Analyzing Training and Development at Hilton Hotel: A Study

This report presents a research project that analyzes the impact of training and development programs on employees, using Hilton Hotel as a case study. The report includes a research proposal with background information, rationale, literature review, research methodology, and timeline. The study employs a descriptive research design, interpretivism research philosophy, and an inductive approach, collecting both primary and secondary data. The project uses a questionnaire to gather data from Hilton Hotel managers, and the results are analyzed thematically. The findings reveal insights into the effectiveness of Hilton's training programs, the perceived impact on employee performance, and key factors considered during training. Recommendations are provided based on the analysis, focusing on areas for further consideration to improve training effectiveness and employee outcomes. The report also discusses the use of summative assessment for evaluating the research outcomes and interpreting the questionnaire results. Overall, the study aims to provide a comprehensive understanding of the role and impact of training and development within the hospitality industry, specifically at Hilton Hotel.

Research project

Table of Contents
Title: To analysis the impact of training and development program on employees – A case study
on Hilton hotel.................................................................................................................................2
TASK 1 Research proposal.............................................................................................................2
1.1 Background...........................................................................................................................2
1.2 Rationale...............................................................................................................................2
1.3 Literature review...................................................................................................................3
1.4 Research methodology..........................................................................................................4
1.5 Timeline................................................................................................................................4
Task 2..............................................................................................................................................6
2.1 Match resources efficiently...................................................................................................6
2.2 Undertaking proposed research investigation in accordance with agreed specification.......7
2.3 Recording and collection of data..........................................................................................9
3.1 Use of appropriate research evaluation techniques.............................................................10
3.2 Interpretation of the results obtained from questionnaire...................................................11
3.3 Recommendations and justification on areas for further considerations............................17
4.1 Covered in PPT...................................................................................................................18
REFERECES.................................................................................................................................19
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Title: To analysis the impact of training and development program on employees – A case
study on Hilton hotel.
TASK 1 Research proposal
1.1 Background
In respect to deal with goals and objectives, there are several aspects need to be taken to
accomplish desired objectives. With this aspect, every worker of the company require to focus
on the design to make creative and effective training that play significant role for all employees.
With this regard, developing outcomes and skills assists to attain goals and objectives. In this
context, hospitality industry require training and program that create effective results at
workplace. This is because, at international market, customers services are very important
perspective which assists to make profitable outcomes at workplace. In this context, business
goals will be achieve in systematic manner. In this way, present study assists to examine impact
of the training program on the overall business performances.
1.2 Rationale
In order to accomplish goals and objectives research conducting for measure effectiveness
of the training and development program in all over the world. With this aspect, research
will be conducted that create several benefits for employees for increase their skills and
ability so that they can take part to accomplish goals and objectives. Beside this, it also
determines increasing of insight knowledge so that in hospitality industry proper growth
will be develop at workplace. In addition to this, in respect to gain more growth in the
research, following are certain aims and objectives develop at workplace
Research aims and objectives
Aim: To analysis the impact of training and development program on employees – A case
study on Hilton hotel.
Objectives
 To understand the concept of training and development program at workplace.
 To identify influences of training program on the job performances of workers of
Hilton hotel.
 To assess the key training methods that are being employed for the chosen
organisation.
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 To recommend effective ways through the selected business organisation can
increase their performances.
Research question
 What is the concept of training and development program at workplace?
 How training program influences to the job performances of the employees of the Hilton
hotel?
 What are the key training methods that are being employed for the chosen organisation.
 What recommendations will you give to the selected business enterprise?
1.3 Literature review
As per the point of O'Leary, (2017), training and development program determines significant
role for ascertain effective results in the business. With this aspect, skills and knowledge of the
employees will be enhances that make creative functions and operations in all over the market.
In addition to this, in the modern era market develop to face challenges and increase worker
efficiency so that they can take part in accomplish goals and objectives. On the other hand, Lutz,
(2016) stated that training and development strategy determines effective concept and focus on
the appropriate knowledge that are needed to ascertain effective functions and operations. In the
business, development program ascertain to make sure that targets will be accomplish in
systematic way for understand the business with implementing different training activities.
