Analysis of Management Challenges and Solutions at Imperial Hotel

This report analyzes the management challenges faced by the Imperial Hotel, a 4-star hotel chain in the UK, focusing on issues such as poor guest satisfaction, ineffective leadership, and a negative work culture. It examines the application of management theories, particularly democratic leadership and Vroom's expectancy theory, to address problems like high staff absenteeism and low morale. The report details practical techniques implemented to improve these areas, including employee involvement in decision-making, improved standards, training programs, and collaborative work environments. Furthermore, the report emphasizes the importance of flexible working hours and reward systems to enhance employee satisfaction and performance. The conclusion underscores the importance of adopting these strategies to improve the hotel's work environment, enhance employee productivity, and ultimately, improve the hotel's performance within the hospitality sector.

Introduction to Management

Table of Contents
INTRODUCTION...........................................................................................................................1
ANALYSIS THE PROBLEM.........................................................................................................1
Management theory ....................................................................................................................2
Procedure of effective management of problem ........................................................................3
Resolution of problem ................................................................................................................4
CONCLUSION ...............................................................................................................................5
REFERENCES ...............................................................................................................................6

INTRODUCTION
Management is the most essential part of any of organization. It is required to run the
business successfully. Effective management is the key stone with success of companies.
Administration is the procedure of problem solving for accomplishing goals and objectives of
organization through efficient utilize of scares resources in changing environment. It is an art of
acquiring belongings done through and with the people in formally organized team(Christopher,
Laasch and Roberts, 2016).There are three thoughts like work management, monitoring of
employees and functions of company. The purpose of impressive management is to improve
work culture and human behaviour in the workplace. Management involves actions of setting
approaches of firm and arranging efforts of its workers. Through application of available
resources such as financial, natural, practical application and manpower. It determines as
alteration of the resources into utilization and controlling them in the organization.
Furthermore, this study is based on Imperial hotel. It is international branded chain of
hotels in the 4 star market that operates 25 hotels in the UK. Hotel is situated in heart of
London's West End which provides for global business and tourist guests who have expected
high standards of services. Hotel provides many facilities such as 500 bedrooms, conferences,
bars and restaurant, leisure centre with swimming pool. In the hotel, 450 staff which includes
300 full-time and part-time, outside contractors and 6 Heads of Departments. This report will
analysis the problems within organization. It will explain management theory for problem and
key resolution of these troubles in the business.
ANALYSIS THE PROBLEM
Imperial hotel is the international branded chain of hotels in 4 star market. They mainly
provide international business and tourists guests who have expected high standard of services.
But recent time, hotel faces many problems such as poor guest satisfaction, ineffective leadership
and management, poor monitor and control of procedure, ineffectual team work of back office
and front office, negative work culture etc(Hislop, Bosua and Helms, 2018). In this context,
company needs to solution for problem of negative culture among staff with high levels of sick
level and poor attendance in the workplace. In addition to that, they are released that many issues
regrading this issues such as long working hours, part-time jobs staff are female and family
commitments, high turnover of supervisory staff etc. For solving this problem, they follow
different ways or techniques in the business.
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Management theory
Imperial hotel follow democratic leadership style and Vroom expectancy theory for
solving the problem in the organization. With the help of it, they increase motivation level and
improving work culture. By democratic leadership style, leaders focus on equality of team and
free flow of ideas for improving work culture and reducing absenteeism that effects positive
impact on work culture.
Democratic leadership: It also called as participative leadership which is type of
leadership style. In this style, each team members participate in decisions making by giving the
creative and innovative ideas and encourage discussion in the workplaces. This procedure to
focus on group equality and free flow of ideas still leaders offer guidance and control. This style
mean serving communication, encouraging team members to share thoughts in team work. In
recent condition, leaders adopt autocratic leadership style which means they do not consultant
with team members and getting all the decisions on their own hand(Cherry, 2018). So that,
Imperial hotel face problems of poor attendance and high sick level by staff. Therefore, leaders
of hotel needs to follow democratic leadership for solving this problem. Leaders must involving
their subordinates in decision making process, conflict resolution and any of other activity. With
the help of it, staff are effectively worked and improving culture of Imperial hotel.
