Case Study on DPD: Impact of Training and Development on Satisfaction

This case study investigates the impact of training and development practices on employee satisfaction within DPD. It explores the relevance of training and development for employees, the challenges faced by the company in regulating training programs, and how these challenges affect employee career opportunities and growth. The research employs a positivism philosophy and uses both primary (questionnaires) and secondary data collection methods. Key findings from a survey of 50 DPD employees reveal that training and development are considered necessary for success, contributing to efficient employees, motivation, and improved performance. However, challenges such as hectic schedules, information overload, and the need for employee engagement negatively impact career growth. The study concludes with recommendations for improving training programs to enhance employee satisfaction and career development at DPD.

RESEARCH PROJECT
(Impact of training and development practices on employee
satisfaction. A case study on DPD)

Table of Contents
INTRODUCTION...........................................................................................................................3
LITERATURE REVIEW................................................................................................................5
What is the relevance of trainings and development for the employees?...................................5
What are the challenges face by company in order to regulate training programmes?..............6
How these challenges impact on the career opportunities and growth of employees?...............7
MAIN FINDINGS...........................................................................................................................8
Frequency distribution table........................................................................................................8
Data Interpretation......................................................................................................................9
CONCLUSION..............................................................................................................................14
Recommendation ..........................................................................................................................14
Evaluation .....................................................................................................................................15
REFERENCES .............................................................................................................................16
APPENDIX....................................................................................................................................17
Questionnaire............................................................................................................................17

INTRODUCTION
Overview of the topic
In an organisation training and development is an essential strategy for a company to
improve the skills and knowledge of employees. The several practices of training & development
focus on making workforce efficient towards their work duties, responsibilities and roles.
Companies arrange and organise training sessions so that employees can be motivated in the
workplace and do their work with more efficiency by gained knowledge through these sessions.
Through training, employees become more confident to face every type of challenges and work
in uncertain situations (Larsen, 2017). Employees are the precious asset of an organisation who
have the responsibility of carrying out different business operations and activities. So, companies
invest their funds as well as time to arrange training sessions so that employees can learn about
new technologies, processes, gain knowledge and learn new skills (Engetou, 2017). The existing
investigation focuses at taking out information about the importance of training and development
within a company along with the challenges faced by company while organising training &
development programmes. The chosen organisation for the investigation is DPD because this
company faces issue in delivering several training & development programmes.
Research Aim
To analyse the issues in providing trainings and development programmes which impact
on employees career growth. A study on DPD
Research Objectives
 To understand the significance of training and development for employees of DPD
 To identify the challenges in providing trainings to employees of DPD
 To evaluate how these challenges impact on the employees career growth and satisfaction
Research Questions
 What is the relevance of trainings and development for the employees?.
 What are the challenges face by company in order to regulate training programmes?.
 How these challenges impact on the career opportunities and growth of employees?
Research Rationale

The major purpose of doing the present research is to take out detailed data about the
importance training & development for improving the performance level of employees within an
organisation. This report also highlights the different challenges faced by an organisation while
figuring out several training programmes for the existing and new employees. The existing
research topic has great interest of me because it surrounds at the development of employees
within an organisation. There are two other vital objectives that are attained by the current
investigation is personal and professional objective. In respect of personal objective, I will
increase my knowledge about different methods of research to carry out investigation
systematically. This report will also help me in identifying different behaviours of several people
so that I can easily deal with people in my personal life. On the other hand, in terms of
professional perspective, I will learn about various programmes of training & development. The
knowledge of several training and development will help me when I will work as a manager
within an organisation. Therefore, the present investigation is quite significant for me as it fulfils
my personal and professional objective.

LITERATURE REVIEW
What is the relevance of trainings and development for the employees?
According to Frost (2019), training and development plays an important role in the company as it
helps employees in gaining skills and knowledge for increasing productivity and efficiency.
Training is an opportunity for employees in the company as company needs them to be adaptive
and dynamic in their jobs. Whereas development helps in enhancing skills of employees such as
attitude, leadership, thought process and communication. Importance of training and
development for employees is explained below:
 Improved performance of employees – Training and development programs helps in
strengthening skills and knowledge of employees for better performance(Ahmad, Ashraf
and Mangi, 2020). This method enables employees in boosting confidence that increases
their work efficiency and productivity in an organization. There are different types of
training that companies offer such as product development training, new technology
training and QA training.
 Increases employee satisfaction – Company invests a large amount of money for
organising training and development programs for employees enhancement. This strategy
helps in increasing satisfaction among employees because they feel empowered and
confident in performing their task. Proper training creates a appropriate and friendly
environment for workers in which they feel appreciated and challenged.
 Organized training and development program - This program helps employees in
having consistent experience and prospect knowledge about the company's policies and
procedures. Structured program includes safety, administrative and discrimination tasks
which provides employees have knowledge about company procedures and expectations.
 Builds motivation and loyalty – By providing proper training and development
opportunities builds loyalty between organization and employee. Thus it also provides
motivation among employees to excel their skills by learning more for performing better
in their job role(Cobblah and Van der Walt, 2017).
 Increases profitability – The main aim of training and development program is to boost
profitability of company. These programs impact positively as employees become more

