Imperial Hotel Report: Management Issues and Solutions QAB020C414A

This report examines the management challenges faced by the Imperial Hotel, focusing on issues such as negative work culture, high sick leave rates, and poor employee attendance. The analysis reviews relevant management theories, including human relations and contingency management, to identify potential solutions. The report delves into the specific problems within the hotel, highlighting the impact of long working hours and a toxic work environment. It summarizes secondary research data on organizational culture and its effect on employee performance, emphasizing the importance of communication and employee well-being. The key proposal centers on implementing strategies to improve the work environment, address leadership accountability, and foster a more positive and productive atmosphere. The report ultimately suggests that the implementation of these key proposals will result in the creation of a healthier and more productive work environment.

The Imperial Hotel individual Report
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Contents
INTRODUCTION...........................................................................................................................3
Main body........................................................................................................................................3
Review of management theory....................................................................................................3
Analyse of individual problem....................................................................................................4
Summarise and interpret the data from secondary research........................................................6
Summarise and justification of key proposal for resolution of problem within Imperial hotel. .8
CONCLUSION................................................................................................................................9
REFERENCES..............................................................................................................................10
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INTRODUCTION
This report has been covered case study of hotel Imperial that is one of the leading hotel
brand United Kingdom. This company is facing the negative work culture problem among the
staff an high level of sick leaves and poor attendance of their Staffs. This situation is affecting
their sales and creating pressure on the hotel group. This company is trying to improve there
problem by assessing the new managers everyone Ann putting the bonus schemes that are
directly linked with their financial performance of the company to improve their sales reducing
and controlling the cost (Erichsen and Reynolds., 2020). This hotel four star hotel and it is
necessary for them to provide our excellence customer services to their guest because it is
directly interlinked with the guest satisfaction survey but they are not able to provide high level
of satisfaction to their customers, because of lack of confidence within the staff and the negative
work culture is affecting the company sales and operations and guest satisfaction. The main
reason behind negative workplace culture of this hotel was because of the previous general
manager who was very tech toxic with the staff Anne this company was very busy in last year
because this company was working 365 days year operations. it means that staff members was
working long period of time that was creating the problems like sick leaves high level of leaves
by the staff members. It affects the companies workplace environment and also affect the health
of workers and they were forced to take leaves so they can get rest for themselves.
Main body
Review of management theory
There are some management theories that can be used by be gentle manager of the
Imperial hotel to improve the problem related to the negative work culture At their workplace
(Hawkins, Jeong and Smith., 2019). there are Some management theories that can be helpful for
the manager of the company to overcome from the negative work culture problem and they were
able to take competitive advantages within the market where they are operating their business
and again able to show their presence as a one of the best four star hotel within the United
Kingdom.
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The management theories are the collection of ideas that are able to recommend the
general rules for how companies can organise or manage their business. management theories
address how superiors implement these strategies to accomplish the organisational goals and
objectives and how they are able to motivate their employees to perform effectively for the
company and provide higher goals so company and take competitive advantages within the
market where they are operating their business (Nicotera., 2019). According to this situation
within the Imperial hotel human relations theory can be useful to welcome from the problem
and they can take competitive advantages.
human relations theory
human relation theory Is the theory that was developed by the Elton Mayo. it is one of the
most effective and profitable theory that can be helpful for the hotel Imperial to overcome from
the problem and they can create better human relation at their workplace and motivate their
employees. this duty is focused too conduct the experiment design that are helpful to improve the
productivity that laid the foundation for the human relation moments. This theory is focus is to
changing the working conditions at their workplace like working environment, time employees
spend at the workplace, lighting an proper break for the employees, the developer of this theory
also mentioned that changes at the workplace is not enough but companies superiors also have to
put their effort to make feel employees valued and they can be more comfortable at the
workplace and able to help company to succeed in their market. general manager of the Imperial
hotel can also use this theory by providing the proper rest and flexible working us that will
provide a break to the employees and they will be again motivated (Ishii., 2019). the main
reason behind negative work culture was long working hours and Due to it employees were
taking leaves which was operating the company’s sales. general manager can provide a proper
rest time by reducing The Walking arts for the employees or they can also recruit the new
employees who can work at night and some at the time so every employee will get a proper time
to rest and they were able to be active at their workplace. this will help them to overcome from
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the problem and company will able to get better feedback from the customers and they will able
to provide a good customers experience in their hotel I improved their satisfaction level.