Expectancy theory: This theory assumes that behaviour result from conscious choices
between alternatives whose aim it is to increase delight and decrease ideas. They suggested that
relationship between people's attitude at work and their objective. Worker's execution is based on
single elements like personality, skills, abilities and experience that is realized by Vroom. This
theory is based on different aspects such as valence, expectancy and instrumentality. In this
context, expectancy is the impression that raised efforts lead to enhance execution(Vroom
expectancy motivation theory, 2018). This is affected by such terms as having correct resources
that is raw material, time period, having correct abilities to work and having necessary help to
get job done that includes superior supports, right data etc. Instrumentality is the notion that
receiving outcome when well perform. This affects by clear determination of relationship
between execution and outcomes, people trust and transparency to get outcomes. In addition to,
valence is the essential that single person places upon expected result.
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Procedure of effective management of problem
Imperial hotel follow many techniques or ways to effective management of problem of
high staff take sick leave and poor attendance that cause of negative culture of organization.
Techniques includes motivation, communication, involving in decision making, improving
standards, level of supervision, improve culture of collaboration, rewards customers services
better training of staff etc.
Involving in decision making: Imperial hotel must involve their staff in decision making
process. Leaders are given effective training and development for enhancing abilities and
knowledge for involving decision making in the workplaces. With the help of it, workers are
performed effectively and giving creative and innovative ideas and suggestion in making
judgement in the organization(Alvesson and Sveningsson, 2015). By this way, they make efforts
to improve work culture. Leaders also make sure that staff get involving in plaining and solving
problems of operational challenges regularly in the workplace.
Improving level of standards: Leaders of Imperial hotel create efforts on improve
culture of workplaces. For that, they need to increase level of standards and supervision within
all department. Leader of every department improve their standards and their direction for
improving work culture. By this way, improve performance to staff of all departments.
Supervision and control of all departments is needed improving execution of organization in
hospitality industry.
Giving training: Training is the important for every aspect such as improving
performance, developing skills and knowledge, enhancing work productivity etc. Therefore,
leaders of hotel provide the better training of staff for improving their execution and increasing
ability. With the help of it, workers involve in decisions making and contribution in culture
improvement of Imperial hotel(Helmreich and Merritt, 2017). They also make sure that giving
wide standards and values of company.
Improve collaborate culture: First the leaders make collaborative work culture and
encourage of staff for contribution it. If leader feel that need improving collaborate work culture,
so that, they use different ways and encouraging staff for improving culture of workplace. In
addition to that, leader also communicate effectively with respect from colleagues for effective
team work. Through it, staff improving their attendance that reducing negativity in work culture.
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Managing working hours: Manager of Imperial hotel make sure that flexible working
hours for staff security. Because of, there are females and family commitment are worked in
hotel. Long working hours are risky for females staff, so that they are leaved the hotel. By this
way, spreading negativity in the work culture. For that, manager needs to improve work culture
and solving problem of business(Goetsch and Davis, 2014).
Giving the rewards: Manager of Imperial hotel give rewards for customers services for
improving their performance in the workplaces. With the help of it, increasing staff frequency
and culture improvement of the work. This helps in improving execution and behaviour of
organisation. For taking better rewards, employees providing the best services to customers in
hotel.
Resolution of problem
Imperial hotel has followed democratic leadership style and Vroom expectancy theory of
motivation for improving work culture and increasing frequency of staff in the business. With
the help of it, staff are involved in decisions making process, solving problems of operational
challenges and improving performance of organization in hospitality industry. Therefore, leaders
must have adopted democratic leadership style for improving work culture. In this style, staff are
getting free flow ideas and suggestion for effective decisions making and solving challenges of
operations of business(O'Neill, Beauvais and Scholl, 2016). By this leadership style, higher
productivity, large level of contribution from all members of team, staff are encouraged to give
innovative ideas for solving problems.
Manager of Imperial hotel has adopted Vroom expectancy theory of motivation for work
culture improvement and enhancing staff frequency in the workplace. With the help of it,
manager fulfil expectation of employees for increasing their motivation. This theory helps in
giving the right resources available, correct abilities and important information to job done
effectively(Alvesson and Sveningsson, 2015). Through it, staff make efforts to take appropriate
rewards or benefits for increasing productivity of workplace as well as themselves. By this
theory, staff increase their self improvement for effective execution in the Imperial hotel.
