Imperial Hotel London: Applying Management Theories to Solve Issues

This report delves into the management challenges faced by the Imperial Hotel of London, focusing on issues such as inadequate information flow, poor housekeeping, rude staff behavior, and dysfunctional teams. It applies Herzberg's Two-Factor Theory of Motivation to propose solutions, emphasizing the importance of hygiene factors like fair pay and working conditions, as well as motivators such as recognition and growth opportunities. The report suggests that by addressing these factors, the hotel can improve employee satisfaction, reduce conflicts, enhance customer service, and ultimately boost its overall performance. The analysis highlights the need for better training, performance management, and team-building initiatives to foster a positive work culture and ensure the effective operation of the hotel's various departments. Desklib provides access to similar reports and study resources for students.