Analyse of individual problem
The Imperial Hotel is one of leading enterprise which is mainly owned or managed by
well-known international branded chain in term of 4-star market. As general manager of Imperial
hotel, he was identified the problem regarding negative work culture among staff members with
high level of sick leave and poor attendance. This kind of individual issue has found in the
workplace of Imperial hotel. The organizational culture of working within star hotel is consider
as best performance driven. It has been continuously increasing the pressure to increase sales
monthly basis, occupancy of hotel and also pushing its average room rate. Sometimes, this hotel
is basically assessed on the manager and establish a linked to financial performance while
increasing production or sales in global marketplace.
The problem may arise in previous manager who are not focused on the organizational
environment or culture. Therefore, it will be increasing the problem among staff members, they
are not properly done their work and unsatisfied their potential consumers. In this way, it is
directly affecting on the profitability of imperial hotel (Alzoubi and Jaaffar, 2020). Usually, A
poor environment of Imperial hotel means employee are often long working hours, particularly
for those individual people who have gone off sick leave without any information.
Another way, recent general manager has found that this kind of poor organizational
culture or environment improved by effective management approach. Therefore, general
manager of Imperial hotel could be changed the overall business policies and procedures which
means that consult with lower level of employee in context of improve performance, reducing
negative feedback from consumer side while meeting all expectation level.
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Summarise and interpret the data from secondary research
As per secondary analysis, organizational culture is mix of traditions, values, attitude and
other expeditions that can reshape life of staff members in the imperial hotel. Usually, a good
leader take an interest within positive as well as negative effects of organizational culture or
environment. An effective leader has a specific vision for organizational culture where they
want, work to develop or creative a positive vibes among potential staff members. They are
implementing the effective strategies, approach to improve overall business culture or
environment. Moreover, it has been found that there are different causes of poor working culture
or environment for Imperial Hotel.
Poor communication is one of most common cause of negative working culture and
environment of Imperial hotel. Previously, a manager do not talk openly with their staff
members, or employee cannot able to share their own thoughts with management which may
lead to break down in trust (Jiang and Wen, 2020). In this way, it will be developing as negative
culture and environment of Imperial hotel. Therefore, it is directly affecting on the overall
business profitability as well as productivity in global marketplace.
A toxic employee who are bullies their colleagues which may developed or created as toxic
working environment. If management does not rein staff members where other may assume the
enterprise which will not completely tolerate them negative behaviour of individual people.
Afterwards, staff members will not show the interest towards organization. Prioritizing profit
above everything else encourages staff members to cut their ethical corners and suits the bottom
line.
The effect of organizational culture on the employee performance will be consider as
positive aspects. Within Imperial hotel, staff members knows they are valued and enjoy their
working environment. So as ready to give the best things. A negative work culture and
environment in Imperial hotel, which are directly affecting on the organization. Sometimes,
negative culture that tolerates bad attitude, behaviour of staff members. They are feeling
miserable with reducing the motivation or inspiration to commit their job role.
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An Unpleasant culture or environment can increase staff member turnover because nobody
want to stick around where they are becoming miserable. If in case a strong culture becomes
known outside the enterprise. It may become harder to attract new recruits as well.
Describe about the results for effective management of problem
In Imperial hotel, an effective manager is basically focused on the negative working
culture or environment of enterprise. It is not only just exceptional leader, they have completed
the professional development in leadership excellence (Roespinoedji and Mutalib, 2019). Being
a general manager, he was reported to their team negatively influenced by current working
environment of Imperial hotel.
By consideration of contingency management theory in 1950, it is based on the fielder
theory on the innovative idea that effective leadership, which are directly related to the traits the
leader displayed in any kind of business situation or condition.
From that innovative idea sprang the belief towards the traits of leader which can develop
or create an effective working environment which is always attracting the staff members.
Therefore, employees in Imperial hotel to understand their significant needs while providing
flexible environment to adapt any kind of change in hotel. By using Fiedler’s theory, it relates
with individuals, management focus on the much broader organization focused. It has been
suggested that there is no specific management approach but it can be handled the complex
situation with hotel through effective leadership style (Roespinoedji and Mutalib, 2019). It
means that individual manager who have been acquired the contingency management theory that
help for manager, able to determine the suitable style for particular given situation or condition.
It must also willing and able to apply strategy as quickly and effectively manner.
In a large sense, enterprise and managers who adhere to the contingency management
theory whether unintentionally as well as intentionally. As per consider the Management theory,
it help for maintaining alignment of their existing team while achieving its good fit in every
situations or condition.
