QAB020C414H: Imperial Hotel Report on Staff Turnover Analysis

This individual report analyzes the case study of The Imperial Hotel, a 4-star international hotel chain facing high staff turnover (80% within a year). The report identifies key issues contributing to this problem, including lack of promotion opportunities, insufficient training, ineffective communication, an unhealthy work environment, unclear job expectations, poor manager communication, and inflexible scheduling. The analysis delves into the root causes of these issues and proposes solutions based on management principles and employee motivation theories, such as Maslow's hierarchy of needs. A 3-point plan is suggested, encompassing identifying the root causes, implementing a flexible approach based on employee frustrations, and prioritizing valuable employees. The report concludes by emphasizing the crucial role of the human resource department in addressing these issues to improve employee performance and reduce staff turnover.

Individual Report - Imperial
Hotel

Table of Contents
INTRODUCTION...........................................................................................................................1
MAIN BODY ..................................................................................................................................1
Analysis of the problem .............................................................................................................1
Solution to the problems.............................................................................................................4
CONCLUSION................................................................................................................................6
CONCLUSION................................................................................................................................7
REFERENCES................................................................................................................................8

INTRODUCTION
Management of individuals involves managing day-to-day activities of individuals those
who are operating their roles and responsibilities within organisational premises for a common
purpose. For this, human resource department play key essential role to recruit, select, motivate
and provide regular training and developing courses to people (Haque, Fernando and Caputi,
2019). This department is also concerned with resolving issues and problems prevailing in
organisational workplace structure in order to ensure accomplishment of organisational
objectives and goals with great efficiency. Present report has been conducted on the case study of
The Imperial Hotel, this entity is operating their functions as a well-known international branded
chain of hotels in 4 start range. Hotel is offering wide range of high expectation facilities and
services of their customers. There are different type of facilities that hotel is providing that
include 500 bedrooms, 12 conference rooms, 3 bars and 4 restaurants etc.
It has been evaluated that entity is facing issue which is mainly related to “ high staff
turnover with 80% of the staff leaving within the year”. In order to overcome this Peter
Farnsoworth new general manager decided to plan formative strategy which is being discussed in
this report.
MAIN BODY
Analysis of the problem
According to the case study evaluation, it has been evaluated that The Imperial Hotel is
facing with the problem of high staff turnover within the year. This is mainly high in hotel sector
because of temporary nature of employment. In context to the Imperial hotel entity is mainly
affected with this issues in the front line staff segment, this mainly due to unsociable working
hours, aggressive management and supervisory styles, lack of regular and proper training, proper
level of pay, less opportunity for bonuses and promotion, the high cost of travelling to work in
central London and difficulties in getting transport home at night and more.
Due to all these adverse factors entity is facing with high level of staff turnover that
directly increases entity staffing budget. Thus, it is essential for management of hotel to
overcome this issue as it lead towards decreasing employee lack of commitment and job
satisfaction, creating stress and decreasing overall work performance. Mentioned below brief
overview of problem that is facing by respective organisation is being evaluated:
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Less opportunity for bonuses and promotion:
It is one of the crucial factor which is contributing in high staff turnover. It has been
evaluated that maximum number of individuals have higher expectations for promotion and
bonuses as they see this as their growth opportunity (Hoffman and Burks, 2020). Thus,
ineffectiveness or less opportunity of this element lead towards increasing dissatisfaction among
workers for their job. In terms with the Imperial Hotel, this has been evaluated that this factor is
continuously increasing rate of staff turnover which is affecting performance efficiency of entity
in respective industrial sector.
Lack of regular and proper training:
There are different type of roles and responsibilities that are required to be undertaken by
individuals operating their services in hospitality industry, as they are directly connected to
customers. Thus, it is essential for organisations operating their operations in this sector to offer
regular and efficient training and developing sessions to new and existing employees in order to
make them compatible with organisational job role. Lack of proper as well as regular training is
affecting the Imperial Hotel employees performance as they face difficulties to perform their
role as expected by entity. It increases sense of stress and frustration among them that
automatically lead towards high turnover.
