Workforce Training and Development Impact on Lower Level Employees

This report investigates the impact of workforce training and development on the productivity of lower-level employees at Starbucks. The study begins with an abstract and introduction that justify the research topic's importance, emphasizing the value of training in enhancing employee efficiency and achieving organizational goals. A comprehensive literature review explores the concepts of workforce training, its significance for lower-level employees at Starbucks, and the various strategies employed, such as technology-based learning and on-the-job training. The research also addresses the challenges Starbucks faces in delivering training programs, including issues like lack of employee engagement. The report outlines the research methodology, including the deductive approach, positivism research philosophy, and a detailed time plan for the investigation. The aim is to determine the impact of training on employee productivity, with specific objectives to explore concepts, determine importance, identify strategies, and assess the challenges. Finally, the report provides a research methodology section with the research approach, research philosophy, and research design.

Business Research
Methodologies
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Contents
ABSTRACT.....................................................................................................................................1
INTRODUCTION...........................................................................................................................1
Justification of the chosen topic..................................................................................................1
Value of research.........................................................................................................................2
LITERATURE REVIEW................................................................................................................3
Concept of workforce training and development within the business........................................3
Importance of workforce training and development for lower level employees within the
Starbucks.....................................................................................................................................3
Different strategies used by Starbucks to train their lower level workforce...............................4
Issues faced by Starbucks while providing training and development activities to its lower
level employees...........................................................................................................................5
RESEARCH METHODOLOGY.....................................................................................................5
TIME PLAN....................................................................................................................................8
REFERENCES................................................................................................................................9
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Title: "The impact of workforce training and development over the productivity of lower
level employees.
ABSTRACT
Present investigation is based on the workforce training and development over the
productivity of lower level of employees. In business organization, employees are one of the
important assets because they provide assistance in attainment of all the set goals and objectives
in stipulated time frame. Thus, it is important for business organization to provide proper training
and development activities to lower level employees so that they give their best efforts for
accomplishing their goals along with more efficiency level (Salvato and Vassolo, 2018). For this
research, selected business organisation is Starbucks, which is famous American multinational
chain of coffeehouse and roastery. It operates their business over 30000 locations in over the
world in more than 70 countries. Mainly, it serves hot and cold drinks, microground instant
coffee, whole-bean coffee, and many more in market. Company also focus on their lower level
employees and also provide them proper training and development activities as per their
requirements at working area. Furthermore, this research also includes specific aims and
objectives and on the basis of this systematic literature review is also undertake to gather detailed
analysis towards the research topic. Research methodology is also mentioned that provide
framework in which investigator acquire reliable data to draw a valid conclusion.
INTRODUCTION
Justification of the chosen topic
Selected research topic provides vast information to investigator because it related with the
workforce training and development activities that improve productivity of lower level
employees. By undertaking this research, investigator analysis the actual impact of training and
development as how it improves employee’s efficiency towards the allotted task and job roles. In
addition of this, various studies are done over this topic and also provide detailed analysis of how
training help employees in developing their capabilities to accomplishing their targets. With this
assistance of this, business organization is also benefited as various aspects are attained includes
employee engagement, worker’s motivation, enhance employee retention and many more
(Kundu and Lata, 2017). For analyzing all these key words, researcher undertake current
investigation as it also helps them in improving their skills and knowledge towards the specified
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research topic and area. Basically, workforce training is one of the important activity as it makes
sure that all the employees are adequately trained in order to meet their personal and production
goals. In business organization, lower level employees are always looking for proper guidance to
execute and perform their job roles. This is the reason that organization provide proper training
and development programs to lower level employees in which they improve their skills and
abilities to do their day to day activities at working area. This can be beneficial in improving
their productivity level and at the same time also enhance overall performance of business
organization.
Value of research
This investigation is valuable for company and researcher as well because it supports
investigator to develop their career growth by evaluating the actual impact of workforce training
and development on productivity of lower level employees within the business organization. By
analysing entire research activities, researcher determine the effectives ways to improve
reliability level so that accurate results can be easily attained (Putra, Cho and Liu, 2017). As,
current research help researcher and company to understand the effectiveness of providing
workforce training to employee so that they can improve their performance and also tries to find
new and innovative ways to complete their allotted task activities with more effectiveness.
Research aim:
"To investigate the impact of workforce training and development over the
productivity of lower level employees. A study on Starbucks
Research objectives:
 To explore the major concept of workforce training and development within the business.
 To determine the importance of workforce training and development for lower level
employees within the Starbucks.
 To identify the different strategies used by Starbucks to train their lower level workforce.
 To access the issues faced by Starbucks while providing training and development
activities to its lower level employees.
Research questions:
 What is the major concept of workforce training and development within the business?
 What are the importance of workforce training and development for lower level
employees within the Starbucks?
