Improving Leadership and Management at Imperial Hotel: A Report

This report provides an in-depth analysis of the leadership and management issues at the Imperial Hotel, focusing on the negative impacts of poor leadership on employee morale, guest satisfaction, and overall business performance. The report identifies key problems such as lack of direction, poor coordination, and loss of morale, and then explores the application of scientific management theory to improve efficiency and productivity. Several strategies are proposed to solve the issues, including leading by example, reviewing monitoring processes, incentivizing supportive management, and promoting cross-departmental collaboration. The report emphasizes the importance of clear communication, teamwork, and a supportive work environment to increase employee engagement and improve hotel performance. The conclusion summarizes the findings and reinforces the need for effective leadership and management to achieve the hotel's goals and objectives. This report is intended for educational purposes and is available on Desklib, a platform providing AI-based study tools for students.

Introduction to
Management.

INTRODUCTION
Management assists to accomplish group goals and objectives to focus and accomplish
desired level of results with several elements. In this consideration, factors of production,
assembles and organise different resources that integrate in effective manner to accomplish
desired results. (Young and Ghoshal, 2016) It directs group efforts towards accomplishment of
pre-determined goals and objectives that can be helps to manage hotel functions and operations.
Managers perform several functions that ascertained and represent all work in a particular group
to develop interest and efforts to get self success at workplace. They are also acted for both sides
such as shareholders and employees. Furthermore, management in all the businesses consider
organisational activities to get people together and accomplish desired goals and objectives at
workplace (Wheelen, Hunger and Bamford, 2017). On the basis of available resources,
efficiently and effectively people perform functions to develop significant advantages.
In the present business Imperial hotel has been selected that face issue such as poor
leadership and management. As a result, it can be stated that the chosen business need to focus
on monitoring and controlling on several aspects through the chosen business can perform
several functions effectively. Head of department of the selected business often hostile in term of
defending own position that helps to promote more effectiveness at workplace. Furthermore,
good management activities must be performed so that positive results can be increases
(Banfield, Kay and Royles, 2018). Strong leadership and collaboration between different
departments also promote so that communication between different departments can be
increases. Many of the complaints from guest and customers is result of poor communication
between key functions that is distinct from supportive management.
MAIN BODY
In the Imperial hotel, there is poor leadership and management create major impact on
performances and effectiveness. In this regard, it can be stated that manager see that high level of
turnover create major impact on the performances. Consequently, guest satisfaction also reduce
in the business which is major issue in front of the enterprise (Robson, 2015.). With the help of
effective management practices, it can be stated that reviewing on monitoring and controlling
procedure successfully develop in hotel. Due to poor leadership and management, the chosen
business face several issues and it creates negative impact on the results. They are as follows:

 Lack of direction: Poor leaders are characterised due to lack of ability to provide
appropriate direction. In this regard, it can be stated that lack of vision also create impact
on their understanding and reduce fulfilment of expectations of workers. It can be create
negative impact due to frustration and deliverables are not completely in line to
accomplish department needs (Young and Ghoshal, 2016). As a leader, it is essential
responsibility to provide clear instructions among team members that helps to contribute
to accomplish overall goals and objectives. In Imperial hotel, employees grow when
business moves forward. Therefore, it is essential to develop their expectations and
business performances as well. Lack of coordination and team work: Furthermore, in Imperial hotel there is lack of
coordination and team work because leaders not consider appropriate participation of all
members in the business. In this regard, it can be stated that leaders need to look upon top
management program that helps to staff members to shared responsibility (Sakae, Sato
and Kim, 2017). Effectively it is also linking to communicate properly between both
parties to achieve business goals.
 Loss of morale: Team leader of the chosen hotel has also loss of morale so that it reduce
their work and performances to develop significant advantages. In this regard,
effectiveness will be continuously develop that assists to perform several functions at
workplace. In this consideration, it can be stated that regularly talking with employees in
Imperial hotel assists to focus on boost their spirits. These actions create benefits to
perform job effectively (Waugh, 2015).
According to the scientific management theory which given by Frederick Taylor to
improve efficiency and employees productivity. As a result, performances of Imperial hotel can
be successfully develop to focus on goals and objectives that can be successfully develop to treat
fairly and perform different consideration. Standard to perform several functioning also develop
successfully that helps to accomplish goals and objectives at workplace. Efficiency also perform
as per standard that can be successfully develop to gain desired results. There are several
principles must be followed in Imperial hotel to increase positive results such as time and motion
study which performed and find new ways to perform it. Furthermore, it considered teach, train
and develop workers performances with improved method to do work. Interest of employer and