Ineffective communication:
Communication play most important role especially in hospitality sector as it has been
identified that employees in this segment are having direct connection with customers. In this, if
there is lack of communication prevails between top management and lower level of company
then it can affect number of operations of company such as unclear roles and responsibilities,
lack of knowledge related to organisational goals, vision, mission and objectives etc
(Kurniawaty, Ramly and Ramlawati, 2019). Inefficiency in communication also have significant
impact upon customer expectations.
Unhealthy working environment:
Hospitality industry mainly deals with unhealthy workplace environment due to long
work hours, number of job responsibilities on one individual, ineffective training and many other
reasons. Along with this, aggressive competition in this sector also play crucial role in unhealthy
working environment. This is affecting productivity level of employees, further it has been
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evaluated that, this element is affecting the Imperial Hotel workers efficiency to perform their
roles in effective manner which is increasing level of labour turnover.
Unclear Job expectation:
It is essential for all organisations irrespective of their size and scope to recognize performance
of employees as it enhances sense of expectations for growth and future development among
employees. In addition to this, it has been identified that unclear job expectations in the Imperial
Hotel also lead towards creating ineffective work place environment, this automatically affecting
consumer satisfaction level. As it has been evaluated that with having unclear job expectation
increases tension and stress among employees.
Improper communication with manager:
Efficient form of communication is backbone of employees higher productivity. It has
been determined that it is one of the most adverse issue which is affecting employees
productivity level and further lead in increasing labour turnover. In terms with the Imperial
Hotel, it has been determined that there is improper form of communication lies within manager
and employees which results in more misunderstanding and tasks and project get delayed. This
further increases long work hours, overworked and tensed workplace environment. All these
factors collectively increases high rate of staff turnover in respective company.
Lack of flexibility:
It has been evaluated that, ineffective time scheduling have major impact upon
performance and productivity level of employees. In context with the Imperial Hotel, this has
been determined that ineffective form of time management and long working hours increasing
stress and frustration among employees (De Winne, Van Beveren and Vanormelingen, 2019). It
is also affecting their overall level of productivity and performance level. Thus, it is essential for
management of entity to ensure that they offer adequate, proper and flexible work hours to their
employees as to significantly overcome issue of staff turnover.
Thus, according to the above mentioned discussion it has been evaluated that the Imperial
Hotel is facing with various form of issues that are subsequently impacting upon performance
and productivity of whole organisation. It increases lack of commitment and low level of job
satisfaction among employees. All these issues are required to be effectively overcome by
management of entity in order to lower down overall ratio of labour turnover. For this
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management by undertaking advantage of effective management principles and theories can gain
successful results.
Solution to the problems
By taking advantage of various form of management principles as well as theories the
Imperial Hotel management can effectively able to overcome the issue of labour turnover in a
well defined and effective manner. Mentioned below some of the certain measures and theories
are defined:
Employee motivation theories
By taking significant use of employee motivation theory organisation can allow
themselves to know the factors through which they can provide effective motivation to their
workers. With the implementation of employee motivation theory respective hotel can undertake
advantage of different approaches through which they can effectively increase productivity and
loyalty of employees at great extent. Mentioned below there is a certain employee motivation
theory through which hotel can the current issue that are being facing by them:
Hierarchy of Needs
By undertaking advantage of Abraham Maslow's hierarchy of needs theory, the Imperial
Hotel management executives can evaluate needs of employees in every category. According to
maslow it is essential of an employer to fulfil needs of employees at each level in order make
them truly committed towards organisational goals. It has been identified that respective hotel is
facing with the issue of labour turnover and there are number of factors that are decreasing
performance and job satisfaction of employees (Ekhsan, 2019). If employer fails to meet
employees needs at any level then it significantly increase dissatisfaction among employees that
further lead employees to find new employer with better opportunities. Further it has been
evaluated that, this theory also provide significant benefit to the Imperial Hotel to fulfil each and
every level of need of employees.
3 point plan to resolve the problem
According to the case study, it has been evaluated that the Imperial Hotel is facing with
the issue of “ high staff turnover with 80% of the staff leaving within the year”. It lead entity to
loose their talented employees. For this, a 3 point plan is being formulated by hotel general
manager though this plan entity is expected to have a dramatic improvement within 12 months.
Step 1: Identify the root cause for those who leave and also for those who stay
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It is a crucial step in which entity is required to determine root cause cause of high
employee turnover before undertaking any actions. For this interviews can proves to a significant
measure through which company can uncover various reason that made employees leaving their
job. It lead management of hotel to craft strategies and measures through which they can
overcome the issue in effective period of time.