Therefore, Imperial hotel appoint consultant for solving problems within organization. So
that, advisor give suggestion and advice for solving issues of negative work culture from staff are
taken high sick leave and poor attendance in the company. By this way, spreading negativity in
the work culture. In this context, leader of hotel giving the best training and development,
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providing better rewards to customer services and improving collaborating work culture within
all departments. Consultant gives many suggestions such as improving standards and level of
supervision within all division, improving culture of collaboration and respect between
colleagues, encouraged staff involving in planning and problem solving for operational
challenges, giving rewards for good customers services and good attendance, better preparation
of staff wide standards and values in the organization.
With the help of it, leaders are improving execution of their team members, encouraged
for involving in problem solving and decision making on daily basis operations(Helmreich and
Merritt, 2017). In this context, manager also make decisions about working hours for increasing
staff frequency and improving work culture. Because of, there are females staff are working in
hotel, so that manager decide flexible working hours for security of staff. With the help of it,
leaders and manager make sure that adopt all techniques and ways to improve working culture
and increasing productivity in hospitality sector.
Therefore, leaders must have provided the better training, giving support and guidance of
staff for increasing ability and improving execution for solving problem of company. In this
context, managers must have given the best incentives, rewards for customers services for
improving staff frequency and performance in the company(Goetsch and Davis, 2014). They
make efforts on improving level of standards and collaborate work culture that helps in easily
problem solving in relation to staff frequency and improving work culture. By this way, staff are
giving the best performance and higher contribution in decisions making of company. Therefore,
leaders and managers must have followed that includes democratic leadership style and Vroom
motivation theory as management theory for solving the problems of Imperial hotel.
CONCLUSION
This report has summarised that Imperial hotel faces many problems in current time that
involves poor guest satisfaction, ineffective leadership and management, poor monitor and
control of procedure, ineffectual team work of back office and front office, negative work culture
in the organization. It can be concluded that different management theory and leadership style
that includes democratic leadership style and Vroom expectancy theory in relation to effective
management of problems in the organization. It can be discussed that leader and manager adopt
different techniques or ways for solving these problems that includes involving in decision
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making, improving level of standards, giving training, improve collaborate culture, managing
working hours, giving the rewards for improving culture of workplace.
Furthermore, report has completed that leaders and managers must have adopted all
techniques, theories and style for solving problem of improving negative work culture of
Imperial hotel. By these ways, they improve culture and increasing productivity of hotel in
hospitality industry. For solving problem, leaders must have provided the better training, giving
support and guidance of staff for increasing ability and improving execution of company. In this
context, managers must have given the best incentives, rewards for customers services for
improving staff frequency and performance in the company.
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REFERENCES
Books and Journals
Alvesson, M. and Sveningsson, S., 2015. Changing organizational culture: Cultural change
work in progress. Routledge.
Christopher, E., Laasch, O. and Roberts, J., 2016. New approaches to introduction to
management courses. Journal of Management Education. 40(3). pp.359-361.
Goetsch, D. L. and Davis, S. B., 2014. Quality management for organizational excellence. Upper
Saddle River, NJ: pearson.
Helmreich, R.L. and Merritt, A.C., 2017. Culture at work in aviation and medicine: National,
organizational and professional influences. Routledge.
Hislop, D., Bosua, R. and Helms, R., 2018. Knowledge management in organizations: A critical
introduction. Oxford University Press.
O'Neill, J. W., Beauvais, L. L. and Scholl, R. W., 2016. The use of organizational culture and
structure to guide strategic behavior: An information processing perspective. Journal of
Behavioral and Applied Management. 2(2). p.816.
Online
Cherry. K., 2018. Democratic Leadership. [ONLINE]. Available through. :
<https://www.verywellmind.com/what-is-democratic-leadership-2795315>.
Vroom expectancy motivation theory, 2018. [ONLINE]. Available through. :
<https://www.yourcoach.be/en/employee-motivation-theories/vroom-expectancy-
motivation-theory.php>.
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