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 What are the different strategies used by Starbucks to train their lower level workforce?
 What are the major issues faced by Starbucks while providing training and development
activities to its lower level employees?
LITERATURE REVIEW
Concept of workforce training and development within the business
According to Johnson and et. Al., (2018), workforce training and development refers to the
program that focus in improving specific skills and abilities of employees. One of the main
purpose of organizing training and development programs is to improve employee performance
at working area. In this, manager of company providing existing roles and learning opportunities
to enhance their future growth. When an employee joins business organization, manager give
them job related training in order to ensure their satisfactory performance at working area. The
overarching goal for employee training and development is to boost worker’s performance. This
type of training usually provided to lower level and new employees to improve their prior
experience and skills so that they can perform their task and activities along with more efficient
manner. In addition to this, training is also focuses heavily on nurturing skills that are already
present in an individual or employee. With the assistance of proper training and development
programs, employees acquire knowledge and skills to enhance their job performance and further
career growth. It directly contributes in retaining employees within the company and at the same
time also increase organizational performance at market place.
Importance of workforce training and development for lower level employees within the
Starbucks
According to Moriarty, (2020), Employees are the biggest asset for company and investing
in talent is also important for sustainable business growth and success at market place. In this,
providing training and development to lower level employee helps in enable them to learn
precise skills and knowledge that improve the performance or workers at working area. Mainly,
development programs involve a more expensive employee growth plan rather than immediate
career role improvement. Providing proper training and development programs keep employee
productive and efficient towards the job role and at the same time also attain their determined
target in an allotted period of time. In this context, there are some importance of workforce
training and development that provide by company to its lower level employees are as follows:
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Increases productivity of employees: Workforce training and development is an effective
way that help company in making their lower level employees more productive. In this, manager
focus on their performance and way to functioning and at the same time give them necessary
guidance to improve their performance at working area.
Prepare employees for higher responsibilities: Providing proper training and development
programs are beneficial for workers because it prepares them to moving into higher roles and
responsibilities. This type of program also helps them in learn new skills that are crucial for
functioning effectively in their new position.
Different strategies used by Starbucks to train their lower level workforce
According to Bleich, (2019), It is crucial for company keep their employee happy and
productive at working area. For this, manager of company provides opportunities and guidance
to lower level employees to attain growth. By organising training and development programs,
company may boost employee morale as they feel more productive at the time of executing their
task activities and also give their best efforts for attainment of the same. In relation to this, there
are some important strategies used by manager of Starbucks to train their lower level workforce:
Technology based learning: With the advancement of technology, company provide
computerized training as it become more effective and prevalent. As it also allows trainees to
work by material at their own pace and at the same time also remove the need for in person
facilities. This is effective strategy in which workers are easily move onto more advances
curriculum at working area.
On the job training: It is one of the important strategy that used by company to train their
workers at the time of performing their job role. Mainly, it is based on the practical skills that are
necessary for the functioning job. With the help of this, employee improve their efficiency to
give their best efforts.
Coaching/ mentoring: Implementing mentorship program at working area is effective as it
focuses on creating employee development opportunities and at the same time also develop
relationship between leader and lower level employees. By this, manager of company can lead
their workers as per their job roles and make them able to perform well.
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Issues faced by Starbucks while providing training and development activities to its lower level
employees
According to Rosin, (2019) workforce training and development is effective for
enhancement or worker’s performance but at the same time it is also complex in nature. If
employees fail in attaining training activities that they will not be able to accomplishing their
task and activities. Thus, it is important for manager to provide proper training to lower
employees so that they improve their abilities to do their best for attaining their targets. On the
other side, there are some issues that faced by company while delivering training and
development programs to lower level employees. These can be understood by following points:
Lack of employee engagement: It is one of the major issue for company at the time of
providing training. If employees are not engage in their training activities, then they won’t get
much effective out of it. Due to this, manager of company face issue in train and guide them at
working area. As it reduces their effectiveness and also reduce their positive performance.
Actually incorporating feedback: Sometime vision of company is not clear in employee’s
mind this is the reason that workers are not feel motivated as they get frustrated at working area.
Due to this, employees is not taking participation within the training activities with the company
that reduce the productivity level of employees at working area.
RESEARCH METHODOLOGY
Research approach
In undertaking research activities, approach is related with the systematic plan and
procedure that includes broad assumption to detailed methods of collecting, analysing and
interpretation of data in order to take right judgement. Basically, it is divided into two methods
such as inductive and deductive research approach (Bender and et. Al., 2018). In order to carry
out current investigation, deductive approach will be applied because it used with quantitative
research that allow to compare different understanding of people by empirical data.
Research philosophy
It is referring to the set of beliefs that based over the nature of reality being investigated.
