This case study analyzes the management challenges faced by The Imperial Hotel in London, focusing on issues within the front-of-house staff, specifically poor team working and inefficient use of IT systems. The report examines the problems, including conflicts between departments and inaccurate information flow. It then evaluates the suggestions of the new General Manager, Peter Farnsworth, such as training in IT systems, cross-team building exercises, and a review of team bonus schemes. The analysis prioritizes cross-team building exercises as the most suitable solution to improve team dynamics and reduce interdepartmental conflicts. The study concludes with recommendations for implementing these strategies and highlights the importance of effective management in addressing these issues.
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