This report analyzes the issue of employee turnover at the Imperial Hotel, identifying poor work culture, aggressive management styles, lack of training, and unmanageable working hours as key contributing factors. The report proposes solutions such as adopting democratic leadership, providing training, arranging transport, and implementing shift-based schedules. It explores the application of management theories, including Mayo's Human Relations Theory, Systems Theory, and Theory X and Theory Y, along with the principles of management like division of work, unity of command, authority and responsibility, and stability of tenure. The conclusion emphasizes the importance of effective management in addressing issues, improving efficiency, and ensuring the long-term sustainability of the business, ultimately aiming to enhance employee satisfaction, reduce turnover, and improve guest service.