Beside this McNiff, (2016) explores their view for different types of training method. In this
aspect, several training programs will be develop by Hilton hotel so that their objectives and
goals will be accomplish in systematic manner. In this context, there are two methods
implemented on the job and off the job. On the job training method there are large number of
candidates included that are taking part through coaching, mentoring and many other methods
that are very important to make effective results in it. However, Lazarus, Naidoo and Filander,
(2014) argued that off the job training is the best and suitable techniques which develop skills
and ability through exercise, lectures, etc. Through effective training program the chosen
organisation develop major areas in performances development. In this aspect, major areas of the
development consist that create effective functions in the business.
1.4 Research methodology
In order to conduct the research program, there are different activities ascertain that create
effective results at workplace. They are as follows:
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 Research design: In this aspect, terms and conditions determines that create
effective results in the business. With this aspect, there are different terms
elaborated for conducting the research. There are different design has been take
place such as descriptive, experiment, etc. For the present research, descriptive
design has been selected that assists to accomplish effective results (Smith, 2015).
 Research philosophy: Research philosophy determines very important aspect in
which investigator noted gathering of data that develop topic and knowledge
towards it in systematic manner. In this way, interpretivism research philosophy
has been selected.
 Research approach: Research approaches design for formulating the plan and
conducting the research in systematic way. With this aspect, inductive and
deductive two kinds of approaches ascertain at workplace through goals and
objectives will be accomplished. For the present research, inductive approach has
been selected (Davies and Hughes, 2014).
 Method: There are different types of methods exist through data will be collected in
systematic manner. Therefore, primary and secondary data has been selected to
conduct the present research in systematic aspect.
1.5 Timeline
In respect to conduct the research program, following elements implemented that assists to
accomplish objectives and goals according to the time frame:
Activities Week 1 Week
2
Week
3
Week
4
Week
5
Week
6
Week 7 Week
8
Week
9
Week
10
Week
11
Defining
research
proposal
Defining
background
or rationale
for study
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Literature
review
Deciding
aims and
objectives
Finalizing
aims and
objectives
Devising
the
questionnai
re
Gathering
data
Examining
the data
Finding
Recommen
dation and
further
areas to be
consider
Final
Submission
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Task 2
2.1 Match resources efficiently
For conducting the study scholar is required various resources. These resources help
the person in meeting with the goal of this investigation and completing the project on time.
These resources are as following:
Human resource
Human resource is considered as one of effective resource without having this element
researcher cannot complete its project on time. It is the great tool that supports in gathering in
depth information about subject and developing understanding about the topic. In the current
research on impact of training on employees performance scholar is required to involve various
some respondents. So it aids in gathering realistic information about training and how it affects
performance of workers in the organization. Human resource is selected by the researcher as per
the necessity of the study. These people contribute well in accomplishing the investigation and
developing in-depth understanding about subject matter.
Technical resource
It is another type of resource which is required by Scholar for conducting study in
effective manner. For analyzing the data scholar will require technical equipments, software. In
the absence of this individual will not be able to carry out the investigation in efficient manner. It
is considered as essential element which helps in minimizing the errors.
Financial resources
It is another major resource which helps the person in conducting the investigation in
effective manner. Researcher requires funds to collecting information about the topic, by having
sufficient funds investigator will be able to gather information about Hilton hotel and how it
gives training to its workers. Funds are required to complete the project, for getting permission
and for other reason. This financial resources support the scholar in accomplishing objective of
the investigation.
Physical resources
It is another type of resource which is required by the person to conduct the
investigation. It includes computer, internet, equipments ec. All these tools help the researcher in
getting close to the correct information and developing understanding about the subject
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These resources are efficient and that supports the scholar in completing the project in
accurate manner without any barrier. Otherwise individual may have to face many hurdles and
project will not be able to get completed on time.