Step 2: Implement a flexible approach based on the frustration of the employee
After undertaking process of identification of issue management can effectively address
major issues that are making employees to leave. This step allow entity to implement various
approaches to retain employees. It has been evaluated that, the Imperial Hotel management by
providing career opportunities to employees can make them learn about different roles and area
of entity (Stamolampros, Chalvatzis and Buhalis, 2019). It will significantly increase interest
among employees towards entity. Along with this, management is also required to take use of
review system in order to tell employees about their level of contribution in their current job role.
In addition to this, it has been evaluated that by adding new responsibilities, sculpting and higher
targets and explaining to employees that how their contractors can lead them to higher pay can
aid entity to maximise opportunities for employees. Along with this, by offering adequate,
effective and additional training facilities to employees and offering employees with flexible
schedule can also benefit the Imperial Hotel management in many ways to retain employees.
Lastly, with having effective reporting structure and strong communication networks can allow
entity to ensure lower level of employee turnover.
Step 3 : Give Time to Most Valuable Employees
It is essential for the Imperial Hotel to engage their senior leaders and executives with
entity most valuable employees in the form of informal Q&A, mentoring and coaching can lead
toward increasing interest and sense of belongingness and valued among employees. It will also
aid entity to identify issues and problems that are being facing by employees that further
enhances company to undertake prior measures for improvement.
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CONCLUSION
As per the above mentioned report it has been concluded that human resource department
is holding key essential responsibility to solve issue and problems that are hampering smooth
operations of entity. As these issues or problems are having great tendency to lower down overall
sales and profitability index ration of company badly. It has been evaluated that some of the
issues such as ineffective form of communication, lack of flexibility, unclear job expectations,
unhealthy workplace environment etc. can adversely affect performance level of employees on
continuous basis that further lead towards decreasing overall productivity margin of entity. In
this, it is essential for manager to overcome all these issues by taking advantage of formative
management theories, strategies and plans as to increase workplace efficiency of entity. In
addition to this, it has been evaluated that with the presence of all these issues company can not
only reduce their profitability growth but can also lead towards affecting their positive brand
image in respective industrial sector. Thus, it is essential for manager to implement effective
plan, strategies and management theories to overcome these issues with great effectiveness and
enhance overall profitability and productivity in feasible manner while assuring higher
profitability and productivity.
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REFERENCES
Books and Journals
Haque, A., Fernando, M. and Caputi, P., 2019. The relationship between responsible leadership
and organisational commitment and the mediating effect of employee turnover intentions:
An empirical study with Australian employees. Journal of Business Ethics, 156(3), pp.759-
774.
Stamolampros, P., Korfiatis, N., Chalvatzis, K. and Buhalis, D., 2019. Job satisfaction and
employee turnover determinants in high contact services: Insights from Employees’ Online
reviews. Tourism Management, 75, pp.130-147.
Ekhsan, M., 2019. THE INFLUENCE JOB SATISFACTION AND ORGANIZATIONAL
COMMITMENT ON EMPLOYEE TURNOVER INTENTION. Journal of Business,
Management, and Accounting, 1(1).
De Winne, S., Marescaux, E., Sels, L., Van Beveren, I. and Vanormelingen, S., 2019. The
impact of employee turnover and turnover volatility on labor productivity: a flexible non-
linear approach. The International Journal of Human Resource Management, 30(21),
pp.3049-3079.
Carter, S.P., Dudley, W., Lyle, D.S. and Smith, J.Z., 2019. Who's the Boss? The effect of strong
leadership on employee turnover. Journal of Economic Behavior & Organization, 159,
pp.323-343.
Kurniawaty, K., Ramly, M. and Ramlawati, R., 2019. The effect of work environment, stress,
and job satisfaction on employee turnover intention. Management Science Letters, 9(6),
pp.877-886.
Gjerløv-Juel, P. and Guenther, C., 2019. Early employment expansion and long-run survival:
examining employee turnover as a context factor. Journal of Business Venturing, 34(1),
pp.80-102.
Hoffman, M. and Burks, S.V., 2020. Worker overconfidence: Field evidence and implications
for employee turnover and firm profits. Quantitative Economics, 11(1), pp.315-348.
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