Mainly, it also underlying the definition of nature of knowledge towards the particular area of
research. In this regards, philosophy of research can easily differ over the goals of investigation
to achieve the same. It is categorised into different methods such as objectivism, constructivism
and positivism. As per current investigation, positivism research philosophy will the applied by
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researcher because it come up with research questions and hypothesis that can be easily
analysed. By this, researcher can evaluate the data and draw a meaningful result.
Research design
It is based in the strategy that researcher needs to integrate various components to
undertake research activities in a coherent and logical way. Along with this, researcher is also
focus on addressing the specific issue present in the research (Ameri and et. Al., 2018). Mainly,
it is a blueprint that used for collecting, measuring and analysing the data in order to draw a valid
conclusion. It is divided into different designs such as descriptive, experimental and exploratory.
For undertaking current investigation, descriptive research design will be used that it helps in
gathering logical and statistical information to take right decision within the study.
Data collection
It is an important process of acquiring and measuring data in order to attain authentic
results. Thus, it is significant for researcher to use appropriate method of data collection from
different sources so that detailed and accurate analyse can be done over the research topic. It is
classified into two different sources including primary and secondary method of data collection.
These methods are appropriate to acquire valuable data for an investigation. Both sources of data
collection will be used by investigator in which primary method is an effective method in which
fresh data will be collected from selected respondents as it never been used before. Basically, it
includes various sources such as questionnaire, survey, observation, interview and many more.
Structured questionnaire will be prepared by investigator in which various close-ended questions
are including that asked from selected sample size in order understand their view points. On the
other side, secondary method of data collected is also effective as it provides detailed and in-
depth evaluation on the basis of specific research objectives to address the problem. In this,
researcher carry out a systematic literature review on the basis of viewpoints of different authors
towards the particular research objectives.
Data analysis
It is important for researcher to effectively analysis all the collected information so that
right and reliable outcomes can be easily attained. In this regards, frequency distribution analysis
will be applied because it will assist them in analysing of quantitative data in less period of time
(Fleming, 2017). Ms-Excel as a software that will be used for making graphs according to the
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research questions. With the assistance of this, researcher can easily present data in graphical
form and at the same time also analyse the appropriate outcomes.
Research strategies
It is significant for researcher to choose right and suitable strategy to execute research in
an effective mode. In this regard, research strategy is based on how investigator intends to carry
out the entire activities of research work (Osborne and Hammoud, 2017). As it provides a
specific plan in which all the research work can be successful completed. Basically, there are
different type of research strategies that could be implement by researcher to gather relevant data
and information on the basis of particular area of study. Experimental research, action research,
case study, interviews, questionnaire, systematic literature review, surveys and many more.
According to the nature of current research, questionnaire is one of the effective research
strategy in which researcher have made different close-ended questions which asked from
selected respondents to understand their view points. This type of information measurable in
nature and at the same time also provide authentic results within the study to make it more
reliable and valid in nature.
Choice of data:
This section of research onion help investigator to know whether it is effective to
combine both qualitative and quantitative method is appropriate or only one methodology is
appropriate to use. As, it is classified into three choices such as Mono, Mixed and Multi research
approach. In order to undertake current investigation, Mono method will be used because it help
in gathering one type of information from qualitative and quantitative. For this, quantitative
method is applied by researcher to acquire quantify data directly from respondents to understand
their opinion about the specific research topic and objectives as well.
Time horizon
It is determined the time frame that required for completing the research work without
any kind of delay. This is the reason that researcher is responsible for set specific time frame so
that each and every activity can be successfully completed. In this context, there are two type of
time horizons including cross sectional and longitudinal (Aiyar and Ebeke, 2017). For this
quantitative research, longitudinal time horizon will be used in which collected of data
repeatedly over an extended period. With the help of this, researcher can gather data from
selected sample size for drawing a valid conclusion within the study.
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Ethics considerations
At the time of undertaking research activities, ethical consideration is an important
activity that must be included by researcher. As it can be assist in eliminating the chances of
arising any kind of issues. For attaining the same, researcher is responsible for following all the
ethical principles like confidentiality, consent form, anonymity, respect for privacy and many
more (Noe and Kodwani, 2018). Thus, it is crucial for investigator to make sure that participants
should not be harm in any ways and also respect for the dignity of research participants. This will
assist in successfully acquiring quality and reliable information from the selected participants.
Validity and Reliability issues
For carry out research activities, reliability and validity are the important concept that
used by researcher with the aim of evaluating the overall quality of an investigation. Along with
this, research ensure that all the collected data is reliable in nature as it is all about the
consistency of e measures and on the other side, validity is related with accuracy of data that can
be easily measured.
Resources requirement
In order to undertake research successfully, there are various resources that required by
researcher because it help improving the chances of attaining authentic data. As there are
different resources such as proper find, time, internet, library sources, online sources, stationary
and many more. All these are contributing in effectively executing the study.
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TIME PLAN
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