Imperial Hotel Staff Turnover Analysis: QAB020C414A Management

This report addresses the high staff turnover (80%) at the Imperial Hotel, identifying core reasons such as foreign nationals' short-term work preferences and low employee motivation. It explores the link between staff turnover and poor guest satisfaction, suggesting that demotivated staff can negatively impact customer experience. The report evaluates the usefulness of Peter Farnsworth's suggested actions and proposes alternative solutions like increased motivation and employee appreciation. References to relevant books and journals are included. Desklib provides this student-contributed solution along with a wealth of study tools and past papers to support student learning.

Plan sheet Imperial Hotel

Problem No: 2
Please state which one of the 6 problems you are addressing
High staff turnover with 80% of staff leaving this year.
· What do you consider the core reasons for this specific problem at the hotel?
Briefly comment (around 50-100 words)
Although there are variosu reasons because of which the hotel has to face employee turnover but some
basic reasons are discussed as under :
 The foreign nationals want to work for shorter periods, thus after that time, they think of leaving
the specific organisation.
 Also, less employee motivation can act as one of the basic reasons for causing some sort of
disappointment to the employees and that can also come one reason for staff turnover (Blomme,
Van Rheede and Tromp, 2010).
· Briefly identify how your specific problem may be linked to any other of the 5 remaining proble
ms identified in the hotel case (Confer with your team members who investigating the other listed prob
lems)
Briefly comment (around 50-100 words)
Yes, it is completely linked because poor guest satisfaction may be because of the fact that the staff members are
not satisfied with the work, thus they are not able to concentrate on their work, thus their ignorance can lead to
disappoint the customers. So, because of demotivated staff, such situations can happen (Hausknecht and Trevor,
2011).
· How useful do you consider the suggested actions are proposed by Peter Farnsworth to resolve y
our specific problem?
Briefly comment (around 50-100 words)
It is actually quite useful because continuous motivation and encouragement can help in increasing the

encouragement level of the person.
· Consider two alternative ways that this specific problem could be resolved which have not as yet
been considered.
Briefly comment (around 50-100 words)
 By providing motivation to a huge extent, it can be resolved.
 By appreciating them sometimes can also act as a sort of encouragement to them.

REFERENCES
Books and Journals
Hausknecht, J. P. and Trevor, C.O., 2011. Collective turnover at the group, unit, and organizational levels:
Evidence, issues, and implications. Journal of management. 37(1). pp.352-388.
Blomme, R. J., Van Rheede, A. and Tromp, D. M., 2010. Work-family conflict as a cause for turnover intentions in
the hospitality industry. Tourism and Hospitality Research. 10(4). pp.269-285.