employees also identified with harmonised so that it can be mutually understand to conduct
relationship between several people (Chance and Brooks, 2015).
Solution to the problems for solving the issues related to ineffective leadership and management
in Imperial Hotel
Management in Imperial hotel need to bring improvement in management system as this
factor has direct as well as significant effect on the business performance. Poor leadership and
ineffective management also have negative influence on the customer service which might lead
to decline in sales. There are various strategies' implementation of monitoring as well as
incentivise system can be an appropriate strategy for bringing improvement in management.
Leading by example : This is the strategy according to which leaders or managers in Imperial
hotel need to demonstrate the critical behaviour which they expect from their followers. It is very
much important for leaders to have discussion with employees, as these will help them in making
suitable decisions. By adopting this strategy leaders will able to gain respect as well as trust from
other people in an enterprise which is very much crucial for effective management and smooth
flow of information at workplace (Wheelen Hunger and Bamford, 2017). Leading by example
strategy will also provide leaders an ease in influencing their followers to increase their
participation in business activities. The attitude and style adopted by leaders has great influence
on the behaviour of followers. It is required by leaders or manager in Imperial hotel to provide
regular direction as well as feedback to their followers. Advance technology such as mobile
collaboration software can be implemented in order to ensure continuous communication.
In addition to this, it is required by leaders or managers in imperial hotel to Engage their
team by asking for their input and to share their idea about the ways through which change can
be bought at workplace.
Justification for suggesting this strategy is that by setting the example for others leaders
or manager in Imperial hotel can solidify their role. This strategy will help manager or leaders in
increasing their engagement as well as commitment to company.
Reviewing monitoring process and IT supports : It is important for leaders in Imperial hotel to
timely monitor all the activities within an organisation. This strategy is considered to be as an
effective as by doing this leader can provide the continuous feedback to employees and can take
quick actions when required (Frankel, Gelman and Pastor, 2018). Leaders in Imperial hotel can
utilised the information technology for recording as well as storing information, as it will provide

leaders an ease in managing data in systematic manner. In addition to this, managers or leaders in
an enterprise can utilise advance technology for managing different business operations. It is
required by leaders or manager in an enterprise to work closely with followers, as this strategy
will provide them an ease in monitoring the performance as well as analysing the behaviour of
employees. Leaders or manager in Imperial hotel need to clearly defined the mission and
policies. Leaders in Imperial hotel need to develop sense of responsibility, they are required to
ensure that the processes are meeting business goals and adding value to organisation (Hislop,
Bosua and Helms, 2018.).
In addition to this, there are various computer based software such as spreadsheets,
custom-developed applications, inventory control system can be utilised for managing different
business operations. As this tactic will help business entity in increasing working efficiency as
well as productivity which is crucial for growth of organisation.
Justification for suggesting strategy for implementing reviewing monitoring procedure in
Imperial hotel is that , it will help leaders or manager in developing an effective strategic plan
for bringing change in business or management system. It will also support leaders in identifying
the most useful resources as well as area which required to be improve.
Incentivise supportive management : Leaders or managers in imperial hotel should reward
people for their excellent performance and good behaviour, as this will assist them in ethical
behaviour at workplace. Some rules as well as regulations can implemented by leaders or
manager in an organisation, as this will provide them an ease in controlling the behaviour of
employees (Zielke and Mash,2018 ). This strategy can be utilised for increasing productivity. In
addition to this, manager or leader in Imperial hotel should facilitate regular meeting with
employees, as this tactic will assist them in identifying the problems faced by workers. In
addition to this , an organisation should provide training to leaders or managers, as this will
assist them in developing the skills or qualities which are required for managing people or
different activities at workplace.
Justification for suggesting Incentivise supportive management as a strategy is that this
tactics will help leaders or managers in developing positive corporate culture. It will also assist
Imperial hotel in achieving desired business objectives.
Devise cross departmental collaboration : It is required by leaders in Imperial hotel to organise
cross departmental meetings, as this strategy will aid in eliminating the communication gap

