Imperial Hotel: Applying Management & Leadership Theories for Success

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Added on 2024/07/12

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This report analyzes the leadership and management challenges at The Imperial Hotel in London, focusing on issues stemming from ineffective leadership and management practices. The hotel has been experiencing employee dissatisfaction, high turnover, and operational inefficiencies, impacting guest satisfaction and overall reputation. The report recommends implementing the Bureaucratic Theory of Management to improve organizational structure, workload distribution, and employee specialization, alongside the Contingency Theory of Leadership to foster better leader-member relations, task clarity, and performance-based rewards or consequences. By adopting these theories, The Imperial Hotel aims to enhance employee performance, improve service quality, and achieve its organizational goals, ultimately reversing the negative trends and restoring its reputation as a top-tier hotel.

Introduction to Management
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Executive Summary
Despite being one of the top-notch hotels in London, The Imperial Hotel faced many issues with
the ways their previous managers and leaders functioned in the workplace. This report has been
formulated for Peter Farnsworth in order to ensure that he can apply different and better methods
of management and leadership in the workplace so that the efficiency of The Imperial Hotel can
increase and they can provide quality services to the guests. The use of contingency theory of
leadership and bureaucratic theory of management in the organization should enhance the overall
operations.
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Table of Contents
Introduction......................................................................................................................................4
Analysis...........................................................................................................................................5
Conclusion....................................................................................................................................... 9
Reference List................................................................................................................................ 10
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Introduction
Management is considered one of the most important aspects of the hotel industry. With the help
of proper management, higher authorities of the hotels are able to ensure that all their different
departments are functioning in an appropriate manner. This report is formulated based on the
different issues existing in The Imperial Hotel in London. The Imperial Hotel is one of the
topmost hotels in London and it is expected to provide best customer service. However, this is
not the case. Various issues related to The Imperial Hotel have crept up in recent times. Despite
having some of the top management authorities, the hotel fails to execute their services in the
desired manner.
The report mainly focuses on the issues related to ineffective leadership and management in The
Imperial Hotel due to which the overall reputation of the hotel suffers in the end. It also lays
emphasis on the various reasons that are responsible for the poor management and ineffective
leadership in the hotel in the past. The previously employed managers and leaders were not
efficient enough to maintain the operations of different departments in an effective manner. As a
result, the control procedures in The Imperial Hotel are also not up to the mark. The previous
leaders and managers could not properly monitor the ways in which the staffs performed their
job roles. With the help of this report, Peter Farnsworth will be provided with certain
recommendations to deal with these issues so that The Imperial Hotel can function properly.
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Analysis
The Imperial Hotel suffers from many issues that are responsible to hamper the overall
operations of the hotel. The guests that visit The Imperial Hotel are not satisfied in a proper
manner and this casts a negative impression of the hotel in the minds of the guests. The Imperial
Hotel should also focus on the satisfaction of the employees. The Imperial Hotel has already
experienced employee turnover of about 80%. Most of the staffs that quit their jobs have only
joined in the same year. The working environment and culture that exists within the hotel are
highly negative. Employees are usually irregular and they tend to take many sick leaves that
degrade their attendance. The front of house staffs does not perform in the way they are expected
to perform. They lack team working ability and do not make proper use of the IT system.
Housekeeping and maintenance of kitchen are not up to the mark. The employees failed to meet
the basic Standard Operating Procedures (SOP) and as a result, the reputation of the hotel is at
stake. Therefore, it is very important for The Imperial Hotel to ensure that they have effective
leadership and management in their workplace so that their staffs can be managed efficiently.
Summary and Interpretation:
The Imperial Hotel has faced many issues in terms of their management and leadership due to
the incompetence of their previous supervisors. As a result of improper management and
leadership, the condition of The Imperial Hotel is a precarious one. The higher authorities of the
hotel have also noticed that most of the employees are quitting their jobs, as they are not being
managed properly (Maylor et al., 2018). Besides, the hotel does not aim to fulfil the requirements
of the employees. The Imperial Hotel should, therefore, consider certain theories of leadership
and management styles that will help to build up a strong work environment, where the
employees will be managed in an efficient manner. The different theories of leadership and
management styles that could be useful for The Imperial Hotel have been discussed below.