2.2 Undertaking proposed research investigation in accordance with agreed specification.
Researcher has to conduct researcher in effective manner. Hilton hotel is the leading
brand in hospitality industry. Company is giving good training to its staff member so that they
can perform their duties well. It helps workers in identifying their mistakes and improving these
errors. That supports entity and workers both in getting benefit. Training is the main factor that
can influence the perception and working pattern of an individual in the workplace. After getting
training by seniors or experts people can improve their working efficiency and can contribute
well in accomplishing goal of the organization.
Questionnaire is the great tool that supports researcher in investigating the topic and
gathering realistic detail about subject matter. Questionnaire is the primary data collection
sources. These are such tools in which scholar gather information by own and collect those detail
which supports in reaching to final results. In the present study, impact of training on employees
performance in the Hilton hotel. Scholar has selected primary data collection tool. Individual
will ask questions with managers of the Hilton hotel. They work in the organization since long
time thus; they have good detail about the company. They can share good information and they
can describe how training can affect performance of the employees. This will help in getting
optimistic results and drawing valid conclusion.
Questionnaire
Name
Age
Gender
Since how long you are working in Hilton Hotel?
 From 1 year
 Between 2-3 years
 Between 3-5 years
 More than 5 years.
Do you think that Hilton is providing quality training to its staff members?
 Strongly agree
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 Agree
 Disagree
 Strongly disagree
Do you think that training and improve working performance of staff members?
 Yes
 No
Do you think employees of Hilton require training?
 Strongly agree
 Agree
 Disagree
 Strongly disagree
Does manager of Hilton monitor performance of workers?
 Yes
 No
 Can not say
What is the main factor which needs to be considered by Hilton while giving training to its
employees?
 Experience
 Seniority
 Skills of employees
 Other
How company can provide quality training to its employees?
 Hiring external trainer
 On role training
 Others
2.3 Recording and collection of data
Recording is the main element of any research; if these data are recorded properly
then I may help in reaching to final results effectively. For gathering the information scholar has
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asked questions from manager of the company. This primary data collection sources help the
person in reaching to final results effectively. For collecting and recording of data scholar has
used software and has recorded information properly. Researcher has collected detail from the 10
managers of Hilton hotel. These managers have given realistic detail about the impact of training
on performance of the employees. Scholar has converted the questions in themes and has
recorded these details in appropriate manner. This has supported in reaching to final results and
accomplishing goal of the investigation.
Theme 1: Length of working in Hilton Hotel
From 1 year 2
Between 2-3 years 3
Between 3-5 years 4
More than 5 years. 1
Theme 2: Hilton is providing quality training to its staff members
Strongly agree 3
Agree 4
Disagree 2
Strongly disagree 1
Theme 3: training and improve working performance of staff members.
Yes 8
No 2
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Theme 4: employees of Hilton require training.
Strongly agree 4
Agree 2
Disagree 3
Strongly disagree 1
Theme 5: Hilton monitors performance of workers.
Yes 5
No 4
Can not say 1
Theme 6: Main factor which needs to be considered by Hilton while giving training to its
employees.
Experience 4
Seniority 2
Skills of employees 4
Other 0
Theme 7: company can provide quality training to its employees.
Hiring external trainer 4
On role training 5
Others 1
3.1 Use of appropriate research evaluation techniques.
After conducting various analysis of research, it is essential to evaluate the outcomes
observed from these research tools (Kratochwill, , 2013). There are two tools that can be used for
the research evaluation, namely summative and formative assessment. Both these techniques of
examination highly differs from each other. On one hand, formative assessment covers a wide
range of formal and informal tests conducted to analyse the research effectiveness. This type of
examinations are conducted throughout the year. On the other hand, summative assessments are
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conducted at the end of the program. In this investigation tool, only the outcomes of the program
are analysed (Best and Kahn, 2016).
For the present research on the the impact of training and development program on
employees, the evaluation technique that will be used is "summative assessment". This is due to
the fact that the outcomes will be analysed after achieving the results of the questionnaire that
has been conducted on the employees working in Hilton hotel.