between different functional units within an enterprise. Leaders in an organisation must
encouraged their followers to collaborate with other departments. It is very much crucial for
leaders in an enterprise to create a culture of collaboration within the leadership team. Leaders or
manager in an enterprise can create corroborative culture by allowing the communication
between different department and developing the strong relationship with employees. Leaders or
managers can conduct various group activities during free time, as this will assist in promoting
team work which is very much important for bringing [positive improvement in management as
well as business performance.
In context of case study of Hilton, An effective collaboration in different functional unit
is very much important in order to provide leaders or managers an ease in managing business
activities or operations in systematic manner (Kato, Ichikawa and Nakajima, 2018). Smooth
flow of information as well as good as well as continuous communication between different
department in Imperial hotel is crucial for delivering quality and quick services to guest.
CONCLUSION
From the above report, it can be concluded that effective leadership and management
activities assists to perform several functions to regulate different activities in the business. With
this regard, it can be stated that Imperial hotel need to focus on different ways through they are
able to reduce employee turnover and increase their satisfaction level in the business. It will help
to focus on goals and objectives that develop significant advantages. Furthermore, it summarised
about reasons due to the chosen business face issue of poor leadership and management.
Therefore, it can be stated that establish fair level of performance pay higher results to regulate
effective functioning at workplace. Different issues and challenges face by the business such as
loss morale, lack of coordination and team work and lack of direction.
In addition to this, it is articulated about the scientific management theory. With the help
of this theory, manager of Imperial hotel can increase efficiency of their staff members to
promote more desired level of results at workplace. In this aspect, defined standards will be paid
to focus on maintain standards to perform significant advantages. With the help of proper
standards work, they can communicate normal piece rate. Moreover, different principle of the
management theory has been explained that assists to focus on effective working in the chosen
enterprise.

REFERENCES
Books and Journals
Banfield, P., Kay, R. and Royles, D., 2018. Introduction to human resource management. Oxford
University Press.
Chance, D.M. and Brooks, R., 2015. Introduction to derivatives and risk management. Cengage
Learning.
Frankel, A.J., Gelman, S.R. and Pastor, D.K., 2018. Case management: An introduction to
concepts and skills. Oxford University Press.
Hislop, D., Bosua, R. and Helms, R., 2018. Knowledge management in organizations: A critical
introduction. Oxford University Press.
Kato, S., Ichikawa, Y. and Nakajima, A., 2018, January. Introduction and management of MSK-
IMPACT in Yokohama City University Hospital. In CANCER SCIENCE (Vol. 109,
pp. 994- 994). 111 RIVER ST, HOBOKEN 07030-5774, NJ USA: WILEY.
Robson, W., 2015. Strategic management and information systems. Pearson Higher Ed.
Sakae, C., Sato, Y. and Kim, T., 2017. Introduction of management protocol for early‐onset
severe pre‐eclampsia. Journal of Obstetrics and Gynaecology Research. 43(4). pp.644-
652.
Waugh, W.L., 2015. Living with Hazards, Dealing with Disasters: An Introduction to Emergency
Management: An Introduction to Emergency Management. Routledge.
Wheelen, T.L., Hoffman, A.N. and Bamford, C.E., 2017. Strategic management and business
policy. pearson.
Wheelen, T.L., Hunger, J.D. and Bamford, C.E., 2017. Strategic management and business
policy. pearson.
Young, C. and Ghoshal, S., 2016. Organization theory and the multinational corporation.
Springer.
Zielke, H.R. and Mash, D.C., 2018. A review of brain biorepository management and operations.
Handbook of clinical neurology. 150. pp.83-92.
7