Description and Presentation of Results:
The Imperial Hotel can make use of the Bureaucratic Theory of management to ensure that all
their management operations are being performed in the best way possible.
Bureaucratic Theory of Management: Max Weber developed this theory of management. With
the help of this theory, the organization can be developed as a hierarchy. Besides this, all the
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staffs and employees working within the organization are mainly governed with the help of
proper and legal rules of decision making by the management. The Imperial Hotel can make use
of this theory in their organizational operations. It becomes easier for the hotel to divide the
workload amongst the different employees (Parker et al., 2015). The hierarchical structure helps
the different functions of The Imperial Hotel to be done in an appropriate manner. Besides this,
the staffs and employees that are selected for different job roles should be judged based on their
technical expertise. If the employees and staffs are technically developed, it will help the
managers to deal with them in a proper manner and explaining them their job roles also becomes
easier. Bureaucratic theory of management helps to develop several rules in the organization and
all the staffs are equally managed by following the different management rules.
Bureaucratic theory of management can be used in The Imperial Hotel so that all the layers of
the hierarchy can function in an effective manner (Hill et al., 2014). The employees will have to
follow various rules and regulations and all the important duties of the managers will be regarded
as official duties. As a result, The Imperial Hotel can easily make adjustments in their work
culture, wherever necessary. The Imperial Hotel with the help of their managers can ensure that
they execute their roles in the most efficient and effective manner. Moreover, with the
implementation of the bureaucratic theory of management, the employees find it easier to
address their job roles. The employees ate given their jobs based on their specialization and as a
result, they perform their job roles to the best of their abilities. Expectations from the employees
are also set at the beginning of their task so that they do not face too many problems while
completing their tasks (Hanlon, 2015).
Apart from the management theory, leadership theories are also of immense importance for the
organization to function in an efficient manner. Effective leadership in The Imperial Hotel will
be beneficial for the employees and staffs so that they can perform their job roles in the desired
manner. The Imperial Hotel can make use of the contingency theory of leadership in order to
function properly.
Contingency Theory of Leadership:
The ideology of this leadership theory is that leadership style is not the only thing that matters
for the development of an organization, but it also states that having proper control of certain
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situations can also be of immense importance. It also states that the relationship between the
team members and the leaders should be a good one; and all the tasks should be explained to the
members in a proper manner so that they can work to achieve the organizational goals (Fiedler,
2015). The leaders should also be capable enough to reward the team members if their
performance is of a high standard and meets with the set goals. However, he or she can also
punish the members if in case they are not achieving the set goals despite the support they are
receiving. However, if these attributes are not present in the leader, the leadership might turn out
to be a complete failure (Chemers, 2014). The Imperial Hotel should ensure that they are using
the contingency theory of leadership in order to perform in a desired manner. The experience that
The Imperial Hotel has had related to leadership and management is not very good. The previous
leaders did not lead the employees and staffs of The Imperial Hotel in the way that they should
have done and as a result, the hotel is facing issues with their employees not performing up to the
mark.
However, with the help of the contingency theory of leadership, The Imperial Hotel will be able
to ensure that their employees are being led in a desired manner and employees will address their
roles and responsibilities within the premises of the hotel. Apart from this, the leaders have to
ensure that they are explaining employees their job roles in the best way possible so that they can
work in collaboration to achieve the goals of the company (Chemers, 2014). The Imperial Hotel
should also ensure that they provide their leaders with certain authorities to either reward or
punish the employees if in case their task is achieved or incomplete respectively.
