they can improve their skill, knowledge ability and
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capability about the working within organisation. As per the view of Lund, C.L. and Colin, S.A.,
(2010) with help of training program company can able to improve the competency and
effectiveness of their working. The stability and progress of company is always depends upon
the training programs through which personnels can able to improve the quality of working and
overcome the wastage from the operation. It is also very essential to adopt as pre the changing
business environment and requirement of employees. As per the view of Ployhart, and
Moliterno, (2011) the major advantage of training and development programs within
organisation is that employees can able to independent and they required very less supervision
from the senior employees. Furthermore, they feel a valuable for the company because they have
opportunity to grow their personality and professionals by this training and development
program. With assistance of training and development programs in the company, management
can able to enhance the ability, capability, skill, and knowledge of employees about the working
area. This will assist in improving the entire performance and quality of the business. Many
employees can effectively motivate and encourage with the help of training and development
programs and their moral can also increase. Employees can get satisfied by the company and
they take initiative for higher performance and productivity. As per the view of Flamholtz,
(2012) training and development aids in improving the quality and productivity of business
because by this training, wastage from the production can reduced. Company can also able to
create the talent pool of cross trained employees and employees turn over and absenteeism can
also overcome within organisation. As per the view of Werner and DeSimone, (2011) the major
advantage of the training and development is that company can easily address and identify the
weaknesses of employees so as firm can focus on the measure to which weaknesses can
overcome. As per the view of Avey and et.al., (2011) by adopting the training and development
methods within the organisation, firm can effectively utilise the available resources which aids in
improving the quality and reducing the wastage of materials. Hilton hotel can easily improve the
performance and productivity of employees by organising training and development program for
the employees. In addition to this, employees can get motivate and encourage to take initiative
for the success and high growth of the company. By this training and development,. Employees
can able to get full satisfied and improve their personality and professionalism within
organisation.
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Research Methodologies
Research methodologies provides a complete guidance and instruction about to carry out
effective research about the particular topic. In this manner, investigator can identify and
determine the appropriate solution of the research problem with help of research methodologies.
In a simple word it can be said that methodologies is concept by which investigator can conduct
the complete solution of the issue (Creswell, 2013). This section defines the various
philosophies, research approach, data collection, data analysis, sampling etc. Following are some
important methods of research methodologies through which investigator can conduct the
research- Research Philosophy- This is an important part of the research which creates an
appropriate background of the research and find out the best solution of the research issue
(Flick, 2011). There are to kind of research philosophy that is interpritivsim and
positivism. In the context of interpretivism, research have to use various theories and
finding in order to test the appropriate solution of research problem. On the other hand in
the context of positivism explanation is based on various scientific evidences. In addition
to this in the interpritivism research philosophy, researcher has used different theories
and finding to test the subjective concept of the research (Daniel and Sam, 2011). On the
other hand in the positivism investigator will focus on the major objective of the research.
In the following research proposal, investigator will use positivism theory as the
philosophies of the present research proposal in order to evaluate the impact of training
and development on the performance of employees. Research approach- Research approach is important part of the research study which
aids in identifying the issue and develop appropriate solution of the problem. In addition
to this research approach determine the right solution of the research question either by
theory or hypothesis used in the research study (Garner and Scott, 2013). There are major
two kinds of research approach that is inductive and deductive research approach. In the
context of inductive research general view of the topic is explained in the starting of the
study and under which presence of research questions. On the other hand deductive
research is that under which study is based on the hypothesis frame and there is validity
of such theories can be authenticated. In the following research proposal, investigator will
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use inductive approach of the research so as scholar can identify the impact of training
and development on the performance of employees of Hilton hotel. Research design- Research design is another major part of the research study which aid
to investigator in identifying the issue of the research and carry out all activities of
research. Major research design assist in developing research question and it can be done
in many ways like descriptive design, experimental and other casual researches. In the
following research proposal, investigator will use descriptive design of research under
which data can easily collected and analysed in an appropriate manner (Kumar, 2014).