effective, loyal, productive, satisfied and creative which automatically ensures more
profits and the company witness maximum return from their investment.
What are the challenges face by company in order to regulate training programmes?
According to Periyasamy (2022), employees are the biggest asset of company which put efforts
for achieving desired objectives. Thus, investing in training programs becomes paramount for
companies for overall growth and experience of employees. Employees need training that is
ongoing and effective to increase productivity and efficiency to keep them motivated. Therefore,
companies face many challenges at the workplace:
 Hectic schedule for employees – Training programs makes schedule of employees
hectic as they are already stressed by office work, family life and other demands which
drains their energy. They need to give extra time for completing their projects because
training takes most of the time of working which is a major challenge for employees in
the company.
 Information overload – Information load on employees is a major challenge for
companies at the time of training programs. Companies provide training to new
employees with a expectation that they grasp all learnings in one day but this creates
problems for them to gain knowledge.
 Need of employee engagement – Employee engagement is also a major challenge for
companies that is important for better performance and productivity(Slavić and Berber,
2019). Disengaged employees brings negativity in the company which hampers the
growth as they are not giving their hundred percent in their work. So it is necessary for
companies to empower employees to work with right tools and methods to increase
motivation so that they feel valuable.
 Negative feedback and support system – Negative feedback of managers can reduce
the morale of employees at workplace. This results in decreased performance and
capability which hampers the productivity and growth of company. Manager needs to
provide support for improving employee performance as they are the assets of company
which helps in achieving organization objectives.
 Different generation people in an organization – There are different generation people
working in an organisation that is one of the challenging issue in training and
development. Young generation people are more familiar with the digital technology

whereas older employees takes time in learning new skills related to new technology. So
company needs to adopt different learning styles for supporting different generation
people for improved performance and efficiency.
How these challenges impact on the career opportunities and growth of employees?
According to Half (2022), training and development challenges impacts negatively on career
development opportunities and employees growth. Because these challenges creates problems
for employees to overcome these weaknesses as it affects their overall performance in the
company. Continuous job training and education enables employees in learning new technology
and innovation which gives scope for further career advancement and growth. But negative
feedback decreases their work efficiency in an organization which effects the growth of
employees. Traditional training methods are not effective in an organization as there is a rapid
increase in remote work culture which forces mangers to adopt to modern methods of training.
But this challenge effects the knowledge and skills of employees which results in frustration and
decreased employee growth and productivity.
Hectic schedules in office hampers their personal life as most of the time is utilized in
completing the assigned task and trainings which decreases their capability to think in a broad
way. Companies want their employees to grasp all learnings in a day which hinders their
working capacity because an individual needs time to understand the concept for showing better
results. Rapid changes in technology also effects employee growth and career as older employees
faces difficulty in adapting to the new software and methods which in turn makes them
demotivated as they find themselves less efficient and capable(Sung and Choi 2018). Career
growth involves full dedication and engagement of employees in company so that they result in
increased productivity but due to improper training disengaged employees does not perform well
in an organisation. These challenges creates difficulties in learning new skills for career
advancement and growth so it is necessary for organization to provide proper training that
supports employees in reaching higher positions in an organization.

