Imperial Hotel Case Study: A Deep Dive into Staff Turnover Issues

This case study planning sheet focuses on the high staff turnover problem at the Imperial Hotel. It identifies core reasons such as lack of motivated and unskilled staff, low remuneration, long working hours, poor group relations, and limited promotion opportunities. The analysis explores the links between this problem and other issues within the hotel, emphasizing the impact of motivation, compensation, training, and employee relations on staff retention. Peter Farnsworth's suggested actions, such as hiring the right person and offering competitive compensation, are evaluated for their usefulness. Alternative solutions, including employee feedback questionnaires and effective human resource practices, are also considered. The document concludes by highlighting the importance of effective communication and management styles in resolving staff turnover problems. Desklib provides access to similar case studies and solved assignments for students.

Imperial Hotel Case Study Planning Sheet
The Imperial Hotel Assignment - Formative Exercise
Please complete this form to discuss in the week 4 seminar with your team. Please hand in the completed form at the end of the week 4 seminar to your
seminar tutor. Your seminar tutor will review your submission and hand it back to you in the Week 6 seminar.
 The purpose of this planning exercise is for you to begin to understand the complexity of the problem in relation to the other problems in the
hotel. It will also offer a foundation for your ongoing weekly reflections for your final analysis of the management problem for the final report.
Student Name/No:
Group/Seminar Tutor:
Date of submission:
Problem No:
Please state which one of the 6 problems you are addressing
 What do you consider the core reasons for this specific problem at the hotel?
Imperial hotel there are various reason which are main reason of High staff turnover which are as follows:
1. There are lack of motivated staff in the hotel.
2. Unskilled staff and low staff remuneration is the main reason of turnover.
3. There is condition of long working hours and staff are also not trained to perform their work.
4. Poor group relation is also main reason of high staff turnover.
5. Lack of opportunities of promotion of a staff members.
 Briefly identify how your specific problem may be linked to any other of the 5 remaining problems identified in the hotel case
All these Five problems are related with the high staff turnover of a hotel because all these problems make a great impact on the staff
operational activity. Lack of motivated staff can not do work effectively in a hotel, because motivation is essential for the staff members. If
hotel gives low remuneration top their employees as per their capability, it also make the impact on high turnover in a hotel. Employees are
unknown for the new things so that lack of training facility and poor relation with their seniors also make negative impact in their operational

works. In a hotel, if employers does not give effective opportunities to their juniors like equality in decision-making process etc. will also
make great impact on high staff turnover in a hotel.
 How useful do you consider the suggested actions are proposed by Peter Farnsworth to resolve your specific problem?
As per the Peter Farnsworth, he suggested that To hire a right person in a right place which expertise knowledge can help to resolve the
employees turnover issues. It is important for the Hotel is to decide right compensation schemes to employees as per their contribution in a
workplace, also helps to resolve turnover problems. Organisation should try to pay attention to the employees so that there will be flexibility in
an organisation. All these suggestions can be followed by the hotel to resolve the high staff turnover effectively.
 Consider two alternative ways that this specific problem could be resolved which have not as yet been considered.
There are two ways by which high staff turnover is resolved in a hotel.
1. By giving questionnaires to the staff members and getting feedback to them, is the best ways to solve the problems by reeving such
feedback from the staff members.
2. Hotel also used effective management styles and human resource practise so that such issue can be resolved easily. By making effective
communication with the staff members also help to resolve the staff turnover problems in a hotel.
Please hand in the completed form at the end of the week 4 seminar to your seminar tutor