The major objective of this research proposal is to analyse and assess the impact of
training and development on the performance of employees. Thus, this descriptive
research design will aid to investigator so as determined objective can easily attain. This
descriptive research design assist to the investigator in order to analyse the collected data
about the research and use in find out the appropriate solution. Data collection- Data collection is another major part of the research which aid in
identifying the appropriate solution of problem. Data collection is a process under which
investigator can collect the data from various primary and secondary sources in order to
identify the appropriate research problem (Özerdem and Bowd, 2016). There are major
two kinds of data collection that is primary data collection and secondary data collection.
In the context of primary data collection, information and data about the research topic
will gather by the survey, questionnaire, interview, personal interaction, observation etc.
On the other hand the context of secondary data collection, data can collected by the
secondary resources such as books, journals, magazines, online company websites, etc. In
the present research proposal, primary and secondary both data collection will be used by
the investigator (Fiegen, 2010). In the primary data collection, investigator will conduct
survey for collect the information about the research topic. On the other hand in the
secondary data collection, investigator will use books, journal, websites, magazines etc
for collecting the knowledge about the training and development programs. Data Analysis- Data analysis is the process of evaluating data with help of analytical and
logical reasoning to examine each component of data provided. It is the major part of the
research methodology which aid in analysing and evaluating the data for the research
issue. There are major two type of data analysis that is qualitative and quantitative
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method. In the context of quantitative research various numerical data and equation can
be used in the research (Research Methodology. 2015). Quantitative research uses
measurable data to formulate facts and uncover pattern in research. This method includes
various kind of survey, online survey, face to face interview, telephone interview,
systematic observation etc. On the other hand in the context of qualitative research
methods used various facts, theories and concept in order to identify the solution of
research problem. In the following research proposal, qualitative method of data analysis
will be used in order to address the problem of research study. Sampling- Sampling is another major part of the research proposal under which
investigator can select the particular group for take investigation about the research topic.
It is a process under which predetermined number of observation are taken from the
larger population (Smith, 2015). In the following research project, investigator will use
random sampling under which investigator will take 20 employees of the Hilton hotel and
conduct survey in order to collect the data related to the research topic. Limitation- In order to conduct the research, investigator will face various kind of
limitation and problems. In this following research, limitation of time is the major
limitation of the research study (Taylor, Bogdan and DeVault, 2015). Due to the lack of
appropriate time, it will very difficult for the scholar to collect information related to the
various element of the study. In addition to this scope of this topic is very broad thus
investigator will not consider each and every aspect of the study.
 Ethical consideration- In this research proposal, the major ethical consideration is that
the data and information of the research topic should be relevant and appropriate for the
research (English, and Kirshner, 2016) There should not any kind of pressure and force
upon the respondent in order to fill the questionnaire. All information and data should be
reliant and reliable so as other can easily understand the meaning of research.
Project Specification
In this following research, in order to conduct the survey investigator will take the
personal email id of 20 employees of Hilton hotel and prepare the questionnaire along with the
question if training and development (Gay, Mills and Airasian, 2011). Investigator will send the
questionnaire to each employees of they Hilton hotel so as they can freely feel the questionnaire
according to their view and knowledge. By this way, respondent will effectively fill up the
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questionnaire about the research topic which will assists to investigator to identify the solution of
research topic.
Time scale
ACTIVITY/WEEK 1 2 3 4 5 6 7 8 9 10 11
 Selection of an appropriate
topic
 Topic is selected after
discussing with tutor,
 Identification of the
research rationale
 Formulating the Literature
review
 Identification of the
research aims and
objectives
 Determining the primary
and secondary data
 Selection of research
approach
 Use the research
methodology
 Develop the appropriate
questionnaire
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 Conduct the survey of the
respond ants
 Collect the information and
data about the topic from
many respondent.
 Thematic analysis
technique applied in the
research study
 Analysis and interpretation
 Conclusion
 Recommendation
 Submission of the report
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REFERENCES

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