MAIN FINDINGS
Research Methodology
It is the section that gives certain research methods for the collection and analysis of
information systematically (Almalki, 2016). The existing investigation has used positivism
philosophy because it observes statistical information (Mishra and Alok, 2017). This report has
also used primary and secondary method of data collection for assembling combination of raw
and second-hand information. Under primary, questionnaire is developed that contains certain
number of close-ended questions. On the other hand, under secondary method sources such as
books, newspapers, articles, journals have used (HLai, 2018). The method of probability
sampling is used so that every respondent can get equal chance and collect relevant and reliable
information. 50 employees have been selected by investigator from the chosen organisation
DPD.
Frequency distribution table
Q1) As per your opinion, do you think training and development is
necessary for your success within DPD?
Frequency
a) Yes 46
b) No 4
Q2) As per your opinion, what is the main significance of training and
development for DPD?
Frequency
a) Earns high profitability 10
b) Efficient and effective employees 12
c) Builds loyalty and motivation 13
d) Attains targets and goals 15
Q3) As per your view, what is the main benefit experienced by you for
training and development within DPD?
Frequency
a) Improved performance 12
b) Refined existing skills 15

c) Increased job satisfaction and morale 10
d) Lower employee turnover 13
Q4) As per your understanding, what is the main challenge faced by
DPD while regulating training programmes?
Frequency
a) Hectic schedule of employees 11
b) Overloaded information 13
c) Higher expectations of employees 10
d) Lack of funds and time 16
Q5) As per your perspective, what is the impact of above mentioned
challenges on your career opportunities and growth?
Frequency
a) Positive impact 12
b) Negative impact 28
c) Neutral impact 10
Data Interpretation
Question 1: Training and development is necessary for your success within DPD
Q1) As per your opinion, do you think training and development is
necessary for your success within DPD?
Frequency
a) Yes 46
b) No 4

a) Yes b) No
0
5
10
15
20
25
30
35
40
45
50 46
4
Interpretation: With the above drawn graph, it is interpreted that 46 respondents have
responded that training and development is quite necessary for the success of a company because
it increases efficiency of employees. The rest 4 respondents have answered no that it is not
necessary because employees already have skills that are required for completing their
operations.
Question 2: Main significance of training and development for DPD
Q2) As per your opinion, what is the main significance of training and
development for DPD?
Frequency
a) Earns high profitability 10
b) Efficient and effective employees 12
c) Builds loyalty and motivation 13
d) Attains targets and goals 15

a) Earns high profitability
b) Efficient and effective employees
c) Builds loyalty and motivation
d) Attains targets and goals
0
2
4
6
8
10
12
14
16
10
12
13
15
Interpretation: With the mentioned table, it is analysed that majority of responders have
responded that the main importance of training and development for the company is that it
attains goals and targets of the organisation. It is clearly identified that when employees attend
sessions of training then they improve their way of doing work with greater and higher
efficiency. Therefore, training & development is quite important for the success and
development of the company.
Question 3: Main benefit experienced by you for training and development within DPD
Q3) As per your view, what is the main benefit experienced by you for
training and development within DPD?
Frequency
a) Improved performance 12
b) Refined existing skills 15
c) Increased job satisfaction and morale 10
d) Lower employee turnover 13

a) Improved performance
b) Refined existing skills
c) Increased job satisfaction and morale
d) Lower employee turnover
0
2
4
6
8
10
12
14
16
12
15
10
13
Interpretation: With the assistance of assembled piece of information, it is evaluated that
majority of representatives have answered that refined existing skills is the main advantage
because this learning sessions assist employees to improve their skills they already have. When
existing skills of employees are refined in the organisation then they do their operations with
more relevancy and accuracy.
Question 4: Main challenge faced by DPD while regulating training programmes
Q4) As per your understanding, what is the main challenge faced by
DPD while regulating training programmes?
Frequency
a) Hectic schedule of employees 11
b) Overloaded information 13
c) Higher expectations of employees 10
d) Lack of funds and time 16

a) Hectic schedule of employees
c) Higher expectations of employees
0
2
4
6
8
10
12
14
16
11
13
10
16
Interpretation: According to the assembled data through drawn graph, it is evaluated that
large number of responders have responded that lack of funds and time is one of the main
challenge faced by company while regulating programmes of training. It clearly explains that
programmes of training need great amount of funds and great period of time so that employees
can develop and grow in the company. Hence, when there is lack of time and funds it is quite
difficult to develop different programmes of trainings.
Question 5: Impact of above mentioned challenges on your career opportunities and growth
Q5) As per your perspective, what is the impact of above mentioned
challenges on your career opportunities and growth?
Frequency
a) Positive impact 12
b) Negative impact 28
c) Neutral impact 10

a) Positive impact b) Negative impact c) Neutral impact
0
5
10
15
20
25
30
12
28
10
Interpretation: From the above mentioned information, it is evaluated that majority of
representatives have said that there is negative impact of all the challenges in the path of
developing different training and development programmes.