Summary and Justification of Key Proposals:
This section of the report provides Peter Farnsworth with justifications of the chosen
management and leadership theory. With the help of these justifications, he will be able to ensure
that all the operations in The Imperial Hotel are being performed in the most appropriate manner.
Justification of Bureaucratic Management Theory:
The Imperial Hotel can make use of the bureaucratic management theory in many ways. This
theory will help the higher authorities of The Imperial Hotel to ensure that work has been divided
equally amongst all the staffs of the hotel. As a result, all the employees should address their task
in a desirable manner. The manager and leaders can also set different rules and regulations so
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that the employees can easily perform the required functions. Hierarchy in the organization is
also maintained amongst the employees. Besides this, higher authorities of The Imperial Hotel
can also ensure that they select and promote their employees based on their technical skills. The
Imperial Hotel can also develop their managers with the help of the bureaucratic theory of
management. The managers can also maintain every record of the decision making and the
different activities of The Imperial Hotel.
Justification of Contingency Theory of Leadership:
The Imperial Hotel has faced some serious issues with leadership in the past. However, the
contingency theory of leadership can be used to enhance the leadership techniques and bring
about positive changes in the organization. Moreover, the employees can also work in an
effective and efficient manner (Antonakis and Day, 2017). This increases the productivity of the
hotel and in turn, helps to increase the quality of the services that they provide. The Imperial
Hotel can develop their leaders in such a manner so that they can lead the members in the best
manner. With the help of the contingency theory of leadership, the employees of The Imperial
Hotel can be motivated to achieve their task. The leaders can execute proper control over the
situations and can ensure the betterment of the organization. It is, therefore, very essential for the
leaders of The Imperial Hotel to make use of the contingency theory to enhance the
functionalities of the company.
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Conclusion
Leadership and management being two of the most important factors for the organization, this
report has been developed for Peter Farnsworth, to provide him with certain recommendations
about leading and managing The Imperial Hotel in the most appropriate manner. This report
mainly focuses on the issues that the hotel has faced previously due to the incompetent leaders
and managers that they have hired. The staffs were not being managed in a proper way and
therefore, the overall performance of The Imperial Hotel deteriorated largely. The guests were
not satisfied with the services of the hotel. This had a major impact on the overall functioning of
the hotel. Moreover, the goals set by the hotel were also not reached as the standard of working
of the employees decreased. This has a major impact on the overall productivity of the hotel.
This report emphasizes the ways and means by which leadership and management should be
applied within the workplace to ensure that the employees are performing to the best of their
ability. The Imperial Hotel can make use of the bureaucratic management theory in order to
manage the employees in the most efficient manner. They can ensure that the employees are
working to achieve the organizational goals and performing their required task in an appropriate
manner. The higher authorities should use the contingency theory of leadership and it will help
them to guide the employees to suit the organizational needs. Apart from this, the leaders of The
Imperial Hotel will be able to develop their efficiency while working with the employees.
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Reference List
Antonakis, J. and Day, D.V. eds., 2017. The nature of leadership. Sage publications.
Chemers, M., 2014. An integrative theory of leadership. Psychology Press.
Fiedler, F.R.E.D., 2015. Contingency theory of leadership. Organizational Behavior 1: Essential
Theories of Motivation and Leadership, 232, pp.01-2015.
Hanlon, G., 2015. The dark side of management: A secret history of management theory.
Routledge.
Hill, C.W., Jones, G.R. and Schilling, M.A., 2014. Strategic management: theory: an integrated
approach. Cengage Learning.
Maylor, H., Meredith, J.R., Söderlund, J. and Browning, T., 2018. Old theories, new contexts:
extending operations management theories to projects. International Journal of Operations &
Production Management, 38(6), pp.1274-1288.
Northouse, P.G., 2018. Leadership: Theory and practice. Sage publications.
Parker, D.W., Parsons, N. and Isharyanto, F., 2015. Inclusion of strategic management theories
to project management. International Journal of Managing Projects in Business, 8(3), pp.552-
573.
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