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Ultimately, contingency management theory, there is no best way to do things. It is one of the
best way to eliminate or remove any kind of negativity within hotel, also creating a positive
environment or culture of organization.
Summarise and justification of key proposal for resolution of problem within Imperial hotel
As per analysis, it has been summarised that organizational culture problem for a manager or
leader in context of leadership style. These are basically representing as conflict or tension which
are not palpable. Nowadays, No body talk about the relationship with other colleague, which
brings more afraid in mind of general manager. In imperial hotel, general manager known that it
feel like death to walk into work every day (Zhao and Zhou, 2020). Furthermore, it is mainly
focused on the resolution of culture or environment related problem in the Imperial hotel,
implementing the suitable strategies to resolve problem and create a healthy environment.
Hold leaders- accountable:-
Imperial hotel’s culture problem do arise because staff members have a bad attitude,
behaviour towards different organizational operations and functions. Sometimes, it will be
started at top, which means leaders should have a power to handle this thing through effective
management style. Sometimes, they are basically focused on the talent people who have been
shown their positive dedication towards hotel tasks. In this way, it reflects the value and claim to
hold positive attitude, behaviour of staff members.
Better practices based on feedback:-
It is another important aspects to gather or collect more feedback from staff members
which are completely consider as pointless. In this way, manager have focused on the other staff
members and appreciated with work, giving reward, award and recognition. Sometimes, it is also
encouraging manager to give positive feedback and acknowledgment (Roespinoedji and Mutalib,
2019). In this way, it is also helping the manager to predict happiness on the job appreciation for
good work. Therefore, it can support for manager to eliminate or remove all kind of culture
related problem in the hotel.
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Continue Assessing their culture:-
It is not just push the reset button and go enterprise as usual way. Manager can try to
gather feedback from every staff members. Also establishing integration with culture
maintenance on regular basis (Roespinoedji and Mutalib, 2019). this can support for constantly
identifying opinion or view point of individual people, resolving culture issue within
organization.
CONCLUSION
From above discussion, it has concluded that effective management support for organization
goals and objectives in effective or efficient manner through planning, staffing, directing and
controlling enterprise resources. In this report, it has been discussed about the contingency
management theory, which may support for handling the negative organizational culture or
environment. Through this report, it has identified the major challenge such as negative working
environment which has been influencing overall business activities.
As per analysis, it has been found that individual problem related within organization
culture, directly establishing an interrelations with management and operational perspective.
Moreover, this report has been justified the key proposal for resolution of negative enterprise
culture in the organization. analysis that effective plan support for resolving organization culture
related problem but it can be improved in term of quality, staff morale, operational efficiency
and productivity to make a strong position of hotel both financially and ethically manner.
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REFERENCES
Book and Journals
Alzoubi, R.H.M. and Jaaffar, A.H., 2020. Leadership Styles, Crisis Management, and Hotel
Performance: A Conceptual Perspective of the Jordanian Hotel Industry. Journal of
Critical Reviews. 7(10). pp.556-562.
Jiang, Y. and Wen, J., 2020. Effects of COVID-19 on hotel marketing and management: a
perspective article. International Journal of Contemporary Hospitality Management.
Roespinoedji, R. and Mutalib, N.A., 2019. How the Hotel Website Management Influence Hotel
Supply Chain Management and Tourism Industry? A Case of Malaysian. Int. J Sup.
Chain. Mgt Vol. 8(1). p.231.
Zhao, H. and Zhou, Q., 2020. Socially responsible human resource management and hotel
employee organizational citizenship behavior for the environment: A social cognitive
perspective. International Journal of Hospitality Management. p.102749.
Erichsen, K. and Reynolds, J., 2020. Public school accountability, workplace culture, and teacher
morale. Social Science Research. 85. p.102347.
Hawkins, N., Jeong, S. and Smith, T., 2019. New graduate registered nurses’ exposure to
negative workplace behaviour in the acute care setting: An integrative
review. International journal of nursing studies. 93. pp.41-54.
Nicotera, A. M., 2019. 6 Human Relations Theory. Origins and Traditions of Organizational
Communication: A Comprehensive Introduction to the Field.
Ishii, A., 2019, June. Opinion dynamics theory considering trust and suspicion in human
relations. In International Conference on Group Decision and Negotiation (pp. 193-204).
Springer, Cham.
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