CONCLUSION
It is concluded from the following report that continuous training and development is helpful in
enhancing skills for gaining experience in new variants of knowledge which leads to new career
opportunities. Training and development is defined as a strategy that provides growth in an
organization and also helps in inspiring employees to work in a smart way which results in
increased efficiency and productivity. The following report evaluates the importance of training
and development in an organisation as it helps in improving employee performance and growth
for achieving success in competitive environment. Further it also explained several challenges
that organization face at the time conducting training programmes as it effect employees capacity
and their schedules. It is necessary for companies to address these challenges so that employees
feel motivated and confident while performing work and enjoy training programmes. These
programmes provides growth for career by filling gaps in their skill and knowledge set which
strengthen their work experience in the company. The following report also evaluated that
training challenges impacts negatively on career and employee growth which decreases the
morale of employees working in an organization. Improper training effects growth of employees
as it does not provide sufficient and accurate knowledge that is needed for reaching at higher
position in the company.
Recommendation
Training and development plays a very important role in an organization as this strategy helps in
employee development for achieving success. But companies face various training challenges
which creates difficulties, so it is recommended that organization must encourage employees for
pursuing suitable business workshops and courses which provides an approach to do work in a
more creative and innovative way. So companies must provide e-learning trainings on weekends
so that employees attend sessions from their home which saves their work time in office. Virtual
learning opportunities offers a high return on investment to companies as employees feel
motivated and valued by receiving beneficial trainings which provides individual growth in an
organization.
It is also recommended that companies must provide training to employees with right tools and
techniques that builds knowledge and skill which results in increased productivity and growth.
By providing ongoing training managers can develop understanding of employees about their job

roles in different departments which helps in building team spirit and empathy among
departments that are working to accomplish same goals.
Evaluation
It is critically evaluated that structured training and development program helps in gaining
knowledge about different policies and procedures with in the company. This help employees in
increasing their productivity and efficiency by working according to the prescribed rules and
regulations of company. Effective training helps in boosting employee performance which is
positively correlated with performance of the company. Improved performance of employees
provides more better customer experience and satisfaction. Training and development helps
employees in making smart business decisions which results in optimum utilization of resources
of company. Thus, good training programmes results in high rate on investment which makes
employees more innovative and improves performance.

REFERENCES
Books and journals
Ahmad, N., Ashraf, M. and Mangi, R.A., 2020. Relationship of working environment, employee
empowerment, training and development, and organizational commitment. Pakistan
Business Review, 21(3), pp.651-660.
Almalki, S., 2016. Integrating Quantitative and Qualitative Data in Mixed Methods Research--
Challenges and Benefits. Journal of education and learning, 5(3), pp.288-296.
Cobblah, M.A. and Van der Walt, T.B., 2017. Staff training and development programmes and
work performance in the university libraries in Ghana. Information Development, 33(4),
pp.375-392.
Engetou, E., 2017. The impact of training and development on organizational performance.
Lai, P.C., 2018. Research methodology for novelty technology. JISTEM-Journal of Information
Systems and Technology Management, 15.
Larsen, H.H., 2017. Key issues in training and development. Policy and practice in European
human resource management, pp.107-121.
Mishra, S.B. and Alok, S., 2017. Handbook of research methodology. Dimensions Of Critical
Care Nursing, 9(1), p.60.
Slavić, A. and Berber, N., 2019. The role of training practice in improving organizational
performance in selected countries of the Danube region. Engineering Economics, 30(1),
pp.81-93.
Sung, S.Y. and Choi, J.N., 2018. Effects of training and development on employee outcomes and
firm innovative performance: Moderating roles of voluntary participation and
evaluation. Human resource management, 57(6), pp.1339-1353.

APPENDIX
Questionnaire
Q1) As per your opinion, do you think training and development is necessary for your success
within DPD?
a) Yes
b) No
Q2) As per your opinion, what is the main significance of training and development for DPD?
a) Earns high profitability
b) Efficient and effective employees
c) Builds loyalty and motivation
d) Attains targets and goals
Q3) As per your view, what is the main benefit experienced by you for training and
development within DPD?
a) Improved performance
b) Refined existing skills
c) Increased job satisfaction and morale
d) Lower employee turnover
Q4) As per your understanding, what is the main challenge faced by DPD while regulating
training programmes?
a) Hectic schedule of employees
b) Overloaded information
c) Higher expectations of employees
d) Lack of funds and time
Q5) As per your perspective, what is the impact of above mentioned challenges on your career
opportunities and growth?
a) Positive impact
b) Negative impact
c) Neutral impact