3.2 Interpretation of the results obtained from questionnaire.
Thematic Analysis:
Theme 1: Length of working in Hilton Hotel
From 1 year 2
Between 2-3 years 3
Between 3-5 years 4
More than 5 years. 1
INTERPRETATION:
From the questionnaire that has been conducted on the managers of Hilton hotel, it has
been observed that the maximum number of managers is working from 3-5 years in the firm.
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This data is 4. Further, there are 3 managers who are working there from 2-3 years. In contrary
to this, there is only 1 manager who is present there more than 5 years. Also, 2 managers have
joined the entity one year before.
Theme 2: Hilton is providing quality training to its staff members
Strongly agree 3
Agree 4
Disagree 2
Strongly disagree 1
INTERPRETATION
From the questionnaire that has been conducted on the managers of the Hilton Hotel,
it has been observed that 4 leaders agree that there are rendering effective training and
development programs to the employees. In addition, there exists a leader who is strongly agreed
with this. On the other hand, 2 managers disagrees that the quality of training that is given to the
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workers in not impelling. Also, there is a manager who strongly disagrees with the offering of
high quality training to people working in hotel.
Theme 3: Training and development improve working performance of staff members.
Yes 8
No 2
From the questionnaire that has been conducted on the managers of the Hilton Hotel,
it has been observed that 8 mangers think that the training and development of employees helps
in improving their working performance. On the other hand, there are 2 managers who think that
there is no role of training in work effectiveness.
INTERPRETATION
Theme 4: Employees of Hilton require training
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Yes 5
No 4
Can not say 1
INTERPRETATION
From the questionnaire that has been conducted on the managers of the Hilton Hotel,
it has been observed that majority of the managers think that the employees of the Hilton hotel
are required to take training. However, there are 4 managers who believes that the employees of
the entity does not require any training. Further, 1 manager voted for ”can not say”.
Theme 5: Hilton monitors performance of workers.
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Strongly agree 4
Agree 2
Disagree 3
Strongly disagree 1
INTERPRETATION
From the questionnaire that has been conducted on the managers of the Hilton Hotel,
it has been observed that out of 10 managers, the majority strongly agrees that they monitor the
performance of employees. Also, 2 managers agree that they observe the work done by
workforce. On the other hand, the data for mangers who disagree and strongly disagree are 3 and
1 respectively.
Theme 6: Main factor which needs to be considered by Hilton while giving training to its
employees.
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.
Experience 4
Seniority 2
Skills of employees 4
Other 0
INTERPRETATION:
From the questionnaire that has been conducted on the managers of the Hilton Hotel,
it has been observed that there are 4 managers who think the selection of trainer should be based
on their experiences. On the other hand, 2 managers believe that seniority is the best way to
select effective trainer. Besides this, it has been observed that there are 4 mangers, according to
them the highly essential requirements for training are the skills of employees.
Theme 7: Company can provide quality training to its employees.
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Hiring external trainer 4
On role training 5
Others 1
INTERPRETATION
From the questionnaire that has been conducted on the managers of the Hilton Hotel,
it has been observed that maximum number of leaders supports that they can render effective
training to the employees on work role. However, 4 managers think that they require external
trainer for the development of employees. Besides this, 1 manager has also been found who has
other perceptions on this question.
3.3 Recommendations and justification on areas for further considerations.
For the selected organisation Hilton hotel, the impact of training and development
program on employee has been analysed. There exits some other areas which the entity should
research to attain organisational goals and objectives in context with the development of
employees. Some of them are as follows:
 It is recommended to research on the identification of the effective tools and techniques
that can be used by the Hilton hotel to train and develop employees. This research will
help in training and development of employees working in the firm by implementing
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suitable methods. This, in turn, will help in developing required competencies in the
workforce.
 Further, it is suggested to research on the analysation of role of motivation in developing
employees of Hilton hotel. This undertaking will help in finding the significance of
motivation in employee development. Further, by making use of this research work, the
organisation can develop effective tactic to motivate he people working there.
 It is further recommended to researcher to research on the various tools that can be used
in organisations to enhance engagement of employees. This will help in increasing
commitment level of worforce.
4.1 Covered in PPT.
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